We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,386 reviews.
Great service - easy to use and allows you to decide cheapest and best method to use for your parcel
19/11/23 by Caroline
Very quick deliver
19/11/23 by Customer
The service was excellent easy to use 5 stars all over
18/11/23 by ryan
The site itself is great and easy to use says estimated delivery 3-5 working days my son in law has still not recieved the parcel
18/11/23 by Alison Taylor
From advise to despatch/receipt it all went very smoothly.
18/11/23 by JOHN
Parcel monkey did exactly what you would expect from them but ParcelForce on the other hand it took them 3 days to collect, next I’ll be using another courier but I’ll always use Parcel Monkey. ????
18/11/23 by Adrian Filmer
Great price compared with going direct to Royal Mail
Never Ben let down yet
18/11/23 by richard mckendrey
The parcel to Australia was delivered in 8 days an extremely good service
18/11/23 by Customer
Parcels picked up and delivered in good time.
18/11/23 by Mr Terry Thomas
Very simple to use and a reasonable price
18/11/23 by barbara kew
As always excellent service prompt paperwork labels etc thank you
18/11/23 by Amazonannie
Easy to use
Had to input data twice though
Parcel still undelivered 2 weeks on (delayed by Spanish customs despite taking all advice . This is not parcel monkeys fault .)
18/11/23 by Customer
Easy, fast and good prices.
18/11/23 by Peter Francis
Parcel force failed to pick the item up on the day we had booked. They had to rebook the collection that is now late.
17/11/23 by Nicholas Birch
Fedex Rubbish.
17/11/23 by Customer
Best price and a very easy to use service.
17/11/23 by David F
As always easy and hassle free. Highly recommend
17/11/23 by Nicola Jamieson
From start to finish, the whole process was fantastic and great value for money.
17/11/23 by Bernard Talbot
Item collected, delivered safely, and in good condition within the timescale given.Thank you I will use you again.
17/11/23 by RB Devon
Excellent service.
17/11/23 by JF
Absolutely brilliant service. We posted a parcel to Canada on the Friday and it was received by relatives the following Tuesday. I think that’s pretty good.
17/11/23 by Colin Dendle
Sent a parcel 2-3 day service took 10 days
17/11/23 by Mr D Cooper
My experience with parcel monkey is very good. All the problems are actually with Evri
16/11/23 by Andrew M
Easy to use website, excellent prices, fast and efficient service.
16/11/23 by Elaine Tribley
Simplicity - I printed labels, they came, collected, couriered and delivered
16/11/23 by William Caulker
Fantastic service!
16/11/23 by RK
Large parcel delivered to nz. Received and all good!
16/11/23 by FW
Very pleased with service
16/11/23 by KelvinDale
Excellent service. You gave me options I couldn’t get directly from the couriers website.
16/11/23 by Miss B
I sent a very large parcel to Sicily, to an address out in the boonies with no house number or road name. And you found me! It took a week of trying every day, but you succeeded where many others have failed. Thank you SO much for not giving up.
16/11/23 by LLP
Very fast these lads
16/11/23 by Gerson de Randamie
I was able to get a good price from Parcel Monkey through Evri sending my parcel from Uk to IOM and simply took it to my nearest collection point. It took longer to arrive than expected with the cancellation of boats due to bad weather. Evri’s performance was great though in delivery. I would happily go through Parcel Monkey again in future.
16/11/23 by Val Kermode
Our two items was damaged ..it cost us 100 pound loss. Items was fully packed .boxed looked damaged on the way ..caused to damage the item
16/11/23 by Saritha
Really bad service. Very poor customer service. Do not use. Booked a collection on 12 November for a collection the next day (Monday). I was told this would be collected between 8am and 6pm. By 6pm no-one had come to collect. I followed up with ParcelMonkey and was informed that someone had to collect and had not been able to. They did not ring my doorbell or call my phone. I complained that evening and was told that it would be collected the following day (Tuesday). I waited in and it was not collected again. I followed up and was told it would be collected on Wednesday. On Wednesday someone came to collect but said that the item was too large. I had provided Parcel Monkey with the exact dimensions and weight of the product, but they had booked the wrong collection service. On Wednesday (today) I asked for a refund and have booked with another provider. A very bad service start to finish. Dont waste your time on them.
15/11/23 by Ben Davies
quite fast shipping, easy to do, very cheap recommended.
15/11/23 by Customer
I booked the next day but it took 2 days to arrive.
15/11/23 by Paul Thorpe
So easy to navigate through the website and they very efficient with the colle tons
15/11/23 by Mr Bedford
Yes really very good
15/11/23 by EB
It arrived when they said it would, that’s all you can really ask.
15/11/23 by John Longworth
Got delivered to the wrong please
15/11/23 by Jane Elson
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