We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,384 reviews.
FOUR missed deliveries? Driver failing to bother to attempt collection.
04/12/23 by Customer
Easy, quick, as advertised. Thanks
04/12/23 by Steph
A simple to use website and amazing prices!
04/12/23 by James
Two parcels collected.Contents radiators.Factory packaging.One delivered perfectly.Second radiator turns up separately smashed up.Now being returned to the depot. The damage must have been deliberate. This will turn into an insurance claim.No winners
04/12/23 by Mr Quinn
My parcel wasnt collected resulting in my products not arriving for a craft stall. I have applied for a refund but have to wait 7 days. I lost my stall fees. I list Christmas sales which is my main selling time. So all round this was a bit of a nightmare. Gave 3 stars because apart from this, I usually dont have any issues using parcel monkey
04/12/23 by Mr Bedford
Picked up and delivered with no problems
04/12/23 by Shirley Anne Robinson
Charged me £76 surcharge for a parcel that I accurately measured and weighed, they started the declaration weight was 36kg it was actually 13kg and the weight they stated was 10kg. I contacted them for an explanation but as of yet nothing.2 weeks on Will definitely not recommend or be using them again. A complete SCAM of a company
03/12/23 by Ben
Fast & reliable, never let me down
03/12/23 by Curt
Easy on line process to arrange delivery. Collection from me & to the recipient were on time & friendly driver. All good thanks
03/12/23 by Gail
Delivery delayed 2nd time - no info on tracking system. Poor response to automated help bot.
03/12/23 by R H
Better than the rip off parcel2go
03/12/23 by Robert Turner
Quick, easy to use. Will be using again for future parcels
03/12/23 by Lynn
Great communication fast & safe delivery ????
03/12/23 by John
Easy and efficient for parcel delivery to Australia. Much cheaper and faster than alternatives. Will definitely use again 10/10
03/12/23 by Christine
It was great
03/12/23 by Customer
Would highly recommend Parcel Monkey
Very Good website
verified customer
03/12/23 by Irene McKnight
Parcel got damaged and not delivered by the courier (Evri). Parcel Monkey wont proceed without photos of the damage which I cant provide as Evri are not contactable and its effectively a lost parcel now as its undelivered. A complete lack of service from both Parcel Monkey and Evri. Seem to live up to the Monkey moniker but unfortunately not the Parcel part.
03/12/23 by George Johnston
On time very good
03/12/23 by Mr Nicholas Battle
At the moment I cant fault Pm been using them for quite a long time, I have sent a good few parcels with them and not had any issues with there service, a all round easy procedure for a good price and would recommend them to any potential customers making me a happy customer.
03/12/23 by Marcus
Youre not doing well. You charged me £32 to have the dishwasher picked up, then uyou charged me an extra £28 thats £60 altogether. I will never go with you again and wouldnt recommend you to anyone. Im a pensioner of 76 years of age and cant afford £60 out of my pension. Thanks for nothing.
03/12/23 by Jane Edwards
Everything worked out well, competitive price, prompt collection and efficient delivery
03/12/23 by John Atkinson
always use them and never been disappointed.
03/12/23 by mr abu Abdullah
0 support, 2 weeks can not arrange parcels collection ........
02/12/23 by Kaloyan Voychev
Easy to use online
02/12/23 by Jean Jones
Parcel monkey is an easy to use price comparison site for sending parcels. With a variety of ways to send them always use this site
02/12/23 by Jules
easy to book. collected when stated. Great service!
02/12/23 by jacquie
Always works out well
02/12/23 by Stuart Godden
Dropped parcel off late Sunday afternoon, recipient messaged to say ut arrived Tuesday.
The cost of sending my parcel was much cheaper than Royal Mail and an awful lot quicker.
Will definitely use this service in future
02/12/23 by Mrs Patricia Leonard
The help with codes for sending to the EU were very useful. Whilst the process can’t be described as easy Parcelmonkey made it ‘doable’. The parcel took 5 days as expected. I didn’t try to track it so can’t comment on that.
02/12/23 by Hilary
Easy drop off; fast delivery to a remote destination; you can’t ask for more.
02/12/23 by Geoff Thompson
Purchased FedEx next day delivery on Friday so it should have been delivered by 6:00pm Monday not delivered until Wednesday at 4:49 two days late. Very embarrassing as customer was not happy with my service.
02/12/23 by Keith
Parcel was late no update was given had to contact myself to find out, very little apology was given and was made out to be my fault that I hadn’t ticked a box to guarantee the delivery. Awful customer service
02/12/23 by Chris Calvert
Good service, easy to use.
01/12/23 by Jon Stow
Great website, lots of choice and very easy to use. I never go anywhere else and Parcel Monkey is always my first choice for my business.
Handi Hygiene
01/12/23 by Customer
Prompt service
01/12/23 by William Holland
Charged extra, they state parcel weighed twice that stated. Rip off, do not use
01/12/23 by Tracy
Easy to book, easy to pay.
01/12/23 by Mr Bishop
I arranged for a parcel to be sent to the USA. Parcel Force collected the parcel and 3 days later the parcel was returned to me with a letter stating that it could not be exported. I contacted parcel monkey for a refund because my item was not sent and they are refusing to refund the postage. They also took more money from my account 10 days later stating that the weight of the parcel was more than I had stated. I have proof that the parcel was returned to me. Parcel Force tracking shows a photograph of the parcel on my doorstep when it was returned and parcel monkey are totally not interested. I paid for a service which I did not get. I am now going to contact the Trading Standards and I will pursue this through the small claims court. This is totally unprofessional and they should not be allowed to get away with it.
01/12/23 by Gary
Parcel was collected and delivered very quickly
01/12/23 by Michael Dennington
The parcel was delivered to Germany more quickly than I expected. Thank you.
01/12/23 by Jenny N.
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