We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,430 reviews.
very much recommended. good service.
09/01/24 by Melinda Thornhill
Great service and speedy delivery by courier
09/01/24 by Gill Walker
Everything went according to plan to deliver a parcel to New Zealand from UK Easy to use and I selected Parcel Force service. The only slight issue is that it was supposed to be 4-6 days to deliver and it actually took 8 days.
09/01/24 by Ron Webster
Very good Parcel! Parcel Monkey is used to find a suitable courier option at a competitive price.
We recommend it!
09/01/24 by Lucas
Collected on time and delivered on time, perfect this time!
09/01/24 by ZA
This parcel was never collected. The explanation was that the company tried to collect and were told there was ‘nothing to collect’. On further investigation it revealed the driver had gone to an incorrect address to try and collect. Completely understand that parcel monkey is a platform for other couriers. Went through all the appropriate channels to get it picked up later that day and had no success as it was a time conscious package I took the decision to rebook the next day. Still have had no feed back as to the original parcel?
09/01/24 by Customer
Super service, excellent price and fast delivery x
08/01/24 by Zena Diggle
Quick and easy Great result
08/01/24 by NEIL
efficient, delivered when they said they would
08/01/24 by customer
All good. Thank you
08/01/24 by Traybaker
On time friendly service. Easy to do.
08/01/24 by MISSDIANELEE
Parcel wasnt collected from drop off point. I had to call the shop to see if the parcel was still there. Parcel Monkey made no attempt to track the parcel. Pointless Parcel Monkey being the middle man, might as well go straight to FedEx. They told me they contacted FedEx but the emails I received from FedEx told me they hadnt. Order placed and dropped at the collection depot 22/12/2023, parcel delivered 08/01/2024 (this should have been a next day service)
08/01/24 by Mr S Park
Our Response: Good Afternoon,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Always let us down as a retailer
08/01/24 by Simon Lee
Easy to use fast and quick process
08/01/24 by Becki
I use Parcel Monkey a lot and am rarely disjointed. For this parcel I selected the 48-hr Parcel Force service, as usual, however it took well over that time so a little disappointing on this occasion but it was pre-Christmas!
08/01/24 by Irene
The deliveryt was on time. Cheers
08/01/24 by Renzo
Offered a range of competitively priced suppliers who gave a first class service.
08/01/24 by John Haywood
Excellent service.
08/01/24 by Babak R
Really easy to use, prompt communication
08/01/24 by Margaret Smith
I was pleased to find a service and guidance on how to ship larger, heavier and sometimes excluded items. My item was a large, 30kg refrigeration unit. It was collected at the remote end, a label provided by the driver and delivered to me intact. Worth the extra cost and ultimately fulfilled by ParcelForce Express 48 Large...
08/01/24 by Foobar
Your staff arrived 2 days early but the parcel was ready and he took it away. Very friendly and gave us a receipt card. Still no confirmation from your company or Dormeo that the parcel has been delivered even though its 8 days since collection.
08/01/24 by Roger
quick cheap and clear
07/01/24 by customer
This is the 4th year I have used parcel monkey to source package deliveries for me. The service is very straightforward and works seamlessly. Saves me so much time having to drop off parcels at the post office.
07/01/24 by Paula Clarke
A1 service a1 company 100% recommended and will definitely use u again many thanks
07/01/24 by Danny Owen
Easy to use, picked it up on time receive photo to confirm delivery very happy customer
07/01/24 by Roger Bird.
Makes sending items so easy.
07/01/24 by Customer
Was a easy to use service from start to finish and was great to get all the prices from differ t providers in one place
07/01/24 by Jay darby
Terrible service. Only one part arrived
07/01/24 by Duncan
Unless you are shipping only clothes and shoes, do NOT ship with Parcel Monkey because everything else they call restricted item. Only my first parcel containing clothes and shoes made it. From second parcel containing health and beauty supplies they removed everything they call liquid. From third parcel containing chargers and other hardware, they are calling everything restricted. Remember that FedEx, UPS and USPS restrict only flammable liquids, not shampoos and lotions. So, if you want to make a monkey of yourself, ship thru Parcel Monkey.
07/01/24 by KC MO
My parcel was collected, exported to the USA and sent out for delivery on 5th - only to be taken back to the delivery depot as it had been sent to the wrong one. Or something. Its very frustrating, feels like nobody cares. The message on the tracker didnt even apologise for the mistake. Not impressed. Still have no idea when it will be delivered. Can you help?
06/01/24 by Catherine Bradley
Great deal for shipping options
06/01/24 by Rich Fortune
Quick and easy
06/01/24 by Yulia
Easy to use and good value
06/01/24 by John Nash
I returned a fridge to a company using the exact dimensions and weight displayed on the original packaging, the fridge was returned unopened.after delivery, parcel monkey sent me an email saying that the packaging and weight was greater than I had entered into the booking form, only I had used the original packaging, weight and dimensions, they ignored that and sucked an additional £52.25 from my bank account! Robbery? I’m in overdraft now but lesson learnt.
06/01/24 by Eric Marsh
On time and person collecting was very polite. Can you help me by sending me an e mail of the tracking order for the chairs. The seller is requesting this for a payment refund and I’m not sure where to look:find it. Many thanks. Andrew
06/01/24 by Andrew Coughlin
Great service
05/01/24 by Farnaz Asadloo,
Quick, easy efficient and cheaper than other providers ????
05/01/24 by Lilac
Easy to use website, great prices and prompt delivery at a busy time of the year.
05/01/24 by Anne Butler
Easy site to use
05/01/24 by Customer
Do not use this site! We booked two couriers via this site for sending two bags from Paris to London. It seemed straightforward and we paid and organised it. Then, all the drop-off sites listed on the site were either closed or no longer in operation, so we had to cancel the couriers having spent money on Ubers going from one drop-off point to another. It has been three weeks and I have had no refund and lots of obstructive messages from Parcel Monkey. No-one has got in touch to apologise or refund the £300 we spent on these couriers. They seem to take your money then conveniently disappear. Do not use!
05/01/24 by Catherine James
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