We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,736 reviews.
From the time you take your parcel o the post office instant Location from parcel monkey right through until it’s delivered you know the date the time first class service
24/12/23 by Mrs Redfearn
So much quicker and easier than directly through UPS site. I send parcels to my daughter in the USA and this is by far the easiest way. She also returned a parcel to us through your site and was very impressed. We will always use Parcel Monkey in the future.
24/12/23 by Very Happy Customer
Parcel monkey allows you to compare the providers aswell as different levels of service.
Very good website
24/12/23 by Paul Norman
I stumbled across this price comparison website on the internet and thought I’d try it as I needed to post a large parcel from the U.K. to Taiwan. After inputting the measurements and weight of it, enticing prices appeared which sucked me in to using it. I chose the FedEx option which then took me to that website. It transpired the parcel would cost almost twice the original estimated cost. As I needed to post it, I stupidly continued with the booking process. I duly dropped off the parcel a dedicated local shop wihuch accepted FedEx parcels, and its journey began to Taiwan. About a week later I received a notification from FedEx the parcel was ready to collect from a depot, about an hour and half drive from the actual delivery address, so I immediately contacted FedEx by phone to notify them the parcel must be delivered to the address I asked for in the first place, and indeed paid for. However, to my utter surprise and annoyance they told me they were unable to discuss the matter with me because I used a third party company being Parcel Monkey, and I was to contact them. I contacted Parcel Monkey as I knew if action wasn’t taken quickly, the parcel would be returned to the U.K. An online ‘chat’ began with Parcel Monkey, but they refused blankly to call me, citing any queries must be made online only, despite the damned company being based in the same county ( Hampshire) as me. I would NEVER use this company again and would always go direct in future. Avoid like the plague.
24/12/23 by Philip
Wish Id known about this service before. Absolutely brilliant. Easy site to navigate. Selected UPS service. Parcel collected Monday and delivered to New York Wednesday. Real value for money.
23/12/23 by J.Grant
The worst company with the worst service! My parcel was collected by Parcel Force on the 11th of December and now 23rd of December still no a sign of it there’s has no been updated since the 12th and the staff don’t seem to know where is it! What an absolute joke of a company! I definitely do not recommend I just hope it will arrive because if not I will definitely report it stolen!
23/12/23 by Malgorzata Kubik
Excellent in every way
23/12/23 by JANE
Very good experience. Used Parcel monkey several times and found it to be a very good, reliable service.
23/12/23 by Anonymous
What was I thinking using a company called Parcel Monkey? The clue is in the name - DONT USE THEM! Their courier dropped my parcel, threw it away, then charged me extra, and somehow its all my fault - hidden in the small print. Bunch of monkeys alright!
23/12/23 by Cez Barraclough
Good price - easy drop off with UPS and fast delivery.
23/12/23 by Alison Corbett
Excellent service. Parcel delivered the next day in excellent condition.
23/12/23 by Josephine
Parcel to Canada, took just 7 days in the height of the December Christmas rush. That is impressive. Thanks Monkey ????
23/12/23 by Natalie Murphy
Collection slot of 2 hours, not ALL DAY = GREAT!
Helpful staff that kept me informed. Tracking good too!
Merry Christmas to you all.
23/12/23 by Ann Milner
The ***** delivering in his BMW obviously cannot read clear printed instruction. Because he cannot read the gate instructions he THREW THE PARCEL OVER THE 6ft GATE. This damaged the poly-bag, the box and allowed RAIN to get into the packing. The company is very aptly named ‘Parcel Monkey’ because they obviously PAY PEANUTS and thus get MONKEYS I wouldn’t ever recommended EVRi or ‘Parcel Monkey’
23/12/23 by M. Kelly
No one picked parcel up :-(
23/12/23 by Cherry Newbold
Very easy service to use and quick delivery.
23/12/23 by Customer
Early collection good delivery.
23/12/23 by MRS MARGARET MITCHELL
Very prompt delivery
23/12/23 by susan morgan
UK to Australia 5 days it took o my five days to get a package from here to there...
I had to contact the customer service via chat bod and was really pleased to receive comms withing a minute... No issues I just messed up the payment side .....
Paid printed posted
23/12/23 by sarah lou
The fact I could track my parcel’s journey was reassuring
23/12/23 by Customer Elaine
I recently used parcel Monkey and I must say they were brilliant. The service was incredibly easy to use, the website was user-friendly and intuitive. The promptness of their deliveries was impressive, as my package was delivered
on time as promised. Overall, I had a great experience with Monkey Parcels and would highly recommend their services.
23/12/23 by Salim Vassi & Chandra
nothing, poor communications. a prompt contact communication and dont hide behind the computer if have nothing to hide or not doing anything wrong.
23/12/23 by Osei Boateng
Easy to use site and gave the cheapest prices would definitely use them again
23/12/23 by Kathryn Walters
Good service no hassel
23/12/23 by Sam Petre
All handled well.
23/12/23 by Customer
Always one issue. Never lowest price (was charged £2.60 more than post office over the counter fares for THE SAME PARCEL !! Once booked they send automated email with “maximum 1 hour confirmation” - 2.5h mater they sent confirmation - not a timely manner service either and expensive !!
22/12/23 by Daniel Muresan
Great service.
22/12/23 by AG
Efficient service
22/12/23 by Mr Berman
Very efficient easy website plain and simple to use
22/12/23 by Alexandra and Bernard Manson
Excellent service, seamless and efficient.
22/12/23 by Jaqueline loftus
Good service reliable n easy to use good prices
22/12/23 by Muhammad
easy to negotiate their site, good price and fast overseas delivery
22/12/23 by Rubert
Very easy to make the right choice of Courier and to arrange delivery and/or collection via website.
22/12/23 by Davidf
Collected and posted as expected at a best price than going directly through Parcel Force.
22/12/23 by Andrew B
First time spending parcel through you, very quick and efficient service, got there before Christmas as well
22/12/23 by julie nicklin
fast and friendly
22/12/23 by IC
Easy to book a parcel etc. However seems instructions left for delivery didn’t go to Parcelforce and lucky the parcel arrived on second attempt 4 days later than the 48hours it was meant to. It would have helped if the delivery had phoned or read instructions on first attempt. Maybe check if there’s a communication breakdown between the site and other companies.
22/12/23 by Customer
Excellent service....very speedy and efficient and parcel arrived on time in good condition. Thank you parcel monkey. Always great.
22/12/23 by Susan Bucknell
Added Extra money on after delivery taken money from my account with out asking keeping your bank details
22/12/23 by Customer
Parcel delivered quickly
22/12/23 by Louise McE
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
