We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,386 reviews.
The parcel was picked up promptly and delivered well within the time frame.
Website easy to navigate to order the delivery.
Overall very impressed with the service.
11/12/23 by Jane Welsh
Excellent site, competitive prices, item delivered with no issues on tracking, will definitely use again!
11/12/23 by Mrs Sandra Maidment
The site was very sensitive to use, I lost all my information twice and had to start over again also I had one space to many which wouldnt let me move to the next stage.
10/12/23 by Eliza Pollock
Easy to use website, quick collection and delivery, brilliant tracking information, especially when sending parcel’s overseas.
10/12/23 by Peter
Quick service and easy to use
10/12/23 by Es
Delivered on time
10/12/23 by Ayaz
You made things easy to book also collected on time would use you again
10/12/23 by Anne Barnes
Excellent service, very competitive price and extremely fast delivery!
10/12/23 by Mrs M
Everything was fantastic until right up to delivery, they dont even ring the bell just leave card in door. When people are there expecting it so now they have to make a trip to depot to get it.. This is 2nd time this has happened.
10/12/23 by Linda Murray
All details like collection, tracking and delivery details were spot on.
10/12/23 by Tina
My go to site when I need to send parcels alwaysbuse them and have only ever had one issue which parcel monkey sorted out swiftly
10/12/23 by Tina Croft
Wales to NYC in three days pretty good going
10/12/23 by Gareth Price
Delivered on time, all good ????
10/12/23 by Mark
delivered on time in good condition
10/12/23 by David Prince
quick and easy to do
10/12/23 by Customermather
We paid, but parcels have not been picked up.
10/12/23 by Maxim Akhunov
The only reason not a full 5 stars was the driver took the package from the pick-up point in London without the documents attached, and didnt respond when the help desk chased up, so for an unnerving few days I thought it lost forever. However despite the potential disaster it got here to Spain safe and sound, only a couple of days late, and the price was incredibly good so YAY and fantastically well done!
10/12/23 by Elegsabiff
Best service we have used in are business ********
10/12/23 by Blackburnmx
I used parcel monkey to arrange return of some expensive products to merchant. I was able to get the return insured, which gave peace of mind, and the return and refund went smoothly.
10/12/23 by Simon Ford
Parcel arrived safely and in time
10/12/23 by David
Courier claimed I measured parcel wrong parcel monkey took £70 from my account without contacting me. Nothing I can do. No way of proving. Disgusting
10/12/23 by William Reeve
Fairly easy online service.
For the price… Maybe could’ve collected it from my home!
10/12/23 by Ian
They took my money, have not refunded me and did not collect the parcel.
09/12/23 by Amanda Driver
Very easy to use. Good communication all through the process and good choice of pistal services with different postage charges
09/12/23 by Tony G-M
One parcel delivered on time and even the parcel for Shetland only took 5 days ????
09/12/23 by Viv
For speed they were good parcel picked up on time and delivered next day. Unfortunately the safety bar on the pram was snapped. The pram was wrapped in protective packaging and then a blanket, so it must have really been handled with extreme force given how sturdy a pram has to be. The pram can’t be mended and a new one is required.
09/12/23 by madaleine connelly
Always a good service just a shame it takes so much longer these days
09/12/23 by Alison Lovell
Great service - I can recommend ParcelMonkey!
09/12/23 by AC
Excellent service from start to finish. I sent a parcel to Florida from the Uk using Parcel Monkey. The parcel arrived at its destination within 48 hours … amazing!
09/12/23 by H. Wright
Prompt service, good value
09/12/23 by N Bakhsh
Parcel was delivered to Canberra Australia in 5 days.
08/12/23 by Mr ALAN BUHL
Easy, competitive price and quick delivery. Using parcel monkey for many years now and will continue.
08/12/23 by Tanja
Great as usual
08/12/23 by Customer
It just worked!
08/12/23 by Customer
My box with Christmas presents arrived in Perth WA in 6 days. Great service.
08/12/23 by Jean Crooks
Reasonable price, convenient drop-off point, very rapid delivery (four days to rural Japan)
08/12/23 by Emma
Really poor. Parcel Monkey booked a delivery by Evri but it was cancelled before it was made, but not cancelled by me. No explanation from Parcel Monkey. Terrible customer service.
08/12/23 by Jon
Delivered on time
08/12/23 by Carol Bell
Rubbish 3 rd party services Better go directly with couriers - takes 30sec-1min to get the order in and get the label INSTANTLY - TIME-WASTERS- CLEARLY !! Waited 45 minutes - STILL NO LABELS ARRIVED via email - Go fool someone else not me - Never again!
08/12/23 by Daniel Muresan
Very easy to book a collection from remote address, with delivery next day.
I use DPD as I know they don’t let you down
08/12/23 by Customer
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