We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,387 reviews.
Fast, reliant.
09/11/23 by Stefan Ciobanu
i ordered an international parcel service (less than 4KG) and with lack of due coordination and preparation between this agent and the courier company (FedEx), I lost precious 2 days and for no fault of mine, i need to wait for them to return my money. No one is available in both these companies to talk to. everyone is hiding behind somewhere and will come on to chat window only after we are exasperated with chatbot. there is no proper procedure except to collect the payment and then ignore. Pathetic service. I will never avail their shxx service.
09/11/23 by Lakshmi Narayanan Padmanabhan
Collected as scheduled. Would have liked communication on progress, specifically when it was delivered,
09/11/23 by Sue Donovan
Easy to see and arrange online forms..great advice provided…excellent pick up and delivery. All good
09/11/23 by Valerie Briggs
First issue was when, after spending a couple of hours filling in the itemized list for Customs control, when I clicked on CONFIRM AND BOOK it dropped EVERYTHING I had done and I had to start it from the top all over again. After spending the next hour or so on that I managed to CONFIRM and make the purchase. When I received the PDFs of the documents there were problems. The shipping label had the wrong house number and didnt have the recipients phone number. The girl I was "chatting" to managed to get the address fixed but the phone number never appeared. I gave up on that, figuring I can just write it on the label. The Customs forms that I received was incomplete. Each form can handle 5 line items meaning that I should have received 9 forms. I only received 2. From that point forward, the girl I was "chatting" to refused to acknowledge that there was anything wrong. That the courier had the information so I should send it as is. This is AFTER I explained to her that their own website said to insure that the documentation was conplete and correct otherwise, fines, loss of goods, return fees, etc. She fixated on the fact that what I got was based on what the Parcel Monkey system sent and there was nothing to be done. In short, she refused to even try to help resolve the issue. She finally suggested thet she could send me blank CN23 forms for me to fill out. HELL NO! That was part oif what I was paying for! I gave up, cancelled the order, and will likely never use their services again. ATTN: PARCEL MONKEY ADMINISTRATION..... TRY HIRING PEOPLE THAT ACTUALLY CARE ABOUT THEIR WORK AND NOT JUST GOING FOR AN EASY PAYCHECK!
09/11/23 by Michael Jensen
I had parcel picked up paying about 20 pounds for it , now I’ve had another message saying it was not the right weight, now your saying your taking another 26 pounds of my card , it’s disgusting service, will never use you again, ps cookology where the parcel has gone to can’t find the parcel of your tracking number.regards Martin beales
09/11/23 by Customer
Came on time and the driver was nice
09/11/23 by Moira Hope
Parcel arrived in Italy on time.
09/11/23 by Customer
Collected on time and delivered on time, great service, thank you.
09/11/23 by Mark
Awful company. They are not responsive at all!!! Please avoid! I bet they will reply this post copying and pasting… I will save you time, Parcel Monkey… “I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you. Alternatively, please contact our team at; https:/ Again, we are very sorry for this and hope we can come to a quick resolution for you.”
09/11/23 by Hcg Hcg
Avoid using them! They will never help in case of any issue. They copy and paste the same reply and no contact number available. So frustrating!!! Awful company. Avoid at all cost!!! They lost all my parcels and still no Reilly other than “sorry to hear that, we will give you an update soon”. I bet they will do the same to reply this post… hahaha
09/11/23 by Christian D
Parcel still not delivered
09/11/23 by Bill
Packages were collected end of October. However one was not delivered. I would say, if you have other options go for that. It’s not as reliable. Hopefully it will be found
09/11/23 by Customer
Parcel still not arrived
09/11/23 by Bill
The courier delivered the box to a completely different building in a different street. few days later a guy knocked my door asking me if the parcel is mine. His building name and street name is absolutely different. I could have lost my parcel had this gentleman did not figure out the address on the parcel or decided to take it for himself. I do not trust this courier anymore unfortunately
09/11/23 by Asmaa
Always a great service and great prices
09/11/23 by John G
EASY AND A GOOD PRICE
09/11/23 by steven Hiscox
The collection in South Dorset and delivery in North Lincolnshire within 24 hours is more than I expected.
09/11/23 by David Durose
The online booking was not complicated. I printed my labels with ease and like a relay when I took my parcel to the respected depot, it was dispatched with immediacy. I was very surprised that a parcel handed to the depot on Driday PM was delivered in the USA by the promised delivery date. Kudos to Parcel Monkey. There proce was almost half the post office and other agents.
09/11/23 by Jude Jeanville
Great experience, they found me loads of options to send my options. Computer and monitor sent to my daughters the next day. No hastle, no damage to the parcels. Highly recommended.
08/11/23 by Steve
Found this on Google when we needed a backpack picked up and brought here. All done within a few hours. Excellent service!
08/11/23 by Graham
Very easy to use
08/11/23 by Richard Payne
Excellent arrived on time
08/11/23 by Jayesh Patel
Does not accept or process paperwork correctly and will incorrectly return items to you and charge you for sending it and returning it - go straight to the delivery companies instead.
08/11/23 by Gregory
Very easy to book & very efficient. Will use again.
08/11/23 by Michael Kelly
You charged me extra for the parcel, when I challenged it, I was asked to provide photo evidence & photos of the dimensions. 1. Im trying to run a busy company. 2. Why would I take photos of this? 3. Not ok, to take money out of my account without notifying me first. Not usually a Karen, but this takes the biscuit!
08/11/23 by Saffy Spree
PM11751807 Unfortunately, I used this company to deliver 9 boxes to another country. Seems that they lost my parcels and they are passing the ball to DPD… I didn’t pay to DPD but to Parcel Monkey. They don’t have a contact number, only chat or email but, good luck if you have a problem because they will copy and paste the same reply ALWAYS for months… “apologies, we will give you an update soon…” still waiting and they don’t have a clue where my parcels are. PLEASE DO NOT USE Parcel Monkey if you don’t want to loose your items and being ignored. We will be soon taking legal actions against them
08/11/23 by Henri
Parcel Monkey makes light work of finding the best price for sending parcels. A simple quote and buy process. Im very happy with their service.
08/11/23 by Steve
My Parcels arrived at there destination on time
08/11/23 by Nigel
I used this company at the request of Amazon to return a chair that had been sent in error. I measured the dimensions accurately, and took the weight reading off the box. That was possibly my mistake, as a few weeks after paying the £22.18 shipping fee, I had an additional £25+ taken from my credit card. No warning, just an email to say it had been done. I have emailed Parcel Monkey twice, and had no response. If I did make a mistake, I would not expect to be charged an extortionate amount which was more than the initial cost. Maybe a £10 penalty at most, plus the additional shipping. I probably signed up to the T&Cs without reading thoroughly, but nobody expects to be ripped off in this way. Total robbers with zero customer service response.
08/11/23 by Sootysmith13
Good customer service very friendly staff and good communication skills
08/11/23 by Tawanda Muduma
Great service
08/11/23 by Anthony Eddon
Terrible service- it was nearing the end of the day so I reached out to confirm collection would still be that day. I was told to be patient and the driver would be there soon. I chased and a week later it’s still not been collected. With zero apologies, discount or refund. This is not the first time this has happened. Do not recommend
08/11/23 by Natasha
A parcel didnt arrived at destination.
08/11/23 by Customer
Easy to sort delivery at a fair price.
Was delivered the following day so will use them again.
08/11/23 by Richard Palmer
Note of warning if sending overseas. There may be import taxes/VAT added at the border which you must pay for the parcel to be delivered. I dont think this is clear enough when booking with Parcel Monkey and ended up costing me way more than I wanted to pay. Its an easy one for Parcel Monkey to rectify, just make it very very clear at the point of booking, to avoid dissatisfied customers.
07/11/23 by Kim Halliday
Hello, this is very frustrating and an appalling customer service from ParcelMonkey. My Ref no. is PM11751807. I sent 9 boxes from UK to Portugal on the 6th of October.Where the heck is my package? Its been 4 weeks. I have been contacting almost everyday and you keep saying "Well chase DPD and get back to you". I want this to be returned at least to my friend in UK! You are not ready to return my products nor pay my insured money and the refund package cost. I need an action immediately!
07/11/23 by Raz Andres
Paid for Parcelforce 2 day delivery on the 27th of Oct and the parcel has only arrived today! 7th of Nov!! Shouldn’t advertise delivery times that are not anywhere near that
07/11/23 by Richard oxenham
Service was very good when you eventually got through
07/11/23 by John cummins
Got a good price and it was easy to go to the carriers website.
07/11/23 by MR MARK GOMME
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