We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,430 reviews.
Terrible! Sent a parcel on the 8th of August, customer changed his mind on day of dispatch, which happens from time to time…..requested it be sent back to me instead, quite a straight forward request….however!…..after my request had been put in, had a reply email saying that it wouldn’t be a problem blah blah blah , and I would get updated ect……one month later i get in touch and parcel monkey message me back “ just to clarify you want the parcel returned “ !!! Yes please! A further 2 weeks later, I message again to be told it was being held at the post office and a request would be made to return!! After many more of being fobbed off, I get a message from parcel monkey , in December telling me that the parcel had been delivered to the recipient on the 31st of August !! And with no way of contacting the address I’m out of pocket and spent months chasing! And then, to be told there wouldn’t be anything done about it” sorry for the inconvenience “ !!! My advice would be to stay clear, obviously have a big communication problem, or really don’t care. Shame on them
05/01/24 by Huw Griffiths
Very smooth and easy process.
05/01/24 by Mrs OBBM
Delivery was fast and efficient
05/01/24 by Customer
They didnt come to collect the parcel!
04/01/24 by Customer
Straight forward from me delivering to post office once I printed off labels showed on app the the item traveled and delivery. So all good from start to finish.
Parcel monkey all the way
04/01/24 by D Eastaugh
item was not collected there was no info on how to get help only thing available was a tracking number
04/01/24 by j swanson
Everything is easy and smooth
04/01/24 by Yuet Chung Kwok
Used Parcelforce next day collection. Nobody turned up on the day to collect. Contacted Parcel Monkey who apologised but said ‘ Please be advised that we do not offer compensation for late collection as the service is not guaranteed unless collected and delivered. Apologies. ‘ Awaiting full refund as I cancelled full collection and went with another collection provider instead.
04/01/24 by Parveen Kaur
Exelant service could not fault it .
04/01/24 by H Hassan
So easy to use - really impressed with the service. Would recommend
04/01/24 by amade
What a terrible experience. I was simply trying to send Xmas presents to my family abroad - what could go wrong ? My dad whos almost 90 was asked to pay quite expensive VAT and import costs ... Obviously he did not. Now I dont even know where those parcels are ... Trying get help was not the best either - I was just told to tell my dad to contact the customs ... DPD customer service was not willing to answer my calls and the chat bot is useless
04/01/24 by Mr. T
Packages came on time.very good service
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04/01/24 by Customer Raph
Driver unable to give a receipt to show how much I paid for postage. I need this for refund from Amazon
04/01/24 by Margaret Smyth
Excellent so far
03/01/24 by Kelly Cooper
Easy to book in. Clear options to choose a courier.
03/01/24 by richard carraher
Always so easy to use and good value
03/01/24 by Steve
Efficient service
03/01/24 by Mr Berman
Easy to use and efficient
03/01/24 by Mrs Bethan Jones
Easy to book collection and delivery and the service was efficient and good value for money.
03/01/24 by Christopher Palacio-White
Website clear and useful, process easy to follow.
03/01/24 by Peter French
Easy to use website. I tried to use parcel compare but not a pleasant experience previously.
Parcel arrived within 11 days which was better than expected.
03/01/24 by mike harber
Collected & delivered on time. Great service although the dpd driver wasnt the greatest at customer service!
03/01/24 by H Johnson
Awful experience, total rip off. Wouldn’t deliver my parcel even though I was just returning an item to Spain and then charges me a fortune to return them to me. Would not use again and dont trust!
03/01/24 by Louisa
Half the price of another company and parcel arrived overseas in record time. I would highly recommend.
03/01/24 by Alice
Just a little disappointed that we paid for 24 hour service but didn’t get that. I understand that Christmas is a busy time but gifts didn’t arrive until 27th
03/01/24 by D & G Leiper
Easy search. Posted successfully
03/01/24 by Mrs Catherine Soar
Process of booking collection of parcel through Parcel Monkey was convenient and easy, but chosen courier was poor. Used Parcel Force and recipient collection in UK was swift but process of getting it couriered to UAE took far longer than expected. Also received multiple scam sms’s regarding delivery of a parcel before it arrived in country. Then PC website said could not deliver due to error on address (which was not true and I couldn’t speak to someone to figure out what was going on), only to finally have it delivered by another local courier company. Would rather stick to well known courier companies in future.
03/01/24 by Sian
Very efficient
02/01/24 by Mrs M Porter
Parcel was lost and I had to chase it every other day as no one got in touch with me. So far compensation is not fore coming
02/01/24 by Lina and John Jordaan (retired)
Easy to use service, quick to set up and speedy delivery with good updates.
02/01/24 by Hayley Buckley
After completing the whole process in attempting to send a parcel to Turkey, all information was accepted and I received an email of confirmation. However, after several enquiries regarding an address label, none of which were answered even tho they had all been read, later in the day they sent a message telling me the service was not available. There was no explanation and no attempt to tell me how to correct any errors, and I have still to receive a refund!!
02/01/24 by Ken
Staff at the first drop-off point had no idea how to process the shipment, so after 20 minutes of trying we abandoned it and decided to try elsewhere after Christmas. If youre using third-party partners, you MUST ensure that they know how to help! Staff at the second drop-off location were able to help.
02/01/24 by Kevin Baker
Very easy to use and good value
02/01/24 by RobO
Good booking platform for Parcel Force door to door service from UK to New Zealand. I would use them again
02/01/24 by Suzanne
Used to use this service when I lived in USA.and it was brilliant. Now living in the UK and it’s just as brilliant.Instructions are easy to understand, helpful tips. Absolutely 100% recommend Parcel Monkey.
02/01/24 by Ivan
Great service as always
02/01/24 by BEVERLEY WILLIAMS
Didnt turn up twice with no contact or explanation!! Customer service are useless and is like speaking to a computer.
02/01/24 by Michelle
quite straight forward gave you the best deals and easy to send would use again!
02/01/24 by Mrs Patricia Hope
Surprisingly good.
02/01/24 by Simon Jacobs
Realistic, punctual and efficient
02/01/24 by Steve
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