We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,386 reviews.
Item was deliver within days from postage. Price paid was reasonable and easy to navigate
15/11/23 by Odette Giordmaina
IT WAS AN EXCELLENT SERVICE AT A VERY REASONABLE PRICE
15/11/23 by MO P
I paid for two transactions but only one was completed
15/11/23 by Customer
Rubbish tracking and poor communication. Labels took far too long to arrive for dowload and only arrived 15 minutes before pick up. Wont be using you again.
15/11/23 by John
Great service
14/11/23 by Customer
Efficient service
14/11/23 by William Juckes
Good service as always
14/11/23 by Robin Colla
Good price for transatlantic delivery. Parcel was collected and delivered within the quoted times
14/11/23 by Ann
Easy to use and accurate information
14/11/23 by Adam Webb
Delivery was confirmed at 13.50. You asked early today when it was still in transit.
Service was great.
14/11/23 by Nick Fairs
on time with no problems
14/11/23 by Ms Seddon
Excellent service
14/11/23 by Laura
Useful service let down by Parcel Force.
14/11/23 by customer
From start to finish this has not been an experience I wish to repeat. Firstly, there was no option for collection, but there was a list of local drop off places - I could do that I thought. But no, the first one I visited said firmly, and repeatedly, no drop offs, no drop offs. Rather than risk driving round and trying the other “drop off” places, I went home and started phoning round to see which would take my priority parcel, which I think was advertised as a three day delivery time. It turns out none of them, and by now I was at “drop offs” 13 miles from me. Fortunately one very kind drop off shopkeeper found some numbers for me to call; he also queried why I hadn’t chosen the collection option and was surprised when I said there hadn’t been one. How easy life would have been if this had been the case. The first number was no longer in service and no internet search revealed another one, and believe me, I looked. The second was the customer service number - forgive me I must take a small break before recalling this episode. This number is an automated service and when asked for my nearest drop off point that actually takes parcels, I was referred to the web site, scroll to the bottom it said, and I can find the information there. Except that all previous information turned out to be …wrong. With no person to guide me in the right direction, give me the answer to my question or indeed tell me how to get my expensive parcel on a plane to Australia short of taking it myself, I’m sorry to say I had small tantrum. I would have liked to have a bigger one, but I doubt the machine at the other end would have cared. By now a week had gone by and I was still no further in finding somewhere to drop it off. The web site clearly stated ‘do not use a depot, drop off only’, but what’s a person to do when they won’t take your parcel. Yes, I ignored them, I went to a depot. It was only 80, yes an eighty mile round trip, but they took the parcel. And very nice they were too, apologising and saying I was free to drop off my parcels there anytime. When I got back in my car, I laughed and laughed, like I’d use this service again. It’s been a week since my priority parcel was dropped off, it’s now sitting 17kms from its final destination in Australia, when it will be delivered, your guess is as good as mine. Will I be using this service again, I can categorically and emphatically state no. It can best be described as an experience. One I wish never to repeat.
14/11/23 by Ian
great service, pick up and delivery to Hong Kong in exceptional time... ????
14/11/23 by Christ Modder
Pick up was on a Friday and was delivered on a Thursday so it took 6 days from south to north Wales which I think is too long but overall good service and I will use it again.
14/11/23 by Raymond Tuck
On time, no damages.
14/11/23 by jonathan Jones
Excellent service
14/11/23 by Mr Thomas Davies
Absolutely amazing
14/11/23 by Lucia Rees
Be ware of additional charges on your card!!!
14/11/23 by Alexvittorio
Pleasant experience after wading through lots of issues trying to get the post office to deliver my 19kg parcel to be finally told they cant help or suggest anyone who can.
I also tried other carriers sites which were hard to navigate.
I just put in parcel dimensions and weight and got a good choice
of cheaper quotes that actually materialised.
Very happy.
14/11/23 by Neil D
My parcel is past its expected delivery date and still waiting for delivery at recipient. Can’t really fault Parcel Monkey. Parcel stuck for eternity with UPS. Parcel sent to a friend who is having palliative care treatment. Alas, I suspect friend will have passed by time delivery completed. ????
13/11/23 by Caro
Simple booking process - parcel picked up and delivered in the time promised
13/11/23 by Paul
Simple to use -should provide the cheapest way to send a parcel (havent tested that out). Efficient.
13/11/23 by Jeremy
Perfect until I arrived at destination then delivery instructions were not followed causing a lot of hassle
Shame as it good service for collection
13/11/23 by Peter Tisdale
Easy to use, I was pleased with the price too.
13/11/23 by Amanda
Appalling; if I could give less than 1 star, I would. Having paid for a Next Day collection, the UPS service failed to arrive on four separate days, without prior notification. Parcel Monkey and UPS were both contacted by me and rescheduled three times for what had been an urgent delivery. This necessitated me missing work on 4 business days whilst I waited from 9am-6pm for no-one to turn up and no receipt of any notification at all. Each time, I was promised by UPS and Parcel Monkey following my call that (a) the scheduled collection would take place and (b) that the local UPS office would contact me by telephone. None of this occurred and the collection failed every time. I received no apology and no compensation!!!
13/11/23 by Jenny
Well I have not received my item yet. The customer was not contacted to time of pickup.
13/11/23 by Mr Dennis Dalby
This is always dependant on the courier where you have a degree but not a lot of influence. If it gets there in one piece fine but I have had a lot of damages so its the luck of the draw.
13/11/23 by Brian
Everything really simple & pick up efficient
13/11/23 by Caroline
Booked and payed for a Parcelforce collection, no one turned up so ended up having to drop off myself. Item was heavy so specifically wanted a collection. Emailed to chase up but received no response. Poor service
13/11/23 by Customer
Collected my parcel next day and delivered it quickly
13/11/23 by Harold Procter
My Parcel has not been delivered yet and the customer service agent in Parcel monkey is obviously not being honest as I kept double communication with Evri which is giving a conflicting update. Please parcel monkey this my tracking number H03E8A0000390041. Kindly fix this mess and deliver my item
13/11/23 by Kelvin
I go back to parcel monkey each time. Straightforward instructions and good communications
13/11/23 by Laundry Lady
Everything went well and was an easy process Akron’s
13/11/23 by Barrie Fowler
Very easy to do and reasonable prices
13/11/23 by Tracey
I regularly use Parcel Monkey, its my default. Easy to use and reliable. Highly recommended.
13/11/23 by Pete
Parcel didn’t arrive next day as requested it was a day late
13/11/23 by customer
Prompt collection and delivered as promised
13/11/23 by Steve Chatwin
Easy booking process with lots of price options for drop off or collection. Clear guidance on how to label and complete customs declaration.
13/11/23 by Noel
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