We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,386 reviews.
Parcel picked up and delivered safely
Site is easy to navigate and use
Links to other seller sites eg eBay for tracking
23/11/23 by ian livingston
Just a simple way to send a parcel
23/11/23 by Mr Hambrecht
I pay for 48 H delivery, but delivery took 96 hoers.
23/11/23 by Anna
I am very happy with your service and very reasonable price.
23/11/23 by Customer
Easy to arrange. Pick up on time as was delivery.
It would be helpful if instructions relating to a private individual arranging a collection from a UK company for delivery to private individual in mainland Europe were clearer.
23/11/23 by Heico Hanford
Clear website. Easy drop off. Successful delivery
23/11/23 by John
Booked a 24 hour delivery. Collected promptly and was able to track my parcel throughout the journey. Delivered within the timescale.
Will use again.
23/11/23 by Graham Ringshall
Suppose to be a next day delivery service. Took 5 days. This resulted in an unhappy customer and multiple calls which created an extra workload.
23/11/23 by Customer
Easy to use website, from searhcing, to addressing and label printing
23/11/23 by Customer
1st time user. Happy with service
23/11/23 by N Dube
Do not use this company! We used them to send an unopened mattress back. We used the weight and dimensions on the delivery label that came with the mattress. We were quoted £22 to send it back. I used PayPal. A week or so later I got a message saying they have taken £76 out of my account because the weight and height were out. I found out that the weight was 2kg over but the dimensions were correct. They have charged me the extra because there was a small flap of polythene not taped down! I have tried to resolve this with them but Im getting nowhere. It would have been cheaper to send it back in a taxi. Con artists
22/11/23 by Dave Waldron
Booked Friday collection, Saturday delivery at premium cost. First delivery attempted on Tuesday. Still dont have my item.
22/11/23 by Customer
The usual efficient, excellent experience. From the UK to the USA, door to door in 4 days. Thank you.
22/11/23 by Harry
Booked a fedex parcel to Dubai. First drop off point said it had failed digital paperwork. The Monkey told me to go to another drop off point. So after another 10 miles. Second drop off point could not accept as it was the more expensive and quicker (hahah) express fedex service! The Monkey told me to find another drop off or get a refund. After 2 hrs and 20 odd miles I asked for refund. What a waste of time, printing and money.
22/11/23 by Ian Bates
Fantastic service
22/11/23 by Mr Berman
Great service again. Thank you
22/11/23 by Laura
Great job thanks
22/11/23 by Michael Manders
Claimed the baby mattress we returned was 40kg when in fact it was 2.5kg (stated on the Amazon product page) and charged us an extra £31 on top of the previous £38. For reference, my king size adult mattress is 34kg so how could a baby’s cot mattress be 40kg?! Quite clearly a scam where they charge less than other companies then simply take double at the end and you can’t do anything about it. When queried, they would only refund if we had photographic proof of the dimensions and a picture of it on some scales with the weight. Obviously we couldn’t supply that because we’d already sent it. Absolute scam will not use again.
22/11/23 by Hannah Pagan
Excellent service and timing. Really easy to send it and to fill it out!!!
22/11/23 by Fernando Menendez Sampedro
it arrived 10-14 days
22/11/23 by DTAC
Excellent service
22/11/23 by Mr Frank Carthew
Great Service
22/11/23 by J P Brambles
I ordered and paid for pick up the same day with delivery to be the next day, however, the parcel was picked up the next day and then delivered the day after that. So I paid for a service that was not provided.
22/11/23 by Not A Happy Customer
My parcel has STILL not been delivered after two weeks, now you cant find my tracking number, VERY dissapointed
22/11/23 by g bradley
Kept well informed of delivery from start to finish
22/11/23 by poppie monaghan
My parcel was measured and weighed by myself and I over allowed so when I was charged extra after the delivery I realised it was not a trustworthy company.
22/11/23 by Mr Leigh Watts
Poor as the recipient has said he has not received the return parcel & refuses to issue a refund through Amazon. When I sent the parcel through Parcel Monkey UK I used parcel force with no label service so the driver would put one on the item as I do not have a printer. I asked the driver for a receipt & was told he had none on board so Im not happy & after spending £50.00 on returning the parcel I fell very let down & no one is interested in helping a disabled customer. it seems since Covid-19 we have become forgotten by indervigals & companies in the U.K.
22/11/23 by MR S HURLEY
Parcel has still not arrived
22/11/23 by Customer
Very easy to use
21/11/23 by Julie
Fab, easy, timely service
21/11/23 by Mr Martin Bird
Parcel was collected late, then went missing. The tracking I paid for was useless.
21/11/23 by MR MICHAEL HURD
Good services
21/11/23 by LEFKO MIHAI
Good service
21/11/23 by David OReilly
Very good price for International parcel. The courier arrived exactly as planned and the parcel was exported quickly.
21/11/23 by J Worringham
Went onto parcel monkey site & got cheap price to deliver parcel, printed label & posted same day. They received it following day.. used these a few times now & will definitely use again
21/11/23 by Mark stephens
the app is not very good. i filled in the form. took ages. but when printed only 6 items were listed. I had to make another detailed app on another program.
21/11/23 by Customer
Used UPS, parcel left UK and was delivered to house in Canada 3 days later!! Previously used Royal Mail, nearer 3 weeks that time and water damaged. No comparison!! UPS every time from now on.
21/11/23 by David McMurdo
Really impressed by the communication and parcel was so prompt being delivered. Sent Xmas pressies early to Oz as some years it’s been really slow.
21/11/23 by Sarah mcnamara
item still not delivered
21/11/23 by Customer
Simple to arrange and good prices
21/11/23 by steve hunt
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