We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,074 reviews.
easy to use - great price comparison - great notifications
30/10/17 by Mrs Angela McCormack
Easy to use service,
30/10/17 by Customer
very good service
30/10/17 by The Vintage Port Company Ltd.
Does just what it says on the tin.Collected on time by a polite and professional driver, updated regularly by text or e mail, delivered correctly and on time to destination. Well done.
30/10/17 by Customer
Ive been using parcel monkey now for over 6 months, and Ive found them to be the cheapest for sending my large and heavy parcels.
The choice of courier service they offer is excellent form pick up to drop off service. Which is convenient for me as I work from home.
As a small seller working from home they have been consistently delivering quality service.
30/10/17 by Customer
Very good - no problems. Thanks
29/10/17 by Ivar Hellberg
I booked by you because my colleague told me about you . And its now a week that my parcel did not picked up . Every time that I call the company its another story . If it is not taken by tomorrow. I want my money back and I will book somewhere else where is trust worthy.
29/10/17 by Roy Deekman
Easy to use, fast and efficient.
29/10/17 by Mrs georgi lucas
Best service ever innparcel delivery glad I decided to deal with yourselves
Many thanks
29/10/17 by Deborah Emakpor
Followed instructions for pick up precisely and accurately
Would definitely use again< value for money
29/10/17 by karen
I use Parcel monkey for all my Uk deliveries as they are reliable and price is good. Very happy ????
29/10/17 by Jay09
Excellent service, package delivered from UK to Ireland in 2 days.
29/10/17 by Sinead Gilbert
Overall very good.few issues tracking my parcel but was delivered and received within agreed time frame.
Only downside is 8am till 8pm pickup , better if they advise either 8am till 12 noon pickup or 12 till 8pm slot for example!
Everyone is busy !
29/10/17 by Customer
Quick & easy to book. Having used this company many times I know that it is trustworthy & the goods will arrive on time in good condition.
29/10/17 by A. Coulthard
Less than half the price of Parcelforce and delivered from England to Guernsey is 2 days, Brilliant
29/10/17 by Christopher
Easy to deal with & prompt delivery.
29/10/17 by Steve
Easy to book, and efficient service
29/10/17 by Customer
Very good service. Prompt and safe.
29/10/17 by Customer
DO NOT USE THIS COMPANY !!! PLEASE READ !!! I used Parcel Monkey to collect a very valuable classic car part from the South west England and deliver it to myself in wakefield West Yorks, the item that they were collecting had already travelled from california to England to reach me with no problems, Somehow Parcel Monkey lost my item at the national hub and it never reached me, i asked about making a claim for my item although i was certain that this would mean that i would not receive my item and the search (if there was one) would be called off, so after 2 weeks of waiting i took the steps to making a claim for £1000 and Parcel monkey said i had run out of time. So i was fobbed off and still never received my item. This was all back in 2013. This morning 29.10.2017 I looked at the tracking report for the shipment and it seems that Parcel Monkey have delivered my item and somebody called L.Forster has signed for it. Which is very odd because the address it was destined for was bulldozed 3 years ago to make way for developments and i now live at a completely different address. I would love an explanation for this but i think i will un-doubtedly be fobbed off again and fed a load of BS. For anybody thinking of using this company ,, just dont!! if they lose your item, they wont give a damn and they will wriggle out of paying you a penny. AVOID AT ALL COST !!! Luke Brown. Wakefield. 07730433377
29/10/17 by Luke Brown
Never again! no person to call; just emails and chats (!) complete instructions on how to packetize given after payment, thus increasing weight collection is done 9am-6pm. this is unreasonable! no one wastes a whole day for a single collection. no text before coming; no call. just wait endlessly! no way to contact the actual carrier (forbidden!) different price given at start and as payable
29/10/17 by Konstantinos Banitsas
Brilliant service no problems at all
29/10/17 by Simplydeb
Parcel picked up at given time and delivered within time, good service, good value, thanks.
29/10/17 by Mr E. Friedberg
Really good service
29/10/17 by Jessica Morgan
Excellent value for money and speedy delivery
29/10/17 by Customer
used parcel monkey for the last 3 items I bought No hassle done it all on line I got all my items the next day with no problems
29/10/17 by Customer R A Beynon
I put a previous review on here but wanted to update it - another month on and I paid again for the parcel to be redelivered but it has failed to be delivered from parcel monkey to the destination three times so again it has to be returned to me. This was after they sent me proof of delivery to say it had been delivered, but this was incorrect. How!? I have to spend nearly £20 for it to be returned to me but there is no explanation why it has not been delivered. I cannot urge you enough not to use this company - you cannot get answers and they dont care. There is no escalation process, and clearly they have people manning the emails who are not well trained as the updates vary constantly. Hopefully I will get my parcel back and will schedule with a reputable company.
29/10/17 by Karen Fieldhouse
Very satisfied. First time I used it and hope it will be not the last one.
Thank you parcel ????
29/10/17 by Customer Linda B
Collected and delivered as said for a great price. Will use again.
29/10/17 by Dave
Excellent service recieved, delivered on time, highly reccommend.. Thanks...
29/10/17 by Jamie Leybourne
No hassle and fuss free so easy
28/10/17 by T Parker
First class service
28/10/17 by Clive Mant
Very easy to book- fast delivery, no any problems.
28/10/17 by Tomasz Czeszczewik
Bag was collected on Friday in Edinburgh and only arrived on Tuesday in Brighton
28/10/17 by Customer
Sending parcels...always picked up on time...reliable
28/10/17 by Anne Cooper
I know it falls outside of Parcel Monkeys control, however I have just found out my parcel was destroyed at customs. It was a small box and had I known it was practically impossible to deal with Brazilian customs I never would have sent it. Does this happen to all packages sent to Brazil? As the sender i tried contacting about paying the taxes but i didnt know where to look. I didnt want the recipient paying almost £100 for customs!
28/10/17 by Customer
Previous carrier took 30 days to get my parcel out to Gibraltar. Parcel Monkey / DPD took 4 working days for similar to Spain. So impressed. Will use service again.
28/10/17 by Ady Longland
Service very convenient as you can drop-off your parcel close to your home, and then arrange pick-up from a nearby location to the delivery address in Barcelona. Packet from Edinburgh to Barcelona took nearly 2 weeks, so not recommended if your in a rush!
28/10/17 by LC
Excellent first class service good price and easy to use web page to arrange deliverey or collection
28/10/17 by david
Great service and price thank you very much!
28/10/17 by Happy Products Ltd
Speelydelivery to Singapore.
28/10/17 by Claire
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