We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,017 reviews.
Parcel failed to be delivered even though I paid for a 3-4 day delivery before Christmas
25/12/17 by Nathan
The service works well. I booked it and a few minutes later I received an email with two stickers.
25/12/17 by Tilllmann Godde
3 days just before Christmas from drop off at my local PO to delivery in rural France at a great price. Good tracking and communication all the way through. Will definitely use again.
25/12/17 by First time customer
Parcels not delivered intime for Christmas as originally expected. Bad service
25/12/17 by Customer
Sister put me on to Parcel Monkey when I was going to use Parcel Force and PM saved me £7 (5% saving); dropped off parcel to Dpd Collection point and arrived at destination with 48hrs in great condition.... great money saving site and easy to use... brilliant.
25/12/17 by Nick Burton
The fault was entirely with the shipping company, Dpd who failed to pick up the parcel. I found out, that Dpd designated this domestic pick up to the businesses courier! Meaning waiting in all day (a thursday), for nothing, because notwithstanding all the technology available, Dpd and Parcel Monkey failed to communicate with me that there would be no pick up. Id specifically planned the pick up for Thursday because the next time possible day for the pickup would be Monday! OH! and Parcel Monkeys helpline, is a ridiculous! Waiting 20 minutes to speak to someone, then being cut off!! TWICE! I eventually got to speak to someone who informed me confirmed my worst fears about the pick up, but at least tried his best to rectify the situation. I didnt have the time to call again and wait to get through to someone, to try to speed my parcel through (being as it was the couriers mess up that had caused the delay), so the parcel was delayed by several days. Really, really, rubbish experience!
25/12/17 by Joanna Mallin-Davies
Very fast and proffessional
25/12/17 by JAVID MOHAMMED LIMBADA
Very good service and value for money. The parcel was picked up a day late, but that might be due to the DPD rather than parcel monkey. Great value for money.
25/12/17 by Tony
Excellent courier and I will be returning as a customer again. Excellent service, quick delivery and really cheap prices. 5*
25/12/17 by Kelly
Great comms and great price
25/12/17 by Graham West
Drop off at various locations with no problem at all, and the parcel was delivered as promised in 3 working days.
25/12/17 by Ms Patricia Timkova
Quick,simple and easy to use!!
25/12/17 by Steven bugg
My parcel is still not collected very bad services indeed
25/12/17 by Felix
Fabulous service, easy to use, cheap,reliable and got there a day early!! Definitely use again!!!
25/12/17 by Helen
Picked up 2 parcels, only 1 was delivered - then said only 1 was collected when clearly 2 was picked up. Currently have a claim on going.
25/12/17 by MJ
I bought a bike, the box was damaged during shipment and the fork and the rear end came out of the box. Now the bike is damaged.
25/12/17 by Michael Steiner
No problems - job done, mother happy with her xmas presents
25/12/17 by David Laine
Excellent delivery at a very busy time of year.
Good value and easy website to use
25/12/17 by sharon hart HART
Parcel monkey done there bit fine but parcel force was meant to be a 24 hour delivery but actually took 4 days wasn’t happy at all
25/12/17 by Stephen
First time I had used parcel monkey, great experience, very easy and quick and cheaper than others. Parcel was sent to New Zealand. Great highly recommended
25/12/17 by Customer
Everything went according to plan.
25/12/17 by Customer
Fantastic service!!
25/12/17 by Customer
As normal late and No real communocation
25/12/17 by billie
brilliant as usual
25/12/17 by helen benney
Over half the price of going direct to a delivery company. Sent a parcel to UK took 2 days Door to Door- excellent.
25/12/17 by Jo
It was a bad experience this time. I sent Christmas presents to Holland but the wrong parcel was delivered. It was a lot of hassle to sort it out in time for a Christmas Eve.
25/12/17 by Customer
Clear instructions. Good rates. Delivered within time-frame quoted.
24/12/17 by Clare Caffrey
Fantastic, parcel got there in record time. Thank You
24/12/17 by Customer
Fantastic service ! Heard so many horror stories about sending parcels abroad but just successfully sent my 18mth old nephew Christmas presents from uk to Spain. Collected on the Monday, recieved on Thursday. Thankyou so much parcel monkey, will definently use again.
24/12/17 by Lorraine
Used a few time now and they never fail to deliver !!!!!
Great service.
24/12/17 by Customer
If i could give zero i would, paid to get parcel on next day, 11 days later it will still be sitting in my house, both parcel monkey and Parcel force seem to be useless; even after phoning on a daily. Not happy at all. :(
24/12/17 by Angus
We used parcel monkey twice this Xmas and the first package that went to New Zealand arrived perfectly. However the package that was sent to wales not so good, the option I chose for delivery claimed to have tried to deliver twice and failed but both times the recipient was home and no one came to the door! Now I no this isn’t directly to parcel Monkey there sites very simple and easy to use but there companies they work with leave little to be desired sometimes.
24/12/17 by Customer
parcel force is f* *king sh *t, booked for Thursday, didnt come so they said Friday and I took the day off, still didnt come until sat when i was off work anyway I lost £200 wages because of them
24/12/17 by F**Kparcelforce
Stayed in but Failed to pick up for two days had to rebook then they picked up. Meant someone had to be in for three days.
24/12/17 by Customer
Fast delivery in these busy times (3 days to a different country). No one was home so they were kind enough to leave the parcel at the nearest petrol station.
24/12/17 by Customer
used this service for the second time, easy to use,no fuss, 100%
24/12/17 by JACQUI
Absolutely spot on. Can’t fault this service. Have used 4 times before. Parcel collected as stated, delivery couldn’t have been faster. To my sisters door in France 2days later. Keep it up. Highly recommended.
24/12/17 by Customer - Greater Manchester
My parcel was delivered crushed and the contents were broken. Poor delivery service
24/12/17 by Customer
Sent a parcel by monkey , and parcel force as a courier , great prices .Ill be using them again .
24/12/17 by Paul
Would recommend Parcel Monkey to one and all,well done and thank you.
24/12/17 by Mrs Viscuso
