We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,647 reviews.
Easy to use web site with printable address labels. Parcel picked up from my home and delivered within 24 hours. Very reasonable prices
15/10/17 by Anne Mannifield
As always, brilliant service prompt and efficient .
15/10/17 by Customer cooper
Awful experience! Filled everything in online (correctly) and paid £44.98 to send a parcel to Croatia then did NOT receive any online confirmation or labels for the parcel. Attempted to make contact with the company but to do this you had to create or log in to an account. Tried to do this with absolutely no joy...... even tried setting a new password which never arrived in my inbox! No where could I find a telephone number to speak to a human being!! If for some reason they had an incorrect email address for me how come I got this request for feedback without any trouble! Currently attempting to get my money back for a service I never received as I have had to pay out another £50 to send the package with Parcel Force. Will NEVER use this company again despite the cheaper prices!!
15/10/17 by Mandy (from Chichester)
Do not recommend for all reasons.... Terrible customer service!!!
14/10/17 by Rachel
great service
14/10/17 by Mark Pryor
Very good. All delivered as expected.
14/10/17 by Customer janes
Does what says on the tin, will use in the future. Thanks
14/10/17 by Paul
Excellent service
14/10/17 by Customer
Quick, easy, reliable. Whats not to like?
14/10/17 by Mary B
The item arrived damaged - a Pound sized gash at the back and some of the Bamboo had splintered too. My customer was not happy and Im waiting for photos. I paid a lot to have this delivered and it was cassed as a large & heavy item but still this lovely headboard has been damaged. Im not happy.
14/10/17 by Mrs. Mary
Cost half the price of going through royal mail parcelforce directly!
14/10/17 by Rachel
Terrible, lost parcel, still not recovered
14/10/17 by Customer
Superb speedy service, parcel arrrived on time in great condition - customer very happy.
14/10/17 by Customer
One bad experience is enough for our company not to use this website anymore. Parcelmonkey disappointed us and created an extra burden on our resources, not to mention the stress for the customer. Account will be closed. As we are no-longer able to trust this company when we needed their service, we have no option but to end our relationship.
14/10/17 by Dana Fathipour
I have used Parcel Monkey for a year and I find the service to be efficient and reliable.
I would recomend Parcel Monkey to others!
Julius
Step Free Dance
S: @StepFreeDance
14/10/17 by Step Free Dance
I can recommend this company for sure, they were really fast.
13/10/17 by Michal
Dropped off at Post Office in the UK Monday morning. Arrived in France Wednesday afternoon. Used ParcelForce Europe. Package not damaged. Price was good. Great service.
13/10/17 by Customer
Good all round experience. Would recommend this company to anyone.
13/10/17 by Mrs B
Very efficient service, delivered when promised and very reasonably priced.
13/10/17 by Tim Marshall
Very good job,thanks
13/10/17 by Customer K.D
No hassle, cost efficient and reliable. Would definitely recommend.
13/10/17 by Nicky from Sweden
Can you please explain why the last 3 shipments with parcelforce booked on a 24 hour delivery failed miserably to deliver on the correct day??? We run a theatre costume hire co and it is imperative that the costumes arrive when they are supposed to and NOT when your drivers feel like delivering them! Our reputation is in shreds because of the poor service you are providing .Not even so much as an explanation or an apology! Appalling ! My client has been sitting around waiting for this trunk all day and now she has to go and collect it herself or risk not having the costumes in time.
13/10/17 by Customer
very good service
13/10/17 by Les Davis
Good price and efficient delivery, thanks.
13/10/17 by Customer
Horrible service! The courier damaged the parcel and they didnt pay me anything! When i bought the shipping said is cover up to £200... I refund my customer and i lost £145...
13/10/17 by ian
Picked up on time and delivered the next day to Bulgaria. Very good service.
13/10/17 by Carolyn
Brilliant service
13/10/17 by Stewart W
Brilliant Service, would use again
13/10/17 by Customer
EXCELLENT AND SO RAPID!
13/10/17 by Nico
Decent price, fast delivery
13/10/17 by Customer
Fantastic service, no problems at all, the item was picked up early the morning after I booked it and delivered early the next day to the person I was sending it to.
13/10/17 by Miranda
Excellent service, arrived on time x
13/10/17 by Customer
Excellent service, arrived on time x
13/10/17 by Customer
Better Than Parcelforce. Cheaper too!
13/10/17 by A Leigh
To start wih - I have selected parcelForce to send my package with. The parcel delivery time was underestimated, it has been a week and the package is still not delivered. My second issue is the collection point at my local post office which was situated in a shop was already closed even though the closing time was two hours later. Finally when I dropped off my parcel again, the lady refused to accept my package due to its size, az she would not be able to handle it and there was no space for it. At third, tried to contact the local number which is available online at the provider website, which did not work. Oh and by the way the full address of delivery which was provided turned to be insufficient, noone contacted me regarding this issue, so unsure what happens next. Will never use the service again.
13/10/17 by Customer
Great service - very reliable when using Royal Mail Parcel Force
13/10/17 by Jim Stalker
Fast, reliable service
13/10/17 by Teresa
There could be a contact number easily visible to find out where parcel is
12/10/17 by Lloyd Beck
Very easy to organise. Collection on time by very pleasant and polite driver. Delivered to Spain in 5 days in great condition.
12/10/17 by Susan Ireson
Great service easy to use website and we cant print labels so it was great that driver who collected my parcel had printed one already and had it with him great service good price
12/10/17 by J gaut,
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