We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,073 reviews.
Excellent, easy to use, always reliable service. Will use again and again
09/11/17 by Customer
I always use Parcel Monkey.
09/11/17 by Tricia G
Dear Friends, Parcel monkey has a terrible service. We booked a parcel PM5881261 for collection on November 8, 2017 and when no body turned up we reported through online chat. Here tale of horror started --> 1) They simply refuse to reschedule collection for today 2) Instead asked if we contacted them yesterday. Though their standard reply if you contact them on the day of collection is, that itll be collected anytime between 9 am and 6 pm. Executive had no answer when I told the same to her 3) There own website shows if we book a new booked parcel itd be collected same day under "priority international collection" but online chat support executive Ms Amber denied clearly. 4) They are ready to book a new customer for the same day collection but ready to ignore already booked and pending collection for no reason 5) Amber also told that same day collection wont be possible with new booking as well but when asked if their own website is misleading they stopped responding and started swapping chat between Amber and Kate
09/11/17 by Yatin
Our Response: Hello Yatin,
With the service you booked, the courier does not allow us to re-book same day collections, so the customer service adviser would have advised cancelling the service and booking with Parcel Force international priority, as Parcel Force allow us to book collections on the same day. Rest assured you have not been misinformed and we do not favour new customers over existing customers.
If you would like to discuss this further, please contact us via a support ticket.
Kind regards,
Mike
great service
09/11/17 by Michael Shufflebotham
Top class service as always!
09/11/17 by Atif Haroon
Fastest delivery service. Great customer service; live chat and E-mail response.
09/11/17 by ying from Washington Dc.
Very pleased. - Easy straight forward website for entering details.
My customer received his package very quickly and all in tact! - (It was various pieces of ceramics that were being sent overseas!)
Very reasonable priced for International shipping - will definitely use again.
09/11/17 by Janet K
booked 48 it took 72
08/11/17 by dave
All good experiences so far! A+
08/11/17 by Neil
Good service. Email of the label could be quicker. Pricing should include vat from the get go and not added at the end (this is the uk not the us) easy tracking
08/11/17 by Parcelmachine
Collected and delivered on time. Best price I could find
08/11/17 by Customer
Easy to use and parcel picked up at door
08/11/17 by Patrick Mallon
I choose drop off option.
Plently of places to drop off nearly me.
Arrived i Spain for my arrival. Half the price of Ryan air bag.
08/11/17 by Customer
Excellent experience
08/11/17 by Samson
Cuckoo Clock.
The Post Office wanted > £60 to send my package to Germany. Through you it was sent for < £25 incl insurance. It arrived undamaged and in good time. Whats not to like?
08/11/17 by PB in Dorset
Fast, correct cheap
08/11/17 by Massimo Dell'Omo
I signed up to a 4-6 day service- at the 10th day when I chatted the help desk to find out why not delivered - they said they dont know and blamed the courier company. Parecel monkey charged me - They should have had an automatic feedback system in case not delivered but they dont know and asked me to wait for 24 hours. The chat keeps getting passed in between people.
08/11/17 by deepak ahuja
Made it easy, inspired confidence and identified a great service provider.
08/11/17 by Peter Hookwood
I booked online at 10.00 pm, package collected 9.20 am following day, delivered safely in Norway 3 days later. Couldn’t ask for more.
08/11/17 by customer
Best price. Quickly delivered.
08/11/17 by Customer
efficient and very speedy with labels, great service..
08/11/17 by ExquisiteAfricanArt.com
Managed to book our parcel via parcel monkey and was given various drop of points near my address. We then went to drop off the parcel and was told by 2 shops that they will not take them as they are to big for there storage area even tho parcel monkey excepted the size. Spent a good two hours driving around to there various drop off points. That is the only bad point of parcel monkey. I have even used other couriers due to this reason if the parcel is a certain size. These drop off shops should except any parcel if its within parcel monkeys size limits.
08/11/17 by Phil
Best service
08/11/17 by Customer
Great service, parcel delivered safe and sound
08/11/17 by Customer
Really easy to use.
08/11/17 by Louise Baines
Prompt preparation, very prompt collection and very safe delivery.
YES, I would recommend your company to others and will do so.
08/11/17 by Patricia Moffat
very bad customer service , i paid twice for a parcel and they did not ship it they lost my parcel at their warehouse and now more than 45 days i am trying to claim the shipping cost with no proper response
08/11/17 by Mohammed Sammak
Excellent. Cheap and quick. Will use again!
08/11/17 by Customer
Excellent service and reasonable price. Parcel arrived 2 days before expected!
08/11/17 by Customer
Very good service. Will use again
07/11/17 by Marilyn
Quick and easy
07/11/17 by Customer
Items NOT picked up. Items fully paid for and scheduled for collection. Wasted a WHOLE DAY 8am - 6pm no one showed up. No one contacted me to provide status or service update. Even when I contacted Parcel Monkey Customer Service no one could tell me what the reason for the service failure was or guarantee a delivery slot. Parcel Monkey has no telephone contact. The instant chat service is hopeless. They can’t provide a resolution plan to a service failure. Their Terms and Conditions provides them 5days lateness window for a collection. (2.7). However the Customer is required to wait from 8am – 6pm for a collection. They offer no compensation for service failure. I wouldn’t recommend this service or company. I will be PRAYING my items get collected sometime soon (in the next 5 days)
07/11/17 by Asido
Quick and easy, with clear advice.
07/11/17 by Mark Fielding
Very good all around.
07/11/17 by Marian
My parcel was delayed by Customs through Courier - Parcely Monkey has not been able to help much.
07/11/17 by Customer
I sent a vintage typewriter to a buyer via an auction site. She was very excited about receiving this item as it was going to be a present for her son. This typewriter was in very good condition. It has been kept well for at least 35 years in great working order. I received an email from the buyer, who was, understandably very upset by the condition it arrived in. The case was badly cracked and one of the type-arms was bent underneath this crack. To cause this damage would have taken some effort, considering that I overcompensated re packaging such an item. Incredible. A company who delivers goods from one location to another, somehow believe that the condition the items arrive in is irrelevant. I have had to refund the buyer the full amount, as is proper etiquette in my opinion. So, I have made a loss by using this company. As I said, incredible! I suspect you receive many similar judgements re your service. I doubt very much that I will be compensated, but will be eternally vocal about your awful, awful service.
07/11/17 by Customer
Easy to use and will be sending many more, via parcel monkey
07/11/17 by Customer
Very easy to use , friendly drivers to collect my parcel and super quick delivery...
will use again, thanks
07/11/17 by Customer
The parcel was not picked up on the day it was arranged for, thus a paid 24 hour service took over 48 hours. Not even been offered an apology or discount. Poor service I think !!!
07/11/17 by Customer
Excellent service, Will be using again in the future.
Easy to follow instructions and delivery on time at both ends.
Very friendly delivery man,
07/11/17 by Customer
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