We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Great service and customer care. Fast and efficient to a reasonable price
19/12/17 by johanna
Great service, parcel arrived in France within 2 days
19/12/17 by Hannah
Excellent service.
19/12/17 by Mr Christopher Thomas
Easy process
Parcel delivered quickly, left as instructed
19/12/17 by Judith Ashford
Brilliant service! Picked the package on time and delivered very quickly as per expectation on the site. Most important everything was intact.
Thank you!
19/12/17 by Anna
I use these at least 5x a year and they never let me down always have the best prices and always great service !
19/12/17 by Connor
Great service, as described, life tracking
19/12/17 by Customer
I usually use parcel2go but after being let down after waiting 80hrs for collection and there customer service talk back was no use to man or beast. I found parcel monkey, I dropped the parcel at the post office as I got parcel force global priority service, this was a Christmas present for my son in Canada, he found me 5 days later with the parcel in his hands.
From now on parcel monkey for my personal and business.*****
19/12/17 by steve leyland
Disgusting late parcel dellivery first time gave them the benefit of the doubt 2nd time and again same thing the say delivery in 2 days,,,, 10 days later nothing, both times had to refund buyer but we lost out on the delivery charge.customer service is bad , no telephone number and after each chat is about 15-20 minutes each ( they read it and then takes ages to get back to you ) Fool me once, shame on you; fool me twice, shame on me
19/12/17 by Kazv
Fantastic service from this company. Very competitive prices and the ability to track the item online is great! Will definitely use Parcel Monkey again. Well recommended.
19/12/17 by Lynn
Great service, easy to use
19/12/17 by Customer loobyloo
Its been 5 days since the parcel was collected. The collection was very efficient and on time but since then I have only had limited information. I was informed of the follow-on carrier and when it arrived and left their depot however i have had no further updates since then which was 4 days ago. I know the package has not arrived at the recipient address but I have no idea where it is. The tracking service does not work on mobile phones and does not appear to adequately update
19/12/17 by A happy(ish) customer
2 Big boxes delivered swiftly and on time. Will definitely use again.
19/12/17 by Customer
I can not believe the lack of customer service that Marcel Monkey provide. You never get any answers to your questions you just referred to a support ticket but no one bothers to reply to it. There is no actual person to talk to they hide behind IT and their webchat people are no help, they do not know anything and just look you up on their computer with the same answers which again dont tell you a thing. Our parcel apparently has something wrong with the address even though they delivered to this address a few months ago and you have to input your address into their booking system where it should pick up any problems, and they supply the address lable which you put on. Diabolical especially as it has christmas presents in it that I am not going to have to explain to my kids why they are getting them late if ever!!!!!!!!!!!!!!!!!!!1
19/12/17 by Joanne Roadnight
quick pick up and very fast to France - slow to achieve final delivery in France.
19/12/17 by Francesca
The package was not collected on the agreed time and got to the delivery address very late.
19/12/17 by JOSEPH TURKSON
I posted a parcel on the 9th of December via a priority service (3 working das delivery). It is the 19th of December and my parcel still has not arrived in its destination!
19/12/17 by Customer
delivery times on point. Everything happened as and when it was supposed to - efficient secure service
19/12/17 by anne
The parcel arrived in Athens on the 12th December and hasnt moved from the depot/sorting office since. Cant tell wether it has been stolen or lost ? Suggestions please
19/12/17 by Richard Catling
Absolutely terrible service. Requested collection after 5pm. Parcel contained arrived at 2pm when no one was home, twice. No further collection attempts. Contacted ParcelMonkey on Saturday and not a single line reply on Monday asking for the order number. I reply and wait for hours on the ‘instant chat’ service to be told I need to cancel the collection, request a refund and order a new collection. I ask if they can just arrange another collection and I’m told no. I have to cancel, request refund and create a new order. This is of course the festive period so I try to do this and I’ve been waiting on the chat for 30 mins to find out how to go about doing this.
19/12/17 by Customer
Terrible. Paid for a service that was not delivered.
19/12/17 by Customer
Very reliable services! Thanks
19/12/17 by Customer - PD
Very happy with the service
19/12/17 by Customer
Brilliant Service - will use again
19/12/17 by Paul Milling
do not use parcel monkey worst courier service i booked to get a parecel deliverd on saturday to be sent to my grandchildren in brighton iwas on my lap top for 8 hours tryinging to sort out they asked for the addresss 3 times took anywhere from 20 and 2 hours to respond sent me a lable for sombody in grease have now cancelled order on tuesday morning 4 days after order first went in
19/12/17 by Mr Frank sims
quick collection, delivery on time, very good prices. Will use every time moving forward
19/12/17 by Karen O'Connor
Happy how fast was the delivery
19/12/17 by Customer
excellent service, parcel left to Post Office on Wednesday arrived in Toronto on following Monday, delighted. Will definitely use this service again
19/12/17 by Geraldine
Parcel Monkey came as a recommendation and the service was outstanding!
Prices were competitive but more than that the collection service excellent - it took place during the bad weather without question. The chatline service I used to check collection (due to snow and ice) - was efficient and quick.
My parcel was easy to track and delivery to USA took the time promised ( I have sent parcels before to the USA previously using alternative methods and delivery took much longer than promised).
I will be using Parcel Monkey again and cannot recommend them highly enough.
19/12/17 by Karen
This was the second time sending a parcel to Republic of Ireland, first trip it was excellent, the guy picked the parcel as agreed. And it was delivered within 2days as promised. However on second occasion the dpd guy did not turn up to pick the parcel as agreed, no message to say why and when they wil next in. You can imagine its Christmas l spent the whole day waiting for them. I understand they are busy as well because of Christmas but thats not good enough, communication with a customer is essential. Just text and say you are not coming and you have rearranged. I had to go on their chat line and speak to an adviser. Thats the only problem but otherwise its good service, quick and cheap. I will try to send something to Africa and see if they will deliver.
19/12/17 by Tess
Was supposed to be delivered in 5 working days its now 7 and still no sign of parcel being delivered. This has happened on many occasions.
19/12/17 by Mr Robert Dickinson
Excellent service.
19/12/17 by Phil Hall
A quick and easy collection and delivery service at less than post office prices and without the hassle of Christmas queues. Thank you.
19/12/17 by David
The collection and delivery to New Zealand was very efficient and speedy. The only criticism is the tracking is way behind on whats really happening. The parcel was delivered before the tracking reported it as even arriving in New Zealand. Great service, used them before and will continue in the future. Keep up the good work.
19/12/17 by Customer
Good service
19/12/17 by Mrs L Northfield
Never a problem when ordering through Parcel monkey.
Excellent job
19/12/17 by Steve,Liverpool
I had never sent a large parcel anywhere before and was delighted with the whole process from.start to finish. I could track parcels progesterone whilst in transit and parcel was delivered on time .
If I had one small concern it was the fact that I chose a courier that I didnt need a printer for as I havent got a printer. But then was sent labels to print off at home. So maybe this part of the process needs reviewing..
I would use service again without hesitation.
19/12/17 by Wendy Griffiths
Excellent - very easy to use - parcel arrived quickly and safely.
19/12/17 by Ann Vetere
Cheaper than going direct with Parcel Farce in this particular instance. Needed access to a printer; no real drama. Will be using Parcel Monkey again when required.
19/12/17 by Peter
Simple, easy and affordable way to send parcels all over the world!
19/12/17 by Maria
