We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,647 reviews.
Terrible service they picked up items and never delivered them. But still charged full money for no service and no delivery. They said the items in parcels were restricted goods....they were wooden benches??? I have complained and they have just said sorry we are keeping the money....dont use!!!! better to go straight to courier company as then you can have some form of customer service if they dont deliver your items
17/10/17 by Rob Hay
Really pleased with the service. Little trouble and good delivery time. Will use again
17/10/17 by Ms M Fox
Great service, easy to use and best quote I received.
Parcel arrived in good time. Happy to recommend.
17/10/17 by Tom Meakin
I booked a collection through parcel monkey over a week ago. The parcel was collected by DPD and then disappeared from their tracking system. I contacted Parcel Monkey a few days ago to find out where my parcel is and have just received standard automated replies ever since. They are constantly telling me they have contacted the courier and are looking into it. On Friday they sent me an email telling me it was lost and I should make a claim, but I couldnt make a claim as I hadnt paid the extra. I phoned DPD yesterday to track down the parcel and it turns out it has been delivered to the parcel monkey office. I have informed parcel monkey of this, but they still keep sending me the standard response saying they are looking into this with the courier, or it has been passed to their claims department. They have my parcel now and couldnt care less, still trying to get someone to acknowledge that they have it and send it on to me. The customer service is absolutely pointless, they give you no information at all and its like banging your head against a wall.
17/10/17 by Olly Bowman
Our Response: Hi Ollie,
We appreciate you taking the time to leave a review.
Can you please open a support ticket with the subject FAO Manager? so we can look into this further?
Apologies for the confusion.
Kind regards,
Mike
All very easy
17/10/17 by Customer
Nothing to say. They do what they say they will do. Occasional glitches on labels by email, but other than that very good service. Labels problem sorted within 20 minutes.
17/10/17 by Colin
Exellent service , my daughters parcel to USA arrived smothlu and on time...
17/10/17 by Susanne Wombacher
Very very good thanks
17/10/17 by Customer
Happy helpful man came to collect
17/10/17 by Customer
Excellent services
17/10/17 by Customer
Excellent and reliable
17/10/17 by Catherine
Never had a problem, good choice of carriers and good value.
17/10/17 by Jacqui A.
Always reliable, fast and affordable. Thank you!
17/10/17 by Ida
Very quick and accurate service. Recommended.
16/10/17 by Customer
Decent service.
Reasonable pricing.
Would use again
16/10/17 by Customer
Quick, easy and hassle-free. I used Parcel Monkey to book a DPD drop-off service to transport a few boxes abroad. It all went very smoothly!
16/10/17 by Customer
Great service at a great price
16/10/17 by Sue R
Great service and delivery on time
16/10/17 by FL
Although the second cheapest cost to send,a few of my ceramics were broken ,i tried for dcompensation but after looking into my claim it was rejected, BE CAREFUL, the items are insured free but not covered Please read what is not covered,you may be surprised there is hardly anything that is covered,inc ceramics,sim cards,and nearly everything else.
16/10/17 by danny mitchell
Good price,picked up promptly,good service.
16/10/17 by Mark Redfern
Really clear and simple quote and order process. Was able to track my parcel easily and it arrived within the 3 day quoted timeframe. Was so much cheaper than Royal Mail and will definitely use Parcel Monkey again - have already recommended it to friends and family.
16/10/17 by Rachel
parcel was very late, tracking didnt work on the parcel monkey website, very disappointing
16/10/17 by Joanne Roadnight
Parcel Monkey only ever send out invitations to rate them on Trustpilot to customers who havent had a problem with a shipment. For example my last shipment was fine, and I got an invite to write this, however the previous was problematic and no invite was sent. So the reviews on here are effectively skewed in PMs favour. In the majority PM related shipments are fine, however when they go wrong save yourself time and dont bother trying to sort it out. Their customer service department is both unable and unwilling to solve problems, but they do read a good script at you, repeatedly.
16/10/17 by Philip
Excellent service - best value for money - will definately use again.
16/10/17 by jean beales
Sent a very important package via Parcel Monkey on the 6th September which was sent back to the UK due to some issues. It was received back at Parcel Monkey on the 13th September which was signed for by one of their employees. I have then had to chase DPD myself for all this information as there is no contact number for Parcel Monkey. They have since located my package (exactly 1 month later!) and I am still waiting for it to be posted back to me. They constantly ignore my bid for help and information and when I do get a response its the most unhelpful, fobbed off messages on the planet! This is the worst company I have ever EVER had to deal with and as a business I will not be using them again. DO NOT USE PARCEL MONKEY!
16/10/17 by Nicola
Delivery not made on correct day. excuse the driver did not see no of house . window time of delivery came after delivery attempt.l,d say pretty poor show. Allan
16/10/17 by Allan
The service was superb!!!! Cheap, affordable and was there on record time. You cant beat it.
16/10/17 by Dr. N. N.Nwokolo
Utter waste of my time, complete inept useless service. They didnt even know my parcel had not been collected and delivered until I had to waste more time chasing.
16/10/17 by Customer
disgusting company zero customer service and 4 days to deliver an item i paid for a saturday service parcel monkey have done nothing help nor have they returned my funds i paid they have no customer service phone number and the live chat is ignorant and rude i do not recc this company it is a disaster to deal with
16/10/17 by Candy
Our Response: Dear Candy,
Thanks for taking the time to leave a review.
Please can you create a support ticket with the subject FAO Manager so we can discuss the issue and look into a refund as the Saturday delivery service was not met by the chosen courier.
Apologies on behalf of the courier.
Kind regards,
Mike
Booked and paid for 48 hour delivery . Took day off work waited in all day . Never arrived checked website In The evening stated attempted to deliver absolute rubbish. Telephoned the next day to explain the waste of time and asked for reason of the no show . All I got back was oh well its on the van today . Came at 6.10 wont use again
16/10/17 by David
Always use Parcel Monkey and they have never let me down. All the documentation provided online is easy to use - and the Customs people seem to like it!
16/10/17 by Andrew Cullen
Excellent service and value for money. The wait between booking and confirmation was a bit uncomfortable. I would have liked more communication but all worked well in the end. Very pleased
16/10/17 by Alex
Very helpful service.. .would use again!
16/10/17 by Louise
The online services was very easy to use and location of the nearest parcel collection point was a short drive away.
16/10/17 by Simon
Send a small parcel to Pakistan containing some medicines and the recipient had to pay £120 of tax to receive it, seriously !!!!! AVOID at all cost
16/10/17 by Kaka
Our Response: Hello Kaka,
Sorry to hear you were confronted by this customs charge from the government in the delivering country.
Kind regards,
Mike
Very good service
16/10/17 by Maria Emery
great service, thank you
16/10/17 by selbul
I am happy with the service and price and can recommend Parcel Monkey.
15/10/17 by Natalie
The collection service was perfect.
A negative would be that the requires printer UI was unintuitive and I ended up selecting an option which required a printer despite trying my best to not do so.
15/10/17 by James Valaitis
Once I got the hang of the on-line booking, I find it very good indeed.
15/10/17 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
