We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
One of my sisters parcels was a suitcase and got missing at the couriers depot and over a week later it still hasnt been found. It had new clothing for her, her son and I. I hope it was not stolen internally!
29/04/18 by Customer
Fabulous service I was able to arrange the shipping from uk to nz really easy to do and parcel arrived really quickly !! Would definitely recommend and will be using the service again in future !
29/04/18 by Andrea
All pick and deliver when quoted.
29/04/18 by Debbie Cole
Top service as always ????????????
29/04/18 by Customer
Very good,best delivery
29/04/18 by Customer
Easy to use. Easy to pay.
29/04/18 by joanne Livermore
Easy to use . polite driver parcel delivery perfect
29/04/18 by SJB
Would have liked a time slot for the collection rather than just waiting in for the parcel to be collected but it was transported and delivered in good condition and time.
29/04/18 by Mrs. Jenny Boutle
Excellent service, parcel arrived early
29/04/18 by Roberto
Excellent service .... A++
29/04/18 by Customer
2 very heavy parcels went from that very south of England to the very north in less than 24 hours. Most impressive.
29/04/18 by Robert Sheward
Fast delivery and easy to use with so many drop off points
29/04/18 by Customer Raivis
Fair price fast delivery everyones happy.
29/04/18 by Teresa Cane
Very easy and good price , package was delivered really quickly.
28/04/18 by Anna
Parcel arrived on time, despite having to clear UK and French customs, and I got a call saying the delivery van was outside–very useful as my address is hard to find!
Excellent service, Id definitely use ParcelMonkey again.
28/04/18 by Customer
parcel collected on time and delivered within 24 hours
very pleased.
28/04/18 by john
Brilliant service! Cheaper than Royal Mail and easier as they collected from the address provided!
28/04/18 by Customer
Very good, thank you.
28/04/18 by Benedict Ke.t
Hassle free, economical postage service, would not hesitate to use in the future or recommend to friends. Excellent choice of service and couriers.
28/04/18 by Paul Devlin
Excellent service
28/04/18 by Debbie Roach
Easy to use to compare charges. Chose Parcel Force collection service and it all worked as it was supposed to.
27/04/18 by Customer
Easy to use and prices are excellent.
27/04/18 by Robert Vogan
Great service, easy to use and understand pricing. Excellent comms and simple tracking.
27/04/18 by Claire
First time using Parcel Monkey. Great experience. Website easy to handle and full tracking from UK to Italy.
27/04/18 by Customer
Fantastic easy service at a great price
I will use from now on
27/04/18 by Customer
very good quick and easy
27/04/18 by Customer
terrible, the courier did not come on the day i booked. He reported to his company he left a card and did try to collect. He did not, the collection was delayed for 3 days. terrible
27/04/18 by keith hall
Our Response: Hello Keith,
Very sorry to hear about this late collection.
I do apologise on behalf of the courier for the late collection. Here at Parcel Monkey, we take your order and then pass it onto the courier that you chose upon booking in an automated process.
Therefore, we do not handle your parcel and do not make the collections. The collections are made by the courier you chose via our quote engine.
If you would like to discuss this further, please do not hesitate to open a support ticket via your Parcel Monkey account.
Kind Regards,
James.
good prices, easy website
27/04/18 by Alan
Quick and convenient
27/04/18 by Ms sharon Keast
From UK to the Ukraine in 4 days - amazing service!
27/04/18 by Customer
great easy service
27/04/18 by Customer
not the fast service offered - delivered to PO Thursday, picked up on the Friday and left in Inverness over the weekend - ok not working days - delivered in France on Thurs - so in fact took a week not 3/4 days.......unfortunately things in the box were needed on the thurs when my family flew to UK - so little disappointed - however lesson learned DO NOT POST PARCEL ON A FRIDAY.......also not the cheapest for drop off - may try other sites this week as have another box to deliver.....
27/04/18 by Helen Gauld
Im very happy with Parcel Monkey & will use them again.
27/04/18 by Brooke Ballard
As always utterly superb service.
27/04/18 by Cj
Easy to use quick service great prices
27/04/18 by Gillian Floate
parcel took almost a week to get there on dpd 24 hour and sustained damage paid insurance but still waiting for compensation jumped through all the hoops with emails and photos !!!
27/04/18 by Simon Barden
Love parcel monkey
26/04/18 by Customerpatricia carson
Would deffenitly recommend, parcel arrived safely , the only thing I would say is a text message system for when they are perhaps an hour away would be great as I work nights
26/04/18 by Steven
Great service highly recommend
26/04/18 by caroline broadbent
Very good service. Dropped off at a designated point and delivered promptly.
26/04/18 by Customer
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