We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,637 reviews.
Excellent Service and delivered before estimated date
Thank you
27/02/18 by Karen Connelly
Dreadful, paid for 48 hour delivery to France. It sat at the collection centre for 24 hours, finally got collected and because by then the weekend got in the middle it arrived after a total of 6 days
27/02/18 by dave
AVOID like the plague!!!!!! This company is completely useless, unhelp and total liars!! The reason they say dont get in touch with the courier they will do it for you, is so you dont know that they arent booking collections onto the couriers and so you think its the courier not fulfilling their side of the delivery. Parcel Monkey have completely ruined MY COMPANIES FIRST EVER DELIVERY and almost destroyed a good courier name at the same time. Pay that bit more and go straight to the courier not through these incompetent time wasters. Luckily I know the courier they had apparently booked and rang them to see what was happening if it wasnt for them I would still be waiting for collection. Booked it for Monday 26/02/2018 had a day off work never turned up, online form is rubbish and dead animals move faster than their replies to the online chat!!! Repeatedly told will be collected 27/02/2018 and to stay in again 8am to 6pm!!! I then rang courier direct to be told no nothing is booked and nothing booked for tomorrow either!!! So it would have cost over £60 to post the item then two days wage nearly £200 to post ONE item, the courier themselves are not that expensive AVOID AVOID AVOID And cancelling a delivery what a joke, you have to cancel it through the online chat, which no one replies too!!!! So getting a refund is going to be interesting!!!! Save yourself the hassle and time and use someone else.
27/02/18 by Nicole Highfield
Great service
So easy to complete
Fair prices around additional insurance
Will definitely use again to ship abroad and will look At for uk services next time too
27/02/18 by Customer
Very simple to use and book. However why advertise and charge for a service that you can’t deliver. Should have been 2-3 day to Italy - taken 5 working days. Poor.
27/02/18 by David
Collected and delivered no issues..no reason to complain..
27/02/18 by K Hyde
Quickly picked up, delivered safely and no extra costs. VG
27/02/18 by Andrew Healy
Fantastic service- would definitely use them again
27/02/18 by Virginia
Brilliant can’t fault.
27/02/18 by Customer
Failed to pick up my parcel twice in Dubai then just ignored me. Various promises broken without batting an eyelid. No accountability, no offer of refund, no service recovery plan whatsoever. Request for senior review also ignored. Searching for Parcel Monkey reviews online reveals a disturbing number of similar experiences. Have passed on my experiences to local trading standards officers.
27/02/18 by Bruce Elliott
Service has been very good.
27/02/18 by Customer
I am very disappointed. One parcel is 3rd week waiting to bein collected without success. 1st time when I ordered the collection nobody realised that it was not collected. I was complaining and got the answer that "more then 5 working days passed beter to cancel the order". What was funny because the collection was ordered to Tuesday and I was complaining on Saturday. I was able to rebook the collection time. But the box was still here. Finally I asked to cancel the collection and for refound. I booked again the same box to collect and it is still here. The other disappointment is that every time I got the same chematic answer and it seems nobody want to deal with the parcel. When I complained directly to the carrier the told me to ask PM. I am not satisfied with the customer care and the way of complain handling as it seem does not exist.
27/02/18 by Anasztazia
When the carrier fails to collect your parcel you are on your own. Parcel monkey have no customer service number and have no interest in helping
27/02/18 by Now using parcel flight
Our Response: Dear Customer,
Sorry to hear about the courier you chose via our quote engine failing to collect.
We have a support ticket system and Live Chat facility, please contact us via by one of these two channels so we can assist.
Kind regards,
Mike
Yeah, not bad. All sorted easily.
27/02/18 by Alistair Pulling
I have used this service a few times fir large items, Art, it is always accurate on pick up and delivery.
The online site is straightforward and Im going to be a regular customer!
Well Done
27/02/18 by Rebbeca Morse
Brilliant service and same day pick up. I will definitely use again!
27/02/18 by Leo
Excellent service and delivered as promised
27/02/18 by Spinnersan
Easy to use and delivery went smoothly.
27/02/18 by Phil Hicks
Great and easy service to use. I dropped the parcel off at a local Currys store. Was able to track it no problems and the pricing was very competitive. Will definitely use again.
27/02/18 by AH
Easy to use, lots of different delivery options, reasonably priced and quick/friendly service :)
27/02/18 by Han
Excellent service. Easy to use website with clear instructions
27/02/18 by Allen
Have used this service several times now and it has always been excellent. Parcel has arrived in good time and in good condition.
27/02/18 by Raymond Newham
Excellent service
27/02/18 by Customer
Its improving but still got issues like not being able to phone and get in touch with them and taking more care of parcels iv had a few things missing out of my parcel they should HANDLE more carefully but it has improved
27/02/18 by Rosa
Easy to arrange. Arrived the next day
26/02/18 by Priya.
The staff are polite, and the prices seem to be cheap, when it works. but I had a slightly tricky pick-up address in Spain, and they just could not handle it. Now that in itself is annoying. What is more annoying is that they would not give me a straight answer. I spent hours today trying to get it to work, and three times they told me "please wait for the label after 30 mins" at least 3 times. Even when they knew there was an error?! Just rubbish.
26/02/18 by Joel
Would have liked a delivery confirmation to know my parcel had got there but apart from that was good and resonabley priced
26/02/18 by Lainey
Paid for next day pickup. Didnt pick up. They eventually tried up three days later.
26/02/18 by Customer
Made sending a parcel very easy. No fuss. Step by step instructions. Will ne using again.
26/02/18 by Customer
Service was really fast. Estimated 4-6 days turned into 3 so very well done on the international shipping ( UK to Poland) and price was very competitive. PM allowed me also to opt for insurance for up to value of the parcel rather £50 that seemed to be only option from other couriers. Definitely recommended.
26/02/18 by Lukas
Arranged for a parcel to be collected on Friday 23/02/18 this was bought and paid for on Thursday 22/02/18 the collection should have happened Friday between 8am and 6pm. No one turned up to collect it. A wasted day off work. Contacted ParcelMonkey who apologizes and rearranged the collection for Monday 26/02/18. Took another day off work. And guess what, no one turned up to collect it today. Asked for a full refund and to cancel the collection as it’s totoally out of order. I’ve booked another company and left it in the hands of UPS.
26/02/18 by Mr David Haslam
Great service fast
26/02/18 by Carole
DIdnt collect the day promised. Waited in all afternoon, not happy.
26/02/18 by Maggie
good package no hold ups collected on delivered on time
26/02/18 by CustomerGraham Lewis
Excellent service. Good advice on packaging and the completion of the necessary documents attached.
Package was collected on time and delivered within the 3 to 4 days specified.
26/02/18 by Robin Pearson
Great service, very reasonably priced and prompt delivery.
26/02/18 by George M
Good service, easy to use and would use this service again in the future.
26/02/18 by First time user
Easy to use, great price, no hitches at all
26/02/18 by melanie brown
Parcel Force forgot to pickup my item on the day but when they did it was a speedy service.
26/02/18 by ANDY DUHU
great website easy to use and cheap ,what more can you want
26/02/18 by Mr peter barnett
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