We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,638 reviews.
Cant quite believe it - I sent out a parcel via Parcel Monkey with Parcelforce 24. It was only going from central Edinburgh to the west coast of Scotland - and lo! picked up yesterday - and travelled to Glasgow - I now look at the tracking and they have said instead of it being delivered to my customer - that it was actually sent back to the post office that it was sent from eh? how dumb is that - I tried getting in touch with ParcelMonkey as it said do not contact the Royal Mail or Parcelforce - well they will take 24 hours more to tell me where my parcel is - it is actually a very delicate item and the 24 hour service was to reduce handling - and now I think that it is going happily back and forward between Edinburgh and Glasgow on the M8 and not even getting near my customer - who has indeed waited in all day for the parcel arriving... shockingly poor - how on earth can a delivery company send it back to the post office that it was posted at... good grief... it is hard to believe...
13/02/18 by Valerie Hunter
I chose a delivery that said 2-3 days and it took s week to get there... never would of chosen that if I knew it was going to take a week...disgusted!
13/02/18 by customer Mary
Did exactly what I needed, top class service.
13/02/18 by Adrian Jackson
Useless. Booked a collection of an item and took a day off, had tracking number which showed DX is unable to find the consignment relating to the details provided. Contacted the famous chat support who confirmed all was ok. No one arrived. Contacted support who simply said, apologies do you want a refund or a re book. |No explanation of the problem, no reason and no confirmation that it wont happen again. Avoid at all costs
13/02/18 by chris robinson
driver came on time and was happy to help me with the heavy package. I was able to track the parcel and know it arrived safely.
13/02/18 by Customer
Been using for years. Always a good experience.
13/02/18 by N A
We sent a parcel of goodies to Singapore, for our grandchildren, and it arrived within 6-days, which included a weekend. There was no hiccup and it arrived in Singapore promptly.
I was quoted £58.00 at our local Post Office, and the cost was halved with Parcel Monkey via DPD.
I thoroughly recommend their service, although this was my first time using their service...Do give them a try...They can only screw it up once...
13/02/18 by Big 'Al'
WHAT A NIGHTMARE TRYING TO RESCHEDULE, NO LIVE CHAT AVAILABLE NO CONTACT PHONE NUMBER WHAT AM I SUPPOSED TO DO NOW ??????
13/02/18 by Andrew Waddington
Great service as always im thinking now of only using Parcel monkey for all my Delivers as im kinda fed up of the services i dont get from UK Mail and Royal Mail.
13/02/18 by Steve Honest
Easy transaction and setting up of the delivery. Parcel force was used in my case and delivery was quick, within the time specified. Although tracking information on there side could be better. Great service from parcel monkey.
13/02/18 by Customer
Very efficient, well priced, no problems.
13/02/18 by CustomerFood Trades
great, good prices delivered on time, recommended
13/02/18 by Customersunbell
Great!. Arrived sooner than expected.
13/02/18 by Customer
Just right for our needs thank you
13/02/18 by Customer
Simple and easy to use.
13/02/18 by Jacqui A.
Very straight forward to book a courier. Just put the dimensions and weight and it will show usually 3 options you then just choose simple as that. Depending on where your parcel is going you may need to complete additional information.
One thing that could make it better is to get an hours window message or as the driver is on his way after leaving last drop off as at the moment is anytime between 8am and 6pm and not many people can commit to that and its a hassle when you have things to do like work
13/02/18 by Trevor Huntman
Arrived on time, perfect condition with no damage and was also able to track very easy and cost less than going straight to parcelforce
13/02/18 by Jay
Easy to use, good value
13/02/18 by Customer
Easy to use. Will be my go to service for parcel delivery
13/02/18 by Customer
Easy to book. Reliable service.
13/02/18 by Customer
simple easy to use website, plenty of choices of companies for delivery with very competitive prices. l used the drop off service and my parcel arrived at its destination the next day, a day earlier than estimated.
I have used this company before and would do so again, l would definitely recommended the company to others.
13/02/18 by Janet
the parcel was delivered two days prior the estimate time - excellent and thank you. the only thing which in my mind is the collection day. the parcel was waiting for a collection from a shop for three days . That was something I did not plan. In a parcel was a short dated gf bread. It has a short shelf live, always and my son loves it.
I was very much pleased with a delivery of the previous parcel . But, I was probably lucky. That one was collected on the day of the drop off and your delivery to Slovakia was within few days - that is really amazing.The collection time would be very much appreciated.
tank you
13/02/18 by Milica
THE WORST CUSTOMER SERVICE TEAM - UNRELIABLE/ UNHELPFUL My parcel was booked for next day delivery and ended up arriving at its destination 7 days late. Parcel Monkey refused to give back a refund on the price for next day delivery as it was not part of the payment I had made. Furthermore to my disappointment and frustration, Parcel Monkey customer service was extremely unhelpful in their approach to the matter. No Phone support, just automated message replies. Save yourself some time, and dont use this service.
13/02/18 by nate lee
I sent 2 display cabinets which were uninsulated because of the glass content. Being a regular ebay seller, I know to pack things carefully. Despite this, one of the cabinets arrived completely broken. On top of this, they were delivered to the WRONG address. If it wasnt for the good nature of the recipient, who called me, they would never have made it to their destination. I use parcel monkey frequently, but on this occasion, I was incredibly disappointed.
13/02/18 by Customer
Initial collection day missed completely, no explanatory text or call.
Uphill after that as parcel collected at time promised on the next day, and successfully delivered to recipient in Kuala Lumpur three working days later.
Safe delivery is main thing, but reliable collection is also important. This is second time we have used Parcel Monkey and will certainly use them again.
13/02/18 by Expat
Easy and fast. Will definitely use again.
13/02/18 by Customer
Parcel was supposed to be collected by DPD on a Monday but was still waiting outside the house on Wednesday night. I had to go back in to ParcelMonkey and rebook it so it was the collected on the Thursday. Good job it wasnt urgent!
13/02/18 by Mr Williams
La peor empresa con muchísima diferencia. Me han perdido el paquete. Y yo conseguí que la empresa que gestiona el envio, SEUR, me diera la razón con la perdida del paquete y con la devolución del coste de éste. Pero como que la gestión no la gestioné yo directamente, sino parcelmonkey deben hacer la reclamación ellos. Tan sólo era enviar el correo en el email que les proporcioné. 2 minutos de su tiempo. En lugar de ésto, no paran de darme largas. No repito más. Pondría una 0 en lugar de una estrella.
13/02/18 by Andreu
Good service parcel delivered before expected time thank you
13/02/18 by Mr Khaliq Khan
I have sent parcels to France and Spain in recent months via Parcel Monkey to my son who is on the Erasmus programme, I have been very satisfied with the ease of use and competitive prices of this service and have already recommended it to others.
13/02/18 by Customer
Superb service. Will definitely use you again.
13/02/18 by Gaz
Parcel arrived 5 days late
13/02/18 by Customer
the only problem is the all day waiting time which is to long which I think in time should improve
12/02/18 by Customer
Very good service! Really happy with the service!
12/02/18 by Diana
Dont provide emails with tracking or reference numbers, limited information can be found on their website however. The couriers they use will not speak to you, all problems must be reported to PM who do not have phone lines, not for phones anyway. By the way I must say they werent at all rude or unreasonable - that would be unfair and untrue - just disappointing.
12/02/18 by SiM77
Very easy to organised postage of a parcel!
12/02/18 by Emmsie101
No problems very happy with the service.
12/02/18 by Margaret Fidler
Excellent delivery and on time I will recommend this company to anyone
12/02/18 by Customer Corina Oltean
Great service!! Tracked throughout and delivered quickly and exactly when promised!!! Highly recommended????
12/02/18 by Angela Hanson
Excellent service easy to use website instructions clear .My parcel was going to France it was there in 3 days.Brilliant.Recommend to everyone.
12/02/18 by Customer
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