We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,638 reviews.
i sent my parcle on 26th of January, Parcle monkey suppose to deliver my item between 5 to 7 day, but now after 14 day still waitting and this company didnt contact me or email me to say what happend and why they didnt deliver my items. I dont know where is my parcle. some people told me u shouldnt trust this company.
09/02/18 by Mahdi
very happy with the service.
dpd delivery within europe at good price.
09/02/18 by Matas
A good service on my recent parcel but the previous one took more than two weeks to get to its destination which was rather very late , thank you
08/02/18 by E.Farzoughi
I have taken a day off work to wait for a parcel to be collected, but no one showed up.
08/02/18 by Customer
Easy website did exactly what it said on the yim
08/02/18 by Paul McCoo
Easy. To use, good labels and documentation. On time arrival in Australia. Good value. Tx
08/02/18 by Mr John Price
Fast and perfect delivery
08/02/18 by Customer
Could not believe how easy this was after thinking it was going to be a massive pain!! Easy to follow process and speedy delivery from UK to Oz in just over 96 hrs!
08/02/18 by Cameron
Message to recipient that delivery delayed - no explanation, and not helpful when he tried to find out more. However tracking showed out for dekivery next day which duly arrived, a day late
08/02/18 by Customer
I am 100% satisfied. The package arrived on time, intact, at a good price.
08/02/18 by Mike
Easy to book, good price and everything went without hitch. Happy to recommend.
Chris M
08/02/18 by Chris M
Highly recommended.
08/02/18 by Steve Slee
As a conduit to the courier companies I prefer this company to others that have let me down by attempting to charge me for oversize parcels. I will not name the others but reserve my praise for this company that more than deliver ( pun ) on their promise to provide an economical service..5 stars.
08/02/18 by Francis MUNOZ
Did what it said on the tin-ternet!
08/02/18 by Customer K
It seems that you let people know when to expect a delivery but it would have been helpful to do the same for a collection. waited in until 3 then had to pop out for 15 minutes. Glad we left it on the doorstep!
08/02/18 by Customer eileen
Very quick delivery and good updates.
08/02/18 by Customer
Ive used PM 3 or 4 times now and have had no issues .I used parcel force as a service and certainly cheaper than taking it to their depot or worse still a post office counter .
08/02/18 by Paul
Its the second time I have purchased DPd through parcel monkey and its the second time DPD has missed my collection from my offices, then (and this is the bad part) they have not informed me of the missed collection AND they have not rebooked. I have twice had to call and get the collection rebooked myself!
08/02/18 by Jared Reabow
Update on my Parcel Monkey saga i have been awaiting a package for delivery for over 2 weeks. First , the courier could apparently not tell me when my package could be picked up from a friend abroad and required someone to be continuously at the premises the whole entire time 8am to 6pm, which is unreasonable given that people have work, At least notifying someone via text is the standard procedure for any company. I understand that parcel monkey is a comparison service but their communication with me and the courier was terrible . After the parcel had finally been collected after some days, the status of my parcel had not been updated on Aramex leaving me to think that my parcel was indeed not picked up contrary to what my friends said. I was given a different tracking number. The courier again not informing me of their arrival via text or anything , expected me to be on a premises fro 8 till 6pm. There is no access to my apartment block apart from when they call me to let them in so it is useless to come. I kindly asked parcel monkey to tell their courier that I will pick it up from their warehouse to no response! They knew nothing about the whereabouts of my package (this is a 23kg package) Currently according to Aramex my package has been held for cosignee pickup but parcel monkey does not know where this supposed 23kg package is! SO THEY DO NOT KNOW WHERE THEIR COURIER OFFICES IS! Plot twist , Only to find out that my package has been supposedly returned abroad and is not according to the status of the package on aramex in the country! A process that was supposed to take 2 days has taken over 2 weeks.Currently they do not know where this package is. SAVE YOUR MONEY when using Parcel monkey services. Communication with customer services leads to futile results and you may never get your package back!
08/02/18 by Elizabeth Resh-Cardo Lucas
Our Response: Hello,
Sorry to hear this.
Please note, we are not the courier, we are a price comparison website.
We are currently looking into this and are working to resolve the issue.
Apologies on behalf of the courier.
Kind regards,
Mike
I was obviously panic struck when I realised that the item I purchased on Amazon (twin tub washing machine) was not big enough for me and then I had to pay for return postage. So I was advised to try Parcel Monkey and all I can say is Brilliant!
There are different companies to choose from on the list and I chose Parcel Force. They pick up the same day and my refund for the item has now been issued. So remember to look at the small print when ordering large items or it will cost you dear.
08/02/18 by Carol Woolley
helped me find the best price for an light but large parcel
08/02/18 by Brian
good tracking of parcel available. website need a bit of tweaking but not bad
08/02/18 by Customer
Fantastic as always! Thank you :)
08/02/18 by Dan Beech
Chose the 48hr delivery but took way longer than expected
08/02/18 by Customer
Very efficient
08/02/18 by Customermacklin
Affordable & great experience
08/02/18 by Customer
I sent a heavy and valuable parcel. The price was good, the label was sent through quickly after payment and the drop off point was convenient. The recipient has messaged to let me know that it arrived and she’s happy. Highly recommended.
08/02/18 by Keri
Although Parcel Monkey are effectively an agency for National courier services, They do provide a quick review of available companies that can serve your needs. Cant really fault what is so basic, That isnt meant to denigrate Parcel Monkey, Just a factual statement.
08/02/18 by Its Only Me!.
OVER ALL ITS A CHEATING RUBBISH SERVICE.i have select parcel money based on review only.i know how the review is important that’s why I’m writing.i have send my parcel 15of January to India.its says to me it will take only 4-6working days.but it was arrived there 3rd of February.and more than that,it’s1KG parcel.but they been told me it’s 2.5kg and additional charged £6.19.and at last it’s only a gift in declaration.but even thought other end when they delivered the parcel they charged from the receiver 3938 Indian RS.(around £46)can you imagine how much it’s cost me?its really rubbish service don’t go with these.£65 cost me to send a small parcel to India.im really frustated of this.parcel money even they don’t put the phone number to contact them.
08/02/18 by sathursiya
Prompt, efficient, easy to use.
08/02/18 by Customer
Excellent service
08/02/18 by Customer
Not to bad of a service didnt get the packages on time Caused me inconvenience by my packages npt arriving till 9th extra cost of storing my car waiting on parts
08/02/18 by Customer
Straight forward and nearly to the time estimated, took an extra day otherwise it would have been 5 stars. My only negative is the clunky time line monitoring but that is outside the Parcel Monkey control as it is the service providers systems.
08/02/18 by Chris Dewey
Ive used Parcel Monkey a number of times and havent been disappointed.
08/02/18 by Natalie
Completed the on-line details, looking forward to a good service which was supposed to deliver to Singapore in 1-2 days. They picked the package up (a rectangle suitcase) and the courier said it was fine. 2 days later they send me a message saying they cant deliver it because its a suitcase. I advised them their guidelines didnt clearly advise in the process, and their driver said it was ok (why take it??). After days of following up I tried to help them be solution orientated by taking the items out of the case and putting them in the desired box. After contacting the CEO they seemed to get the idea, then days and days later nothing. Now Im told I have to complete a new order and have the property sent back to me???!! A parcel moving company cant do this this themselves??? This is now a month later. There seems to be a culture of lack of consideration for the customer and you can only assume this is top downwards. Quality companies treat customers with quality. Give them a miss, spend a bit more with a quality company.
08/02/18 by Brendan
Efficient collected on time
08/02/18 by Ms. Charmaine Starkey
4 days later than should be
07/02/18 by Customer Max
I use parcel monkey fairly regularly and normally i dont have any issues but the last time i used them a courier didnt show to collect the parcel. I had no updates or apologies, nothing. I had to rebook the collection myself and i havent a word from Parcel monkey about the situation. I hope this doesnt start happening more often
07/02/18 by Customer
Easy to use,
Reliable
Reasonable costs
07/02/18 by David
Easy drop off point. Fast delivery to Finland. Would recommend
07/02/18 by Angel
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