We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,056 reviews.
So you have an important item to send, perhaps valuable, no matter you expect to be able to book the courier, pay for it and be able to track it, right? Ok so this is how Parcel Monkey roll - book it, no problem, pay for it, no problem - collect the parcel, should be no problem but no they have to call you despite you knowing they will collect between 8am and 6pm on the day stated just to confirm when is good for you, but you only find that out when they call ! So 2 days wasted because they were trying to call me from a umber google didnt recognise ! And now 5 days after collection, can I track it? Nope no where, where is my parcel? Oh customer service - its one of those multi customer service desks so they take calls from a ton of other companies so dont expect a 100% focus on your issue.
24/03/18 by Bazza
Parcel picked up in UK very good - followed it on tracker - It told me it was now in Gibraltar and would be delivered - Told me it was delivered - only it was NOT delivered to me !!! It had gone back to the UK. I phoned up to see where my parcel was as it was not delivered here in Gib - The helpful lady told me it was delivered back to sender and could not tell me why and there would be a reason for the return printed on the parcel. I phoned the sender but no note came with it. He phone the UK office and they said they would phone him back. Then the delivery man returned and took the parcel away again and he had no idea why it was returned.
24/03/18 by Chris Flower
Great, Simple.
24/03/18 by Paul Osborne
Excellent service. Punctual, Great value for money, reliable service, friendly staff
24/03/18 by Abbas Raza
Excellent service can’t fault.
23/03/18 by Customer
Very efficient...thank you
23/03/18 by Rowena
Quick & reliable. Easy to use & great value. Excellent service
23/03/18 by Carol Cloy
Just the easiest way to send anything!
23/03/18 by Matt
Great service, highly recommended!!
23/03/18 by Customer
Extremely Poor service as they have lost my parcel and everyday they are keep saying it will deliver today but never delivered till now. They have also awful customer service because there is no support number and all you can do is online chat where you have to wait for hours. Please stay away from this and similar companies and pay even little bit more because its worth at.
23/03/18 by Tahir Aleem
Dreadful Quick enough to take my money !!! dreadful after that, no collection, then we are too busy to collect, then after numerous calls yes you guessed it NO COLLECTION which is what i paid for? 3 continuous days Think they should be rebranded Parcel Cheetah One person complains the other 9 just dont use you again
23/03/18 by debora rossi
The service is in late
23/03/18 by Donato Giancristiano
Best price!!!! Almost 70% cheaper than the cheapest I found!!!
23/03/18 by Customer
Picked up on time, very polite and cheerful driver.
23/03/18 by Peter
This company charge extra for items supposedly larger than the size stated when booking with them - it is hidden deep in their terms and conditions. When this is the case (for whatever reason - even if the main courier company have re-packaged due to damaging the original packaging) and a surcharge is made, the consumer is entirely within their rights to be given proof that the company making the surcharge has actually been charged more for the service. Parcel Monkey say that they cannot provide evidence that they have been overcharged as it is "not their policy". They have no proof and yet STILL take additional charges - nothing more than theft - justified, they say, by their terms and conditions which they seem to make up as they go along for their own benefit. AVOID THIS COMPANY - BOOK DIRECTLY WITH COURIERS!!!
23/03/18 by Customer
Straight forward and worked!
23/03/18 by A satisfied buyer
First time using parcel monkey . Sent a parcel to my son in the Groningen , less than half the price of Royal Mail , there within 2 days as stated , no damage ... highly recommend
23/03/18 by Sara Bennett
Price for parcel was okay, no better than Hermes and once the payment had gone through i got an email saying my parcel would be picked up today, a time of day would have been pretty useful! As i was going out and of course they came round when no-one was in. So had to wait till Monday due to having no transport at the weekend, to drive to tonbridge depot and drop off the parcel, when we could have just done that Friday instead of hoping the delivery men would show up whilst we were at home, no idea why the company wouldnt give you a tough idea when the parcel would be getting picked up.
23/03/18 by Customer
cheaper than the post office thanks
23/03/18 by Andy H
Excellent service
23/03/18 by A very satisfied customer
Easy drop off fast delivery. However getting a quote involves going into the booking system so a bit lengthy
23/03/18 by Mrs Saxton
I was asked to drop off the parcel at a post office but they couldnt scan it as the machine said it had already been scanned. This lead to a lot of confusion and phone calls.
23/03/18 by Customer
Prompt service provided by one and all
23/03/18 by Peter - Basingstoke, UK
Good prices.
23/03/18 by Mike
3-4 day option was chosen. Parcel collected in London at 12h30 on Tuesday arrived in Durban at 10h30 on Friday. Tracking informayion en route was great. Excellent service at a very reasonable price. Will most definitely use you again.
23/03/18 by D Renwick
excellent service - no problems
23/03/18 by sian
Arrived early (better than being late!). Process went smoothly with no hassle.
23/03/18 by Customer
I was pleased with service until I was charged extra a week after delivery! Parcel was measured and did not weigh 20kg as stated by your office. Local post office agreed it weighed what I had stated. Unhappy. Lesley Wilson
23/03/18 by lesley
This is the first time I have ever posted a review....Via Parcel Monkeys website, I bought a DPD home collection parcel service on December 15th 2017, to send Xmas presents to my daughter in Brazil. 2 days and many phone calls later, the parcel was still sitting on my kitchen table. On Day 3. and a few more calls later, I drove 25 miles to the DPD depot in Dunstable and handed it over in person. (not quite the service I had paid for). To be fair, the parcel arrived promptly in Brazil. My Debit Card was then charged an extra charge without my consent. Parcel Monkey said that their partner DPD had informed them that I had underweighed the parcel. I rang DPD. They said that this was not true. The parcel was never delivered to my daughter and eventually, 3 months later, and about 25 telephone calls later, arrived back where it had started its journey more than 3 months ago. By the way, I had to pay another £19.00 to get it back, or they were going to destroy it. You have probably guessed already that I am not a Big Fan of Parcel Monkey......but I still have a few more words to say: The name Parcel Monkey is a complete insult to an intelligent and sensitive species of primate. I think that it would be more suitable if this useless company was rebranded Parcel Amoeba....and thats being extremely complimentary. I have a feeling that we wont be doing further business.
22/03/18 by Rob Bowman-Shaw
Arranged pick up of a large heavy parcel through Parcel Monkey, the carrier was Parcel Force I waited in for 3 days, 8am - 6pm and eventually after the 3rd time missed pick up I cancelled the order. This has been a HUGE inconvenience for me and still I am stuck with this parcel. Parcel Force are obviously utterly complicit. Just abysmal service. Trust Pilot should initiate a negative rating for such gross incompetence.
22/03/18 by George
Always easy to use and reliable
22/03/18 by Paul Kelly
no problems good price thanks
22/03/18 by Mr lilly
i find youre service absolutly fantastic in every way , cost is very excellent, the time line for delivery is as promised and excellent , also correspondence is brilliant,
once again big thanks from uk and abroad.
christine parker.
22/03/18 by richard123
After years of good business with them, I will no longer use Parcel Monkey. A sender made a very minor error in parcel dimensions, and Parcel Monkey ended up charging me an additional £52 on a £15 delivery charge.
22/03/18 by John Collis
To this day nothing not picked up my parcel. Im sent other company. I didnt receive back my money.
22/03/18 by Grzegorz Moskal
Rubbish! Estimated delivery given as Tuesday 20 March 6am - 10pm. No delivery, no attempts made. Wednesday- no attempts made. Thursday tracking updated to say failed delivery on Monday 19 March?? Customer service long winded and not very helpful. There’s a reason they’re cheap!
22/03/18 by Mrs TS
Arrived on time
22/03/18 by Customer
Cant give honest review but could describe my own unique experience with parcel monkey. Been shipping my guitar overseas First step was to place an order online after that when my payment been checked got shipping label to my email. Printed that one packed my guitar into box glued label on top and took it to my nearest post office because choosed drop off option. In the post office my label been scaned for a first time and I left my parcel. Guitar traveled from Edinburgh to Lithuania from Thursday until Monday morning. Hovewer when my package been delivered no one checked any ID or asked for signature. Second thing if I checking online tracking its still says that my parcel is in Heathrow airport ready for shipping which is strange. Seems that they lost my parcel but its still been delivered to me
22/03/18 by Vytautas Kulaitis
Excellent service, quick and amazing price
22/03/18 by Jermy Rule
Fantastic Service
22/03/18 by 2026327 David Taylor
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