We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,056 reviews.
NEVER use their isurance! Wont cover, we had a well packed parcel coming back & furth between UK & DK three times as the courier didnt want to take it up the stairs to a disabled man! Then it was totally smashed, looked deliberately smashed! So I tried to get insurance and spent A LOT of time sending pics back & forth & writting, eventually it was not covered and parcelmonkey just lied and said it wasnt packed well enough, it was indeed extremely well packed! RUDE costumer "serice" !
26/03/18 by Mosaikki
Parcels arent collected on time. Parcels arrive in a terrible state. Not looked after, thrown around without any care. And you are expensive.
26/03/18 by Tobysmum
Parcel monkey are excellent! However, once the parcel has arrived in the u.s tracking becomes very difficult. I have waited 3 days as to date with no update as to where my parcel is.
26/03/18 by Denise Willment
You - Parcel Monkey - did quite well. This is the first time Ive used you, and will do again. But DPD are pretty disappointing. They didnt always pick up as soon as Id expected. And their tracking system is a joke. A lot of the time their website said it "couldnt display tracking details at this time". And when it did display information it was very confusing - one parcel to Spain said it was at their Barcelona depot; then the following day there was no mention of Barcleona and the tracking said it was in the UK awaiting dispatch. Another said a parcel had gone from York and was at their Southampton depot - which seemed odd since the delivery address was north Wales. And another parcel was shown as collected from my local pick up at 1500 hrs, and then at their Southampton depot 6 hours earlier - which it couldnt have been because 1500 hours is when I dropped it off for collection. Perhaps you need to tell DPD to get their house in order ? So although Ill use Parcel Monlkey again, I wont be using DPD
26/03/18 by Ian Aitchison
Picked up and delivered when they said
26/03/18 by Customer Bridget Chamiec
Easy to deal with..........................
26/03/18 by Jil
EASY AND PROBLEM FREE. I WOULDNT ASK FOR ANYTHING ELSE
26/03/18 by ANTONIOS KOLYRIS
Found site easy to use.Recommended by a friend and checked couriers and prices and actually ended up using cheapest option.Prices varied from approx £15 to £32.Parcel arrived on time no problems.Very useful as finding a courier can be a minefield.Would use the site again.
26/03/18 by Chris.
On time great service no complaints
26/03/18 by MEGAN R
Easy to quote/book service, timely collection, though no time slot, did receive a confirmation of shipping shortly before driver/carrier arrived to collect. Happy customer, timely delivery.
26/03/18 by Frinfings
Very good - as usual.
26/03/18 by Customer CLIVE
Very good. Always use.
26/03/18 by Customer CLIVE
Parcel force didn’t even come to pick up my parcel, despite leaving clear instructions on parcel monkey website. Customer service at parcel force unhelpful and stated this was parcel monkey customer service who needs to deal with this and I can’t even get an answer on that number. 11 quid wasted and won’t use them again.
26/03/18 by Customer
Always the best price if you want to deliver any parcel, cheaper than you company its self
26/03/18 by Jamie Smith
Shockingly poor service! I have been charged twice for a parcel that was never collected or delivered via Parcel Monkey, ended up using Royal Mail. twenty days on and I am still fighting to get both delivery charges refunded. Customer service is poor!
26/03/18 by Neil Speirs
Parcel Monkey are indeed trustworthy platform to find the best deals for delivery options.
26/03/18 by Customer - PD
Looked on a few different company sites for prices but Parcel Monkey was the best price that I found . Very straight forward to booking everything and parcel was collected the next day ( I didnt book it till 9.30pm ? ). First time I have used them but I will definately use them again.
26/03/18 by Ian McCarroll
Always amazing! I used Parcel Monkey many times before and Ill will always come back to them. Thank you for being great and I recommend them to anyone. It is easy to send multiple parcels. Overall great service.
26/03/18 by Sandra
I had sent a thick kenwood blender with UK mail. I packed it very secure with packaging and bubble wrap.. Yet it was smashed when it got to the other side. UK mail does not guarantee glass. So no claims for me. I dont know wat force it took to break that thing. And it makes me think wat the parcels in general go trough. I wont be using this service ever again.
25/03/18 by Hans
Good range of delivery options and prices and easy to book. Got my parcel on time and intact.
25/03/18 by George Pargeter
Parcel was collected on time and delivered with in the time frame. Thanks and good job.
25/03/18 by Customer
Excellent service
25/03/18 by Customer
Quick turnaround, good service! Very reasonable price too
25/03/18 by Suz
Chose a two to three day service for a parcel to be delivered to Germany , ten days later it is only just showing as landed in Germany and not even out for delivery ! Chased Parcel Monkey over this several times and they have gone round the houses and still no real explanation as to what has gone wrong. I feel I have been made a monkey of , paid for a service , service not delivered, and unable to get to the bottom of the issue. This is the first time I have used PM and I am afraid it probably will be the last time. What is the point of paying extra for a quick delivery and then not getting it and to be told we normally get it right but we dont know why it has wrong this time ?
25/03/18 by Cathpuss
Everything was on time. Easy and fast delivery from London to Ireland !
25/03/18 by Customer
Excellent service, affordable and simple booking
25/03/18 by Customer
Very reasonable price and service not too bad. Collection didnt happen on the day booked and no communication received so re-booked for another day. Courier turned up the following day to collect which caused a few problems but sorted in the end. The parcel arrived a day earlier than expected but that was a bonus really. So all in all, a little bit of a hassle ,which better communication would have solved, but at the end of the day, alls well that ends well.
25/03/18 by Customer
straight forward to process and at a great price too.
25/03/18 by phil poole
Well done. Thanks
25/03/18 by Govinda Sah
Fantastic service to Ireland. Competitive price and super fast 2 day delivery.
24/03/18 by Paulyne Kelly
Clear instructions, and item picked up on the day requested. No problems. Would recommend.
24/03/18 by Kate Salter
Delivered package to a pickup shop 20 miles away from recipient instead of delivering to his house.
24/03/18 by Sonny
DX lost my package.
24/03/18 by Tom Roberts
Great work. They came when they said they was supposed to pick up.
24/03/18 by Customer
Never had a issue fantastic
24/03/18 by Customer Martin Ledbury
ALWAYS great !
24/03/18 by Customer
Parcel is still in the shop one week after i dropped it off. I AM SO ANGRY!!!!!!!!! It is Easter gifts for my Grandson I posted in plenty of time to make sure it got to sweden for Easter.
24/03/18 by Colin burdettCustomer
Straightforward and competitive prices.
Really was that easy!
24/03/18 by Caroline Hawley
After receiving parcel sent me an email charging me over £50 on top of the £13. Reason being that the parcel weight was 10kg when the actual parcel weight was 3kg. Absolute con
24/03/18 by Mo
my parcel is now stuck in the usa and has been for 3 days and despite calling the customer service team I cant find out what the problem is. Will not be using this service again !!
24/03/18 by customer
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