We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,637 reviews.
Great service
07/03/18 by Customer
Excellent, easy to use and reliable service.
07/03/18 by Customer
The delivery didnt turn up same-day as I had requested, and when I queried this I was given a series of stock responses that were wholly unhelpful. I was straight-up ignored when i suggested we should be refunded for this. When I contacted Citysprint it turned out the reason why the parcel had not been collected was because they were supposedly waiting on further details from Parcel Monkey and were due to ask me, but never did. A thoroughly horrible experience and we wont be using you again.
07/03/18 by Matt
Worst experience of my life. Firstly the tracking information wasn’t available, secondly parcel monkey took it upon themselves to take an additional payment out my card causing my mortgage direct debit to bounce - they explained this was because the package was over the weight I described. I sent them proof from the courier that the package was under the weight I marked down. Parcel monkey gave me the run around, stopped replying for two weeks and then eventually said can you send us a photo of the package - who keeps a photo of a package they are sending?! Then when I disputed this they asked me for the receipt saying it was only 15kg... when I already sent them that! Will never be using this service again and will warn friends and family to steer clear.
07/03/18 by Iqra Latif
4 stars from is as perfect as you will ever receive-Well Done.
Will definitely use you again.
07/03/18 by Edward
they lost my 49" tv ,and only said we are sorry but your tv has been lost.
07/03/18 by sten
yes, did really well, trackable ,efficient, easy to book.
07/03/18 by Customer LK IRL
First class service and very easy to do as well, will be using Parcel Monkey again.
07/03/18 by Barry
Booked up for the express 24 service. 7x packages were picked up friday morning 10:30am. 4x packages were delivered tuesday, 3x packages were delivered wednesday. Thats not 24 hours. Thats 4 and 5 days. Not good enough. normally great service. this time was poor.
07/03/18 by Customer
Parcel was delivered within 24 hours of dropping off at the post office. It was a 48 hour service. Customer received their goods ahead of the bad weather. Very good service thank you.
07/03/18 by CHRIS ATKINS
What an absolutely unscrupulous company. They have no concept of honesty, customer service or fairness. This is the second time this year that I have used them and it will be the last. The first time there was no one at the house (which is a lie since someone waited in all day) and then they forgot to rebook for the next day. This time they were supposed to collect yesterday, and then again today. I have called the courier to check on collection times and I was told by DPD that due to bad weather last week, there would be no residential collections until the end of this week at the earliest. Apparently they told PM this, but PM would still prefer to take peoples money, make false collection dates and deal with the fall out. They are advertising under false promises and are nothing better than a bunch of cowboys.
07/03/18 by mark N
Excellent no hassle cheap parcel delivery just what I was looking for
07/03/18 by Andrew stallard
Had issues previously but gave them the benefit of the doubt as they blamed DPD, have just had another collection cancelled but this time Parcelforce so dont think it is the courier at fault. No contact when there was an issue just a failure to send a label and nothing obvious until I logged on to chase the label. Apparently 40 minutes before collection cut off time is too close you dont even get to have a conversation with one person, multiple staff respond on the same live chat and they are very slow and repetitive.
07/03/18 by Heather Campbell
Smooth process and very competitive prices.
07/03/18 by Bridget
Very poor courier service that resulted in being very late in delivery.
07/03/18 by KC
Excellent service, thank you
07/03/18 by Sue F
They managed to stick to the delivery times they stated even in the bad weather conditions
07/03/18 by Customer
Absolutely first class service and much cheaper than Parcel Force even though it was delivered by them!!!! Will definately use again.
07/03/18 by Mary Roberts
As a small business I can really trust in affordable and prompt service delivery from Parcel Monkey - thank you
07/03/18 by Audrey Ball
No problems thanks good price
07/03/18 by Mr lilly
Parcel not collected now for 3 days despite customer services promising a collection every day. Poor shabby service and telling lies so that you wont cancel your order and go elsewhere
07/03/18 by Max Smith
Our Response: Hello Max,
We appreciate you taking the time to leave a review.
Please open a support ticket with the subject FAO Manager so we can look into this in more depth.
Apologies on behalf of the courier.
Kind regards,
Mike
Dropped parcels off in my local Sainsburys on Tuesday and they arrived in France on Saturday morning in spite of heavy snow. Great prices, cracking service and so so easy.
07/03/18 by Alyn Williams
Overall I will use Parcelmonkey again. This is the first time I have used a courier to pick an item up and bring it to me but I was impressed that it arrived with no problems. It took me awhile to navigate through the website and I ended up sending the confirmation email to the person who was selling the item who could then print off the necessary labels using the link within it. Parcelforce were are the carrier I used. The item didnt arrive as quickly as expected, however Ill put that down to the snow we had!.
07/03/18 by Rockhopper Dan
Parcel force was the carrier. Three to five day service to Spain. Day six just being exported from the UK. Not really parcel monkeys fault.
07/03/18 by Nick Elwell
Parcel was lost
07/03/18 by Customer gabriela
Vary happy with pick up and delivery would definitely recommend ????
07/03/18 by David Croston
EXTREMELY BAD EXPERIENCE....Be very aware that on occasions it appears that despite accurate measures to ensure parcels are accurately measured and weighed before gaining quotes Parcel Monkey have deducted money from my account claiming falsely that the package was deemed oversize by the carriers by a considerable amount (nearly double the volumetric weight provided) They have the ability to present a withdrawal from your account without your authorisation and there is no way to remove your card payments details or put a stop to this other than cancelling your account which is also near on impossible to do. You actually have to write to them to cancel your account rather than being able to do it online easily as it should be. If you dispute this extra payment the stupidly ask you to prove the dimensions of the parcel that you have sent by providing them with photographic evidence of the dimensions before they are willing to process or engage in your complaint. This is unrealistic and absurd, as if you have sent the parcel you do not have it to hand in order to measure it anymore. The customer service responses are inadequate with no method of contacting them by phone, only by Parcel Monkey chat. And the responses were ridiculous, asking me to measure and send photos of the measurements otherwise they would not be able to escalate my appeal against these extra charges I asked them to provide me with photographic evidence to support the claim that the package was allegedly bigger than I stipulated but they refuse to provide me with that. DO NOT USE THEM EVER!!
07/03/18 by Andy Smith
lower prices for shipping overseas than ordering courier directly through couriers website.
06/03/18 by Customer
Excellent company to send a parcel faster
06/03/18 by Customer nora
Good sarvich
06/03/18 by Customer
Straight forward and delivered as stated on the box, very good.
06/03/18 by Chris Dewey
Efficient and a good price too!
06/03/18 by Bee
Brilliant, arranged for a parcel to be picked up and brought to me. So easy to do and had a great choice. Many thanks and will always use Parcel Monkey from now on.
06/03/18 by D A
Was delayed for 1 week all though it was weather based no email was sent out no communication from your side nothing was updated for 4 days
06/03/18 by Customer
I sent a parcel back in January. It measured 76 x 76 mm and weighed around 70 grams. Parcel Monkey contacted me and told me that the parcel in fact weighed 4.4kg and they had helped themselves to a further £11.49 from my account. They did not request this money they just stole it. I have pointed out to them that even if it had been a solid piece of lead it would not have weighed this but they just keep fobbing me off and seem to have no intention of returning the money. I would never use this company again and I would advise anyone reading this to go elsewhere. Never give them your card details they are just not trustworthy
06/03/18 by mark jukes
Easy to use website and good overall service.
06/03/18 by Customer
Very fast service
06/03/18 by Bilal Patacı
VERY GOOD TRUSTWORTHY SERVICE
06/03/18 by Lisa Stevenson
yep all good - will use again
06/03/18 by GB
perfect just the job
06/03/18 by Customer jim
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