We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,016 reviews.
Took just a week to get a box to corfu
05/07/18 by Marilyn Hall
Really easy service and no issues with the delivery.
05/07/18 by Philip Gowing
Shipped 25 kg box from London to Wellington using parcelmonkey’s own air service. A third cheaper than any other company. Arrived safely by air freight in a week via reputable couriers (parcelforce, norsk and dhl). My only criticism is that because there were a number of carriers, the original tracking number only worked for the first leg and I had to ask for the international tracking number. Would have been 5 stars if the tracking system could have been more streamlined.
05/07/18 by Judith from London
Hi Judith
Many thanks for taking the time to leave a review, we really appreciate your feedback - we are looking to improve the tracking on this service to make it easier to follow your item to delivery.
Kind regards
James
Great service.
04/07/18 by Customer
Excellent on time with tracking
04/07/18 by Customer
Easy to navigate website and easy to book. Great service will use again.
04/07/18 by Customer
Terrible 3 days wasted waiting for a parcel collection
04/07/18 by Ross Mcdade
Super. First time I used you all worked great
04/07/18 by malcolm macgregor
Excellent Service - Collection always made when specified.
04/07/18 by Customer
it was really seamless. . impressed
04/07/18 by Customer
Parcel monkey are my default company to use whenever I have a parcel to send.
04/07/18 by Mr T
I am so impressed with this service, excellent price. My goods were delivered in a timely manner and with no damages. I will definitely use this delivery service again
04/07/18 by Customer
Used it few times, never any problems, good prices, etc.
04/07/18 by Micky
Good service
04/07/18 by Customer
Simple and easy to use, best prices and the biggest choice
04/07/18 by Mr David Clarke
very very good
04/07/18 by maxmilian
I love their prices and online website. But if something goes wrong I feel that their is no one to talk to and there is a lack of real customer service.
04/07/18 by David E.
Very good service, able to track and received as mentioned in description!
04/07/18 by Atreus
I wish I had sent my international documents parcel by Royal Mail than using DPD.. horrible service by DPD. Parcel was missing so tried to contact DPD and they said they can’t help me because I booked by third party?? I explained them it’s urgent due to medical visa documents but the lady on phone seems no human inside.. I was so frustrated.. never again DPD.
04/07/18 by Akash Awari
Had a great experience with Parcel Monkey. Very competitive quote. Booked in online and then item got collected the next day. Item was tracked so I new it had reached its destination. All very straightforward and easy. Would recommend as a great alternative to the traditional postal methods.
03/07/18 by Simone
Both collecting and delivering the packages went smoothly.
03/07/18 by Peter Gerlagh
Parcel monkey wont take responsibility when there couriers fail.they say fault lies with couriers not parcel monkey.i am parcel monkeys customer not the couriers.pay for next day deliviery that takes 48 hrs to deliver parcel monkey will not refund.late deliviers.damaged contents.late collections.parcel monkey will not take responsibilty for this they blame courier.but they still charge.as i said im parcel monkey customer not the courier direct.ive spoken direct to one of there courier customer service team who tell me parcel monkey book the collection times etc.yet parcel monkey customer service say otherwise.step up when your at fault parcel monkey your service is poor.
03/07/18 by Customer
Good service, be careful of low or now minimum insured value.
03/07/18 by dsantini
Thank you! Always a pleasure to use Parcel Monkey.
03/07/18 by Customer
Excellent would definitely use again
Highly recommended
03/07/18 by Customer
Parcel was picked up promptly, all requested instructions followed and delivered in the quicker of the estimated timeline... Great Job...
Will definitely be using again
03/07/18 by Peter - Canada
Picked up on time and delivered in Melbourne 3 days later -- in one piece!
Pretty good Id say !
JH
03/07/18 by John Hickman
Such good service.with reasonable prices,and peace of mind to get your parcel delivered.
03/07/18 by Raymond Wilcox
Most certainly will not be using Parcel Monkey again! Last Thursday we booked a collection for Friday, that was due to be delivered to the customer yesterday (Monday.) So a next day delivery service, costing just short of £40.00. The parcel wasnt collected on Friday and when I contacted them, yesterday morning at 08.30, the best option they could offer was for collection today (Tues) with delivery tomorrow (Weds) Due to the delay and the frustration of both our customer and ourselves, I asked on their live chat (anything but live!!!) if it was possible for us to pay more money to upgrade the service to an AM delivery tomorrow. Apparently that isnt possible. Thought they would be only too happy to take even more money off us as in answer to the question of what compensation we might be due for not receiving the service we paid for - the response was "we do not offer compensation for late or missed deliveries". So beware, you basically pay for a service, dont receive the service, then waste hours of your life that you wont get back trying to sort it out on their (not very) live chat, only to be informed that despite them not providing the service paid for, you will not receive any compensation.
03/07/18 by Rebecca Oakes
They charge me 20 £ extra saying that my box was 43kg instead of 20.4kg, they took the money from my account without my permission!!!! Poor company, poor service and poor costumers service!! Never again !!!
03/07/18 by Serena esposito
More than pleased. Parcel was tracked every step of the way. Excellent communication.
03/07/18 by Mrs Susan Shields
Delivered very quickly but some items was broken.
03/07/18 by RADOSLAW WALKOWIAK
Parcel reached Sydney in less than a week in perfect condition. Easy drop-off. Great service. Thank you.
03/07/18 by Poppy
Excellent service collection and delivery wise and package arrived safe and undamaged
03/07/18 by Di Howes
Parcel was not collected
03/07/18 by Customer
As always, a very good service. I especially like it when the service is booked with DPD as they give an hours slot for pick-up & delivery & they always stick to the allotted times.
03/07/18 by A. Coulthard
Posted a parcel to France and it arrived within the timescale. My customer said it was very quick. Thank you
03/07/18 by Customer
Very happy - I was able to order, and then later change the date that I was dropping off the item.
03/07/18 by Calum
Parcel lost (?). As many times contacted the PacelMonkey, as many templates recieved. No human being at the company working. Monkeys sending templates: "Apologies for the inconvenience have caused you. Please be advise that I have re-chased the courier regarding on this matter, once there is an update we will let you know. Should you have further more inquiries, please let us know." And no any other answer. No any contact numer. Only the useless mailing system. The delivery seviece is suposed to take five days. Already over five weeks passed away and no even smallest progress other any informaion, what has hapened. Lost of the sent content and £164 service charge. I am forced to pass the case to an Ombudsman.
03/07/18 by David Schwalk
Send documents overseas with DPD air express 3-5 days, did not reach in 7 working days either, once reached it was of no use as the appointment has to be passed without the documents.No Contact number for the local courier on the other end, so receptionist can contact the local courier. No point to spend so much if can not be delivered within time promised, it is better to send it with royal mail if it takes 2 weeks. When asked about the time slot within which it must be delivered, the answer was "Unfortunately the time slot stated on our website is not the guaranteed delivery time. " After chasing for more than a week 50% refunded but it was of no use as documents was useless when received days after appointment date.
03/07/18 by M Azhar
