We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,637 reviews.
Excellent service
16/02/18 by Anthony Archibald
Another quick and safe delivery.
16/02/18 by Donuk
Have lost my parcel and said it will take five days before they can explain what has happened to it! Thats far too long and I would expect then to be proactive in finding it. They had no problem being quick when it came to taking my money!
16/02/18 by Mr Phil Bayliss
Our Response: Hello Phil,
Sorry to hear about this.
Please open a support ticket so we can look into this as we do not have any contact from you as of yet. We will investigate with the courier on your behalf.
Apologies for any inconvenience caused.
Kind regards,
Mike
Inexpensive and the parcel was collected on the day stated, however when I had a problem with placing my order initially I was not able to get any assistance - the online chat does not work and no phone number! No time slot given so had to wait in most of the day, but other services where you get this service probably cost more.
16/02/18 by Customer
This company is one of the worst I have ever used. They are incompetent, and do not inform you about anything if something is wrong with your collections/delivery. I have spent hours speaking to someone - and no contact number, its all live chat and they take FOREVER to actually type a response! They could not give me a straight answer or simply did not answer any of my questions about my parcel and why I wasnt informed about this error. They told me that there was an error clearly displayed on my dashboard and there was nothing of the sort. My parcel was supposed to be collected today. I may have waited the whole day for this collection as I was not notified of this so called error. They told me my parcel would now, not be collected until after the weekend. No emails, no notifications until I asked their useless customer service live chat team. We were going round and round in circles for over an hour. I had also asked another member of staff the day before if the Chinese New Year holiday in Taiwan would affect the delivery of my parcel and she specifically told me no, it would not. Then I asked another member of staff who said yes it would. How can you trust this uninformed, untrained company? Save your money. Never ever use them. Totally incompetent.
16/02/18 by J. Patel
My parcel was due to be delivered on the 16th December, we are now in February and there has been no sign of the parcel. My parcel was sent with insurance so that I could claim if anything went wrong. However I am just constantly being sent messages from them saying they are waiting for an update when in fact my parcel was supposed to be delivered over 60 days ago. The customer service is very poor and I would not recommend that you use this service just in case anything goes wrong as they are not helpful at all. I am yet to receive an update on where the parcel is and my compensation, as the parcel has clearly been lost.
16/02/18 by Loren Yusuf
Simple to use and a very efficient service
16/02/18 by Kevin
Everything fine, thank you. Pickup as promised, delivery rapid.
16/02/18 by Kenneth Urquhart
Last parcel sent took 5 days instead of 2 days. The one before that took 3 days instead of over night. Not parcel Monkeys fault. The carrier did not perform to the times stated.
16/02/18 by Dennis Blowers
Yet again another smooth delivery to Europe. Website easy to use, very competitive prices and tracking all the way. Thanks
16/02/18 by Martine Clayton
Straight forward and no problems with a fast delivery service.
16/02/18 by Margaret
Extremely poor customer service when things go wrong. Virtually no communication. They may be cheap, but it seems you get what you pay for. I certainly wouldnt use them again if I was sending anything of value, or needed to be sure that item would arrive on time.
16/02/18 by Steve Jetley
Our Response: Hello Steve,
Sorry to hear you feel this way.
Please note, we are not the courier, we are a price comparison website so we do not actually handle the parcels.
Can we ask you to open a support ticket with the subject FAO Manager so we can discuss the support issues?
Kind regards,
Mike
Excellent service provided would definitely recommend, thank you
16/02/18 by Karen Duncan
Great service and very reasonable
16/02/18 by Customerj john rawlings
Great so far, all went well. Picked up and delivered on time.
16/02/18 by graeme Thomas
ParcelMonkey experience was good - Parcelforce too but would have appreciated being given an approximate time on theday.
16/02/18 by G Clark
Fast and great service!
16/02/18 by Amy
Booked parcel for 3+ days delivery and it was 3 days before it was picked up from pick up location and took ten days for delivery. Despite several requests, I have yet to receive any kind of explanation from the company.
15/02/18 by Unhappy Customer
Fantastic service parcel arrived in the States within 4 days..
15/02/18 by Customer
Seemless from start to finish- excellent tracking and parcel collected 2 hours after booked- very impressed
15/02/18 by John
I assume the parcel monkey side of things went okay, but I had issues (yet again) with DPD. So Ill try parcel monkey again, but a different carrier
15/02/18 by Kruijer
Brilliant, fast, easy, economical, and you can choose your ideal scene particulars. Highly recommended.
15/02/18 by La La
Very competitively priced, excellent easy to use website. Tracking and insurance included. No.1 in my book.
15/02/18 by Dubgoblin
Easy to sort out the parcel collection on line. They collect parcel from chosen address. All you have to do is print out postage address
15/02/18 by Tammy
Very easy to organise with updates on collection time
15/02/18 by Thelma Fairs
Well done arrived undamaged.
15/02/18 by Tezza b
easy website to use, and clear with choices.
I was having a parcel collected to return to myself.
It was collect 24hrs later than the time given and sent to me when initially making the booking, causing a little confusion with the guy I was collecting from, and especially when an hour slot is given.
but in my case an extra day was fine.
15/02/18 by ian n
Quick, cheap best servise ever! Thanks again!
15/02/18 by Jurate
An excellent service with kind efficient staff.
15/02/18 by Valerie Pedley
Fantastic service. Super efficient and very reasonable. Collected from East Sussex and delivered to South Africa ahead of estimated delivery date. Great tracking. Overall I would highly recommend.
15/02/18 by Sarah WILSON
My friend in the UK bought something for me and asked me to arrange the shipping to NL. So I used parcel monkey to book shipping. The package was shipped on a friday and I was expecting it to be there on Wednesday. But as it turns out, 2-3 days really means 2-3 days, not working days!
15/02/18 by Rens Verhoeven
Everything went fine
15/02/18 by katie France
The collection was fine. Got picked up from my house on the date that was requested. I sent a parcel abroad with the timescale of 3-5 days and it has still not arrived after 1 week later. I tried to speak to the advisors on the live chat only to be kept getting told that they will keep me up to date which they havent done and I have had to keep chasing them. Not happy with the service provided after the initial collection and will not be using the service again
15/02/18 by Rachael
cannot complain does what it says
15/02/18 by Customer mr wheeler
excellent service will use again
15/02/18 by Lydia
picked the parcel up on time. Delivered it very fast and got my refund back . Will use your service again and recommend it to everybody
Thank you
15/02/18 by Kristina berg
Parcel Monkey is for me the most difficult service to use. Only 50% of my parcels have actually ever reached the chosen destination. Their customer service team are arrogant and could not care less. They treat you like an ***** hiding behind unreasonable arguments. I would avoid using Parcel Monkey. You have an option. Do not choose these fraudsters.
15/02/18 by Philip Brown
Daughters wedding dress disappeared for three days when Parcel Force package was collected as normal local practice by Royal mail. It reappeared in the Plymouth office when it should have been in Exeter.
15/02/18 by Mr Peter Rorstad
Our Response: Hello Peter,
Thanks for leaving a review.
We can see this parcel was delivered on the 13th, please contact us if you require assistance.
Kind regards,
Mike
All went very well, collection, paper work, delivered next day on time.
15/02/18 by marty...
Great search engine found great price , but unfortunately when I booked a two day service my 3kg parcel took 6 days to be delivered ! Not the fault of Parcel Monkey Im sure but a bit disappointed
15/02/18 by Jacques
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