We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,637 reviews.
Excellent service
03/03/18 by Customer
Good but bit harder than others to book.
03/03/18 by Customer
3rd time used via parcel force again 100% satisfied no problems now our dedicated courier service as reliable and no hassle
03/03/18 by thompsonsautos
Delivered as promised.
02/03/18 by Stewart
A very Experience
02/03/18 by Mrs C Willcox
Its good to be able to compare prices, but the customer service can be better. Just generic apologies, but no real answer to your questions. Ive used many times before, but may change to another company. Had a collection booked today. No one turned up, no contact from PM, then on live chat it was rescheduled for Monday, but no specific time was given, which makes life very difficult with school run.
02/03/18 by Bob Singh
Simple and on time.... well done
02/03/18 by Customer steve
I have used Parcel Monkey several times now for parcels within the UK, to MA USA and Switzerland without any issue.
02/03/18 by Paul
very timely service
02/03/18 by Customer
I am very glad . Company is very good , fast .
Thanks very much :)
02/03/18 by Teresa Michaliszyn
Good price and execution of my order A1
02/03/18 by Very satisfied customer
Brilliant cost effective solution for sending parcels. A breeze to book on customers details Tracking numbers always work pricing very competitive
02/03/18 by Greg Noble
Quick easy cheap!
02/03/18 by Customer
very user friendly.
02/03/18 by V.S
A collection was booked with DPD. The parcel was not collected, when the DPD courier happened to deliver another parcel to the collection address- she advised that she had no knowledge of the collection and that PM needed to rebook the collection. I have had this before where i have rescheduled collections 5 days in a row. Furthermore, the responses you get from the PM customer services are standard replies, apologising for the inconvenience but not actuallly addressing the issue of non-collection other than re-booking even when it is apparent that rebooking alone is insufficient, as there were repeated failures to collect.
02/03/18 by Customer
Brilliant device thankyou
02/03/18 by David
Quick,, always reliable, easy to use and at a competitive price
02/03/18 by Customer
Very good service
02/03/18 by Customer
First time we have used company. Everything was as expected
02/03/18 by Customer
Always use them to send parcels to family in Spain , reliable great and efficient service , n hassle either way pick up or drop off service ... fab ????????
02/03/18 by andrew d'souza
My parcel has arrived without any problems within the timeframe established.
02/03/18 by Customer
The box was delivered very fast and in good condition. The company sent emails and text informing about when to expect the pick up or delivery of the parcel.
02/03/18 by Natalia
booked parcel for collection over a week ago,Still waiting!! have rebooked collection twice and still nothing!!
02/03/18 by Customer
Excellent service...thank you.
02/03/18 by sian
Excellent service
02/03/18 by Customer
Excellent easy to use service.
02/03/18 by Gordon Smith
Brilliant service simple to use I will never use Royal Mail again
02/03/18 by Matt Harris
I love that I can get a number of quotes via parcel monkey. And 7/10 the pick up times are within the given time, however, only 9/10 is the package delivered and signed for. Last week, my supposed signed for parcel, was actually left in the recipitants garden, with no note through the door, so it was days before it was discovered.
02/03/18 by Lucy
Courier service received does not deserve any stars!!! The courier staff did not follow instructions to call the mobile number provided on arrival. They rang the door bell a few times and tried to leave less than a couple of minutes until my mother spotted them from her window; she had to bang the window loudly to catch their attention... they showed their disappointment when they realised that there was someone there to give them the boxes... what sort of attitude is this?! Both men did not come with any trolleys despite that I have provided the dimensions of all boxes with their weight during my booking... They then attempted to stack the 3 boxes and tried to lift the bottom box from the base; ignoring the fact that their were fragile stickers stuck all over the 3 boxes.... After some time they managed to realize that their feeble attempt was not feasible. Then told my mother to help pick up one of the boxes ... weighing more than 13kg and follow them both to the van with the men carry a box each. Ridiculous! Why on earth did I pay for such service if theyre asking my mother to physically carry a box to the van?! And why did they both not use their common sense to have one of them go and fetch a trolley to make the job easier! No preventative to even try and not damage the boxes and the contents within the boxes. Carelessness and no logic!
02/03/18 by Customer
Excellent fast efficient service.
02/03/18 by William Byrne
All went smoothly. Only suggestion for improvement would be to make it clearer in booking email what you have to do with the customs declaration.
01/03/18 by Customer in Horsham, UK
Great prices, informative and I felt very confident in placing the business. Would I use you again? Hell yes!!
01/03/18 by Geoff
Fast, economical service, dispite poor weather. Would recommend to anyone.
01/03/18 by Mark Hughes
Apauling service. Website changes label (e.g. changing - to to) and this causes problems and still not fixed after years. Live chat is rubbish and there is no phone number. Stay well clear and just pay a little bit more for UPS.
01/03/18 by Ben Johnson
Easy to use website
01/03/18 by Customer
Not bad website easy to book and the only gripe was the surcharge for additional weight, I declared the correct weight at 5kg but they weigh on a volumetric basis and charged me for 15kg so might as well have filled the big box up!
01/03/18 by philip kendall
Very good arrived perfectly on time
01/03/18 by Customer john f cruise
Excellent company would not hesitate to use again
01/03/18 by Norman
great service easy to use and book stuff
01/03/18 by motorsport services
Great comparison site. Really easy to use. Prices were very competitive.
01/03/18 by Mrs S J Adams
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