We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,638 reviews.
Collected when promised.
11/02/18 by Customer
Did what it said on the tin!
11/02/18 by david allen
A very positive experience. The online form was quick and easy to complete and the parcel arrived in th US after only 5 days, faster than any card I’ve ever sent.
10/02/18 by MRS SUSAN HARE
Im not not happy with the service at all, I booked it for my grandsons birthday parcel and should have been delivered after 3 !!! Days , that was the reason I booked it , dropped it off at the post office last Saturday and today is the 10th of Feb and it is still not delivered. WILL definitely not using parcel monkey again . Very disappointed and will not recommended the service at all !
10/02/18 by John Turley
very good service would use it again also reasonable tariffs
10/02/18 by mick
Excellent service
10/02/18 by Rachel Davis
By far the cheapest option, even when compared with using the self same carrier directly. No complaints at all. I shall continue to use P.M. as my default, until or unless a problem arises.
10/02/18 by not easily satisfied
Had to get an item couriered from eBay, had Parcel Monkey recommended by a friend. Easy website to use and the price was a lot less than I expected. Easy to recommend to anyone and will definitely use again.
10/02/18 by Matthew Fletcher
they. Deliver on thier word
10/02/18 by Customer
Your website clearly mentioned about parcel reaching within 2-4 days and it took 7 days for the parcel to get there. I would have been better off posting it.
10/02/18 by Customer
The package was NOT picked up on the date paid for, with no communication - not good enough! I could have taken the package to the Post Office for delivery when needed, but opted for pickup. After a lot of conversation with your chat line, the package was collected the day after and delivered the day after my customer was assured that it would be. Poor service.
10/02/18 by Peter Barker
Only took 3 days to Portugal. Thst will take some beating !!! Well done
10/02/18 by Martin
Again excellent.
10/02/18 by Customer Martin Ledbury
Amazing service in terms of money and timing!
10/02/18 by Manuela Tortorici
Used a few times now with no issues at all, I recommend.
10/02/18 by Jeff
Price good collection good delivery late
10/02/18 by Linda Baverstock
Great , big parcels delivered at a very good price with no damage
10/02/18 by Michelle Lean
Easy to use website. Great prices.
10/02/18 by Mark H
Hi I sent my courier via parcel monkey with DPD Air Express to India , it should be reach with 2-4 days as mentioned in website when opted service , I dropped my parcel in London at pick up store on Monday 5th Jan 2018 , unfortunately my parcel have not delivered yet, I have sent my parcel in priority service , but very bad service today 10-2-18 still not delivered , I called to DPD , they said u need to talk with Parcel monkey , they can not do anything
10/02/18 by Customer v bedi
The service was exceptional. I was exporting a parcel and it was on time. Very good!
09/02/18 by Customer
Excellent service. Easy to use website. No complaints from me!
09/02/18 by Bernie
Excellent price and service by far the cheapest! 5 stars
09/02/18 by Customer
Dont be fooled by the random English names used on the messages from Parcel Monkey, all customer "service" is provided by either an automated computer system/third world call centres/actual monkeys or something else that fails to understand core concepts like "sender/recipient" and "delivered/lost".
09/02/18 by Colin Edwards
All good, 48 hour delivery arrived on time
09/02/18 by Customer
Efficient excellent economic service for 2 boxes 12Kg picked up from my hotel in Buckingham and delivered to my business in France a few days later. Would recommend to anyone and will certainly use again
09/02/18 by Peter LAWSON
We were very surprised to hear the parcel was delivered on Monday the fifth ,its been a pleasure to use your servic,thank you so much,
09/02/18 by j parsad
Good, but needs a bit more synergy with chosen supplier - comms inbetween is poor
09/02/18 by becca
Brilliant..from Ireland to Scotland in 2 days. Fantastic
09/02/18 by PAUL FRANKLIN
really poor service. Apparently my parcel was lost and parcel monkey here meant to come back with an answer, solution or update! Is now over 40 days and no parcel or solution were provided. do not use again, really poor service and support.
09/02/18 by Flavio
112 Days after collecting my parcel to be delivered to China and Parcel Monkey still have no idea where the parcel is. Firstly they claim that the parcel has been delivered but then they claim that the parcel has been collected from the depot. They have no POD apparently the courier they use dont get a signature as proof of delivery they just hand over parcels to random people. Parcel Monkey have made no effort to find the parcel and reply to questions with generic answers which bare no relevance to anything I ask them.
09/02/18 by Sarah Hayward
No ability to communicate with you. I like to call and talk to someone
09/02/18 by Customer
The worst company , 2 days they has no infirmations About my parcel. Be aware , never use this company they has no idea What they are doing!
09/02/18 by Pavel Vlcek
Fantastic job! Quick, effortless, as promised. Lovely service, great price! Thank you very much.
09/02/18 by Customer
Brilliant wonderful service
09/02/18 by Janet Trenton
Excellent service
09/02/18 by sadie
Excellent service - highly recommended.
09/02/18 by Retford Chiropractic Wellness Centre
great. on time. easy. good price. We needed to send back a ladder to amazon. tried to book directly with parcel force too expensive.Used parcel monkey half the price with parcel force too!
09/02/18 by Lily Gardner
Simply perfect!
I am a repeat customer and continue to be amazed by both the ease of the ordering process and the reliability and efficiency of the delivery.
Thank you.
09/02/18 by Shirley
Great service would use again
09/02/18 by Jilly
Advising on delivery collection time would be helpful
09/02/18 by Customer
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