We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,637 reviews.
Cannot believe I didn’t know about parcel monkey. Great site,easy to use and parcel arrived on time at reasonable cost especially as it covered loss and was tracked. Will definitely use again.
10/03/18 by sharon cotton
Easy & painless transaction. Will use again.
10/03/18 by Steve Tolfrey
Unlike Parcel2Go, you website doesnt keep seizing up with long running scripts, so full marks for that ! However, you could try offering the Parcel Force Drop Off service for a couple of pounds less. Im sure that would be popular.
10/03/18 by Tom Lucas
Superb service
10/03/18 by Garry Everitt
Quick collection and fast delivery! Definitely recommend
10/03/18 by Customer
Its really hard tracking parcels since the dashboards dont seem to be up to date
10/03/18 by Shipping for family
Great experience as a first time user of Parcel Monkey. My only moan is I didnt know or receive a message for the arrival time of the courier to collect the parcel.
09/03/18 by Mrs Roisin Salop
All went well and package was delivered quickly
09/03/18 by Customer
Once again I was able to arrange very cost effective pickup and 48 hour delivery on 5 parcels ranging from 4 to 18 Kilos. Parcel Monkey is how I will sent my parcels in future. It is a great easy to use service and I am very pleased.
09/03/18 by J Totten
Great service.
09/03/18 by Mr Charlie ODonoghue
Really quick and easy to use. Only downside is that the delivery always takes longer than its supposed to. Eg. 2-3 working days actually takes at least 4-5 working days.
09/03/18 by customer
Quick easy and saved us ££££s
09/03/18 by Nigel (Sussex)
Absolute rip off merchants!! Go elsewhere. Additional charges made for an item that was re-boxed by Parcelforce presumably due to damage without my knowledge and supposedly additional charges were made to Parcel Monkey which they say they have to pass on . When I challenged this, they could not even provide any evidence that they had been additionally charged by Parcelforce. Book elsewhere and avoid this company as I and all of my business friends will be doing in the future. They will charge you additionally even if your parcel is damaged and re-packaged by the courier. No doubt there will be some mealy mouthed excuse of a reply to this comment from them, but be aware - I have sold things for 14 years with 100% positive feedback with the people I sell to and used couriers without problems but I will not be using this company again. AVOID THEM!!!!
09/03/18 by Customer
Excpecially good service provider
09/03/18 by Customer Peter Sinski
Brilliant service excellent quick delivery
08/03/18 by Customer
Ist experience with Parcel Monkey was not good, due to the shockingly bad company D X Freight, seriously do not use as they are appalling!!!
Parcel monkey offered immediate refund so could not fault them.
So I was happy to try again this time Parcel Monkey really excelled, the parcel was collected on time even though countrywide disruption due to the weather and delivered earlier than expected. So a 1st class service.
08/03/18 by Steve
The tracking was like non existence. Used a 3-5 days delivery service. Seven days after the parcel was collected, the tracking still showing the same messages 9 days ago “Collection is scheduled for Thursday”. Email to Parcelmonkey one whole day without any response. This is the ninth days since it was collected, I still not knowing where the parcel is. Very disappointed.
08/03/18 by Herman Leong
Brilliant service as usual !!
08/03/18 by Dawn
used it for many times, always great.
08/03/18 by Customer JP B-G
Excellent service, went online and ordered pickup for the following day and the driver called at lunchtime the following day to collect the goods I was returning. Very reasonable price for a heavy object.
08/03/18 by Mrs Firm
Fast no fuss service.
08/03/18 by Customer
On time and good condition!
08/03/18 by Sandra Tena Portoles
The initial quote given was misleading as this went up quite a bit, however was still cheaper than I could find elsewhere. Would be good to be able to see the prices for add on options (such as extended the cover value) up front.
08/03/18 by Customer
Great service as usual!
08/03/18 by Customer
Brilliant service. Nice delivery chap. We are very happy and thank you
08/03/18 by John Collis
Easy to use and good value. I didnt feel the need to look anywhere else. Cheaper than Parcelforce own site.
08/03/18 by Richard Goldsmith
Never used again!!the make mistake whith my adress whith out information!I contact the driver and I pick up my parcel for my self!and also my 2 boxes he was destroid!
08/03/18 by Giuseppe Pomo
Our Response: Hello Giuseppe,
Thanks for taking the time to leave a review.
Sorry to hear about this. Can you contact our dedicated support team so we can assist?
Apologies on behalf of the courier.
Kind regards,
Mike
Only used twice. But am very pleased.
08/03/18 by Mike comber
I sent some boxes of clothes through you when I moved from England to Australia last year. Ive just sent them back/ am moving back however have been charged a ridiculous amount in cutoms which I thought was covered in the cost. The TORI form needed to avoid this should be mentioned/ highlighted during the process.
08/03/18 by Jaye
I wish i could give them ZERO stars. Sent a parcel which should have been delivered by now but is apparently being returned to me for no valid reason. Not only is it being returned to me but I am also being made to pay £12 to get it back!! i’ve paid £35+£12 for nothing!! And A £5 ADMIN FEE FOR THE INCONVENIENCE!! NEVER EVER GONG TO MAKE THE MISTAKE OF USING THIS COMPANY AGAIN.
08/03/18 by Hamza Parvwz
So easy to send parcels without the hassle of carrying to a post office. I sent large parcel to my sister so easy to get quotes, chose my preference then easy printed off the label - courier came & collected on time & arrived at delivery address on time just perfect highly recommend
08/03/18 by sue m
Excellent service. Parcel collected Friday in Cambridge UK and was delivered to me in Sydney Australia on the Wednesday! All for a price that was less than half I had been quoted elsewhere. Will definitely be using again.
08/03/18 by Matt
Very efficient, easy to use website.
07/03/18 by Howarth
Please can someone from Parcel monkey contact Me regards the following items that went missing in transit and You refuse to compensate me! Shipment ID:PM5668025 and Shipment ID: PM5665352 You have had over 8 Months to sort this out! Blocking Me on live help and e mail is not going to help You in court! I will give You until close of business Friday then if this is not sorted I will be taking You to the small claims courts! YOU HAVE BEEN WARNED!
07/03/18 by Mark Slade
What rubbish is this?? I know the exact size of the parcel because I send 20-30 of them daily. Your answer is incoherent apart from being incorrect. I sent a parcel that measured 76 mm square and weighed around 70 grams. NO PARCEL OF THESE DIMENSIONS COULD EVER WEIGH OVER 4KG You have made a mistake ADMIT IT and return the money you took without my authority. Dont tell me to open a support ticket - I did that weeks ago and you lot have done nothing. Trust me, this is simple a principal now and if nothing is done I will be going to court over it
07/03/18 by mark jukes
Competitively priced and great service.
07/03/18 by Os
Very bad service, would never use or recommend them. Firstly my parcel was late by few days, secondly, the tracking didnt show any record. The worse thing was that the company charged me £12 extra which they took automatically from my account saying that my baggage weight was extra then it was mentioned whilst booking, which I dont agree to and just say it was extra why did they pick it up on the first place why did they not tell us then that the weight was extra. VERY DISAPPOINTED WITH THE SERVICE.
07/03/18 by Rana Hasan
I wouldnt hesitate to recommend Parcel Monkey. Their service is second to none. Brilliant
07/03/18 by Annie Shakespeare-Bishop
Excellent service
07/03/18 by Patrick O'Neill
I was recommended to use by an existing customer and found it to be excellent.
07/03/18 by Mrs Hilary Gaskin
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