We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,637 reviews.
As a ecommerce company we have used ParcelMonkey a few times to send international orders via Parcelforce. On the last order we sent a package to Ireland. A few days later the customer told us we they hadnt received. We tracked the item and it turned out the order was sent to some unknown person in Slovenia. We spoke to the driver who collected it and he said they must of miss labelled the parcel at the depot as Parcel Monkey doesnt allow you to pre-print native ParcelForce labels. Big Mistake. Turns out the person from Slovenia emailed us to say she has got the item and we could collect. I have passed this to Parcel Monkey and still no response from them. We have lost a £60 product and 2 x delivery costs for Ireland and still no refund or compensation. We will not use this company again. We still need our money back!!!!! Delivery sent in Oct and it is now March!!!
01/03/18 by John from Chiswick
Always good service
01/03/18 by Customer
I have had very poor service from Parcel Monkey. I waited four days for a parcel to be collected with no communication from them as to updates or reasons why the collection had not taken place. The Online chat team were very unhelpful and just ignored my questions as to what had caused the delays. There seemed to be poor communication between them and the courier company they subcontracted to, both blaming the other for the problem. I will definitely NOT be using Parcel Monkey again.
01/03/18 by D. Gordon
Very fast and reallt helpful wirh rearranging my booking
01/03/18 by Customer
The cost you see advertised does not include VAT, which comes up later in the booking process. I would like to see it upfront.
01/03/18 by Customer
Excellent delivered on time, and in great condition.
01/03/18 by Big tits
The lowest price quoted on Parcel Monkey for a parcel of the weight entered turned out to be significantly lower than the price actually available once dimensions and postcode were added. (The quote was for £7.50 + VAT - actual lowest price was c£10+VAT). The subsequent transaction went very well - but I felt mislead by the quotations. 1st time I have used Parcel Monkey - I will think carefully before using again.
01/03/18 by Colin Parker
Good reliable service
01/03/18 by Customer
The courier company did not turn up, there was no call or communication from parcel monkey. I need to get my refund but there seems to be no contact phone number. Shambolic!!
28/02/18 by Pharmacist
Easy to use and get emails to confirm every step! Couldnt be easier
28/02/18 by MY
Very quick!
Perfect!
28/02/18 by Paulo Santos
Fantastic service
28/02/18 by Candy
I am pleased. Weve worked together several times. Everything was fine.
28/02/18 by Customer
Excellent service. Very good value. Will certainly use again and recommend to others.
28/02/18 by Emerson
Very easy to use. Does what it says on the tin
28/02/18 by Customer
Nice early pickup by a friendly gentleman. Seemed to take a while from leaving export and getting to Zurich but could have been due to weekend. Not a fault of parcel monkey. Have used several times and always happy with service.
28/02/18 by Bernice
Second time Ive used this service and its extremely easy and efficient
28/02/18 by Lucy C
Absolutely amazing experience!! So cheap and the boxes arrived in the States 1 week later ! Will definitely be using again and again !
Thank you for making my life easier!
28/02/18 by Customer
Excellent service at a very reasonable rate. I would recommend this company.
28/02/18 by Jean H
Excellent service and great prices.Use several times a year and 100% success so far!!!
28/02/18 by John Hutchings
Delivered when it said it would and the whole process was very straightforward. Excellent.
28/02/18 by Customer
Great! Exactly what I needed at the right price
28/02/18 by Uri
Pickup on time and delivered to Australia ahead of schedule for a very reasonable price!!
28/02/18 by Customer
Quick, good price, reliable.
28/02/18 by Customer
Quick near enough on time would use again
28/02/18 by Customer
Useful service - would be handy if both collection address and delivery address received text messages to advise a window of time
28/02/18 by Mr Mark Gillman
All Ways Very Happy With Parcel Monkey
28/02/18 by Customer Darren
Good service.. competitive prices and friendly couriers.. will continue to use them
28/02/18 by G.H.W
Very impressed, excellent service
28/02/18 by Mr Ian Devey
Don’t use them!!! You never talk to the same person twice when it all goes wrong and the only contact is via email Firstly, I paid for a next day pallet collection, it took nearly two weeks to show up, when it eventually, the courier had removed them off the pallet and had the items sliding around the back of a van. It took me over a month to get a refund for their service Secondly they will not pay for the damage that they clearly caused Stay clear of them! There are plenty of other companies out there
28/02/18 by gareth hayward
Easy to use, lots of options. Have used lots with no problems
28/02/18 by Paul C
Only problem was not being able to check up on when package would be collected or track it which I was told I would be able to do. Otherwise delivery was quick.
28/02/18 by Lainy
seven star service
28/02/18 by Mohit Pharasi
Site is nice and easy to use with great communications on whats happening and was the cheapest option as well
28/02/18 by Geoff Roberts
Super fast reliable service, first clasd
27/02/18 by Customer
Everything easy to understand except the placing of the customs declaration. As a private individual I dont have access to clear document envelopes. Used a plastic bag and sellotape. Parcel was delivered without a problem.
27/02/18 by Jan
First class service, very helpful on query ( thank you May)
Parcel collected early next day.
27/02/18 by william nash
Delivery was earlier than expected, the carrier who picked up the parcel at our very own home was very polite and patient. Outstanding service highly recommended plus very very affortable.
27/02/18 by Daly Cubas
It just worked! Dropped at local collection centre and two days later it had reached its destination in the Netherlands still in good condition.
27/02/18 by John, Wokingham
parcel was picked up & delivered promptly, with no problems.
27/02/18 by David Fairweather
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