We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,056 reviews.
Fast delivery from UK to Greece for bery good price.
20/03/18 by Annetta
Shocked at how quick parcel got from Essex to scotland
20/03/18 by Customer
Not bad,not the best. They keep card details without permission which I found considerable
19/03/18 by Blanca
Great service from uk to republic of Ireland.
19/03/18 by Martina
Brilliant. Inexpensive & quick delivery
19/03/18 by Angela Arch
Fast and easy. Will definitely use again
19/03/18 by Maria Masullo
Great service
19/03/18 by Customer
I would definitely recommend parcel monkey and will be using them again ????
19/03/18 by Jay Law Limited
Had a parcel sent to me from an Italian customer, weighing 6.6kg. (Only one item inside) Once work was completed on the item, it was repackaged in its original packaging. Parcel measured and reweighed, booked with parcel force via parcel monkey. Paid for 7kg for good measure. Once the parcel had arrived at one of parcel forces hubs parcel monkey then decided to take a further £34 from my bank account as the parcel now miraculously weighs 28kg according to parcel force. The irony it was delivered to me via parcel force / gls without issue of weight and parcel size. Complain to parcel force and they don’t want to know. So beware of parcel monkey taking your money for no good reason.
19/03/18 by Customer
Absolutely shameless this company given the shambolic the way they handled my last parcel, failed to deliver it even though an alternate address was provided and a contact phone number, then the had the audacity to charge me £16.00 to have my parcel returned to me, I will never use this so called Company again and will never recommend them to nobody ever. So much for Customer Relations. MY ADVICE "STEER WELL CLEAR".
19/03/18 by Brian Szram
Really easy to use
19/03/18 by JC
Always collect and deliver on time great price and service many thanks
19/03/18 by suzanne whelan
Collection was good and happened on the arranged day. Paid for 24 hour service but delivery took 48 hours. No communication about delivery being late. No refund offered to take the price down from the cost of a 24 hour booking to the cost of a 48 hour booking.
19/03/18 by Customer
Delivery was on time. Parcel contents intact. Very good service, thank you.
19/03/18 by CHRIS ATKINS
Thank you. We have received our parcel.
19/03/18 by Betul
I recently sent a parcel from UK to Malaysia. Booking the delivery was all ok and easy enough to do. After sending it off, a few days later i received a message from parcel monkey to state that the parcel is being held and awaiting for duty tax. I replied and asked for an explanation of what exact taxes needed to be paid and what is the next steps. The reply was that my parcel was being held in Malaysia and i was given a phone number to contact. I am aware of the dial codes for Malaysia and the phone number given to me was not a familiar one, upon googling the number it stated that it was a phone number for somewhere in China. I did not call this number as i knew if my parcel was being held in Malaysia there is no way i would need to call another country for this. I checked the tracking on the DPD website and on there it stated that my parcel was attempted to be delivered but no one was home, so it is at the local depot awaiting further instructions. I called up DPD, who were more than helpful ! I explained the situation and they were able to check where my parcel was. The DPD tracking was correct- It had been attempted to be delivered but no one was home. I then told them to keep the parcel at the local depot and the recipient would go there and pick up the parcel. During this time i received another email from Parcel monkey stating that my parcel was not 6kg like i declared but was 11.50kg and i was asked to pay an extra £32.39. I weighed the parcel before sending it off and knew for a fact it could not have been overweight- especially by that much. I contacted the recipient and asked them to weigh the parcel when they picked it up and it was 6kg - not 11.50kg ! Overall in this experience, i was almost scammed twice- One with fake duty taxes and one with an fake overweight parcel. Before deciding to use Parcel Monkey i read through reviews and it did seem like a safe company to use. It could have just been a one off bad experience for me or this could be a recurring issue. Either way i personally will not be using Parcel Monkey again and my advice to those who do decide to use it is to not pay any extra charges they ask for, investigate if they ask you for extra charges/payments and take a photo of your parcel on a weighing scale before you send it off. Luckily i am very vigilant and will always investigate before paying any fees/charges, but there are people who are very naive and who could have easily be conned out of money.
19/03/18 by Ganesha Naveen
It was good to have different levels of service offered, and alternative prices. I choose a company I have never used before and they were very efficient, turned up when they said they would and tracked all the way
19/03/18 by Charles Baillie
Good service. Happy with the monkeys.
Only downside are you cant pay cash at post office. And if problems arrise you cant phone parcel force direct.
19/03/18 by Sender
Quick and accurate delivery.
19/03/18 by Rod Mayall
Excellent service. Much cheaper than other carriers and arrived on the next day after pick up. Box of books all in perfect condition. No problems at all. Thanks.
19/03/18 by Catherine Cornwall
cheaper quote than Parcel Force,
Although Parcel Force did the collection and delivery.
Job well done Will be using you again.
19/03/18 by CustomerJohn Twidle
cannot fault parcel monkey - great prices, great service.
19/03/18 by B.MILLS
First time using Parcel Monkey. Really easy to use, great service. Will definitely be using again.
19/03/18 by A Hodgkinson
I MUST SAY... THIS WAS THE FIRST TIME I HAVE USED THE CARRIER. ????SERVICE WAS FANTASTIC????.
I PLACED THE ORDER FOR *SAME DAY DELIVERY* AROUND 3:00am IN THE MORNING.
THE CARRIER ARRIVED JUST BEFORE 9:00am AND MY PARCEL WAS DELIVERED LESS THAN AN HOUR LATER.
I EVEN RECEIVED A PHONE CALL AROUND 4:00am TO CONFIRM WHEN THE CARRIER WOULD ARRIVE TO PICK UP THE PARCEL.
A HUGE THANK YOU PARCEL MONKEY.???? ????????????????????✔
19/03/18 by JANEBOND007
Excellent, easy to use service.
19/03/18 by Glen H
PARCEL RETURNED AND DIDNT DELVIERIED!!
19/03/18 by XINAN FENG
Theres been a few issues with collection and a damaged parcel. They are ok, not brilliant or poor, somewhere in the middle.
19/03/18 by Janet Lanceley
Great prices and user friendly. Will use again.
19/03/18 by mohamedsubhi
Very quick, efficient service. Always use ParcelMonkey to send parcels abroad to my children.
19/03/18 by Kevin
Very easy to use and very simple to order. Will always use from now on
19/03/18 by Nick W
Parcel collected on Tuesday, delivered to Singapore on Friday. Excellent service.
19/03/18 by Karen Gregory
One of the package was fragile and all of the mugs I sent were broke.
19/03/18 by Customer
Excellent service. Kept informed all the way about uplift time and delivery. Very efficient service. Highly recommendable.
19/03/18 by Nancy Overend
Fantastic service , keep you informed of your parcel pick up and delivery... all at a great price !
19/03/18 by Louise
Always use parcel monkey . Excellent service , easy to use website speedy delivery . Excellent tracking service , competive pricing
19/03/18 by Elaine
parcel not collected for two days. had to call and needed to be "rebooked"
19/03/18 by Aziz
Great prices, decent service.
19/03/18 by Customer
Was soooo easy to use just measured my parcels appropriate weight and up came the best price for courier, perfect service. Even using the reduced cost of printing my own labels these were sent within 30 mins and same day collection.
19/03/18 by Customer Gail Thomson
Terrible Customer Service. Goods damaged by courier and they would not issue a refund. Their excuse was that the photos from the Company that received the goods werent detailed enough (which they patently were)
19/03/18 by Al
Very good, delivered promptly to Australia and collected quickly
19/03/18 by Sarah
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