We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,638 reviews.
Booked with DHL On the Road. Amazing comms and delivery well on time!
I will use Parcel Monkey again!
20/02/18 by Stefania
The booking and dispatch process was easy and efficient. Tracking was easy, except that the report on what has happened is not accurate ("there is a problem with the address" when it was an address used for 5 years - and by Parcel Monkey/DPD previously). However, the cost makes it good value for money.
20/02/18 by Me
good service
20/02/18 by Customer
Parcel was not collected on the day stated . Also through live chat there was no record of the date rescheduled. Have not received parcels yet I am expecting a minimum of 10 days to Greece. Previously I received perfect service with U.P.S in 2014 but another company collected this year 2018
20/02/18 by Susan Salonikiou
great price... fast service to France
20/02/18 by Customer
Great service as always. Collected and deliverd on time.
20/02/18 by rahamx
Straightforward process, cheaper than going direct. Hassle free, recommended.
20/02/18 by Customer
Very easy to book your collection and delivery. Ive used parcel monkey twice to date, both times the collection and delivery were collected and received on time. Highly recommended +++++
20/02/18 by Carl France
Based on my experience with only two parcels so far, very fast and good communication.
20/02/18 by ian Smith
Great price for same service supplied by other third party courier firms and easy to book and track. Only downfall is customer services, thankfully have only had to use twice in the last six months but both times useless. Only because no telephone number to speak and they only use email to contact couriers so very time consuming.
19/02/18 by Adam Leonard
Very simple to do with no issues, delivered on time and considerably cheaper than other alternative delivery options.
19/02/18 by Customer
Hermes screwed me over, Parcel .inlet picked up the pieces and got the parcels delivered on time and with no hassle.
19/02/18 by Chris Lavender
Excellent service, smooth experience, great communication and a fare price. Will absolutely use again in the near future.
19/02/18 by Customer
Not my first time sending with the company always the best thank you all .
Good joop
19/02/18 by Customer
I had a great experience with Parcel Monkey. Id honestly give it a 4.5 stars if I could, its not yet absolutely perfect but it came damn close.
Let me explain you why.
When I ordered, everything went fine but, due to my own mistake, I mistype my email address and forgot the L of gmail ! Obviously, I never got any email. Parcelmonkey created my account and all went perfect. I wished I printed the label at this point, but I didnt.
The day after obviously when I tried to login, I couldnt, as I didnt know I forgot the famous L. I had to contact the support team, which was the tricky part which cost 1 star ...
Indeed, the support system of parcelmonkey is pretty well done, and to be fair I have mostly excellent experience with it. Yes, its via online chat and not phone but if you can accept that, they are doing an excellent job. The only little issue ? you need to be logged in to use it, which in my case of course was tricky ;).
Eventually, I worked around the problem, logging with another account, explaining my situation, and a great support team did fix my problem quickly enough for me to print my label and have my parcel collected in time. Hence a very happy customer, but Id really advise Parcel Monkey to put a system allowing a customer to contact them for account problems without being logged in, that would certainly help plenty of users !
19/02/18 by Raphael HENRY
Very reliable and quick, the cheapest around. I have send a few parcels and they get to destination the day they told you. I will continue to use it definitely
19/02/18 by Customer
Happy with service but would have given 5 stars if we had received confirmation of delivery. Parcel did arrive in reasonable time, but difficult to review if we arent told that. Please advise that delivery has been made and we would give better feedback.
19/02/18 by Carol Stevens
They were great Thank you
19/02/18 by Customercecilia Ryan
Yet again first class service
19/02/18 by CHRISTOPHER VINE
Easy to book, no labels to print out, delivered parcel in 3 days to Italy , perfect .
19/02/18 by Customer
Service brilliant, sent few parcels to Australia, saved a small fortune, will be using these everytime I sebd parcels out,
19/02/18 by Diane
cannot fault them excellent service from booking to collection
19/02/18 by Janice Ann Peacock
Very quick and efficient service with text/email updates. I would use Parcel Monkey again.
19/02/18 by Rob
really good quick service to America tanks
19/02/18 by Bathrooms at Source
Very quick delivery A*
19/02/18 by Janarthanan Kanagaratnam
Untrustworthy and underhand Having sent all of our business parcels previously with parcel monkey we will no longer be doing so. When attempting to ship to the US, the guidelines were read for shipping and adhered to with the package containing all necessary documents and correct style of packaging. However days later when the parcel is in process (not even left the UK yet) we have an email to say the parcel is prohibited as contains alcohol. No-where on the guidance was this mentioned, as a result the shipment is supposedly being returned. However having had other shipments being returned to us, and to this day not receiving a shipment back from parcel monkey we have to ask: 1) Where do the returned shipments end up, as we certainly do not receive these goods back, there are at least 3 parcels we have sent with parcel monkey still unaccounted for with a value in excess of £500. 2) Parcel monkey do not offer refunds when it has been an error on their part for not supplying the correct information, they are most untrustworthy, with no apologies and they do not honour cover for lost parcels. Avoid at all costs, as in our case parcel monkey have cost us alot of money in the short year we have used them. They also have no complaints procedure that they can advise you of.
19/02/18 by Luke Hutchinson
Our Response: Hello Luke,
Sorry to hear you parcels were returned.
As they contained alcohol, the courier will return these as they will not carry such an item. We ask the customer to refer to the prohibited items list before sending to avoid this issue, please see list below:
https://www.parcelmonkey.co.uk/prohibitedItems.php
Please open a support ticket with the subject FAO Manager so we can look into this further.
Kind regards,
Mike
No problems. Have been using them for a while now to send export orders to Europe.
19/02/18 by A Leigh
I have used this company a couple of times to send parcels to Greek Island. Superb service, and delivered in a reasonable time.
19/02/18 by JDF
reliable. good price.
19/02/18 by MitunPatel
Excellent, so quick & easy. Collection from home saved me a trip too.
19/02/18 by Lynn Customer
WHEN BOOKING DELIVERY WAS 3 TO 5 DAYS ACTUALLY THIS WAS DELIVERED IN 7 DAYS VERY UNRELIABLE WILL NEVER USE AGAIN I WILL STICK TO another courier EXPRESS.
19/02/18 by Customer
So disappointed with this service my parcel was supposed to be delivered in December, we are now in February and no sign of the parcel. I was told they would do a 5 working day search its now been 11 working days and no update. The customer service is so poor after writing a review I was told to contact them and state FAO manger like they tell everyone and all I was told is that they would send my details to the relevant department which has already been done and still no update from them.
19/02/18 by Loren Yusuf
Easy to use service with excellent delivery time.
19/02/18 by BarryD
Happy with services, will use it again for sure
19/02/18 by Customer
Won’t use anyone else so easy to use and price is good
19/02/18 by Happy customer
Excellent experience end to end at great price.
19/02/18 by David Pusinelli
Parcel Force Missed Collection Three Times..
19/02/18 by Customer
Professional with excellent service and time frame expectations.
19/02/18 by Joanne D
Quick no hassle tomthe point pick up and delivery.
Well advised
19/02/18 by Willem van Hoorn
Excellent service!
19/02/18 by BRENDAN MCCORMICK
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