We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,918 reviews.
Very good service and great prices
12/04/18 by ron greet
Nobody picked up the parcel no information provided nothing
12/04/18 by Mateusz
Defínetely use this company again prompt pick up
12/04/18 by BEVERLEY MORGAN
It was easy to arrange the delivery, but sadly disappointment with DPD. I thought delivery would be 1-2 days delivery, but because the parcel was sent on Thursday they did not deliver until the following Monday, even though it reached the final distribution centre on Friday morning and could have been delivered to the final address. Did not expect the delivery to take 5 days. Disappointed.
11/04/18 by Customer
Brilliant. Easy to negotiate website. Great service. Would definitely use again and recommend to others.
11/04/18 by Cathy Starkey
Love this courier. Easy and safe
11/04/18 by Customer - parcel monkey first timer
Great Service
11/04/18 by Gary crossland
Really good and easy
11/04/18 by maja howgate
sent big B&W speakers to Slovakia, arrived safe and sound, in 3 days. Well done boys.....sent by DPD.
11/04/18 by Customer
Easy site to use and very competitive prices
11/04/18 by Les M
Easy process and quick delivery to Ireland a promised. Superb.
11/04/18 by tim Holland
Excellent service easy to set up and place order
11/04/18 by M Goodyear
Great service, competitive prices and great tracking tool.
11/04/18 by Customer
Used many times never any issues and better price than going direct to selected carrier majority of times
11/04/18 by Jim O'Reilly
cannot fault the service,collected on time given and delivered on time what more could you ask for.
11/04/18 by Customer
Excellent service!
11/04/18 by Claire
Fast delivery, package arrived in good condition with constant updates.
11/04/18 by Ben H
A bit expensive, but all else good.
11/04/18 by Julia
Thank you for great customer service and fast delivery
11/04/18 by Customer
Fantastic service
11/04/18 by Customer
Very bad service
10/04/18 by Customer
Item got delivered in good condition and in good time
10/04/18 by Customer
Brilliant service, saved money on finding an alternative courier than i would normally use. Parcel arrived safe and sound.
10/04/18 by Georgina Bancroft
I wish I have used you earlier....
10/04/18 by Mateusz Fogel
Excellent. Very dependable.
10/04/18 by C. Lane
Cheap. Reliable. Easy to book. No surprises.
10/04/18 by Bernie
Great service!
My parcel arrived safely in France in a few days.
Will use this service again.
10/04/18 by Customer
Excellent !! Fast service .Thank you !!
10/04/18 by Customer
Not sure whether it is DPD or Parcel Monkey, but Ive sent two parcels to Austria now and both times I was quoted a three day delivery window. First time it took a week, second time 8 days. That really wasnt what i was paying for and a delivery timescale that cannot be even vaguely adhered too should not be advertised. Wont be using Parcel Monkey or DPD again for any delivery that matters.
10/04/18 by Customer
Used on a handful of occasions without any problems. Good prices & parcels have always arrived when quoted.
10/04/18 by Customer
I paid for 4 boxes to be shipped, Parcelmonkey messed it up, insisted I had only paid for one (despite the price even obviously reflecting more than 1 parcel), then added additional fees doubling the price (after shipment). They took the money from my account without opportunity for discussion. No support, no complaints hotline, no option. Probably a good service if nothing goes wrong, but not worth the risk. Avoid.
10/04/18 by Customer
Have used this company before and will definitely use again. Website good to use and kept you up todate from pickup to delivery.
10/04/18 by Carolyn Hogarth
Very quick delivery
10/04/18 by Customer
One of the few services who could handle long (5m) parcels without being charged a fortune by haulage companies. Their chosen courier (Tuffnells) was a day later collecting than promised but not the fault of Parcel Monkey.
Easy to book and smooth process. Would recommend.
10/04/18 by Steve C
Couldnt have been worse. My parcel simply didnt arrive, they kept blaming it on different couriers until after a few weeks they told me my parcel is lost. For the moment I have not been compensated for the parcel or the delivery costs
10/04/18 by philip fordsham
Top-class service. Faultless.
10/04/18 by Landstrider
very quick efficient service.
10/04/18 by amanda Moylan
Good fast service
10/04/18 by Customer
No tracking. No reply from customer support. First tried parcel money. Ordered heavy package shipment with tracking for £120. Package collected 4 days ago. Till today there is no tracking info, I have no idea where is my package. I paid for tracking I should get tracking. If service Im getting is without tracking then price should be of shipment without tracking.
10/04/18 by Balpreet Patil
Easy to book and super fast delivery. For such a low price!
10/04/18 by Safa
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