We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,637 reviews.
Very efficient service
25/02/18 by Customer
Swift, efficient and effective service.
25/02/18 by Paul
Latest pick-up not collected as I did not recdeive notification of the couriers approximate time of arrival on the intended day of collection (PARCEL MONKEY REFERENCE: PM_5012248_6141172) I telephoned the courier (Parcel Force) within 20 minutes of their apparent visit to my home and I was told I would need to pay again if I wanted the parcel collected. This is unacceptable. I just wasted £35.99, not to mention the cost of the item that would have been refunded if the item were collected. I will not be using PARCEL MONKEY or any of your associated couriers ever again.
25/02/18 by Customer
Price for a basic parcel was pretty much the same as other sites but I wanted extra insurance due to the higher value of the goods which were being sent. The extra insurance was so much cheaper on here which helped to keep my costs down
25/02/18 by Chris B
The service worked just as I hoped it would.
24/02/18 by Nina
Brilliant thanks
24/02/18 by Ibarthorpe
Very disappointed paid for next day delivery she received it 4 days later very unhappy
24/02/18 by Sarah
Very easy to use , all postage labels were easy to print out , and postage very reasonable compared to Royal Mail , My package was picked up on the day arranged , and receipt given
2nd time of using , will use again
24/02/18 by Stephen
Allowed me to cancel pick up on the day and reschedule at last minute.
24/02/18 by Mairead Kelly
I have used parcel monkey several times. Their rates are very keen and I have always found them reliable. Its easy to track you parcel and if there is a problem staff are easy to reach.
24/02/18 by R Ryan
Very happy with the delivery, the time in transit and the price.
Would definitely use again and recommend!
24/02/18 by Andrea Lopes
Brilliant service no problems at all. We always use Parcel Monkey for sending Christmas and birthday presents to our widespread family and never had any trouble. We wil continue to use such an excellent service.
24/02/18 by R I Beckett
Best service at reasonable price no hassle.
24/02/18 by vijay bacheta
Very happy with the service I received. Parcel was collected on the day agreed. Was received at its destination on time & signed for. Cost very reasonable.
Thank you
24/02/18 by Jacqueline Scraggs
They recently brought a stroller from UK to Ireland for me. Great service. Good value.
24/02/18 by Customer
Quick easy service as per usual and cheaper than the competition
24/02/18 by Natalie
Packages collected same day as booking and delivered to small Greek island within 5 days! Boxes a little battered but that says more about the quality of the boxes. Excellent!!
24/02/18 by Dave
3rd great experience using Parcel Monkey to ship boxes from the UK to Denmark. The whole customer experience is seamless from booking, collection, tracking and delivery. We will definitely be using again and recommending to our friends. A great service for Expats abroad!
24/02/18 by Nick Coton
Excellent Service
24/02/18 by lucy
Excellent service!
Very happy would recommend to anyone
24/02/18 by Gerry Keigher
We are a business and we are sending lots of parcels abroad and it does not always work out and customers get angry with delays but Parcel monkeys was spot on. It delivered within 5 working days sending the parcel to Sweden. With tracking the customer and I did know every step where the parcel was. I will happily use them again.
Ursula
24/02/18 by Customer
Did exactly what they said they would.
23/02/18 by Customer
Service exactly as promised
23/02/18 by bg
Easy to use site, parcel was picked up & delivered as arranged , Recommended :)
23/02/18 by Paul
I had a bad experience with this company, I sent a parcel with them and they said it was delivered in 3,5 working days but the parcel was delivered in 3 weeks, after they sent me a message saying they charged me for extra postage because my parcel was heavier than expected, but they are lying they just want to charge you extra, they are stealing people for nothing, scam fraud....... Dont trust them
23/02/18 by massoud rostami
Very easy to use. Parcel collected when it was supposed to be and at a good price
23/02/18 by Stephen G
fourth time using Parcel Monkey to send to the USA, again arrived safe and sound, a little delayed due to the weather, but all ok. definitely will be using again.
23/02/18 by Customer
Best if we were informed by courier to actually put a detailed description of items packed as my parcels are now stuck in customs in SA due to no documentation attached but pick up service is brilliant
23/02/18 by Ms. Charmaine Starkey
Fast delivery and reasonable rates.
23/02/18 by Trevor Huntman
This was a great way to send a birthday present to sweden----usually expensive!
The site was easy to navigate and to track progress of the parcel.
I would say this is an excellent service.
23/02/18 by Joyce
2 of 4 parcel arrived wet and destroyed.
23/02/18 by Customer
Parcel force were dreadful!!! 3 days after the booked date they finaly collected ,,, ! Reading depot has no contact number so the other depots had to email them... I leave it at that,,, NOT IMPRESSED
23/02/18 by Customer
I wanted to send a parcel to Switzerland. Then I had the horrible idea that I regret so much to use ParcelMonkey. I paid and my parcel was picked up by a company called DPD. The day after my parcel was picked up, DPD called and informed me that, before sending my parcel to Switzerland, they needed to receive some documents for the customs and I should contact ParcelMonkey for that. Then I contacted ParcelMonkey. Theyve sent some automatic replies (Yes, they only send automatic replies, like copy and paste) with a form for me to fill. I filled the form and sent it back to ParcelMonkey, and ParcelMonkey informed me that they would forward the documentation to DPD. After that, I havent received any information anymore from ParcelMonkey. They just kept stalling me writing the same messages: "We will contact you soon". For two weeks they have been doing that. Then, my parcel was returned to me. I contacted DPD to find out the reason why it could not be delivered to Switzerland, and they informed me that ParcelMonkey has NOT provided ANY documentation. For three weeks, I was waiting for ParcelMonkey to do something and they didnt. They just lied over and over again. At the end, I lost my money and they dont reply to me anymore when I was for a REFUND. They are simply ignoring my messages. DONT TRUST THIS COMPANY.
23/02/18 by Clayton Leite
2 day delivery it is not. Today is day 7, one of my two parcels was delivered yesterday and the other is hopefully being delivered today. I used DPD Classic 2 day delivery, and dropped my parcels to a local DPD collection point. The online tracking also didnt work.
23/02/18 by Customer
Parcel lost in transit and even though I purchased insurance at significant extra cost because I didnt have receipts for the goods lost and was therefore unable to provide them within a very short time my claim was refused and even though I tried to explain my impossible situation it fell on deaf ears. So disappointing.
23/02/18 by James
Fast service, and easy to use.
23/02/18 by Shaun
Very glad with the service. It was cheaper than in another company that failed in their service and I was glad to find you than!
23/02/18 by Eva
This is the first time Ive used Parcel Monkey after receiving a recommendation. The site is really easy to use and the service is great! I would recommend them!
23/02/18 by Helena A
A joke of a company - no care for their customers: I have had several issues with parcel monkey in the past few weeks, at first the company lost my parcel, then retrieved it but were unable to deliver it on time (9 Days late!). Following this Mike a manager at Parcel monkey refused to return my deposit. I have attached the communications between myself and the manager Mike at Parcel Monkey to give the public an example of what to expect from even the senor staff at Parcel Monkey. mike from Parcel MonkeyTuesday 13th February 2018 @ 15:09 Hello, Thanks for contacting us. I have checked and can confirm this was not 5 days late. Due to this, we are unable to provide you with a refund. Sorry that we could not provide you with a more favourable response. Kind Regards, Mike YouTuesday 13th February 2018 @ 15:27 Dear Mike, Unsuprisingly, this is a misinformed response from Parcel Monkey. Let me clarify the facts for you: - on the 2nd of February the package was dropped off at a local DPD shop in Leeds, of which I have emails from Parcel Monkey for the payment of next day delivery. - On the 4th of February the package was picked up from Leeds - already a day late to the recipient. - On the 9th of February the package was delivered: ie: 5 days late from pick up and a total of 6 days later than next day delivery. I am happy to provide you with DPD tracking information as well as the email from parcel monkey on the 4th of February Order #4978945. I await your reply mike from Parcel MonkeyWednesday 14th February 2018 @ 12:52 Hello, Thanks for the explanation. I will refer you to the finance department for a full refund. Please allow up to 3-5 days for the refund to be issued. Kind Regards, Mike YouFriday 23rd February 2018 @ 11:43 Mike, I am still awaiting my refund. it has now been 9 days. Awaiting your response
23/02/18 by nate lee
One star given because unable to give minus stars. I did everthing asked of me including asking the person who picked up my parcel if he agreed with my measurements etc. I have now received the following. Dear Sir/Madam, Following information provided by our courier partner Parcelforce we have made an additional charge of £52.60 inc vat to the credit/debit card you most recently used for purchasing shipping from Parcel Monkey. The information provided when the order was created declared a nominal weight of 6.00kg made up of 1 box: 2.40x10x15cm @ 6kg When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier they have informed us that the correct billing weight or size exceeds their limitations for this service. As we are charged by our courier partners for your item exceeding this pre determined figure we have no alternative but to take this additional payment which was specified and agreed to at the time of booking. Additional charges are made clear to all customers at the time of booking. Kind Regards, The Parcel Monkey Team
23/02/18 by Customer
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