We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,053 reviews.
Arranged for a 1-2 day delivery on Thursday before Easter and expected it to be delivered by Wednesday. Left specific instructions that if no one in to leave in safe place. Midday received email saying no one in and they would try and deliver next day. When I contacted parcel monkey they asked alot of irrelevant questions which ended with me running out of patients. The contents whuch were required for a job have now lost me the job. Thanks
05/04/18 by Darren
I am having a very poor experience with Parcel Monkey. A parcel has failed to arrive, and the only way I can contact them is by a support ticket, they do not publish a phone number so you cant speak to anyone. I have asked 7 times for an update, the only response is that they are checking with the courier. The parcel was sent to South Africa, using DPD, a month ago on 4-6 day delivery, and it has not yet arrived.It appears to be held in customs according to the tracking information, but I cannot get any information about why, or how to get it released.
05/04/18 by 4QD Ltd
A very efficient and professional service. No complaints at all.
05/04/18 by Jill
Good experience
05/04/18 by Customer
Worst courier experience in all my years of sending packages. I used Parcel Monkey to place an order using DPDs service, for a package to be sent to Australia. Now this package weighed in at 2kg. (It was a NECA 18" Figurine) I ensured it was in a snug fit box, as I know they go by volumetric weight. Some days later, I received an email saying they require an additional £21.89 as the volumetric weight is 8kg. 8 KILOS. What on Earth. I immediately contacted them and asked for evidence of this before I allow them permission to take the funds, which Id be fine with paying if they could prove their claim. (As I knew for sure it was nowhere near 8kg - Complete baloni) I had been contacting them on social media and on their website message/chat about this over the course of 5 WEEKS and they couldnt provide a single piece of evidence to support their farfetched 8kg claim. Yet they still took that additional £21.89 out of my bank account without my permission. They may very well reply with "Were very sorry about this experience, please message us and well look into this" Or something along those lines, but I have been doing that for so long. The apologies never feel sincere and you get the feeling they do not really care as they take zero action to help their customers. And this may also become lost amongst the fake 5 star reviews, but please do have a read through and approach with caution. Theyll also remove your comments on their social media accounts if you leave any negativity there. Ill also be reporting this to BBC Watchdog. For potential customers thinking about using Parcel Monkey, please look elsewhere if youre looking to send your packages overseas.
05/04/18 by Rob P
Rubbish parcel still not picked up
05/04/18 by Elsa Kay
Perfect, as every time!!!
05/04/18 by Zuzana P
All went very smoothly - easy to arrange, kept well informed, and collection was absolutely to time.
Goods arrived early (Australia) over the easter period
04/04/18 by Richard Jones
I would like to share with everybody my bad experience and also see if I can get a answer and not an automatic reply. As I was going to move, I sent 6 parcels trough ParcelMonkey, meaning, that inside of this parcels were everything ( all clothes, shoes, personal objects and others). On the 21th of February DPD came to my house to pick up all the 6 parcels to be delivery all to the same address. The problem happened when they arrived in the destination, or should I say " supposed to arrive?" On the 24th of February, I received the parcels but just 5 parcels meaning that 1 IS MISSING. When I track the parcel it says " Your parcel has left the United Kingdom and is on its way to France" - and I did not had any other update of it. And when I compare with the other parcels they were all in the same time and place, however, this one stayed somewhere behind.... The strange thing is HOW all parcels had the same destination and just one got lost? I tried to contact ParcelMonkey by the messages in the website, however, looks like useless since the answers are basically all the same and do not help me or give any information. Just want to solve this case as soon as possible because 1 month already passed full of headaches, calls and messages to try to find out what happen but as nothing worked I had to come in public and share my experience for future users ( or not, if they do not wish to lost a parcel). Looking forward to hear back.
04/04/18 by Stephanie Koutny
............. ....
04/04/18 by Customer
Great service, very easy to use and very reasonable price! I would definitely recommend parcel monkey.
04/04/18 by Customer
Fantastic service brilliant way to send parcels cheaply and efficiently
04/04/18 by Paul
Parcel was never delivered and I cannot get in touch to resolve this.
04/04/18 by Hugo
Easy to use, Id use them again.
04/04/18 by Customer
Great service would defiantly use Parcel Monkey again.
04/04/18 by Customer
First time I have used Parcel Monkey . It has saved me pounds on same service but buying direct !!
04/04/18 by CustomerRay
No problem all easy peasy
04/04/18 by Customer
Sent a package, was meant to be delivered on the 19th of march. Still hasnt been delivered 3 weeks later and I keep contacting them to ask about the package and the response to paraphrase, "we are in contact with the courier" when it obviously doesnt take 3 weeks to contact their own couriers. And asked for a refund numerous times and no acknowledgement of my refund request. Avoid at all costs. Just a means to claim money off individuals sending packages to far locations.
04/04/18 by Tunji
We always use Parcelmonkey. We have only had a couple of problems but they are always resolved.
04/04/18 by Martin Millan
easy to use and at great rates as well
04/04/18 by Pete
easy to use, collected on time - delivered on time....
04/04/18 by Mark Smith-Hughes
Fast and quick
04/04/18 by customer
We have used this service a few times and they have not let us down.
Pleasant and helpful agents with prompt and reliable service at low rates.Exactly what we need. Thank you.
04/04/18 by Scott- Norfolk
Easy and convenient to use, sensible prices and reasonable transit time
04/04/18 by Labelcraft
Picked up from our Daughters house in the UK on Thursday and delivered to us in South West France on the Tuesday, pretty fast under normal circumstances but spectacular with Good Friday & Easter Monday sandwiched between those two days.
Brilliant Service & Fantastic Value for Money
04/04/18 by Lynne Bromley
I found it so easy to follow the instructions to print & the service was excellent.
04/04/18 by Mrs Audrey Bishop
Super conveniente prezzi molto vantaggiosi
04/04/18 by Alex
Excellent service for a large overseas parcel . Collected within one hour allocated slot and delivered to Australia within 7 days. Very reasonable rates.
04/04/18 by Ellen
fantastic, collected and delivered in time slots no problems Thankyou
04/04/18 by Mandie
I paid for next day delivery and was given a 1.45-2.45 collection window the driver did not turn up to collect the parcel, I asked for confirmation, via web chat, that the parcel would be collected and was told to wait till 6pm and if the driver did not collect then to contact them back and they would contact the driver, the customer services closed at 6pm !!!!!!!! TERRIBLE CUSTOMER SERVICE, TERRIBLE SERVICE, TERRIBLE COMPANY, This is the 2nd occasion they have failed to turn up, If you want a reliable parcel service do not use this company.
04/04/18 by Dave G
It was a very easy and pleasant experience using parcel monkey! Great service and easy to track my parcels.
04/04/18 by Lima
I have given 5 stars as the uk end service was excellent,its the greek postal service that needs a kick up the ---,parcel was left at kissamos post office for 2 days and i had to drive there and collect it myself.
04/04/18 by CHRIS WARD
Great service 100% recommend
04/04/18 by Customer
It worked excellent, thank you.
03/04/18 by Gergely
Excellent service.
03/04/18 by Customer
Late collections time after time .refuse to reinburse courrier costs.i book parcels for collection on a specifc date courier dose not turn up .this costs me money as i have deadlines to meet and have to compensate my customer so why should parcel monkey not do the same to me as there poor service has damaged my reputation .damaged goods on delivery also no compensation given on that ocasion.i booked 2 seperate deliveries for collection on the same day.i clearly labeled my parcels yet the collection driver stuck there labels they bring on the wrong parcels this has happend twice again damaging my reputation as i have to compensate my customers again for missing deadlines due to this.when you complain and ask for a refund for missed collection dates they just blame the courrier driver and ignore your request for a refund.a very un profesional organisation.
03/04/18 by Customer
EXCELLENT AS ALWAYS
03/04/18 by Customer
I tried to track the collection, but it was not possible. I tried to track the movements of the parcel, but it was not possible Im trying to track the arrival of the parcel, but it does not work. Ill never use this service again
03/04/18 by Ludovico Ausiello
Still have not received my item from a week ago yet booked the item on a 48 hour courier.... totally frustrated.... never use again
03/04/18 by Mrs Sparrow
Very professional
03/04/18 by Customer
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