We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,053 reviews.
Cheap. Reliable. Easy to book. No surprises.
10/04/18 by Bernie
Great service!
My parcel arrived safely in France in a few days.
Will use this service again.
10/04/18 by Customer
Excellent !! Fast service .Thank you !!
10/04/18 by Customer
Not sure whether it is DPD or Parcel Monkey, but Ive sent two parcels to Austria now and both times I was quoted a three day delivery window. First time it took a week, second time 8 days. That really wasnt what i was paying for and a delivery timescale that cannot be even vaguely adhered too should not be advertised. Wont be using Parcel Monkey or DPD again for any delivery that matters.
10/04/18 by Customer
Used on a handful of occasions without any problems. Good prices & parcels have always arrived when quoted.
10/04/18 by Customer
I paid for 4 boxes to be shipped, Parcelmonkey messed it up, insisted I had only paid for one (despite the price even obviously reflecting more than 1 parcel), then added additional fees doubling the price (after shipment). They took the money from my account without opportunity for discussion. No support, no complaints hotline, no option. Probably a good service if nothing goes wrong, but not worth the risk. Avoid.
10/04/18 by Customer
Have used this company before and will definitely use again. Website good to use and kept you up todate from pickup to delivery.
10/04/18 by Carolyn Hogarth
Very quick delivery
10/04/18 by Customer
One of the few services who could handle long (5m) parcels without being charged a fortune by haulage companies. Their chosen courier (Tuffnells) was a day later collecting than promised but not the fault of Parcel Monkey.
Easy to book and smooth process. Would recommend.
10/04/18 by Steve C
Couldnt have been worse. My parcel simply didnt arrive, they kept blaming it on different couriers until after a few weeks they told me my parcel is lost. For the moment I have not been compensated for the parcel or the delivery costs
10/04/18 by philip fordsham
Top-class service. Faultless.
10/04/18 by Landstrider
very quick efficient service.
10/04/18 by amanda Moylan
Good fast service
10/04/18 by Customer
No tracking. No reply from customer support. First tried parcel money. Ordered heavy package shipment with tracking for £120. Package collected 4 days ago. Till today there is no tracking info, I have no idea where is my package. I paid for tracking I should get tracking. If service Im getting is without tracking then price should be of shipment without tracking.
10/04/18 by Balpreet Patil
Easy to book and super fast delivery. For such a low price!
10/04/18 by Safa
Excellent service. I would use it again.
10/04/18 by Ann
a joke of a company damaged my goods and said there was not enough materials to protect the goods funny how i recieved them in the same box from another courier with NO DAMAGE absolute disgusted with them stay well clear of them if you want your goods to arrive safely and on time
10/04/18 by Jim Mccormack
What a cowboy company if you want your parcel to arrive damaged and still to be charged postage this is the one for you
10/04/18 by Richard hosking
Prompt delivery and great communication regarding whereabouts of deliveries.
10/04/18 by Chris Brown
The parcel was never picked up from the post office I left it to. I contacted parcel monkey twice with no reply at all, could’t find a contact number to phone. Eventully I was able to contact the parcel force themselves to resolve the issue after much persuasion as they kept referring me back to parcel monkey. I had a customer pay extra for a qick delivery which I had to refund as it took 2 weeks to get the parcel delivered to them.
10/04/18 by Nichola
Delivery was done in time. My parcel arrived in perfect condition. No roblem at all. I always knew where is my parcel.
10/04/18 by Kata
I have used Parcelmonkey regularly, usually to sent items overseas and generally if I use the more expensive Parcelforce service I usually have no problem. However every time I try to send a parcel to Asia with DPD there is a problem and the parcel usually ends up coming back to me 2 weeks later after it has travelled all over the country because DPD have decided that it contains a restricted item. However this does not happen if I send with DPD to USA or Canada. In the past these restricted items have included books, shopping bags and most recently because they have decided they cannot transport a parcel which contains two bags of sweets. The sweets were declared in the contents on the order and customs documents and Parcel Monkey were more than happy to take my payment and book the order. I sent two parcels to friends in Taiwan last week which contained sweets amongst other things, I have sent similar items numerous times before with Parcelforce with no issue. Initially the tracking said the parcels had left Heathrow and were on the way to Taiwan but on checking again today it looks like that is not the case and the parcels seem to have been transported around various DPD hubs in England but I have not received any communication to say there is an issue. I have contacted Parcel Monkey Customer Service today to find out what is going on and at first they said the parcels were on the way to Taiwan and then changed there mind and said that they were on their way back to me because they contain restricted items - sweets! Now I have no idea when I will get the parcels back and will face a battle to get a refund just so I can send the same parcels with the same content using their more expensive Parcelforce service but by then my parcels will be two weeks late and I will not be entitled to any compensation for this delay. To their credit when this has happened before Parcel Monkey have always given me a full refund but this does not fully resolve the problem, if anything it is the lack of interest in sorting the issue out, ie helping me get my parcels to where they need to be, that is more frustrating. It seems to me from the issues I am having now and have had previously that DPD are reluctant to transport anything to Asia but if that is the case why do Parcelmonkey still keep offering this company as an option for overseas shipping? I note that when negative feedback is left on this website the standard response is that they are just a price comparison site; there certainly seems to be no interest in resolving issues that occur that’s for sure!
10/04/18 by Carol Drake
Does what it says on the tin - finds the best deals for sending parcels.
10/04/18 by Customer
Will defiantly use again very easy to book online and very reliable
09/04/18 by Tim mullock
Booked UKPOST via Parcel Monkey, they failed to pick up on the assigned day then turned up every day after for 3 days.... Prob not Parcel Monkeys fault but still a poor experience.
09/04/18 by Tim Betts - Ashby
As I am failing to get past your contact us page, I thought if I give you 1 star you might contact me!
09/04/18 by Customer
First rate - thanks!
09/04/18 by Customer
Generally reliable - with 1 problem a few months ago. Website is good and easy to use. Main downside is that if there is a problem you cant speak to anyone.
09/04/18 by Jane Booth
Really disappointed parcel did not get picked up on the day it should have and not so much as an apology from parcel monkey
09/04/18 by Carl Bridson
Will definitely use again. Easy to book, very good value. Collected on time, delivered on time, service can’t really be improved.
09/04/18 by Barry
Easy process, clear pricing. Parcel collected as arranged, and delivered likewise.
Very pleased, and would certainly use again / recommend to others
09/04/18 by Garry Hobbs
It took 2 days for the parcel to be delivered from London to south of Hungary. Excellent service ????
09/04/18 by Ildiko Cooper
Excellent service
09/04/18 by Customer
Sent a parcel to my daughter in New Zealand and it arrived after a couple of days no problem. Will defiantly use this service again
09/04/18 by Kristina berg
this is my PM number - PM6138451 I did everything mediation, FAO manager,formal complain, nothing worked- you want to give me 20 pounds for a full luggage which only its price is 100 pounds. PLease people DO NOT USE THIS COMPANY i really want to help innocent people to not have their thing stolen!!! and no compensation given. PArcel MOnkey should be closed by lack of care
09/04/18 by Stephanie Koutny
Great, easy to use and parcel was delivered and collected as arranged
09/04/18 by Jennie
all good, recommend
09/04/18 by thejimmy
Put request in for parcels to be delivered; the tracker site advises that the parcels were not ready for collection but at no point did the courier make contact or try to pick up the parcels. Nonetheless, the full balance has been taken from my account. I have had no contact from ParcelMonkey since and am very suspicious that fraud has occurred. ParcelMonkey are proving extremely difficult to contact via phone or email.
09/04/18 by Sophie
DO NOT USE. Parcel was dispatched on the 1st of Feb to Italy, was contacted by customer to ask where the product was after about 15 days, Contacted parcel monkey 6 times to be told they would contact the courier, heard nothing for months and on the 9th April told me I would not be entitled to claim as it need to be reported in 10 days of due date. Still dont know where my product is and over £100 out of pocket, with a negative feedback from customer. Moved to another courier service.
09/04/18 by Sean Trigell
Nowhere near as good as ordering directly with parcelforce.
08/04/18 by mouseym
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