We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,790 reviews.
All worked well, no problems
06/08/18 by Alan
Always use Parcel Monkey to post large packages in the UK and all parcels aboard, savings over going direct to couriers are great and you always get a tracked service.
06/08/18 by Customer
Parcel collected within an hour of requesting. Delivered next day as asked. No more to say!
06/08/18 by Chris Frost
The system works great from a pricing and speed point of view. Too bad that a VERY Vrange of goods that people usually ship as presents are not covered by the indemnity. Just make sure you package it VERY well!!
06/08/18 by Daniela Sozzi
Great service, great prices. Thank you
06/08/18 by Customer
First time I’ve used parcelforce to ship to another country outside U.K. it was really easy to book, courier collected from my house on the day they said they would and it arrived at destination within a few days I was quite surprised I can’t fault the service really the only issue was the box became a bit battered during transit thankfully I used a strong layered box
06/08/18 by Carol
My parcel was paid to be delivered in 3 days - week later still don’t know where it is. Terrible service!
05/08/18 by Customer
Brilliant service and great value for money.
05/08/18 by Jimmy Smyth
You never disappoint me. Well done!
05/08/18 by Customer
All good item delivered on time very good tracking info
05/08/18 by paul
Easy to use. Lots of options to choose from comparing prices and timescales. Cant fault it.
05/08/18 by Susan Lawford
5 star service. Very happy
05/08/18 by Customer
have had great service nearly every time except for the last 2 times. On both occasions I have organised postage through parcelforce 24 to be collected by royal mail next day, both times no collection and no labels sent through from parcel monkey. Only after contacting parcel monkey on their awful online chat(not instant) has the collection be rearranged for the following day. Once they have organised the correct collection I have no issues. Should provide a phone number and not a chat as this lets the customer service down considerably
05/08/18 by Mr Colin Morley
Do what they promise, deliver parcels promptly and at a good price. What more could you ask?
05/08/18 by Billy Batson
Fast and not expensive
05/08/18 by Customer
I have used parcel monkey UK, a few times now to ship abroad, I must say Im very happy with the service ,and any questions I may raise with them they are very quick to respond,
05/08/18 by MR D Smyth
Great and reliable service
05/08/18 by Customer
Easy to do and prompt service
04/08/18 by David Davies
Excellent service would recommend and use again
04/08/18 by Sheila Laskowski
Amazing service. I needed to send a parcel to Canada, tracked and signed for at the other end. The post office quoted me in excess of £90 to delivery it. Parcel Monkey were able to provide me with exactly the same service, using exactly the same deliverer, but only charged me £35. The parcel arrived safely and on time. I cannot sing Parcel Monkeys praises loudly enough. Absolutely amazing value for money. I will definitely use them again. Thank you.
04/08/18 by Allison
So I wanted to have my newly bought longboard (worth $215!!) delivered from San Francisco to London, UK. It said 11-22 business days, yet nothing after months. I kept checking the delivery status and it just kept saying pending. When I finally got someone reply to my message on their website, they told me it was on the way back to San Francisco after it had been kep at customs in the UK for like 4 weeks with me having no clue that its there and I had to pay the custom charges, I had assumed this was included in the fees. I might have not read everything in detail but an email that my parcel is there and I need to pay wouldnt have been too much to ask for would it!? Now I still dont know where my longboard is and with no phone number they are super difficult to reach, great company if you wanna get ripped off and still dont have your parcel. Thanks a bunch for nothing!
04/08/18 by moerinho1
Good service and good price. Easy to use and on both occasions Ive used the courier actually collected. Recommended.
04/08/18 by Puddlesplasher
I am very satisfied with Parcelforce service.
They are very accurate and punctual.
There’s no damage to my parcel.
Thank u for such an amazing service!
04/08/18 by Customer
This a great find, easy to use and you know your getting the best deal I would definitely recommend them and use them again .
03/08/18 by Karen Sisterson
So easy to do and very self explanatory. Would definitely recommend.
03/08/18 by Penny
You did good, so far, Im very happy! Thankyou.
03/08/18 by Jeff
Easy website, dropped parcel off in post office and prompt delivery. Great service.
03/08/18 by JOAN
Fast and cheap excellent service
03/08/18 by Customer
Kept informed throughout, collection was as specified... might be nicer if a tx from the driver could be sent to advise a time. 8-6 wait in could be avoided in these days of technology!
Delivered as stated!
Would reccomend
03/08/18 by Suzanne Everard
Very bad service. I ordered collection and payed for it , waited 2 days for someone to arrive. Finally manged to conact someone about it which they apologised for and told me that someone would come tomorrow as it was rebooked. On the 3rd day no one came and I got in contact with them again , first they told me that at 6pm they would come and collect then later told me that no one was coming. No one apologised. I payed for this service but got nothing and I still have to wait for them to give me my money back. I will never use this service in the future. Also I would like to say that when booking the same thing with Courier company it was much cheaper.
03/08/18 by Erika Kunne Rosenthal
Some of items were broken, I explained it when booking them. But delivery time is good
03/08/18 by Customer
Excellent they collect the parcel the next day and was delivered on time
03/08/18 by Customer
worst company ever wont be using again. I paid a premium rate for a parcel to be picked up next day. 3 days later still waiting for parcel. Endless lines of excuses. No telephone no is all very weird . Its a con dont use it again Bad customer service
03/08/18 by bobby
My package arrived. However it was not only a day late it also finally came at 20:30 the day after it should have (I paid for a two day delivery, it took three). I had waited all day - working from home - for the package. The text service told me it was with the courier and on route to me at 2pm, but it didn’t arrive for another 6 and a half hours. By which time I’d had to cancel my dinner plans. Also there was a dent in the top of the package where it had clearly been dropped. Not great.
03/08/18 by Customer
I sent parcel to USA from Uk.Parcel reached but not complete.some are things missing .Really upset from there service.Will never use again
03/08/18 by Customer
Very good service.
Would definitely use again
03/08/18 by Deborah May
Excellent service
03/08/18 by Customer
picked up item on date set and superfast delivery to Ireland will use service again.
03/08/18 by DERMOT
Twice now I have paid for pacellforce to do same day pick up and twice they didnt show, and it caused me so much grief, furthermore parcelmonkey didnt want to know, didnt want to refund me the difference for same day pick up and next day pick up, shame on parcelmonkey
03/08/18 by Terry
Unfortunately the delivery period showed on your website for DPD was not upheld by DPD. It shows 4-6 days. It has now been 7 days and the parcel still has not been delivered.
03/08/18 by Philip Nieman
