We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
The parcel ease sent express 4 days international and 11 days later still no parcel
11/06/18 by Jean
Faster and Honest
11/06/18 by Customer bouder
Another good service from a good company who have a good website and easy to use. Collection on time delivered within timescales. Would be nice to know which parcel we were reviewing as send so many.
11/06/18 by Adam Leonard
Absolutely no communication, parcel was scheduled for pickup on a Monday. We had it all ready for collection and waited as it was important we had it delivered next day. The whole day went by and nothing. I emailed customer services who failed to even respond. It was picked up the next day but it was lucky some one was there to hand it over as there was no notice to tell us someone was coming on the Tuesday. Not good at all.
10/06/18 by Customer
Was meant to pick up item on Thursday now sending me a email saying oh it might get picked up Tuesday Absolutely disgusting
10/06/18 by Perry Delaney
Super service
10/06/18 by Customer
Couldnt ask for a better service. I have used them regularly & wouldnt go anywhere else.
10/06/18 by Mrs Audrey Bishop
Very reliable
09/06/18 by MISS AYLIN YAZAN
Perfect quote , great service
09/06/18 by Cb
Easy setup , eBay item was pick up only , l arranged a courier to pick up and driver to me brilliant service
09/06/18 by Ray Corish
They somehow managed to take 2 payments from my bank for the same transaction and then I had to prove this to them by sending my personal bank statements that this had happened as apparently its far too hard for them to check there own accounts. Then to top that off the courier never appeared...... Still awaiting any sign of a refund on both Payments so obviously going to have to go down the chargeback route with my bank.... Personally I would rather tea bag a live bear trap than ever use Parcel Monkey again.......
09/06/18 by Steve
Rubbish...paid for insurance, however, it didn’t cover the item when it got damaged in transit. When you look at the list of things not covered by the insurance you wonder why they bother having it....it would have been better listing what the do cover as the list is so long. I am now £30.00 pounds out of pocket and have a broken computer that is now worthless. Won’t be using you again.
09/06/18 by Darren
This is my first experience of Parcel Monkey and it has been terrible. My parcel was collected the day after it was supposed to be and has now been lost. The carrier (Tuffnells) dont know where it is and Parcel Monkey have not assisted other than pass on our query to Tuffnells. I have requested Parcel Monkey to initiate the insurance claim but nothing is forthcoming yet. They have not replied promptly. I feel like im spending hours contacting the supplier, Tuffnells and Parcel Monkey but no one is bothered. I will never use this service again.
09/06/18 by Carol Hood
Very very bad service and expensive too for a disservice . Don t collected nothing!!! Very disappointed. Get message after one day the company didnt care about the good service
09/06/18 by Dario Poma
Easy to use and delighted to see our usual postie ( who incidentally is a total star) picking up the parcel.
08/06/18 by Catriona Morgan
I have being using parcel monkey for over 6 months. I have found that they are much cheaper than other comparison websites.
They customer service is second to none. I had a problem with a particular courier which the parcel monkey customer service team dealt with the same day.
08/06/18 by Customer
Absolutely shocking. No customer service whatsoever. Waiting two days and no collection. Now told it will be in two days time. What a disgrace. How do they get to remain in business when they are so shocking. Never ever use them. They are horrific.
08/06/18 by Rasheeda Syed
Collection of parcel was supposed to be Monday 4th June, no one came to collect so had to reaarange collection for Thursday 7th June, which caused a delay in customer receiving samples.
08/06/18 by Fingersafe
What a brilliant site
08/06/18 by Andrew Dobie
Easy system. Cheaper than a visit to the post office and fast
08/06/18 by Jenny Simmonds
I sent a parcel through with parcel monkey for the first time and it was a a lovely experience. Parcel was received on Friday and y family back home(Nigeria) received it on Thursday. Swift delivery.
08/06/18 by Lilian
Great value for money. Super easy to use website. I dont go anywhere else now. Thank you
08/06/18 by Rachel Cushing
Brilliant never heard of it before I was told about it I will use it again very useful very very good excellent what more can I say.
08/06/18 by David Williams
great service. cheers
08/06/18 by Customer
Normally good service. Dont pay insurance youll get NOTHING. My parcel was DROPPED on one corner damaging contents beyond repair.Their answer. WRONG SIZE BUBBLE WRAP. Will ship in WW 2 ammunition box in future. Disgusted.
08/06/18 by Tezza b
My first time ordering a delivery and it was to go abroad. Everything went perfectly and quickly and easy to do. Will use ParcelMonkey for any future delivery’s I’ve to make. 5 Stars.
08/06/18 by Daniel Mc Donnell
GREAT SERVICE
08/06/18 by Donna Small
Quick delivery. I love it
07/06/18 by Martina Csiki
So easy to send a parcel this way, parcel collected at specified time and delivered as promised.
07/06/18 by Julie Birchall
Comparison feature seemed good, but then Parcel Monkey become an unnecessary and ineffective middle-man, so my advice is to get the comparison, then just go direct to the supplier yourself. I paid a high rate to order a collect and deliver service with next day and additional insurance. Tracking reference never worked. The goods were not collected next day, or the day after, and when I queried it, Parcel Monkey only rebooked it for the following day, now three days after ordering a next day service. So, as they are just a middle man, it appears theres no chance of a reduced fee (at my request, seeing as its no longer "NEXT DAY") because I assume they only take a referral fee. Even after rebooking, the tracking reference does not work, so I lost faith as they still couldnt guarantee the goods would be collected next day, as they "have no access to driver location". Full refund has been promised, in writing, but with 3-5 working days to process, in this day and age of faster online payments (I paid them instantly).... Remains to be seen if they can keep to a drawn out deadline like this, one they are entirely in charge of, to try and redeem themselves...
07/06/18 by DoubleDee
Excellent service
07/06/18 by Customer
Drop off point not far away
Delivery tracked and timely
07/06/18 by Customer
Paid for a next day delivery. Was assured when parcel was picked up that it would be delivered the following day - Saturday. It did not get delivered until Monday 1.30 by which time it was too late. Very disappointed wit
07/06/18 by juliet fletcher
Just great. Delivery even before that expected
07/06/18 by Customer
Great price that beat all others and a very swift delivery to Italy. I’m very happy! Thank you.
07/06/18 by Yahsir Nasir
International Postage to Dubai using Parcel Force - could have been a bit quicker as for the price you pay for a small 100grams package is quite expensive. Overall experience from Parcel Monkey is smooth. easy to send.
07/06/18 by Shaze An
havent opened the parcel yet to check but as quick as usual!
07/06/18 by Mag
Very good service and secure delivery
07/06/18 by Mudassir
Competitive quotes, service delivered on time
07/06/18 by Mircea
Best prices in the market. Good service and no hastle of dropping off parcels or queue up at the post office. Cheaper than Royal Mail
07/06/18 by Customer
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