We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,053 reviews.
Easy to use - much cheaper than going to the Post Office
18/04/18 by Alan
Excellent price. Delivered as fast as expected a largish parcel from uk to Mauritius. Was half the price of the post office
18/04/18 by Big Si
Far cheaper insurance than Parcel2go .
18/04/18 by Chris .
I recently sent 2 parcels with Parcel monkey from uk to greece one week apart. Each parcel was sent to the same person at exactly the same address in Greece. Parcel force was the courier. I had tracked the first parcel and thought it had been delivered. I then realised that it had been delivered to Parcel monkey in England as they were saying that the recipients details were incomplete. I then get email from PM asking if I want my parcel returned ( for extra £20) or destroyed! I continued on the Live chat thread advising them thatI had been sending mail to this address in Greece for 30 years without issue and that the second parcel I had sent with PM was on its way. I could write a book on the issues I have had in the last two weeks, but basically there is NO LIVE CHAT. you can only communicate thro@ a thread with anything up to 2 days delay in getting any kind of response and even then it is usually a robot who does not address the issue. Long story short I had to pay extra £20 in getting my parcel back and although the second parcel has been delivered to Greece, Parcel Monkey took the fee of £33 THREE times from my account and I am still communicating with the robot to get this money back. TAKE MY ADVICE>>>>>DO NOT USE THIS COMPANY!!!!!!! POOR POOR SERVICE AND THE WORST CUSTOMER SERVICE EVER
18/04/18 by ann kefalas
Our Response: Hello Ann,
Very sorry to hear this.
The extra charges have now been refunded. Please refer to the support ticket on your Parcel Monkey account. If you have any further questions please feel free to contact us directly.
Kind regards,
Mike
Never collected my parcel
18/04/18 by Jordon
I was informed where my parcel was from collection to delivery day .Few options to choose collection or delivery day. Parcel arrived before estimated delivery date.
18/04/18 by Olga I
Excellent service . I’ve had the misfortune to use other companies and they have been terrible and let us down on birthdays and Xmas , you turned up on the date elected and got my parcel to my daughter 3 days earlier than your competitors . Well done parcel monkey. Will use you again without hesitation, as always sending parcels to Germany .
17/04/18 by Customer
Absolutely fantastic, service and tracker fantastic , will use again for sure and will highly recommend
17/04/18 by Mr Briggs
Absolutely brilliant service, delivered on time and no stress will definitely be using them again, 100% recommend!
17/04/18 by Kerrie
We had a dispute with our chosen delivery company. We contacted ParcelMonkey who were supposed to sort the issue out for us, but as we were time constrained we ended up sorting it out directly with the delivery company ourselves.
17/04/18 by Pete
Now my go-to company when I want to send parcels to family abroad. They find me couriers far cheaper than using Royal Mail or Parcelforce. A very large parcel, birthday present for a grandson, was collected from my home and delivered to southern France in just two days at less than half the cost. Excellent and trustworthy service.
17/04/18 by Mrs Higgs
Quick, reliable and amazing customer service. Thank you!
17/04/18 by Melle B.B
My package was not received the next day by the Parcelforce 24 service!
17/04/18 by Jeff Evans
Great service, thanks !
17/04/18 by John Foster
Excellent sercice
17/04/18 by Customer
Website easy to use. Good service.
17/04/18 by Customer
Have used Parcelmonkey for several years now, absolutely excellent, great service and help where needed. I would not use anyone else! Highly recommended.
17/04/18 by Pete
Excellent value, easy to use
17/04/18 by C Hurley
UK to Italy in superfast time
17/04/18 by Gee
The receiver still haven’t got her parcel,which is a bit upsetting.Supposed to be 3-4 days!and received a confirmation that she will receive on the 16th they said it will arrive on the 18 th now!
17/04/18 by Customer
Good website, clear instructions, top service
17/04/18 by Paul Nicholas
Kept well informed and competitively priced.
17/04/18 by Simon
Good service i always use recommended
17/04/18 by Mohammed raza
Parcel picked up and delivered within the 24 hour period, excellent service, thank you.
17/04/18 by Jill
It would have been good to have an estimated time for pick up. I have arrived home to a huge unexpected customs bill. I would have chosen the more expensive option if I had realized your service didn’t cover everything.
17/04/18 by Customer
Its pretty good
16/04/18 by Ur nanny
Pretty smoothly run service. Have not had feedback from person who received package yet.
16/04/18 by Customer
All fine. No problems.
16/04/18 by Tom
Bloody brilliant...10/10...arrived on time and delivered on time by very pleasent chaps.
16/04/18 by jenny
Shipped a clothing parcel to my son in New Zealand, arrived on time and unscathed, what more could you want given the extremely competitive pricing.
Highly recommend
16/04/18 by Dotty
Cheap service and never trust Don’t trust this .you will never have a solutions ,they will blame to curior ,I waste my time ,and chat with worst person call IAN ,he waste my what day , they liying ,please don’t go for them ,I had to bring my parcel to deportation centre ,nothing happen on time
16/04/18 by Jalna
How can you have human contact?????
16/04/18 by Vipin Patel
Very easy to follow instructions and a good selection of firms. Goods picked up and delivered as stated
16/04/18 by John
NEVER EVER USE PARCEL MONKEY - VERY VERY APPALLING I requested a parcel to be collected on the Parcel Monkey website This was collected back in Dec2017 In Jan I started to enquire about the delivery status. To date, April 2018, my parcel has not been confirmed as delivered. I have repeatedly asked for confirmation about their claims. The main responses im getting are "ive contacted the courier, ill let you know when we know more" kind of responses. However, now this is where things get a little interesting. In that main thread on Friday 13th April 2018 Maria stated that its with customs and awaiting to be cleared. IN A SEPARATE TICKET (ON THE VERY SAME DAY) a DIFFERENT agent stated that my item has been destroyed by customs 30days after receiving my item and they refuse to give a refund for my stolen property. Today I have contacted the courier service directly (Aramex) and they have informed me that the have had NO correspondence from Parcel Monkey regarding this item whatsoever. CLEARLY Parcel Monkey UK ARE TELLING ME LIES AND WILL NOT REIMBURSE ME MY FINANCIAL LOSS FROM USING THEIR SERVICES OR THE COST OF MY PROPERTY Well Parcel Monkey UK I AM NOT FOR ONE SECOND ACCEPTING THAT. My property is a brand new petrol pressure washer. This cost me nearly €300 of my hard earned money. You have multiple complaints on your facebook page, twitter account and TrustPilot ON A DAILY basis with customers experiencing similar issues. This is not an isolated case. IT IS ABOUT TIME SOME CLASS ACTION IS TAKEN AGAINST THIS COMPANY and I am now making it my personal business to make sure MY VOICE GETS HEARD. You make it very difficult for customers to contact you via phone or email and only allow your appalling ticketing system be used via your site. I have contacted Navin Ramiah directly (CEO) via email but have been ignored also.
16/04/18 by Allan
A good service. Just wish the final payment would have been clearer before ordering.
16/04/18 by Customer
Quick and efficient on this occasion.
16/04/18 by Sophie
parcel was picked up from customer and delivered to me the next day great service, will be using again for sure. Thank you for a straight forward service.
16/04/18 by Customer Pauline Gavan
First class, will definitely use again
16/04/18 by G Wallace.
Was very good service all round
16/04/18 by Karl Taylor
Easy to use, quick response, good selection of service .
16/04/18 by Brian Meakin
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