We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,635 reviews.
I was asked to drop off the parcel at a post office but they couldnt scan it as the machine said it had already been scanned. This lead to a lot of confusion and phone calls.
23/03/18 by Customer
Prompt service provided by one and all
23/03/18 by Peter - Basingstoke, UK
Good prices.
23/03/18 by Mike
3-4 day option was chosen. Parcel collected in London at 12h30 on Tuesday arrived in Durban at 10h30 on Friday. Tracking informayion en route was great. Excellent service at a very reasonable price. Will most definitely use you again.
23/03/18 by D Renwick
excellent service - no problems
23/03/18 by sian
Arrived early (better than being late!). Process went smoothly with no hassle.
23/03/18 by Customer
I was pleased with service until I was charged extra a week after delivery! Parcel was measured and did not weigh 20kg as stated by your office. Local post office agreed it weighed what I had stated. Unhappy. Lesley Wilson
23/03/18 by lesley
This is the first time I have ever posted a review....Via Parcel Monkeys website, I bought a DPD home collection parcel service on December 15th 2017, to send Xmas presents to my daughter in Brazil. 2 days and many phone calls later, the parcel was still sitting on my kitchen table. On Day 3. and a few more calls later, I drove 25 miles to the DPD depot in Dunstable and handed it over in person. (not quite the service I had paid for). To be fair, the parcel arrived promptly in Brazil. My Debit Card was then charged an extra charge without my consent. Parcel Monkey said that their partner DPD had informed them that I had underweighed the parcel. I rang DPD. They said that this was not true. The parcel was never delivered to my daughter and eventually, 3 months later, and about 25 telephone calls later, arrived back where it had started its journey more than 3 months ago. By the way, I had to pay another £19.00 to get it back, or they were going to destroy it. You have probably guessed already that I am not a Big Fan of Parcel Monkey......but I still have a few more words to say: The name Parcel Monkey is a complete insult to an intelligent and sensitive species of primate. I think that it would be more suitable if this useless company was rebranded Parcel Amoeba....and thats being extremely complimentary. I have a feeling that we wont be doing further business.
22/03/18 by Rob Bowman-Shaw
Arranged pick up of a large heavy parcel through Parcel Monkey, the carrier was Parcel Force I waited in for 3 days, 8am - 6pm and eventually after the 3rd time missed pick up I cancelled the order. This has been a HUGE inconvenience for me and still I am stuck with this parcel. Parcel Force are obviously utterly complicit. Just abysmal service. Trust Pilot should initiate a negative rating for such gross incompetence.
22/03/18 by George
Always easy to use and reliable
22/03/18 by Paul Kelly
no problems good price thanks
22/03/18 by Mr lilly
i find youre service absolutly fantastic in every way , cost is very excellent, the time line for delivery is as promised and excellent , also correspondence is brilliant,
once again big thanks from uk and abroad.
christine parker.
22/03/18 by richard123
After years of good business with them, I will no longer use Parcel Monkey. A sender made a very minor error in parcel dimensions, and Parcel Monkey ended up charging me an additional £52 on a £15 delivery charge.
22/03/18 by John Collis
To this day nothing not picked up my parcel. Im sent other company. I didnt receive back my money.
22/03/18 by Grzegorz Moskal
Rubbish! Estimated delivery given as Tuesday 20 March 6am - 10pm. No delivery, no attempts made. Wednesday- no attempts made. Thursday tracking updated to say failed delivery on Monday 19 March?? Customer service long winded and not very helpful. There’s a reason they’re cheap!
22/03/18 by Mrs TS
Arrived on time
22/03/18 by Customer
Cant give honest review but could describe my own unique experience with parcel monkey. Been shipping my guitar overseas First step was to place an order online after that when my payment been checked got shipping label to my email. Printed that one packed my guitar into box glued label on top and took it to my nearest post office because choosed drop off option. In the post office my label been scaned for a first time and I left my parcel. Guitar traveled from Edinburgh to Lithuania from Thursday until Monday morning. Hovewer when my package been delivered no one checked any ID or asked for signature. Second thing if I checking online tracking its still says that my parcel is in Heathrow airport ready for shipping which is strange. Seems that they lost my parcel but its still been delivered to me
22/03/18 by Vytautas Kulaitis
Excellent service, quick and amazing price
22/03/18 by Jermy Rule
Fantastic Service
22/03/18 by 2026327 David Taylor
Very reliable and cheap prices. Ill recommend Parcel Monkey to friends. Thank you
22/03/18 by Customer
Parcel Monkey is fab. I arrange the collection from the UK to come to me in Italy. It works like a dream and the couriers are always on time with parcels intact! I am a happy customer!
22/03/18 by Rachel Boyce
First experience. No problems.
22/03/18 by Kenneth Parker
I used Parcel Monkey to send some documents to The Gambia. For £32.00 the package of 30 A4 sized documents was picked up by the Royal Mail to deliver to the courier. This was Friday morning. On Wednesday afternoon the receiver was informed the package was in the country ready to be collected and it was delivered by DHL!?!.On their website DHL charge twice that amount. I would recommend Parcel Monkey toanyone.
22/03/18 by keith
excellent service, collected and received intact fast service this was my 5th parcel to France it is delivered quicker than at home .
22/03/18 by kate hardy
Bought a DPD parcel with collection. Collection didnt happen on the day specified. Only after contacting parcelmonkey several times, they contacted DPD. The collection was only submitted to DPD on the day after the specified day in the afternoon. The DPD person who collected the parcel said that it had only been scheduled a few minutes ago before the collection. My guess is that the transmission of the collection didnt work.
22/03/18 by Customer
First class service
22/03/18 by Cus. G mobbs first class service good value
My package wasnt even picked up despite setting a date for a week ago.
22/03/18 by Customer
Parcelmonkey always worked out very well me especially in sending parcels abroad.
There could be more courier services like ipost and ups and sometimes it could be a bit cheaper..
Also I would like to see a good eBay integration.
There ve been some difficulties with claiming compensation when my work used Parcelmonkey.
So far I can recommend them.
22/03/18 by Reviewer
Its ok although the collection time was long and had to wait home for almost all day.otherwise delivery was fast and prompt.Thanks
22/03/18 by Joseph Olanrenwaju
Excellent Service!!
22/03/18 by Ian Roberts
Superb and highly commend and very easy & quick to use and many thanks .
22/03/18 by Michael Coleman
Good price and able to drop off at local post office. Cant fault it.
22/03/18 by Debbie
Far cheaper than going directly to the Royal Mail parcel force. I haved nearly 50% on the price of parcels to family in the USA. Parcel monkey are great value and okay e recommended them to family and friends.
22/03/18 by Stephen Crosbie
This company has no phone number - tells you everything you need to know. If there is a problem they leave you on hold on live chat and keep passing the buck from one "agent" to another and you get no further forward until you give up. Their system is designed that way. They dont handle parcels at all and do not care when you make a complaint. They just say that the courier company are to blame. Book directly with the courier company and save yourself a lot of hassle!!
22/03/18 by Customer
If there was no stars id have chosen that, i have sent 2 parcels in the last 2 weeks and paid for air express which is far more expensive than normal yet both my parcels have not been delivered to recipient yet. The last parcel that i booked waa dor collection from my place and apparently it was delivered to south africa the next day just to realise it wasnt the parcel i had sent it was someone elses parcel with my details and tracking num stuck to the box. This stressed me out so much cos i had alot of stuff in my box and as a single parent i could not afford to replace it all. I couldnt call parcel monkey cos they dont have a direct line so i used webchat, which was useless. Its been a few days they sid not even get back. I paid 90 pounds for a 6 kg parcel. I hope your service gets better
22/03/18 by Maryam
Outstanding and amazing service!!!! Highly recommended!!
22/03/18 by Maria
This is a simple way to input parcel information and see best price straightaway. Once booked and paid for an item can just get picked up often on same day. So a fun site which makes you smile with the name, that works well.
I will use again.
All greenhouse repairs and supply south birmingham
Nigel Hanbury
22/03/18 by Nigelmark
Very fast delivery from uk to estonia, lovely service .Thank you!☺
21/03/18 by Customer
Easy to use hassel fee shipping
21/03/18 by Customer
Another good service. Well done. I have used this service many times & will do so in the future.
21/03/18 by A. Coulthard
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