We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,053 reviews.
Excellent service
20/04/18 by Scotland's Gardens
After loosing my parcel they would not pay compensation even though it was insured, then when the parcel was located in South Africa 3 months later they had the audacity to say if I wanted it returned it would cost me £58.94. This company has the worst customer service I have ever had the misfortune to have to deal with. Mistakes happen & things get lost I accept that, its the way its dealt with that differentiates between a good company or a bad one. People leaving good revues for this company have obviously never had anything go wrong.
20/04/18 by Vicki wyborn
Excellent service, driver was really helpful Ordered collection at 17.00hrs, collected 10.00am the next day. Will be using service again.
20/04/18 by TREVOR PEGG
1) Didnt another courier as booked; 2) Live chat support terrible - clearly outsourced 3) no way to speak to the company directly to try to help them understand their shortcomings 4) Do the owners / investors actually know what is going on in their company - because for their sakes they either need to or change the way the business model [doesnt] work
20/04/18 by Daniel Morris
Very fast and trustworthy I will use this service again in future, thanks ParcelForce.
20/04/18 by Harpreet
Excellent service, will definitely use again!
20/04/18 by josh
UPDATE Despite getting the below response from Parcel Monkey, their customer service centre has replied this morning with the standard "we really cannot be bothered answer" again. Just about sums up the company up and what they think of paying customers. They have a lot to learn on the customer service front. Reply from Parcel Monkey Published 4 days ago Hi Sue, Very sorry to hear this. Please can you open a support ticket with the subject ‘FAO Manager* so we can look into this in more depth? Apologies on behalf of the courier. Many thanks, Mike
20/04/18 by Sue Aslan
Excellent service
20/04/18 by sian
Easy to use, excellent prices
20/04/18 by Ian Champ
Parcels where delivered but after being returned at my cost.
19/04/18 by Customer
Parcel monkey makes sending a parcel very easy . Thanks
19/04/18 by peter armer
Had scheduled collection for Friday and today being Thursday plus another failed rescheduled collection I can definitely say that I will not be using this service ever again!
19/04/18 by Stephanie
Fourth time I have used Parcel Monkey, always have had good experience with them. Assistance from Parcel Monkey staff on this occasion was very good, prompt and helpful. Issue relates to courier as parcel should have been delivered within 4 days and did not arrive until 9 days later. 1 box also appear to have been handled very roughly. I would reccomend Parcel Monkey but disappointed with delay of delivery.
19/04/18 by CustomerJ Azzopardi
Not happy, stayed in all day waiting for a collection but didn’t turn up. PM not bothered that I took a day off work and didn’t offer any discount or refund for the inconvenience. On top of that they couldn’t even reschedule the pick up as the only day I was free was 7 days later, they said it had to be within 5 days. Terrible service, I’ve soent a fair bit with them in the past but won’t use again.
19/04/18 by David B
It was easy to book a collection/delivery and price was really good for next day delivery. Very pleasant driver
19/04/18 by pat
Excellent service as usual. 8 days from start to delivery all the way to Perth, Australia complete with customs checks which can always be a hold up. Would recommend to anyone wanting to ship from UK to Australia, or to anywhere else for that matter, and so much cheaper than Royal Mail.
19/04/18 by Val
Easy to follow instructions on how to book parcel.
Good range of pricing and delivery timing options.
If, for any reason, have had to cancel and re-book same parcel all queries and credits been dealt with quickly and efficiently.
Very convenient for us to use as parcels collected from us and in semi-rural/rural location. Great all round service.
Would recommend highly.
19/04/18 by Agrifactors (Southern) Ltd
Picked up boxes on time, tracking service excellent and parcels delivered intact..
19/04/18 by Valerie
Parcel pick up was attempted before confirmation email and labels were issued. Could say the service was too good !!!!
19/04/18 by graeme sim
Parcel Monkey provides an excellent service which I have been using for several years now.
Sending parcel to my customers and knowing its all going to run smoothly is why I use them.
19/04/18 by David Belton
I would never use again, this is the first time I have written a complaint or done a negative review but this has just become ridiculous now. To start with they didnt pick up my parcel so the pick up had to be rearranged multiple times and ended up getting picked up on a date that was never selected. Every time they failed to pick up the parcel they said online that they had and even started the tracking which is quite interesting! When the parcel was picked up the tracking was wrong from start to finish. It was picked up 7 days late. Customer service was awful, not once was their an apology until I highlighted the fact that this service wasnt good enough considering I had already paid. Everyone I spoke to was rude and uninformed they would also take a very long time to respond the internal messaging system, the record being 9 days before a response. The chat was quicker but some people didnt even respond at all until I messaged again asking for a response or help to locate my parcel that arrived ridiculously late. I paid additional to ensure it would arrive on a particular date and it arrived 22 days late. They refunded me for the postage but that was another difficult process to go through. I complained and didnt get a response, I asked for a response and well, it left for much wanting. My parcel arrived bent and battered. Whereas when I used a competitor for the same journey it arrived within 5 days and was picked up when asked, their tracking worked and their customer service was on point. I dont understand how this company has been rated so highly as all of my experience has been awful.
19/04/18 by Alexandra Hebden
Brilliant service
19/04/18 by Jacob
Extremely happy with this company. Was my first time using this company so wasnt so sure what to expect. Will definitely use again when needed. Will definitely recommend to anyone in need.
19/04/18 by Mudassir
Brilliant outfit. Really easy to use. The best for international parcels
18/04/18 by Trevor Jones
Utterly superb, trustworthy and timely!!
18/04/18 by Cj
Excellent service, I will definitely use parcel monkey again !!
Thank you for making it so easy
18/04/18 by Angeliki Strani
Excellent quick reliable service. When I was unable to track my parcel a short conversation via live chat and problem was sorted. Will use again.
18/04/18 by Miranda
I have used Parcel Monkey many times, always great service and no problems
18/04/18 by Sam
Amazing service , lovely staff for collection and delivery, fast,easy and everything arrived in perfect condition....used multiple times and never been disappointed.
18/04/18 by Joanne D
Courier arrived 4 hours before the time quoted in text message received, fortunately someone in. Paid for next day delivery and it took 2 days to arrive, told by driver my goods would be left in his van overnight before going to depot next day, now I know why they charge so much to insure anything above £25.00. Not impressed with UK Mail !
18/04/18 by Ken Churcher
Easy to use and great prices! Five stars!
18/04/18 by Stev8373
Needed a parcel posting quick so this was great site for fast easy choice.
Prices were not to expensive either
18/04/18 by Bill Gibson
Sent a 13kg parcel to Malaysia, it arrived within 5 days. Have used Parcel Monkey many times and will continue to do so.
Faultless service every time.
18/04/18 by Mr Rgiovannini
These are one of many brokers in a competitive market. Being a broker means they are not completely to blame for a lot that goes wrong with third-party carriers, but it seems to me their booking system and comms with the carriers is not good enough. They are often powerless when a problem occurs and simply refer your issue on to the carrier. The service may vary geographically but in the SW I have had plenty of failed collections with all the carriers they deal with (and they do not deal with that many compared to others), plus some delayed deliveries and some lost too. The best service is with Parcelforce (but they are the most expensive). The others e.g DPD it seems one collection request is never enough and there are failed collections every time on the first request, hence there booking system is not up to it.
18/04/18 by Darryl Hutchinson
We were told we could have our parcel delivered to France within two days. I used the drop off and when I checked on the tracker it was still at the store the following day and by this time delivery was four days. However I then had an email from the French Courier to say delivery would be made and that would be three days! We are guessing it has made its final destination as I can no longer track the parcel
18/04/18 by Yvonne
Very easy to use and have not let me down on any delivery yet.
18/04/18 by Jim
Very effience and professional service.
Thank yo!
18/04/18 by Karen Adams
Good service
18/04/18 by Sender
Good easy website to book parcel. Chose courier and they delivered on time. What more can I ask for. Well done
18/04/18 by Mandy
Parcel shown as delivered and signed for by the person it was sent to, she never signed or received it and no card was left. Trying to get in touch with Parcel Monkey to get help, there is no helpline ... something that most other companies can manage ... and its just taken 10 mins to get a response on the live chat. Theyve done OK before ... delivery takes several days longer than they say ... but I wont use them again
18/04/18 by Mike
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
