We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,053 reviews.
I used to use parcel monkey as it is an easy and quick way to get a good postage price, however, they have a terrible service on their insurance protection... An absolute con. My recipient did not test the speakers straight away and was trying to work out what the issue was. He finally found the issue and it was clear that it had happened in transit as I tests prior to sending. I bought insurance as they suggest only to find you only can make a claim within 5 days of delivery. You need to look at changing your 5 day claim period or making it explicitly clear in the ordering process rather than hiding it in the t&cs
23/04/18 by Richard Pryce
Our Response: Hello Richard,
We are sorry to hear about this.
Unfortunately, claims need to be reported within the claims window because this is the time period that the courier sets out.
Please open a support ticket to discuss this further.
Kind Regards,
James.
My experience is still pending and parcel has not yet been delivered but I was extremely alarmed to receive an email today claiming that my letter weighed 3 times as much as I had paid for and stating that Parcel Monkey would deduct a significant Additional charge from my debit card. The matter is still unresolved but looks suspiciously like a blatant scam If it is not cleared up to my satisfaction then my rating is “Unacceptable Avoid”
23/04/18 by Toby Boyle
Our Response: Hello Toby,
Thank you for taking the time to leave a review.
Please be advised, if the dimensions are out or the weight is stated incorrectly at the time of booking, this can give an incorrect volumetric weight.
We will contact you via your support thread via your Parcel Monkey account to help you further with this.
Kind Regards,
James.
Quick collection and delivery, no issues whatsoever, very happy with the service.
23/04/18 by Vitalij
I strongly recommend their excellent service.
23/04/18 by Mr Adam Nagy
Best ever easy to use and kept informed every step of the way. Also very cheap. Thank you
23/04/18 by Kerry Mochan
Very easy to arrange and choose what service I wanted.
23/04/18 by Customer
As always excellent service and prices - Highly Recommended
(I am a frequent user)
23/04/18 by Pete
Sliding scale for insurance was more competitive than the fixed rate offered by Interparcel. Not sure why it took up to 30 minutes for the postage labels to be generated, when they appear instantly with Interparcel. Tracking link worked well. Will use again.
23/04/18 by Simon Riches
Some part of the bike went missing
22/04/18 by Customer
super value and the parcel arrived in the stated period.Thanks very much .
I will recommend the service to my friends.
22/04/18 by Customer
They did what they said.
22/04/18 by Tony
Really good economical service, keep it up!!!
22/04/18 by Ian Roberts
Excellent service, will use again
22/04/18 by Steve Lee
Great service yet again ????
22/04/18 by Mandy
Used ParcelForce and dropped off at PO. Parcels delivered to Europe speedily and arrived without damage.
22/04/18 by Stephen Steere
reliable service, not too expensive and trackable
22/04/18 by P.Hodge
Excellent easy to use and cheaper than using the post office, convenient parcel drop off service, saving time.
22/04/18 by Dave Lang
Superb service and communication.
22/04/18 by Paul
Bad customer service. Please avoid at all cost. Trying to charge me extra saying my parcel weigh more than what describe which is not true. Contract customer service they are useless. Never use them again.
22/04/18 by Customer nattanan hall
Hassle free - booked online - they picked up - they delivered...!
In other words they did what they said theyd do - A rare thing these days...!
22/04/18 by Customer D Thornton
Excellent service
22/04/18 by Customer
Large parcel delivered to Spain. Brilliant price and within the stated time schedule.
Will definitely use them again!
22/04/18 by Trikkidikly
PM did a good, efficient job at a competitive price.
22/04/18 by Edward Paul Campbell
collected and delivered no issues, 5 times now no issues for largish fragile items.
21/04/18 by K Hyde
ParcelForce48, but for less than the Royal Mail website. Whats not to like?
21/04/18 by kidari
Very impressed with the service considering ive never used them before. Would definately recommend and use again.
21/04/18 by Christina Barrow
Horrible service. Booked through parcel monkey and had parcel force deliver our £750 built in oven. When arrived, our oven was smashed to pieces on literally all four sides. Even though I purchased insurance on my delivery - parcel monkey has refused to cover the cost of the item because the glass broke on the oven and they don’t cover glass. Well, what about the rest of the oven that was completed smashed to pieces? I will continue to fight until I get reimbursed for the amount I am owed. Due to Parcel Force’s negligence, and Parcel Monkeys lack of care for their customers- I will NEVER USE THEM AGAIN! And I warn you to stay away ....
21/04/18 by Customer
Very happy with the service. Very quick. They collected my boxes on Monday from England. I received 3 of them in France on Wednesday and the last one on Friday.
I will use it again
21/04/18 by Coline
No hassle parcel pickup and signed for delivery with carrier choice. Realistic lowish prices. What’s not to like?
Thanks guys!
Chris
21/04/18 by Chris M
Amazing Service 5⭐️
21/04/18 by Customer
Easy to use website, with comparisons between different companies. For Parcel force it worked out cheaper than going through the local post office.
Everything went according to plan and the 2 large parcels were delivered within 24 hours. Very Good.
21/04/18 by David Luff
Very easy to use website, got a great price for sending a large parcel. It was collected on the day allocated at a good time and was delivered as promised within 48 hours. Very please with the whole process. Quick and easy!
21/04/18 by Claire
As previous reviewers have said, ParcelMonkey do offer competitive prices and this is great - until something goes wrong. ParcelMonkey are the middleman between you and the courier and so its really difficult to get a resolution when a problem occurs. We just tried to send an order to a customer in Thailand using a DPD service booked through ParcelMonkey. The incorrect import tax was added by Thai customs and so our customer declined the package. To resolve the matter quickly, we agree with the customer that we would refund the import tax, if they took delivery. ParceMonkey said it was fine for DPD to redeliver but that was 11 days ago and nothing has happened since. At first ParcelMoney just kept saying "your request has been forwarded to the courier". Now they are saying that the local agent in Thailand will contact us - but I havent heard anything yet. If I could just contact DPD myself then Im sure the problem could be resolved straightaway. But it isnt possible to contact the courier yourself when you book through ParcelMonkey. Anyway, Ive learnt my lesson. Next time I have something important to send then Ill pay a bit more and book through the courier directly.
20/04/18 by Bob S
Easy to choose the most suitable courier and easy and quick to arrange pick up details. Would recommend!
20/04/18 by Customer
With postal charges being so high, Parcel Monkey gives a fairer cost for posting heavy parcels. I would recommend it to anyone. Try it for yourself.
20/04/18 by Victoria Wilson
Used several times , excellent service
20/04/18 by Jane
Can’t fault them. Seems like they always go the extra bit. Very happy
20/04/18 by Anselm
Booking in was tricky as I repeatedly got messages to say that items listed in my customs declaration were not allowed. It turned out that the only problem was that I had included a £ sign in front of the total value, so beware of this as nothing mentioned on the order form. Otherwise all went smoothly, all in the hands of DPD.
Thank you
20/04/18 by Lynda
Was super easy to book. The tracking was updated regularly. Great price. Parcel was collected and delivered promptly
20/04/18 by Clodagh Woods
Website very easy to navigate - the whole process worked well. Great to see the various options, which are cheaper than RM, all on one page.
20/04/18 by golfqueen
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