We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,053 reviews.
Very informative first class
30/04/18 by Mrs Julie Brown
LOST my critical legal packet of documents...And NO ATTEMPTS to trace it since last 10 days... Unprofessional Faceless Not contactable Being bounced between DPD and these Parcel monkeys. (aptly named) Always replying since last 10days ..saying we have contacted the courier and waiting for them to respond.. I reproduce the responses to have a flavour.... of the way they will handle your stuff.... 1)Monday 23rd April 2018 @ 13:39 Good day. We have forwarded this to the courier. As soon as we receive an update, we will contact you immediately. Apologies for the delay. 2)Wednesday 25th April 2018 @ 14:23 I do apologise for the delay in providing an update on your consignment. We have had to re-chase the carrier upon your case, as we do not handle the goods ourselves. This can take a little time while they conduct investigations into your package. We appreciate your patience in this matter and as soon as we have a reply we will be in touch with you directly. Once again apologies for the inconvenience this has caused. 3)Wednesday 25th April 2018 @ 14:58 Good day. We were informed by the courier that the Estimated delivery is 27/04/2018. Parcel was collected from the pickup shop on the 23/04/2018 estimated shipping time would have started on the 24/04/2018. 4)Thursday 26th April 2018 @ 08:59 Good day. Upon checking here, your parcel is still in transit. Apologize for the inconvenience caused. 5)Thursday 26th April 2018 @ 12:06 As per the courier, the estimated delivery is 27/04/2018. I now have re-chased the courier regarding this matter and as soon as we received a new relevant information from them, we will contact you ASAP. 6)Thursday 26th April 2018 @ 13:43 Please be advised that this has been brought up to the courier’s end and they are still looking into this at the moment. Once we hear back from them we’ll contact you immediately. 7)Friday 27th April 2018 @ 05:17 Please be advised that we are still looking into this right now. We will get back to you once we have received any information from the courier. Apologies for any inconvenience this may have caused you. 8)Friday 27th April 2018 @ 08:40 Good day. Rest assured that we will contact you as soon as we have an update. 9)Friday 27th April 2018 @ 13:42 We understand you and we are really sorry for what is happening now. We are trying to do our best to amend this situation. Unfortunately, we do not have any information yet. 10)Monday 30th April 2018 @ 05:00 Apologies for any inconvenience this may have caused you.I now have re-chased the courier regarding this matter and as soon as we received a new relevant information from them, we will contact you ASAP. Kindly bear with us for some time more, we are doing our best to expedite on this matter for you. 11)Monday 30th April 2018 @ 11:56 I can confirm the this has been brought up to couriers end. Please be advised that once we hear back from them well contact you immediately.
30/04/18 by Alam
Reply from Parcel Monkey Published 8 hours ago Hi Grant, Thanks for taking the time to leave a review. I am sorry to hear about the failed collection. When the collection is booked, the details are automatically sent over to the courier. Please open a support ticket so we can discuss this further. Kind regards, Mike Thanks Mike Having already taken two days off work to wait for couriers who never turned and then spent several hours on your Live Chat trying to get some help from people whos only option is to reschedule a delivery I was supposed to get over a week ago, I am sure you can understand that I dont want to spend a minute longer dealing with the appalling customer service end of Parcel Monkey - unless of course you are willing to offer some proper compensation for completely messing me around. Kind regards Grant
30/04/18 by Grant Davies
Want some free advise? Use another service these are terrible.
30/04/18 by Customer
No complaints here.
Extremely easy to use, choice of couriers and prices.
Chose my service, paid, printed labels and courier collected the following day.
Very good service. Much better than queuing up in the Post Office.
30/04/18 by N Smith
Excellent service, quick and easy with updates. Reasonably priced.
30/04/18 by Customer
2nd time using this service, this time to move 4 large boxes from England to France. The courier sent me a text in the morning telling me when the driver would come. And 2 days later they were all delivered to France. Boxes were a bit bashed but I think they werent all that strong to begin with. Im really pleased with the service and I will definitely be using again!
30/04/18 by NH
Great service, great value.
30/04/18 by Marco Bernardi
Great service - picked up promptly and was able to track until parcel was delivered and signed for.
30/04/18 by Raj
Excellent service.
30/04/18 by Phil
SO easy to use and efficient
30/04/18 by Rebecca Drummond
Very Smooth transaction from start to finish at a reasonable cost.
30/04/18 by Customer
Was really easy to arrange and the parcels was delivered on time with no hiccups. Really pleased and will definitely use you again.
30/04/18 by Customer
Fast efficient service exactly as promised
30/04/18 by Richard Boiston
Picked up and delivered on time at a very good price
30/04/18 by Joe Scott
Easy to use.
Best courier deals.
Used this service multiple times and will continue to do so.
30/04/18 by Stephen Marshall
Excellent service as always, highly recommended, I won’t use anyone else!
29/04/18 by David
One of my sisters parcels was a suitcase and got missing at the couriers depot and over a week later it still hasnt been found. It had new clothing for her, her son and I. I hope it was not stolen internally!
29/04/18 by Customer
Fabulous service I was able to arrange the shipping from uk to nz really easy to do and parcel arrived really quickly !! Would definitely recommend and will be using the service again in future !
29/04/18 by Andrea
All pick and deliver when quoted.
29/04/18 by Debbie Cole
Top service as always ????????????
29/04/18 by Customer
Very good,best delivery
29/04/18 by Customer
Easy to use. Easy to pay.
29/04/18 by joanne Livermore
Easy to use . polite driver parcel delivery perfect
29/04/18 by SJB
Would have liked a time slot for the collection rather than just waiting in for the parcel to be collected but it was transported and delivered in good condition and time.
29/04/18 by Mrs. Jenny Boutle
Excellent service, parcel arrived early
29/04/18 by Roberto
Excellent service .... A++
29/04/18 by Customer
2 very heavy parcels went from that very south of England to the very north in less than 24 hours. Most impressive.
29/04/18 by Robert Sheward
Fast delivery and easy to use with so many drop off points
29/04/18 by Customer Raivis
Fair price fast delivery everyones happy.
29/04/18 by Teresa Cane
Very easy and good price , package was delivered really quickly.
28/04/18 by Anna
Parcel arrived on time, despite having to clear UK and French customs, and I got a call saying the delivery van was outside–very useful as my address is hard to find!
Excellent service, Id definitely use ParcelMonkey again.
28/04/18 by Customer
parcel collected on time and delivered within 24 hours
very pleased.
28/04/18 by john
Brilliant service! Cheaper than Royal Mail and easier as they collected from the address provided!
28/04/18 by Customer
Very good, thank you.
28/04/18 by Benedict Ke.t
Hassle free, economical postage service, would not hesitate to use in the future or recommend to friends. Excellent choice of service and couriers.
28/04/18 by Paul Devlin
Excellent service
28/04/18 by Debbie Roach
Easy to use to compare charges. Chose Parcel Force collection service and it all worked as it was supposed to.
27/04/18 by Customer
Easy to use and prices are excellent.
27/04/18 by Robert Vogan
Great service, easy to use and understand pricing. Excellent comms and simple tracking.
27/04/18 by Claire
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