We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,053 reviews.
The most affordable option, and so reliable! Thanks!
25/04/18 by Customer
I always use parcel monkey and have only had an issue once. Very good way of comparing a range of servicesand prices. I’d give them 5 stars but only because when I did have an issue it took far to long to resolve it. Their time frame for dealing with issues could be better
25/04/18 by Malcher
Parcelmonkey replied to my previous review saying if I provided the reference number they would look into the issue for me. I provided the number (PM_5101946_6241276) but they have not made contact.
25/04/18 by Bob S
Fantastic service, will definitely use again.
25/04/18 by MR COLIN BLAKE
Item collected 72 hours late with no explanation or apology! Very poor and wont be using again
25/04/18 by Tom King
Very good, cant fault their website, or how easy it is to use. All your tracking details on one site, with easy links to track each parcel.
25/04/18 by Matthew Rogers
Excellent service
25/04/18 by Esther
The best price in the market, service as described. I had a tiny issue and the instant messaging chat was useful and provided me with accurate information.
25/04/18 by George
Brilliant service and great value.
Highly recommended.
24/04/18 by Jimmy Smyth
Amazing no problems, well informed and parcel was picked up as planned thank you
24/04/18 by KB
Very bad service .I booked the parcel and collection was arranged for the next day . nobody turned up.There is no phone number to contact which I believe the company has intentionally don that so that people cant contact them. After a long struggle , i managed to contact through chat. The Parcel was re arranged for collection which was done as promised by DPD. The courier gave me a tracking number . I have no clue where my parcel is now. When I call DPD , the say that the parcel is still Parcel Monkey .and when I contact Parcel Monkey they are just changing their statement . Very very disappointed .
24/04/18 by Aamir
I had used few time their service
It is fantastic they picked parcel on time and delivered as well
Very good tracking system
24/04/18 by Mrs Khan
User Friendly website.
24/04/18 by Mrs Babington-Adewuyi
if I could I would give you zero stars. The last experience I had with this company was absurd. I will never use this company again and do not recommend it to anyone. I ordered the parcel to be collected the day after I got my money in a hurry and every day for two weeks they kept postponing. after I canceled the service and chose a serious company that actually cost me £ 10.00 less, after several messages I managed to get my money back after a month of stress and loss of time.
24/04/18 by Giovanni Caruso
Parcel monkey were fantastic.The package arrived on the time and the price was the best I could find. I would recommend Parcel Monkey and I will use them again.
24/04/18 by Charlie Caw
Excellent service.
24/04/18 by CustomerAnn
Was collected a day later than agreed and paid for the service
24/04/18 by Customer
You did much better this time I was very pleasantly surprised to receive my documents in the time stipulated. Well done indeed
24/04/18 by S H Al Karimi
Very efficient and reasonable too
24/04/18 by Customer
My overall experience was very positive and the parcel arrived at its destination much quicker than I had expected. The price was competitive.
The only surprise was that the courier partner weighed the parcel in at 2.5kg. I had weighed it on my kitchen scales at 2kg . A small additional charge was taken but the total cost was still cheaper than other options. Surprised at the discrepancy though.
24/04/18 by John Fraine
Very please with parcel monkey one week and my box was in corfu
24/04/18 by Marilyn Hall
Thanks for prompt and courteous service.
24/04/18 by Magda
Excellent as always
24/04/18 by Peter Dittmann
I received an additional charge of over £30, which was automatically taken from my bank account. I asked to see proof that this had been asked for, ie. an invoice from the courier but parcel monkey refused to provide it. Looks like another case of extortion from a broker in the delivery world
24/04/18 by Julie C
Our Response: Hello Julie,
The charge was based on volumetric weight which is based on the dimensions (length x width x height)
If the dimensions are slightly out then this will result in the volumetric weight being incorrect and therefore result in an additional charge. The courier measures the dimensions with extremely accurate laser measuring technology.
If you would like to discuss this further, please contact us.
Kind regards,
Mike
The item arrived in 2 days, happy with outcome, fast and efficient service.
24/04/18 by Customer
Brillint service
24/04/18 by Lyn
Always use Parcel Monkey. A good choice of ways, prices to send parcels
Their web page very easy to use and understand. My first port of call when we need to send parcels.
24/04/18 by Keith Ralphs
very good, easy to book, experienced no problems
24/04/18 by Alison
I elected Parcel monkey for sending papers to Canada quickly. Having selected DPD as seeming the fastest, I was given an hours slot when they would be collected. I waited in the whole day, and no-one came to collect the parcel. I then rang DPD who promised to ring back in an hour, but failed to do so. I then rebooked for the following day, when DPD collected at the right time. I have previously used parcelforce who seem more reliable than DPD This caused a lot of unnecessary stress.
24/04/18 by Customer
Saved about £3 on post office prices. Would use this site again.
24/04/18 by Mrs Sparrow
Very good and quick
24/04/18 by Martin Thoroughgood
Scam! Dont buy extended liability as in my case . I booked through parcel monkey delivery as I returned brand new basin tap by using UK mail courier . I was advised by store that My goods were damaged throughout delivery . As I have add extended liability on the amount of goods, I placed claim . Parcel monkey , asked me to provide photos of damadge goods, invoice and package photo. As the shop didnt sent me picture of package only damaged item. Parcel monkey rejected my claim as I havent provided photo of the package. I have read parcel monkey terms &conditions and especially clause 10 with regards to claim, in this clause not specified any conditions that should be meet i.e. MUST have photo of damadged package ! So its mis-sell and misleading clients as company offers extended liability without mention exact conditions to make a claim ! So you buying "insurance" without knowing what Are conditions in order to make a claim in case your item damaged. As customer you dont have full information on this additional liability, which actually from my personal experience will never see a penny from them. So parcel monkey charges but without any intention to compensate you in case of damages.
23/04/18 by Liliana
Great service using Parcel Force
23/04/18 by Customer
Amazing delivery company. They are so good in what they are doing. First time when Im sending with Parcel Monkey and Im so pleased of, in future Ill send only with them. Use Parcel Monkey with trust!
23/04/18 by Ovidiu Latu
Total scam and when something goes wrong they take your money and run. Typical big company bully boy tactics against individuals. Parcel not picked up for a week even though it was paid for next day delivery. No refund or close to it. All you get in generic mail responses. AVOID AT ALL COSTS
23/04/18 by David Flide
2nd time Ive used very easy to do. Would definitely recommend and use again .
23/04/18 by Shazz
I’m chuffed...I sent a large heavy parcel from the UK to Turkey. It would have cost me £118 if booked directly with ParcelForce...the next best price I could find on another site was £96 but I ended up booking through Parcel Monkey for £31.99!! It almost seemed too good to be true, I will 100% use again.
23/04/18 by Ryan Dale
Efficient, user-friendly (uncomplicated) and cost-effective means of international postages
23/04/18 by Customer
Cant find it cheaper anywhere
23/04/18 by Customer
Used this company many times now to send parcels to Canada....fast and efficient.
23/04/18 by Donald White
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