We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,016 reviews.
First class collection and delivery tracked all the way
04/09/18 by Ian R
Parcel monkey were great in finding me a cheaper postal option, I saved a huge amount than going direct
04/09/18 by Customer
The price is very good and everything arrived safely but I was told it would take 3 work days, but it took longer than a week. Apart from that, I was satisfied.
04/09/18 by Marlene A.
excellent service
04/09/18 by B.MILLS
All went to plan. Easy to arrange.
04/09/18 by Aissa Sadler
I had to reship a package that was returned via Colissimo International (C.I.). I have just spent 30 minutes working my way through an inefficient addressing system for Portugal. This followed on from having my usual email address rejected due to too many digits. Prior to that I had obtained a quote for shipment from France to Portugal. A great price though I was worried to see that the price shown for Colissimo International was twice what I usually paid. However I forwarded the quote to my editorial address for future reference. Now to the more interesting bit. I filled out the form for shipment and got a note back stating that the price had risen by around 50%! By this time I was desperate because in my case time costs a great deal of money! As such I accepted it. Now I shall wait to see what happens with regard to part two. Part one will appear on my European blog now read by several million expat Brits in the EU. I somehow get the feeling that this company is going to get a mention in my next COMPLAINTS BOOK. Parcel Monkey badly needs a good PR company!!
04/09/18 by Anthony Matthews
Delivered on time and easy process to follow
04/09/18 by Customer
No problems at all, would recommend.
04/09/18 by Chris G.
Good price - very happy with service.
04/09/18 by Rosemary Murphy
Delivery very good but charged my card twice!
04/09/18 by Matt
Easy to use online, collection was on time and drop off across the channel was perfect and no damamged....
Low cost way to transport goods for students for Uni.
Thank you
04/09/18 by Jose Santos
Seamless service - did exactly what it said on the tin.
04/09/18 by Jens Rom
Item collected and delivered as promised.
04/09/18 by Kevin
Sent parcel to Switzerland which arrived speedily and without hassle.
04/09/18 by Alan Shaw
Brilliant service.
04/09/18 by Burwood Customer
Fantastic service. Efficient and cost effective shipping of large parcel to Dubai, in 6 days. Very happy customer
03/09/18 by Peter Harmer
Excellent. Performed as promised. Highly recommended.
03/09/18 by Brenda
Excellent website. So easy to find a decent courier that would be able to collect a large item
03/09/18 by Judy Brown
Great service with traceable parcel movement and delivery
03/09/18 by Mike
No problems.
03/09/18 by Ian
Fantastic and efficient service . Reasonable rates
03/09/18 by Pam Fraser
First time used parcel monkey. Picked up right in the time frame proposed when ordered, then delivery to rural south western France within a couple of days, much faster than I expected. Great service.
03/09/18 by Customer
Fantastic service and easy to use.
03/09/18 by Raymond Gibson
I paid for a next day 24 hr service to collect a parcel from me to deliver elsewhere. The parcel was collected, however... - Parcel was delivered 5 days later. - no tracking data at all on Parcel Monkey website - Contacted Parcel Monkey who didnt seem bothered and replied with copy and paste answers. - Parcel Monkey did not even attempt to contact the courier, so no info why it was late or no tracking info. - Refused to refund as there has to be 5 working days passed before they do this. Mine was over the weekend so it didnt qualify. How a company can justify 5 working days as acceptable when a customer has paid for a next day 24hr service is unacceptable. This is not the service that was paid for. But this is how these impersonal companies get away with it.....its in their T & Cs. You are better off using courier companies direct, not a third party cowboy company like Parcel Money who use the same companies anyway but just get in the way. Avoid.
03/09/18 by Martin
best prices around and the web site is easy to understand with loads of options like drop off and post office or collection from your door. Also they take parcels up to 30kg. I am not steven forster where has that name come from????????????
03/09/18 by Ken Hewitt
Nice, easy and fast delivery at small prices!
03/09/18 by Miriam
Prompt collection and delivery
02/09/18 by Steve Blinstrub
Excellent. Parcelforce collected and delivered when promised.
02/09/18 by Mrs Nicola Lundie
whole process went very smoothly
02/09/18 by Dirk
Let down again, unreliable, failed to collect. Tried before and let down then. We will never use Parcel Monkey again. Unhelpful.
02/09/18 by Russ Jones
My go-to when sending parcels (ebay sales, returns etc). Site super easy to use and excellent pricing. Never had any problems would not hesitate to recommend
02/09/18 by Matt
Parcel Monkey offered a very reasonable quotation which was cheaper than the quotation from the courier service directly, easy registration process and managed to book a drop off to a location 5-mins away from my home. Parcel tracking was accurate and the delivery completed a day before the estimated date! Fabulous service altoghether, will definitely be using Parcel Monkey again.
02/09/18 by Miss Amarabandu
Parcel monkey is a broker and for them Im very happy 5 out of 5. i used DPD and for them Im not too happy. Yes It was delivered next day no problem, but on the label i specifically put "do not leave unsecured". So what did they do, the driver left it on the front door step in plain sight of everyone walking down the road. I will not be using DPD again as they can not follow a very simple instruction.
02/09/18 by Antony johnson
As always amazing! I truly recommend the service.
01/09/18 by Sandra
I was advised by a friend to try Parcel-Monkey. This company has never made a mistake with my bookings. Highly recommended.
01/09/18 by Customer
Fast and good
01/09/18 by Customer
Great services. Picked up and delivered as promised. Will use them again.
01/09/18 by MOIRA WISE
ABSOLUTE NIGHTMARE. Parcel was collected 12 days ago, with a 3-5 days service. Not only was it not delivered, but also we lost tracking half way, and Parcelmonkeys answer has been "we are waiting to hear back from the courier" for a week!!! I called the courier myself, who said they have never been in touch, and provided an email and phone for them to get in touch. I sent this to Parcelmonkey, and their response is "we need to wait for the response of the courier"... WHAT A COMPLETE NIGHTMARE. NEVER AGAIN!!!
01/09/18 by petra
Disappointed. My son was not at home when the parcel arrived. A card was not put through the door so he did not know where he should collect it from, I spent 15 minutes on the phone today trying to locate a collection point. I was told that my son should look online for GLS (local carrier). He has now collected the parcel & said everything was in good condition. I have taken another parcel to the Post Office today, to send to my son, via Parcel Post. I should appreciate it if a card was posted through the door should he not be available.
01/09/18 by A. Coulthard
quick, the order arrived intact and in 3 working days from england to portugal, the price is excellent, thank you for the excellent service
01/09/18 by Paula Rodrigues
