We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,053 reviews.
First time using Parcel Monkey. Great experience. Website easy to handle and full tracking from UK to Italy.
27/04/18 by Customer
Fantastic easy service at a great price
I will use from now on
27/04/18 by Customer
very good quick and easy
27/04/18 by Customer
terrible, the courier did not come on the day i booked. He reported to his company he left a card and did try to collect. He did not, the collection was delayed for 3 days. terrible
27/04/18 by keith hall
Our Response: Hello Keith,
Very sorry to hear about this late collection.
I do apologise on behalf of the courier for the late collection. Here at Parcel Monkey, we take your order and then pass it onto the courier that you chose upon booking in an automated process.
Therefore, we do not handle your parcel and do not make the collections. The collections are made by the courier you chose via our quote engine.
If you would like to discuss this further, please do not hesitate to open a support ticket via your Parcel Monkey account.
Kind Regards,
James.
good prices, easy website
27/04/18 by Alan
Quick and convenient
27/04/18 by Ms sharon Keast
From UK to the Ukraine in 4 days - amazing service!
27/04/18 by Customer
great easy service
27/04/18 by Customer
not the fast service offered - delivered to PO Thursday, picked up on the Friday and left in Inverness over the weekend - ok not working days - delivered in France on Thurs - so in fact took a week not 3/4 days.......unfortunately things in the box were needed on the thurs when my family flew to UK - so little disappointed - however lesson learned DO NOT POST PARCEL ON A FRIDAY.......also not the cheapest for drop off - may try other sites this week as have another box to deliver.....
27/04/18 by Helen Gauld
Im very happy with Parcel Monkey & will use them again.
27/04/18 by Brooke Ballard
As always utterly superb service.
27/04/18 by Cj
Easy to use quick service great prices
27/04/18 by Gillian Floate
parcel took almost a week to get there on dpd 24 hour and sustained damage paid insurance but still waiting for compensation jumped through all the hoops with emails and photos !!!
27/04/18 by Simon Barden
Love parcel monkey
26/04/18 by Customerpatricia carson
Would deffenitly recommend, parcel arrived safely , the only thing I would say is a text message system for when they are perhaps an hour away would be great as I work nights
26/04/18 by Steven
Great service highly recommend
26/04/18 by caroline broadbent
Very good service. Dropped off at a designated point and delivered promptly.
26/04/18 by Customer
Sent 30kg to Slovakia for under £25 and it arrived other end in under a week. Excellent value and delivery time.
26/04/18 by Customer
Great service, so easy to use, no waiting in big post office queue.
26/04/18 by Nick
Picked up the parcel an hour before their states time to do so, lucky I was home! And I was charged extra due to THEIR electronic machine to measure size and weight! They said my parcel was 10kg heavier than stated?? Not sure how that happend as it was in original box unopened with the weight printed on it from the company who delivered to me!!!!
26/04/18 by Baffled
Great service, fast estimate of prices and good choice, if to deliver to the postoffice or be collected from other courier
26/04/18 by Customer JP B-G
My parcel has now be with the local DPD courier since 9th April "awaiting further instruction from the sender". As I cant contact DPD directly, Im reliant on ParcelMonkey to try and resolve this but they just dont seem to care. They have said they will look into my issue. However, all their customer services do is repeat the same thing rather than actually trying and sort it out.Here are their responses.... 16/04 I hereby acknowledge the receipt of your message and forward your concern and we will inform you should there be any updates from the courier. 17/04 Please be advised that this specific request has already been brought up to the attention of the involved courier. 19/04 Please be advised that the local agents will contact you regarding your request. 22/04 We understand the urgency and importance of this parcel to you. This has been brought up to the attention of the courier once again. Once we hear back from them, we will let you know right away. 25/04 Please be advised that we have re-chased the carrier regarding your parcel and as soon as we have an update we will contact you directly.
26/04/18 by Bob S
excellent!
I have no reservations, I would recommend this company to anyone.
26/04/18 by Mr Sudesh Sangray
First time using Parcel Monkey, website was easy enough to book the delivery. Wasnt obvious how to follow the progress of the shipment but it got there okay.
26/04/18 by Dave Bowyer
Fantastic competitive service yet again.
26/04/18 by John H
Good service.
26/04/18 by Sender
Easy to book and followed the parcel all the way on the internet..Arrived on the day expected..An excellent service, one I’ve used before and will continue to use.
26/04/18 by Dorothy Cobb
Brilliant service as ever, Thank you Parcel Monkey!
26/04/18 by Nigel
Best price for Parcel to France. Fast and secure delivery of Parcel. Will definitely use again.
26/04/18 by Dawn
It was a simple and straightforward process.
26/04/18 by Customer
The negative reviews, 16%, are so bad that I wouldn’t trust this company. A friend mine tried to use them, she paid in advance but they never collected the package and won’t refund the money.
26/04/18 by Gavin Lawrence
Brilliant as always!
25/04/18 by Customer
Simple to book, lots of tracking information and kept up to date. Will use again.
25/04/18 by Margaret
I was pleased with the service even though it took a couple of days,I like the fact that the parcel is picked up from wherever and I can track it
25/04/18 by J.Simkins
The only gripe I have is on the pick up day we had no idea of a time they were comming it turned out to be late afternoon.
25/04/18 by Alan stewart
Parcel arrived damaged, some items were lost from the parcel.Arrived in really poor condtion
25/04/18 by Customer
Excellent service
25/04/18 by LYN HARDY
Trusted! Thanks again :)
25/04/18 by Customer - PD
Great service
25/04/18 by Gary Woollam
Nice and easy way to get good postal rates.
25/04/18 by Sandra, Scotland
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