We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
Excellent service! The parcel was extremely simple to book, hassle free, affordable and very quick. Collected on the requested day and arrived at the destination overseas a day early. Very impressed. Highly recommended.
06/07/18 by Customer
Good Prices - No issues so far
06/07/18 by Sam
My parcel got picked up and I kept getting messages that I was unavailable and should book another day for collection. Ive also only received one of my parcels although it said two days and they were collected a week ago.
06/07/18 by Customer
Great service at a very good price
06/07/18 by kevin
Utterly useless, booked in good time for an urgent 24hr parcel, selected the most expensive service (Parcelforce) but no collection even attempted the next day. (We have a manned reception) Contacted "LIVE MONKEY" (says is all) and get the normal brush off and "Our service doesnt actually mean any timescales will be adhered too". Telephoned Parcelforce and they could not track any collection for us so seems they never even got the order from PARCELMONKEY for my collection. Whatever happens now the parcel will be late..
06/07/18 by Justin Gaskin
DONT BELIEVE THE PROMISES OF INSURANCE COVER. Just had a very bad experience where a parcel was damaged in transit. OK, it happens from time to time. I get that. Thats why I insure. However, when it comes to making a claim, talk about wriggle ! They could teach Neymar a thing or two !! It wasnt packed correctly (it was), the recipient didnt photograph the parcel (?), I didnt photograph the parcel (??) etc etc... Basically they sit as judge and jury so very good look to anyone needing to make a claim. Very bad service Parcelmonkey.
06/07/18 by David Garratt
The interface and organisation of Parcel Monkeyare excellent. The fact that the chosen courier (DHL) does not ship internationally any items containing batteries when booked through Parcel Monkey (it does otherwise) surprised and disappointed me greatly. I hope to be reimbursed.
06/07/18 by Poisson Lune
Good price. Easy to fulfil. Arrived in the eu when meant to safe and sound.
06/07/18 by Mr & Mrs Petty
Excellent service, easy to use website and hitch-free process. I always use Parcel Monkey for bulky courier items and would recommend them without hesitation.
05/07/18 by Mr MARTIN WOOD
Perfect service! I dont have any problem!
05/07/18 by Nadia Denughes
best service in uk mate , dont missssseedddd :)
05/07/18 by Customer
Good overall service. Tracking could have been more accurate. Couriers were polite and friendly. Unclear on website whether the parcels traveled during the weekend. Three day delivery paid for and parcel collected Friday but did not arrive until Wednesday (6 days).
05/07/18 by Customer
Great service and much cheaper than going through Parcelforce direct.
05/07/18 by Anne Holland
Always use parcel Monkey.I normally get their quotes and take the Parcelforce price(collected).I recently sent to Germany.Thru.Parcel Monkey it was £37.Direct thru.Parcelforce £128.Need I say more !!!!
05/07/18 by John Hutchings
This was my first time using parcel monkey and Id love to give them more than 5 stars! My parcel reached destination very quickly! Their price quote was cheapest in the market as well. I highly recommend it to anyone sending parcels. Id definitely be using it next time as well.
05/07/18 by Waqas Bajwa
Sent a parcel weighing just under 4kg. A week after the parcel was delivered I received an email saying they weighed it and it was 16kg....? For this they charged my card another £40... When I tried to dispute it they said they couldnt help without a picture of the actual parcel. By this time the parcel was at the other side of the world and opened and discarded. This parcel was 4kg and they are trying to charge me for 16kg....? I now have to go to my credit card company to recover the charge which is completely incorrect.
05/07/18 by Jo
I booked my parcel well in advance for Monday 2nd July. It was not picked up and no reason for not doing. I had to rebook after contacting courier service. I don’t find this acceptable. I received my parcel 2days later as promised for 48hr delivery service.
05/07/18 by CustomerMrs Frankie Nissim
Very efficeint
05/07/18 by D Orpin
Posting the item was easy, clear instructions, but took six days to arrive at destination in France, not three as stated. Would use again.
05/07/18 by Customer
Very quick and easy to use. Happy to continue using Parcel Monkey UK.
05/07/18 by Mr Richard MacRae
Took just a week to get a box to corfu
05/07/18 by Marilyn Hall
Really easy service and no issues with the delivery.
05/07/18 by Philip Gowing
Shipped 25 kg box from London to Wellington using parcelmonkey’s own air service. A third cheaper than any other company. Arrived safely by air freight in a week via reputable couriers (parcelforce, norsk and dhl). My only criticism is that because there were a number of carriers, the original tracking number only worked for the first leg and I had to ask for the international tracking number. Would have been 5 stars if the tracking system could have been more streamlined.
05/07/18 by Judith from London
Hi Judith
Many thanks for taking the time to leave a review, we really appreciate your feedback - we are looking to improve the tracking on this service to make it easier to follow your item to delivery.
Kind regards
James
Great service.
04/07/18 by Customer
Excellent on time with tracking
04/07/18 by Customer
Easy to navigate website and easy to book. Great service will use again.
04/07/18 by Customer
Terrible 3 days wasted waiting for a parcel collection
04/07/18 by Ross Mcdade
Super. First time I used you all worked great
04/07/18 by malcolm macgregor
Excellent Service - Collection always made when specified.
04/07/18 by Customer
it was really seamless. . impressed
04/07/18 by Customer
Parcel monkey are my default company to use whenever I have a parcel to send.
04/07/18 by Mr T
I am so impressed with this service, excellent price. My goods were delivered in a timely manner and with no damages. I will definitely use this delivery service again
04/07/18 by Customer
Used it few times, never any problems, good prices, etc.
04/07/18 by Micky
Good service
04/07/18 by Customer
Simple and easy to use, best prices and the biggest choice
04/07/18 by Mr David Clarke
very very good
04/07/18 by maxmilian
I love their prices and online website. But if something goes wrong I feel that their is no one to talk to and there is a lack of real customer service.
04/07/18 by David E.
Very good service, able to track and received as mentioned in description!
04/07/18 by Atreus
I wish I had sent my international documents parcel by Royal Mail than using DPD.. horrible service by DPD. Parcel was missing so tried to contact DPD and they said they can’t help me because I booked by third party?? I explained them it’s urgent due to medical visa documents but the lady on phone seems no human inside.. I was so frustrated.. never again DPD.
04/07/18 by Akash Awari
Had a great experience with Parcel Monkey. Very competitive quote. Booked in online and then item got collected the next day. Item was tracked so I new it had reached its destination. All very straightforward and easy. Would recommend as a great alternative to the traditional postal methods.
03/07/18 by Simone
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