We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,632 reviews.
I have used Parcelmonkey regularly, usually to sent items overseas and generally if I use the more expensive Parcelforce service I usually have no problem. However every time I try to send a parcel to Asia with DPD there is a problem and the parcel usually ends up coming back to me 2 weeks later after it has travelled all over the country because DPD have decided that it contains a restricted item. However this does not happen if I send with DPD to USA or Canada. In the past these restricted items have included books, shopping bags and most recently because they have decided they cannot transport a parcel which contains two bags of sweets. The sweets were declared in the contents on the order and customs documents and Parcel Monkey were more than happy to take my payment and book the order. I sent two parcels to friends in Taiwan last week which contained sweets amongst other things, I have sent similar items numerous times before with Parcelforce with no issue. Initially the tracking said the parcels had left Heathrow and were on the way to Taiwan but on checking again today it looks like that is not the case and the parcels seem to have been transported around various DPD hubs in England but I have not received any communication to say there is an issue. I have contacted Parcel Monkey Customer Service today to find out what is going on and at first they said the parcels were on the way to Taiwan and then changed there mind and said that they were on their way back to me because they contain restricted items - sweets! Now I have no idea when I will get the parcels back and will face a battle to get a refund just so I can send the same parcels with the same content using their more expensive Parcelforce service but by then my parcels will be two weeks late and I will not be entitled to any compensation for this delay. To their credit when this has happened before Parcel Monkey have always given me a full refund but this does not fully resolve the problem, if anything it is the lack of interest in sorting the issue out, ie helping me get my parcels to where they need to be, that is more frustrating. It seems to me from the issues I am having now and have had previously that DPD are reluctant to transport anything to Asia but if that is the case why do Parcelmonkey still keep offering this company as an option for overseas shipping? I note that when negative feedback is left on this website the standard response is that they are just a price comparison site; there certainly seems to be no interest in resolving issues that occur that’s for sure!
10/04/18 by Carol Drake
Does what it says on the tin - finds the best deals for sending parcels.
10/04/18 by Customer
Will defiantly use again very easy to book online and very reliable
09/04/18 by Tim mullock
Booked UKPOST via Parcel Monkey, they failed to pick up on the assigned day then turned up every day after for 3 days.... Prob not Parcel Monkeys fault but still a poor experience.
09/04/18 by Tim Betts - Ashby
As I am failing to get past your contact us page, I thought if I give you 1 star you might contact me!
09/04/18 by Customer
First rate - thanks!
09/04/18 by Customer
Generally reliable - with 1 problem a few months ago. Website is good and easy to use. Main downside is that if there is a problem you cant speak to anyone.
09/04/18 by Jane Booth
Really disappointed parcel did not get picked up on the day it should have and not so much as an apology from parcel monkey
09/04/18 by Carl Bridson
Will definitely use again. Easy to book, very good value. Collected on time, delivered on time, service can’t really be improved.
09/04/18 by Barry
Easy process, clear pricing. Parcel collected as arranged, and delivered likewise.
Very pleased, and would certainly use again / recommend to others
09/04/18 by Garry Hobbs
It took 2 days for the parcel to be delivered from London to south of Hungary. Excellent service ????
09/04/18 by Ildiko Cooper
Excellent service
09/04/18 by Customer
Sent a parcel to my daughter in New Zealand and it arrived after a couple of days no problem. Will defiantly use this service again
09/04/18 by Kristina berg
this is my PM number - PM6138451 I did everything mediation, FAO manager,formal complain, nothing worked- you want to give me 20 pounds for a full luggage which only its price is 100 pounds. PLease people DO NOT USE THIS COMPANY i really want to help innocent people to not have their thing stolen!!! and no compensation given. PArcel MOnkey should be closed by lack of care
09/04/18 by Stephanie Koutny
Great, easy to use and parcel was delivered and collected as arranged
09/04/18 by Jennie
all good, recommend
09/04/18 by thejimmy
Put request in for parcels to be delivered; the tracker site advises that the parcels were not ready for collection but at no point did the courier make contact or try to pick up the parcels. Nonetheless, the full balance has been taken from my account. I have had no contact from ParcelMonkey since and am very suspicious that fraud has occurred. ParcelMonkey are proving extremely difficult to contact via phone or email.
09/04/18 by Sophie
DO NOT USE. Parcel was dispatched on the 1st of Feb to Italy, was contacted by customer to ask where the product was after about 15 days, Contacted parcel monkey 6 times to be told they would contact the courier, heard nothing for months and on the 9th April told me I would not be entitled to claim as it need to be reported in 10 days of due date. Still dont know where my product is and over £100 out of pocket, with a negative feedback from customer. Moved to another courier service.
09/04/18 by Sean Trigell
Nowhere near as good as ordering directly with parcelforce.
08/04/18 by mouseym
Mostly fine - used many times and generally good service. On this occasion, parcel was actually quite badly damaged in several places, so not sure what happened to it on the way, Luckily contents were fine.
08/04/18 by Customer
All worked as promised, customer at the other end well pleased. No probs.
08/04/18 by David C
parcel sent to austrailia ,kept updated and delivered when said thank you.
08/04/18 by caol
Great service
08/04/18 by KJ
Dreadful company, avoid at all costs. Customer services and deliveries both on par - non existent
08/04/18 by Josh Mitchinson
Once again a first class service
08/04/18 by CHRISTOPHER VINE
Just to say I have used these guys a few times and so far cant complain at all, great service +++++
08/04/18 by Nigel
You must be mad to use this company they delivered a parcel damaged and still will not refund postayAVOID AVOID. I wish I had read these comments before using the company is a joke they have known customers care AVOID AVOID
08/04/18 by Richard hosking
Fast and efficient
Cost effective
Would def use again!
08/04/18 by jasmin
Impressive. Easy booking, relatively good prices and most important fast delivery.
15kgr parcel from Greece to UK, less than 24 hours delivery. Thanks
07/04/18 by Skriapas Christos Greece
Reliable booking online, fast delivery, can track the parcel. Very very pleased with the service.
07/04/18 by Ahmed Nadeem
Man came took parcel delivered next day
07/04/18 by robert
Great prices and choice of delivery options
07/04/18 by Ian Pattenden
Who the feck wants to open an account to simply track your delivery. Bollox of a site, no phone number. Everything points you back to "open an account or log in " page. Get with the plan you antiquity named monkeys! Parclefore, royal mail, Courier, UPS, all lets you track your incoming parcel without opening an account...
07/04/18 by Davy Gray
Brilliant service, everything went great, parcel was delivered in time with no signs of any rough handling! Cheers
07/04/18 by Customer Lucia
Spots on ,no problems at all
07/04/18 by IOAN COSMIN BARLEA
Very easy to use website, perfect experience, thanks
06/04/18 by Ann
First class service every time would not hesitate to recommend
06/04/18 by Customer
It arrived and all was as expected.
06/04/18 by Andrew Harben
Was as good as its word on collection and delivery.
Would have no concerns in using again
Thank you
06/04/18 by Customer A Masters
WORST COMPANY EVER! They did not send my parcels they lost it. They want to give the minunim of insurance that does not cover even the price of my bag. Most of my belongs are there . I tried mediation i did not an answer , i tried FAO manager not an answer. WORST customer service ever!!!!! no direct email or phone. DO NOT use this company!!!!! i want a compesation for the stress and the time lost because their small letter block all type of material lost. AGAIN DO NOT USE THIS COMPANY they are robbers and disonest.
06/04/18 by Stephanie Koutny
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