We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,053 reviews.
The Turkey part of the shipping was problematic. They did not bring the parcel to the door and the delivery guy was so rude and even yelling the person taking the parcel which is not acceptable at all.
06/05/18 by Customer
Every time I have made a booking via parcelmonkey I have had my parcel picked up on time. Once the courier did not show up and they rescheduled it for me without any fuss. All in all I have no complaints and I shall keep using them for my pickups/deliveries
06/05/18 by Dr SGK
Very good swift service
06/05/18 by Irene Matalevitch
Excellent best courier collection service Ive used
06/05/18 by david
Booked for a collection, waiting for Parcelforce from 8am-6pm (a ridiculous time slot) and they didnt turn up! Extremely frustrating and poor service recovery from Parcel Monkey who could then only offer collection 4 days later. Awaiting my refund total waste of time
06/05/18 by Natasha evans
First class. Very easy to use.
06/05/18 by Andrew Waters
Good service - Easy to select the service you prefer
06/05/18 by Aleph null
Picked up on time and delivered within the stated time, so very good. The box was handled very carefully and looked pristine when it arrived. Very good value for money.
06/05/18 by Customer
I use parcel monkey regularly to deliver to my son who lives away, so far pick up and drop off have been on the days requested and the parcel has arrived in perfect condition.
My only small point is Id love a time slot for pick ups on the occasions we have used them they have come to pick up late afternoon, meaning someone has had to wait in all day ... having said that its a cheap service and I wouldnt want to put the cost up.
06/05/18 by Customer
Very efficient service
06/05/18 by Grace
Excellent work. I am very satisfied.
06/05/18 by Hajnalka
A1 service - good value, good coms.
06/05/18 by Pete Seddon
Great service
05/05/18 by Customer
Price was really good for the load I sent to Ireland from the UK (8 boxes, 120kg - £130) and they arrived within the DPD 48 hour window.
My only recommendation for future users is to really get sturdy boxes. I used random boxes I picked up from work and a few of them got fairly bashed about. Also seriously heed the warnings about sufficiently cushioning your contents with bubblewrap/Styrofoam.
The service actually offered from Parcel Monkey however was on point and I would use again.
05/05/18 by Stacey
All good. Delivered fast with no damage
05/05/18 by Customer
Excellent quick service which I highly recommend
05/05/18 by Irene Walker
Very easy to set up and communication was excellent
05/05/18 by Keren Disbury
Prompt collection and arrived safely at its destination.
05/05/18 by Helen Cave
Quick and easy postage organization. Convenient and reasonably priced.
05/05/18 by Paul
Well priced service and 13KG parcel delivered as stated.
05/05/18 by Steven M-Godfrey
Easy to book online
Dropped off at post office and delivered on time and at a great price
05/05/18 by Customer
Sent a 11kg parcel from NZ to U.K. and it arrived in 2 days with no problems - amazing!
05/05/18 by Customer
excellent, will use again, thanks!
05/05/18 by paulw
Great service. Picked up on time, delivered with no problem.
04/05/18 by Customer
Very well priced and very efficient.
04/05/18 by Customer
Easy to use, no issues
04/05/18 by Customer
Were using Parcel Monkey for the first time and wasnt sure what to expect.What a lovely surprise for me as knowledge staff kept me informed at each stage.My parcel were delivered without any interruptions or delays.Fast and secure. Would recommend to anyone.
04/05/18 by Malgorzata Szymanska
Brilliant excellent service thank you very much
04/05/18 by Customerpatricia carson
Brilliant Service provider, thank you!
04/05/18 by Customer
this company has no professional manners, i started using them as i started a small business i ship goods outside Europe, they lost one of my parcels they kept me waiting for 2 months for an answer, they made a mistake and now they found the parcel but instead of shipping it to the destination they gave me the option to return it to me and i have to pay for that again, BTW they have no contact number, if you have an issue they have an army of people to reply to you by asking you to repeat your issue everytime you chat online wih them. my story still not over with them
04/05/18 by Mohamed
I had nothing but excellent service from this company
from booking it to the end results of my family receiving it .
well done to all I will definitely recommend this company to friends and family
04/05/18 by CustomerMeme
Excellent service
04/05/18 by Alison
Very awful service and dont care attitude
04/05/18 by Customer
well they are very professional !... and i am very satisfied.
04/05/18 by Customer Violetta
Was such an easy way to compare the best of companies... I didnt even get the prices that low going on their websites! Quick links to help keep track. Any problems they handle
Brilliant
Well recommended
03/05/18 by Customer large parcel
Box was damaged in transit! But actual delivery time and communication is very good. Have used several times and found to be very reliable. Would’ve given 4 stars except for damage!
03/05/18 by Customer S Ahmed
Didnt collect the parcel. Wouldnt give an immediate refund even though I paid with Paypal. Dont use. I wouldnt ever use them again.
03/05/18 by Farhana
4 days later I’m still waiting for a parcel that is supposed to be next day delivery. There is no phone number to sort this out so a pretty **** service so far!!!
03/05/18 by Adam
My husband recently sold two items fairly expensive items on Ebay and used the Parcel Monkey comparison service to find a courier, which was Parcel Force. He paid for the collection and delivery via Parcel Monkey. Everything was packed, weighed and measured ready for collection by Parcel Force. (needless to say he has done this a fair few times!) Upon collection the Parcel Force driver mistakenly added the wrong delivery labels to the goods which resulted in them being sent to the wrong recipients. We reported this mistake immediately to both Parcel Monkey and Parcel Force as soon as we had complaints from the Ebay buyers, but neither company would help us, they simply referred us back to one another passing the blame. Parcel Monkey demanded photographic evidence of the wrong delivery label, and Parcel Force simply refuse to help or even deal with the complaint about the driver because the delivery contract was via Parcel Monkey. Parcel Monkey won’t raise an investigation with Parcel Force unless we can provide photos… but as this has taken us a week to get to this point the people who bought the items off Ebay haven’t got the original packaging any more. The only evidence we have are emails to prove the conversation and the subsequent paypal refunds. But Parcel Monkey are refusing to accept this as evidence. Its so frustrating that neither company will provide decent customer service - weve had to explain ourselves over and over again as there is clearly no record of our complaint. In addition, my husband had to arrange another collection and re-delivery of one of the items out of his own pocket from the customer who was actually quite helpful – but in total he’s lost well over £200 in the value of the goods and courier costs, not only has paypal automatically issued refunds to one of the customers for the goods, he was charged AGAIN today £53 by Parcel monkey in excess weight charges, who told us that it was because the one of the parcels weighed more than was on the delivery label – but the delivery label was on the wrong parcel!!! The charge was passed onto us from Parcel Monkey via Parcel Force apparently. We can’t talk to anyone at parcel monkey about this, their customer service is ridiculous no phone numbers, emails are automated and when we get put through to a manager they simply respond with the exact same message as before without understanding our particular situation. Their facebook chat is about as useful as a wet paper bag. Parcel Force just refuse to accept any blame at all and say its standard procedure without understanding that its their driver who has caused this huge headache! We booked this service in good faith and expected a lot more from both companies in terms of customer support. Needless to say were extremely disappointed and far worse off then before. Well never be compensated for the days weve spent trying to fix the most basic of errors - which two huge service providers should be able to do without any fuss at all. Well be contacting Trading Standards as this is utterly ridiculous.
03/05/18 by Katherine Wright
Useless After 10 days the only thing I have got is apologies for the inconvenience and telling me DPD has never replied to them for 10 days I called dpd opened a case dpd did their search (which takes 5 days)found out parcel has been lost but I cant get my claim back because parcel monkey says DPD never replied to them for 10 days????!!!! its actually extremely irresponsible I was the one that called I opened a case I chased for the answer of the case did all parcelmonkeys incompetent staffs job but they cant even do a refund I guess people should really think of the quality of a company which doesnt even have a phone number.....
03/05/18 by Natali
Our Response: Hello Natali,
I am truly sorry to hear about this.
Can you please open a support ticket with the subject FAO Manager so we can investigate the claim further?
Kind regards,
Mike
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