We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,041 reviews.
Very bad service. I ordered collection and payed for it , waited 2 days for someone to arrive. Finally manged to conact someone about it which they apologised for and told me that someone would come tomorrow as it was rebooked. On the 3rd day no one came and I got in contact with them again , first they told me that at 6pm they would come and collect then later told me that no one was coming. No one apologised. I payed for this service but got nothing and I still have to wait for them to give me my money back. I will never use this service in the future. Also I would like to say that when booking the same thing with Courier company it was much cheaper.
03/08/18 by Erika Kunne Rosenthal
Some of items were broken, I explained it when booking them. But delivery time is good
03/08/18 by Customer
Excellent they collect the parcel the next day and was delivered on time
03/08/18 by Customer
worst company ever wont be using again. I paid a premium rate for a parcel to be picked up next day. 3 days later still waiting for parcel. Endless lines of excuses. No telephone no is all very weird . Its a con dont use it again Bad customer service
03/08/18 by bobby
My package arrived. However it was not only a day late it also finally came at 20:30 the day after it should have (I paid for a two day delivery, it took three). I had waited all day - working from home - for the package. The text service told me it was with the courier and on route to me at 2pm, but it didn’t arrive for another 6 and a half hours. By which time I’d had to cancel my dinner plans. Also there was a dent in the top of the package where it had clearly been dropped. Not great.
03/08/18 by Customer
I sent parcel to USA from Uk.Parcel reached but not complete.some are things missing .Really upset from there service.Will never use again
03/08/18 by Customer
Very good service.
Would definitely use again
03/08/18 by Deborah May
Excellent service
03/08/18 by Customer
picked up item on date set and superfast delivery to Ireland will use service again.
03/08/18 by DERMOT
Twice now I have paid for pacellforce to do same day pick up and twice they didnt show, and it caused me so much grief, furthermore parcelmonkey didnt want to know, didnt want to refund me the difference for same day pick up and next day pick up, shame on parcelmonkey
03/08/18 by Terry
Unfortunately the delivery period showed on your website for DPD was not upheld by DPD. It shows 4-6 days. It has now been 7 days and the parcel still has not been delivered.
03/08/18 by Philip Nieman
Reasonable price and did exactly what they said theyd do.
Great tracking system, great service.
02/08/18 by Helen Hadley
I am beyond words for how awful this company is if you actually need to deal with them. It is a courier brokers, so book a collection, and as long as the courier turns up and does what they need to do, then everything is fine, because it is the couriers who are doing a good job which is in no way a credit to ParcelMonkey. However, if you actually need to interact with ParcelMonkey, they are abysmal! I made an error when booking a collection, so rebooked again and contacted them to explain that the original order was incorrect, and requested that be cancelled and refunded (the cost of each was over £55!). A simple request you would think. They confirmed they would refund it and I thought no more of it. That was in September 2017! To date I have still got no refund. I only realised this on the 23rd July 2018 by happenstance, and contacted them immediately requesting they refund my money. So far I have messaged them SIX times, and have no information on my refund, and clearly ... still no refund. I am now having to try and recover my loss through VISA. They refuse to be contacted on the phone and their customer service is non existent. Avoid them!! If you want to use a decent courier brokers, use another courier! They arent perfect either, but theyre MUCH better than parcelmonkey! Monkey by name, monkey by nature!
02/08/18 by Dan
excellent service, great prices.
02/08/18 by m azade
Wish there was a zero star option. Began when my parcel just wasnt picked up in the confirmed time - no advice. The following day the parcel was collected, but the driver decided to remove it from the pallet (which it was on to secure it properly and paid for dimension wise). Presumably this would have invalidated the insurance I paid for. The staff at Parcel Monkey, although polite were ineffective. I had 7 different support staff in one day, and most of them didnt know the problem - just kept apologising for the inconvenience. I wont be using this service again.
02/08/18 by ANDREA
An absolute nightmare. I switched to Parcel Monkey because another courier kept losing parcels. Now Ive found a courier who seem to be okay at delivering but have this scam going where they simply charge your card after youve sent the package claiming the parcel is oversize or overweight. The first time it happened I wondered if I could have entered incorrect details so I did nothing. The second time not only was I careful but I photographed the box on the scales prior to sending. Sure enough ... they did it again. A £16 surcharge on a parcel that had already cost £45 to send. So this time, armed with my photographic evidence, I disputed it. I heard nothing for 10 days, after which I was told my claim has been denied. No further explanation, no apology and no obviously no refund. Essentially, because theyve already debited the funds, my only option now is to argue it with my card issuer as a chargeback. Its hassle, its time consuming and its illegal. Having googled it ... it seems this is a common practice on their part. Sure it all runs perfectly to begin with, I sent 10+ parcels without a hitch, but then this nonsense and absolutely no way to argue it or claim my money back. AVOID.
02/08/18 by Hanna
Excellent service!!
02/08/18 by Customer
1st Class service as ever - all the way to S.France in 3 days
02/08/18 by Ruth
great service and great price 10/10
02/08/18 by ruth
We send two boxes from Uk to France and only one arrived. Not customer service, Not phone number and never answer back to email. I am losing faith in to recovery my parcel.
02/08/18 by Belen Aroca Florez
Our window arrived yesterday broken and unuseable!!!! It was properly packaged in its original box for transportation. There is now re-packaged Courier tape around this. Please contact us - this parcel has been obviously mis-treated and we are not happy to pay such a high fee for a broken unuseable item. Thanks Catherine Dodd-Savaete +33-3-85-74-14-38
02/08/18 by Customer
Excellent services, much cheaper & efficient. Almost half the price of going through Parcelforce direct & my package went VIA Parcelforce. Will use this again.
02/08/18 by Howard Keighley
Worked very smoothly, a quick collection and delivery
02/08/18 by Norm
Did everything they said they would and kept me informed throughout ,would use them again.
01/08/18 by Jeannie Jones
Thanks so much, professional and quick service, recommended for everyone
01/08/18 by Customer
Excellent service,website very easy to use and prices amazing.dropped parcel at my local collection point and able to follow it right to the customer.will use this service many more times.
01/08/18 by . colin cranness
Excellent Service......cant believe how fast my parcel was delivered...from taking to my local post office on Tuesday morning to being delivered in France on Thursday afternoon.....the tracking service was simple and gave an accurate step by step account......would definitely recommend this service and the cost was very reasonable for the size of my parcel.
01/08/18 by Customer
Dont use this company, they promise to arrange delivery for you, take your money and then provide no service. Absolutely no customer service and no phone number to contact them on. Only contact is by email or twitter. **** service
01/08/18 by Mr Christopher Neaum
Absolutely appalling service. Took the day off work and waited in all day, no updates or tracking and parcel was not collected. Please dont use parcelmonkey unless you like having your time wasted.
01/08/18 by Gemma King
as i logged on to site, it showed me where the parcel was, at first, then when i tried to track the parcel the next day it did not track the parcel only when my relative in dubai text me that it had arrived, but on the system it was showing it was still in leeds depot, so i was worried that it wasnt going to be sent . so i was relieved it got there eventually ghani
01/08/18 by abdul ghani
Excellent service from start to finish
01/08/18 by Stephanie
Those useless persons st DPD, collected my package a day late, then have the gall to charge me extra for the "PRIVILEGE"
01/08/18 by Leon Thomas
Collected on arranged day and delivered two days later as requested.First class service for a very reasonable price. Will definately use again.Very highly recommended
01/08/18 by Marj
Parcel was collected and delivered on time.
01/08/18 by David Skilling
My package was marked as delivered but the recipient was out at the time and the note that was supposedly signed by the recipient featured a crude scribble. As such, the 185 item went missing. Parcel Monkey took almost a month to begin to look into the problem, and only then started a claim procedure which itself took 28 days, so 2 months before anything was resolved. They were unhelpful, dismissive of any criticism and I would avoid using them again in future, especially as so many other shipping aggregators exist for much the same money.
01/08/18 by Sam Allen
Great fast and efficient
01/08/18 by Customer
Job done and on time????
01/08/18 by Steve Whitson
Sending multiple parcels could not have been easier. Would certainly use again.
01/08/18 by Customer
Shame I can’t select 0 stars. Parcel has gone missing and tracking info incorrect. No one replies to messages and no phone number to contact them. Will never use again.
01/08/18 by Mark Jones
Cheap, easy and efficient service. Would definitely use again.
01/08/18 by Customer
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