We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,041 reviews.
Parcel Monkey did their part, but.. Again, your local partner : (1) screws up the duty calculation (2) over charges for local services.
01/08/18 by Mike.A
Tracking is excellent now. Parcel picked up & delivered on time
Excellent service again
31/07/18 by Anthony Church
Brilliant! In every way.
31/07/18 by Customer MJ
Everything went smooth as !!
31/07/18 by Paddy
Parcel Monkey offered a good choice of options to send the £150 item I need to return. I chose the parcelforce option which was by no means the cheapest but their low cost for actual value insurance offset some of that.
Parcel Monkey are good in that they dont just offer you the cheapest option but all options
31/07/18 by Rob
Fantastic service, good price, easy to book and label came through quickly.
Dropped off parcel and was delivered quickly and efficiently to Ireland
31/07/18 by David D
Excellent service highly recommended.
31/07/18 by VMA
Good, quick service from the UK to the States
31/07/18 by Angie H
Great price and service, highly recommended.
31/07/18 by Mr Simon Evans
Quick and best prize
31/07/18 by Marloes Rozing
Excellent and easy to arrange.
31/07/18 by tim connolly
Very easy process to send your parcel
31/07/18 by A Wright
Ive booked 2 shipments to be collected the day after. 1 week later they were not collected yet. Then I received an email saying "Unfortunately, we wont be able to rebook this anymore since it has been five (5) business days that it has not been collected. We will now have to cancel the shipment so you can book a new order." Very poor service that could not manage to re-book this. I had to wait 5 days from 9-17h for the collection that never happened. A complete waste of time and money. REALLY BAD SERVICE.
31/07/18 by Clara Magraner
top quality service
31/07/18 by MARK SMITH
The Parcel Monkey website would not allow me to enter the exact weight of my parcel - a poster in a lightweight tube - at 330g - so I was obliged to enter and pay for 1kg. Eight days later I received an email that my parcel was weighed by the courier and apparently it weighed 1.5kg so an extra charge of £2.29 was taken from my card. Apparently it has just arrived at the local delivery depot.
31/07/18 by Sue Mcneil
Parcel Monkey was very efficient at finding a courier for same day collection which I paid for however even with clear instructions the parcel force driver didnt pick up until the following afternoon after I phoned twice to the depot to complain. However it finally went off and was delivered to the right place within 12 hours.
31/07/18 by Customer
They came to collect the parcel on the promised time slot and delivered it safely on the promised day.
31/07/18 by Customer
Parcel was collected and delivered on time, no problems.
Very happy with service received.
31/07/18 by Gary
Was very pleased with the service.
31/07/18 by Customer
Very poor response to lost parcel _ Never turned up and no customer service number . Insurance claim dismissed . Only chat service with automated reply. Appalling really
31/07/18 by H Jones
excellent service, good value, only fly in the ointment was when the driver collecting our parcel refused to sign the collection slip. parcel arrived 4 days after collection which is fast for where we live.
31/07/18 by martyn
Please be very careful using this company . They are cheap but very bad. No customer service number just a chat line that uses automated responses . They push you to but their insurance and Never pay out - this has cost me a lot of money ! I
31/07/18 by M Swan
Managed to lose a car wheel and then refused to compensate me due to not informing them soon enough. Made to feel it was my fault. Only my persistence and genuine threat of court action resulted in full compensation being paid. Many similar experiences on internet. Never again.
31/07/18 by customer
VERY GOOD services
30/07/18 by Customer
Speedy, reliable service.
30/07/18 by Customer
Brilliant, Fast and Efficient, Easy to book online
30/07/18 by john smith
Easy to use and good choice of carriers. Parcel was collected from my home next day on time and delivered the next day as requested. No problems.
30/07/18 by William Sheehan
Great service always offers the best postage deals at a competitive price
30/07/18 by Suzanne
Very easy to use and seems to find many cheap options for sending parcels. Loses one star as I could do with it letting me know how much heavier or larger the parcel could be before the cost for a particular company goes up; I was once was surcharged for apparently exceeding my stated weight / size - not Parcel Monkeys fault but I was clearly close to a limit.
30/07/18 by Geeky Monkey
Delivered late and then referred to the small print saying a 24 hour service needed to be 5 days late before it wasnt 24 hour. Completely uninterested - never again!!
30/07/18 by Martin
Harry give me A Good customer services give me A plenty of time Im really happy with that services
30/07/18 by Hyuin Ksor
very easy to use website, labels appeared in a flash and post office was ready when I turned up. Parcel delivered to Greece well within the five days, all intact.
30/07/18 by ITALY598
Very happy with price and service
30/07/18 by Richard
Posted item to America, when an attempt to deliver was unsuccesfull the parcel was taken to depot with no card being left for the addressee. Parcel was left for 10 days and was just about to be shipped back home.
30/07/18 by Customer
Cant fault any part of this service. This is the first time I have used Parcel Monkey UK but it wont be the last. Pickup was on the day requested and the parcels were delivered on the day promised. One happy sender and one happy customer, thank you.
30/07/18 by Customer
Great efficient service....always use
30/07/18 by Jane
Very good, on time both ends.
30/07/18 by Russell
Dreadful! Do not use -go direct to provider.
30/07/18 by B
Fantastic service!!!
30/07/18 by BAMI
Dreadful service - I would never use this company again. I ordered next day collection on a Friday and had confirmation it would be collected on the Monday. I then waited in all day, every day for 4 days and it wasnt collected until Thursday. No explanation. No tracking. No people to speak to other than the online chat of people who just kept saying they would look into it. It was eventually collected on day 4, and then parcel monkey contacted me to ask if it had been delivered! Stunningly poor service. Theyve offered me compensation of £1 per day for my time waiting in and for the delay in my delivery being received...that shows how they value their customers time. Use another service if you want your parcel to get there on schedule!
30/07/18 by Mrs Claire Rhodes
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