We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,029 reviews.
Couldnt have been better. The booking process was super easy, DPD gave an hour wide collection window which the chap came only 10 minutes into. Delivery to Singapore was 4 days later without a hiccup.
26/08/18 by Marc
Very easy to use website and great prices with a good choice of different couriers.
25/08/18 by tracie
Excellent, delivered on time. Well done.
25/08/18 by Doctee
Excellent – no reservations, I would recommend this company to anyone.
25/08/18 by Eugene
Good price. Easy to arrange collection. Fast delivery 5 out of 5 ⭐️
25/08/18 by Alesia
Posted from UK on Friday afternoon and arrived at delivery point in Spain on the following Monday. No problem with Spanish-side courier, Seur, using this service (Seur open all the packaging and all contents and dont deliver when they say they will)
25/08/18 by Hannah Goodman
Be very careful when using this company to courier a parcel. If insuring a parcel make sure you check their list of items they do not cover. I paid insurance to return an oven to Appliances Direct, it got smashed up in the back of the couriers van and then I was told they would not pay my claim because It was a ‘non compensation item’. It was not listed as an item they didn’t cover. They were rude and not at all interested in trying to help me with my claim. They told me they would not change their mind and I had chosen to purchase insurance knowing my item wasn’t covered. It’s taken a month and a letter the the CEO of the company to finally get our claim paid.
25/08/18 by Emma Tetlow
excellent service
25/08/18 by The Rectory
Excellent service which allowed me to choose my own company delivery option and price.
25/08/18 by Mr NICKSON
2nd time using Parcel Monkey for international parcels. Best price, tracking and very reliable.
25/08/18 by Tania 10.
Promptish arrival (30minutes late) & no fuss collection of awkward bulky item (small freezer) & smooth (no hiccup) delivery (return to Amazon). For the price - for transporting a large heavy item - a great efficient service. Glad to be acquainted with it & would recommend.
24/08/18 by R Dharampal
Worst service. Booked a parcel from Milton Keyns 8 days back still not recieved it. I made the worst choice of selecting Parcel Monkey. Should have picked the parcel my self. Would have got it home in 2 hrs. Parcel Monkey. I will never recommend you for anybody... Im highly dissatisfied with this level of service. You should rename your brand to Parcel Sloth..
24/08/18 by Karthik
Very happy. Used several times without any issue
24/08/18 by Peter Wosiek
Great price and parcel there when they said it would be
24/08/18 by Hewitt Peter
Sent a parcel to Australia,was picked up on Monday afternoon and my son received it Friday afternoon,absolutely brilliant service from parcel monkey,they give you all the appropriate information you need,brilliant,will be using them every time I need a reliable service,thank you parcel monkey
24/08/18 by Theresa Pratt
Very useful service
24/08/18 by Customer
I went through a absolute hassle free process for booking a parcel with parcelmonkey. Thank you team for the wonderful website and good support team.
24/08/18 by Karthik
Easy to arrange with no fuss. Easy payment options ,Picked up on time. And item arrived at location in good condition. Cant ask for more than than
24/08/18 by Mr Chris Harrington
Quick and easy to use, never let me down
24/08/18 by Customer
Everything went to plan no problems at all
24/08/18 by Gary
I find Parcel Monkeys website easy to navigate and informative. Not to mention how they seem to be able to undercut Parcelforce on Parcelforce prices?!? I will continue to use them and especially on international shipping services. Brilliant!
24/08/18 by Matt
Excellent quick pickup and delivery,cheaper than royal mail
24/08/18 by Mr. John Young
Smooth drop off with no hassle!!
24/08/18 by Philip Nieman
Got the parcel in 5 days, all safe, instead of announced 12-14.
24/08/18 by Customer Irina
Good service
Punctual pickup and next day delivery.
23/08/18 by John Waddell
Great Job. Fast and efficient!!
23/08/18 by Rafa
The worse i have experienced never answer your messages and twitter i got blocked very nice of them
23/08/18 by steven
Excellent service consistently 5*
23/08/18 by Chris
Considerable saving and excellent efficiency
23/08/18 by Anne
Fast, simple and without problems!!
23/08/18 by Customer
Excellent value for money- parcel picked up when said it would. parcel delivered in Republic of Ireland at a fraction of the cost of Royal Mail. I would definitely use Parcel Monkey again.
23/08/18 by Customer
Good service. Easy to use
23/08/18 by R. Bury
Very reasonably priced. Fast and efficient service. I choose them because royal mail was charging loads. I got it half the price here.
23/08/18 by Mrs. Kerrian Adebanjo
Im very impressed with Parcel Monkey UK--which I hadnt heard of before the customer service person at Wright Buy suggested I use it to return an item to them.
I followed the return instructions, paid the fee--on-line-- and that was it. The next day the package was picked up.
If I ever need to ship something in future, it will be by Parcel Monkey.
23/08/18 by melissa
Used them in the past, tried again, and most pleased with the result.
Their prices are very competitive.
23/08/18 by Customer
very good door to door service. hassle free and efficient. what more do you need.
23/08/18 by Customer
Great and competitive pricing. A contact centre would be much better but out of the courier services provided, ParcelMonkey are the best.
23/08/18 by Burak براق Asiliskender
I used Parcel Monkey to courier a package to my mum in South Africa and was pleasantly surprised to see that she received the parcel quicker than the expected date. Not only was ParcelMonkey the cheapest, but their whole process of sending and tracking was very easy. I liked how they emailed everything together including the tracking email; usually, when I send parcels the tracking info email arrives a day or 2 later amid the myriad of other emails arriving in my inbox. For me, having all the emails arrive together works better for managing my email inbox!
Great service overall - Ill use them again.
23/08/18 by Adele
IF I could have given this absolutely joke of a company a zero rating I would have. If you hav a problem with a delivery going missing it being late then you will get no help off them what so ever. They make myhermes look competent! You cant actually speak to anyone to find your parcel so have to take matters in your own hands. One parcel I managed to track down after a day of serching and got it delivered with NO help from them as they wouldn’t supply me with a contact number to phone the courier. I asked for a refund as the parcel wasn’t delivered in time (I’d paid extra for a 48 hour delivery service) and was refused because it was delivered within 5 days. The ONLY reason it was delivered at all was because I chased it it. I shall leave another review for the farce that is currently ongoing regarding another parcel!
23/08/18 by Emma Bee Bohucky
Delivered parcel on time, tracking very good and gives peace of mind. Would use again.
23/08/18 by Customer
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