We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
They allowed the courier to lose my parcel after warning them at least 20 times (no exaggeration!) to avoid this from happening. Imagine that! They kept on apologising after every mistake they made. Note: They made dozens. Apologies yes, action to resolve the issue no. It is quite amazing that this rent-seeking company can continue to exist. They dont have a phone number and they dont read earlier correspondences you have with them. It makes communication absolutely dreadful and unproductive. It is almost as if they commit their many errors intentionally... I am now waiting for their CEO to respond to my email. If I get nothing back, it sadly will be time to take them to court and involve the press. Please be warned, consider your choice for shipping carefully.
03/10/18 by M. Nieuwenhuis
Good services, good price.
03/10/18 by Dennis Blowers
Total Shambles - sent a parcel to South Africa via DPD priority service that is supposed to take 3-4 days. Still hasnt arrived and staff at Parcel Monkey are useless! Its already nearly 3 weeks late but when I ask for my compensation and insured amount to be refunded all they tell me is were waiting for updates from the courier! Quite clearly my tracked parcel has been lost in transit......Contacted the CEO via Linked In and no response from him either! AVOID AVOID AVOID..!
03/10/18 by Michelle Ballard
Great choice of couriers, and the best prices when extra insurance is needed.
03/10/18 by Speccy
Easy to use, quick and efficient
03/10/18 by ML
Have never had a problem with Parcelmonkey.
03/10/18 by Peter McCafferty
I sent my parcel using DPD on the 21st of September. The system stopped tracking it on the 24th of September The parcel has still not arrived and its the 3rd of October
03/10/18 by Customer
no problems so far
hugely better than p2go
02/10/18 by John Elliott
Excellent company 5 stars
02/10/18 by Chris B
Good pricing, efficient and did as they said they would! Would recommend
02/10/18 by Tania
FAST, EASY AND RELIABLE. GREAT SERVICE.
02/10/18 by Karine
Got over charged
02/10/18 by Customer
Have used parcel monkey on two occasions and had no problems.
Intuitive website and made the task of finding the most cost effective courier very easy.
02/10/18 by Customer
Superb service and communication
It couldnt have been easier and was a lot cheaper that I expected with a better service too!
02/10/18 by MASC
Great service, easy to use and efficient.
Will continue to use......
02/10/18 by David D
Fantastic service - what thy say they do happens!
02/10/18 by Happy-Shipper
Great service thanks
02/10/18 by Dawn Millar
Excellent – no reservations, I would recommend this company to anyone.
02/10/18 by Lime Modern Living
My parcel went from Birmingham to rural south France in 2 days, absolutely amazing!!
02/10/18 by Miranda Wilkinson
I sent a parcel through this company with parcel force chose a 48 hour delivery and a week later my parcel still hasnt arrives
02/10/18 by Customer
Good service. Prompt
02/10/18 by Muin
Couldnt ask for a better service. Almost always the cheapest shipping I can find, and always the fastest. Will continue to use. Also very helpful when there is a problem.
02/10/18 by The Invisible Man
The site was fairly easy to use, but having to find a phone number for the recipient before we could complete our order, was awkward. Otherwise everything was great.
02/10/18 by Yvonne George
Sent a parcel to Cyprus via Parcel Monkey and DPD but it never arrived and information as to why not is slow and not forthcoming.
02/10/18 by Yvonne Marston
Fab service thank you
02/10/18 by Annette
I now dont use anyone else!
01/10/18 by Judy H
Updates sent by text on arrivals or pick ups - fab service.
01/10/18 by Judy H
Always reliable!
01/10/18 by Judy H
Great comparison website - thank you!
01/10/18 by Judy H
Picked up the parcel late. Delivered it even later after a temp lost. Wouldn’t recommend. Poor service, just go direct to DPD or Royal Mail. Maybe more money but for a good reason.
01/10/18 by Customer
Great service again
01/10/18 by Customerj john rawlings
After using Parcel Monkey for about a year i can say that im very happy with the service they provide. The choices of companies are good too.
I will continue using this service.
01/10/18 by Ben walker
Always good prices and label comes in an hour.
However last time i used them there was a mysterious charge of under £1 on my card some days after i paid for original label from parcelmonkey which i enquired about and was told they will get back to me but no one did.
Will keep an eye this time if happens again will contact my bank
01/10/18 by Bizi belfast
another parcel on time
01/10/18 by Customer
Very easy to use web site. simple to enter parcel details and choose carrier.Straightforward to get price and book collection.
Prompt collection and delivery by Royal Mail ParcelForce
01/10/18 by Dennis
The package wasnt even picked up! Thanks Parcel Monkey, thanks Parcel Force, you guys are just so reliable.
01/10/18 by Nader
Booked A Parcel Collection Via Parcel Monkey with Parcelforce and they never collected. This isnt the first time either I have been waiting for their online chat to answer for 20 minutes now Dont use a company that has no telephone number its because they get so many complaints they go online only Wont use again
01/10/18 by Andrew Oldham
Parcel collected and delivered on the dates promised. Thank you
01/10/18 by Gill
Best service Ive used and their tracking app is brilliant. Turned up when they said they would and kept me informed on delivery.
Highly recommend them.
01/10/18 by William
Up until recently I had no issues. But now they have charged me for a non existent parcel and they are asking for proof the actual parcel I sent is the size I say it was. I have sent them all the photographs of the item, its official size specifications according to the manufacturer and yet this is still not enough. Apparently I would have to go back in time take a picture of the initial parcel before sending it.
01/10/18 by Only Me!
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