We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,029 reviews.
Using Parcel Monkey I was able to book, have my parcel collected, then have the parcel delivered to my chose address in 36-40hours.
Thats great service in my opinion.
28/08/18 by Cakehole
Quick, reliable service at an excellent price - package from UK to USA
28/08/18 by Customer
Query over collection timeslot. The last couple of times, including this one, although you offered a collection slot this service was not fullfilled by DPD and no prior warning was given with regards to the collection time. Why offer this service if in reality it is not honoured and people have to wait all day not knowing when you will collect? However, apart from that the transportation was quick and without damage. Thanks.
28/08/18 by Rachel Boyce
Great service
28/08/18 by Natty
very efficient and easy to use Thanks
28/08/18 by Gavin Lilley
Made the process easy!
28/08/18 by Scott Lambert
Great service - and good competitive pricing
28/08/18 by Customer
The delivery occurred next day as promised and therefore I would have liked to have been able to give 5 stars. However, we received a text to confirm collection time, in a one hour window, and therefore worked around this. The parcel was not, however, collected for several hours after the stated window.
28/08/18 by Customer
Parcel not collected on the day arranged tracking stops when in receiving country
28/08/18 by paul
SIMPLE TO USE SERVICE. GREAT COMMUNICATIONS FROM COURIER SERVICE.
28/08/18 by Tina
Excellent Service from uk to Ohio
28/08/18 by Gail
Would use again, got a parcel to Australia in 7days :-)
28/08/18 by Sam D
Fast delivery to Spain, tracked all the way and delivered in 4 days at the lowest price
28/08/18 by Customer
Basically, it all worked straightforwardly. Only point of friction is that I was expecting paperwork to arrive in 30 minutes and it took slightly over an hour. Everything smooth after that.
28/08/18 by David Karlin
Great service. Polite, friendly and efficient. Arrived when said it would
28/08/18 by Customer
Convenient. Got to compare available services and chose the one suitable for me. The collector was friendly and service-minded.
28/08/18 by Mook
Easy to book a collection and a label for printing was sent less than an hour later. The collection was done 12 hours after my reservation and the parcel delivered less than 24 hours after that - very impressed!
28/08/18 by BK
They did not reply to my issue. They ignored it. I had no one to contact. My parcel was delivered 3 days later than it said
27/08/18 by Customer
Smooth efficient service
27/08/18 by Mrs B
Would definitely use again
27/08/18 by Customer
I had to send 2 parcels to Italy, the booking was quite easy and quick as I chose drop off at the post office rather than home collection. One parcel has been stuck in Belgium for at least a week, and the other box that I sent arrived in horrible conditions. Even though I was really careful when wrapping it, they managed to break it and I don’t know how they managed to bring it to the final destination in those conditions. You’re really efficient, but maybe you should add some care about the parcels you’re delivering to your services.
27/08/18 by Veronica
For the price I paid could not fault the service at all, a very easy transaction from collection to delivery
27/08/18 by Jimbo7426
Cheap and fast ????
27/08/18 by Customer
very efficient easy to set parcel for delivery would use again
27/08/18 by Satisfied Customer
Excellent. Higly recomended. No any delay.
27/08/18 by Monika Sztal
Spot on, picked up and delivered no problems.
27/08/18 by Customer
Fantastic as always ????
27/08/18 by Mandy
Brilliant service
27/08/18 by Mrs Ildiko Danyiova
Brilliant service and easy to use.
27/08/18 by Edgar Haltwhistle
Sent a wedding suit to the USA, so it was precious cargo. Collected next day and took the 4 working days as promised... very happy with the service
27/08/18 by Debbie Green
Picked up from UK om Monday afternoon, delivered to France on Thursday morning. Excellent service and price
27/08/18 by djp326
Box arrived damaged broken on two sides, bits were missing including a brand new Hugo boss wallet which was a gift for my brother that cost me £65. I would love to contact them for a compensation as this is not the way it should be!
26/08/18 by Customer
excellent service best price delivered well within time window.
will use on a regular basis
26/08/18 by MR David Allan
Straight forward way to oust a parcel st very competitive prices
26/08/18 by Ali sharpe
Great service, no problems
26/08/18 by Emma
excellent and prompt would use again
26/08/18 by sharron taylor
Local drop off easy and delivered promptly
26/08/18 by Customer
Great price we should have been able to get direct from ParcelForce hi there you go. Arrived hassle free and no damage either. Used Parcel Monkey before and so far it has always worked.
26/08/18 by Joanne Barry
Easy to follow, easy to use. Great service
26/08/18 by MR GRAHAM JONES
We have used this services on over ten occasions now, and find it incredibly reliable and fast. Great service. Highly recommended.
26/08/18 by C McMinn
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