We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
They say thay have a chat line I cant find it any where Sent e mail with 2 questions they only answered one. Seems they are only interested in turnover not customer service. Absloutely appaling wasted so much time and no conclusions
19/10/18 by Paul Kennedy
First time to use Parcel Monkey. I had to send a large and heavy box and they were the cheapest. The drop off was easy at a local shop and it was delivered very quickly.
I would definately consider using Parcel Monkey again.
19/10/18 by yvonne parkins
Really good service,uk to USA in 3 days
19/10/18 by T madigan
Too difficult to send parcel so had to give up and use Hermes instead. Tried twice with no success.
19/10/18 by Customer
I can’t fault this service, great value for money I highly recommend this company
18/10/18 by Alan
Brilliant and much cheaper than going to the Post Office for larger parcels.
18/10/18 by Customer
Very smooth transaction from start to finish
18/10/18 by Customer
Amazing fast and efficient service ! My parcel even arrived a day earlier than expected thank you so much !
18/10/18 by Tiffany
Did not collect from post office that day so 24 hour delivery ended up being 4 days because of the weekend. Unlikely to use again.
18/10/18 by Adrian Dent
much cheaper insurance for high value items compared to an alternative website
18/10/18 by Mark, SafeSavvy Ltd
Ive sent several parcels recently. Which one are you interested in ? Without knowing that I cant give meaningful feedback
18/10/18 by Ian Aitchison
Easy to use website - recommend
18/10/18 by Customer
I have been using Parcel Monkey for afew weeks now and I am very impressed with the online posting. Will continue to use.
18/10/18 by Joanna Bristowe
Cant fault this service, spot on.
18/10/18 by Dave ( dont usually write reviews! )
GOOD SERVICE
18/10/18 by Customer
delivered on time , good service, would recommend ,
18/10/18 by Customer
I have used parcel Monkey for the past 4 years I would recommend them, but I have had one issues where they have opened one off my boxs And stolen one of my items, I wasnt aware that you couldnt send perfum, they had taken it out of the box with out even informing me, and after I tried to sort it , I was ignored on many occasions, there customer service are absolutely shocking. They dont even have a phone number, what kind of company works with out a phone number.
18/10/18 by Sheena chambers.
No problem service and parcel arrived in Italy on time never use any firm but the monkey
17/10/18 by Peter stevens
Easy booking and convenient dropoff point
17/10/18 by REDS
Fab easy to use!
17/10/18 by Deborah Roe
Easy to use service at excellent prices. So less painful than many other courier services.
17/10/18 by Customer
Excellent service
17/10/18 by Pimp Mobility
Easy to use. Hassle free. Good value.
17/10/18 by Will Smail
easy to read instructions on how to make a return. No hassle. Quick pick up. Excellent service . Would definitely use again.
17/10/18 by Customer
Used for a heavy item that the post office quoted me £25 to send. Got it for £7 on Parcel Monkey for the same service. Shutl is still cheaper on eBay for smaller items though.
17/10/18 by Customer
excellent service , the package was collected from us on Friday and was delivered to Chicago USA by the following Monday
17/10/18 by crafted sofa company
Looks like I am going to be £179.99 out of pocket due to this company. Simply put, they will do anything & everything to wiggle out of paying out for using a parcel company that damaged a shipment (Parcel Force) in transit. Extremely Angry is an understatement. I will now be at a loss of £179.99 (Cheers for that & right before Christmas) The only victim in these types of cases is the sender. The Companies you buy from cover the assets, The customer (which is only right) gets a refund. The Seller has to BATTLE to get any form of compensation. Which I gather will take months & months & months to process. If I get nowhere with my claim I will file a legal complaint with the financial ombudsman.
17/10/18 by Dacian Smith
really happy with their service will use them again
17/10/18 by KRIS PEARSON
This is the first and probably the last time I will use Parcel Monkey, I have sent several requests for information regarding the package I have paid for to be sent from UK to Spain and so far all I know is it has been collected. Further more about the lack off communication, the Chat is laughable, call to be resolved in under 49 mins, really, couple of hours later still nothing!!!!! No where else to contact other that this .....3 days in and no information as to where or if my package will arrive.....
17/10/18 by Chrissy Clarke
Very pleased. The parcel arrived in Australia quickly and intact.
17/10/18 by Jeff Rowe
Once again Parcel Monkey has done what it said it would. The paperwork arrived within half an hour and was straight forward. As we had requested tracking we found that Parcel Force
Once again Parcel Monkey has done what it said it would. The paperwork arrived within the specified half an hour and was very clear. We booked tracking with Parcel Force and the parcel was picked up on time and tracked to the point where it left Britain on its way to Canada. It was then six days before Canada Post registered that it had arrived in Canada. After various trips to customs etc. they finally told us it will be delivered today. Unfortunately this seems to be typical of Canada Post as we have experienced this in the past. However we have nothing but praise for Parcel Monkey.
17/10/18 by JEAN BEVAN
DO not use this company, they are awful. My package was not delivered to Slovenia by Etrak then told it was lost so opened a case. Mysteriously the item was found and sent back to Parcel Monkey saying that the carrier had made several attempts to deliver. This what not the case as the item did not leave the UK!!! Then Parcel Monkey told me I had to pay for the return back to me or the would dispose of the item.......they then returned but have not given a full refund quoting their terms and conditions. SCAM COMPANY and you can only deal online with their customer service DO NOT USE
17/10/18 by Mazza
Do not use this company, On numerous occasions parcels have not been collected on the date stated, they pass the book to the courier company wich is wrong as I have used a few courier companies with parcel monkey and have had the same issue. I have spoken to the courier companies direct who have confirmed that they had not received the order from parcel monkey. Parcel monkey will still insist that a parcel is being collected and to wait until 6pm knowing it will not be. When parcel monkey are questioned about this they say that they will rearrange for the next day as it is now out of their hands. They also ignore any questions regarding why an item was not collected even when theystill promised it will be. Most unhelpful company ever, all they are interested in is getting your money.
17/10/18 by pasky123
Really efficient. Saved me from a disastrous experience with Hermes.
17/10/18 by Paul Conville
I ordered the next day delivery. Courier didnt come to collect the parcel on the day. Complaint to them in the early morning next day, can only arrange the following day collection. That means my parcel will only be delivered 3 days late. Thanks for wasting my time.
17/10/18 by Chen
Always receive great prices and fantastic service from all of the couriers who I have had the pleasure of working with.
The process is very simple and easy to use with lots of options so the parcels can be posted in the best possible way.
17/10/18 by Mrs B
Reasonable price to send a laptop on a next day delivery. But had to wait in until almost 5.00 PM before Parcelforce collected the parcel. Most other carriers collect by 1.00 PM
17/10/18 by Harry Whiteley
no issues, Sent a prcel to Holland with DPD, arrived within 3 days.
17/10/18 by john
Very efficient service
17/10/18 by Customer
They provided the worst service possible: 1. They collected the package late. 2. They lost the package. 3. They refused to pay the insurance. Avoid if you value you time and money. I am now taking them to court over this. I used them before for overseas shipping and they were great - just takes one bad experience to ruin it all.
17/10/18 by Andrew
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