We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,504 reviews.
Organised through Parcel Monkey two parcels to be collected Devon, UK by DPD Tuesday - delivered French Alps following Thursday. Very reasonable price and smooth transaction again. Thanks
13/11/18 by Customer from Devon
really good to deal with, would recommend
13/11/18 by Natalie Koncsol
Parcelmonkey are one of several UK resellers of services from carriers such as Parcelforce, DPD and DHL. Their current main advantage for me is that they offer cheaper insurance for higher value items than the other resellers, particularly for overseas destinations. Theyre not, yet, my first choice for ordinary parcels over 2kg (under 2kg I send by post).
13/11/18 by Peter Reynolds
I opted for a door to door option but at the other end they contacted the consignee to go to the office and pick up parcel
13/11/18 by Shideh Safi
Really happy with this service. Price was less than half quoted by parcel force directly. I dont know how they manage the service prices, but Im thankful they do!
13/11/18 by BT
These guys dont monkey around. Always a fast process, love their service.
13/11/18 by Peter
Overall parcel monkey should be a five, but there is one parcel co DHL that they should drop, they provide a shocking service
13/11/18 by miss sc sullivan
Very unhappy with they’re services. I’ve been using them for the past few months. When it came to few items being damaged due to being miss handled they started to ignore my message and at the end refuses to pay for the damages even though item were insured and sent properly packed. Will never use them again. Avoid Avoid Avoid!!!
13/11/18 by Kamil Kierzek
Great service. Polite and friendly delivery drivers.
12/11/18 by S collins
Criminals - I was contacted about my review. I received some correspondence from Parcel Monkey, breifly with a sort of an apology. Then they ignored me again. I contacted chat and was kept on for 90 minutes as they refused to give me any support or direct me to information. Now I am ignored again and still £558 down. The Directors Andrew Faulkner Stuart Faulkner Timothy Brown David Dowman Navin Ramiah All complicit in fraud of the people. Parcel Monkey are criminals supported by Parcel Force who actually stole the package.
12/11/18 by DHTM
First class service will definitely be using you again
12/11/18 by Customer
Excellent service, prompt and reliable could not fault anything
12/11/18 by Customer
I hadnt heard of Parcel Monkey until I saw the price of sending parcels via Royal Mail and searched for a cheaper option. The price Parcel Monkey found me for my parcel seemed to good to be true, but it was fine.
A really easy site to use, really easy to find the best options for sending parcels and really easy process to follow. My 17kg parcel arrived in less than 24 hours with the 48 hour service. Brilliant.
Ill be using them again for sure.
12/11/18 by John J
Arrived on time and was tracked all the way through.
12/11/18 by Dan Socaciu
Great service !!!!
12/11/18 by Mr Singhateh
Collected parcel when they said they would and delivered it within two days to the recipient. Website very easy to use and understand. All in all, great service.
12/11/18 by ZedBee
Easy booking, quick delivery!
12/11/18 by Customer
Cant fault the service and cheap i shopped atound first you where the cheapest
12/11/18 by leo123
Excellent Service, no issues whatsoever
12/11/18 by Paul McSweeney
Easy to use. Good site.
Thanks.
12/11/18 by Rugbydan
Great site, easy to navigate between options and as a big plus, Paypal is accepted. I have no hesitation in recommending Parcel Monkey and look forward to using their services again.
12/11/18 by Nick J.
Brilliant 24 hour service. Highly recommended.
12/11/18 by Goriot
Still hasn’t arrived my friend has left instructions, can you please contact Johanna Zehethofer please
12/11/18 by Mel Jones
My parcel pick up was two days late. I emailed on the first day and got no response. I was not offered any recompense when I did get through.
12/11/18 by Emma Carlow - Playroom Interiors
Service was as described. Efficient
12/11/18 by Customer liz
Excellent service as usual ,great company .5 star service .
12/11/18 by KARENA
Very good service
12/11/18 by Jason Gough
I used Parcel Monkey to send a parcel to France. I sent it through parcelforce and the whole process from booking to label printing to payment was really easy and quick. Also, parcel was supposed to arrive at its destination in 3 working days but arrived in 2!
Package arrived safely and with no damage and best of all, price was really reasonable and a fraction of what I would have paid if I had gone through delivery company direct.
I highly recommend Parcel.Monkey and would definitely use them again!
12/11/18 by Mrs F Adams
I dropped my parcel off 5th November. It was delivered in the USA on the 8th November.
12/11/18 by Brian
2nd time Ive used parcelmonkey to ship a package to Australia, great prices, delivery in 5 working days as promised, via dpd, so should rate them highly too. Thanks
12/11/18 by Stuart
Very easy a good price and parcels arrived at destination quickly
12/11/18 by Barb from Ringwood
They failed to collect the parcel from my home, so I cancelled and took my parcel elsewhere. Parcel Monkey say they cannot refund my payment as the parcel WAS collected! Currently, Im £37 out pocket. Will never try and use Parcel Monkey again.
12/11/18 by June Smith
DPD is the best service I have found for my business,always spot on service 5*
12/11/18 by Chris
Quick and Easy
12/11/18 by Dave Smith
Quick, easy to use efficient service. Thank you
12/11/18 by Simon Bush
Great service
12/11/18 by HLM
To qualify, earlier experiences have been great, this occasion was poor or worse. I understand that Parcel Monkey is only an agent for the services its brokers, and as such isnt/cant be responsible for a non-pickup by the contracted party (in this case Parcelforce). However, that does not free Parcel Monkey from a moral and logical duty to have a communications strategy and plan B strategy in place, AND have this customer findable and accessible. So - to be clear - yes, of course I was annoyed that my parcels were not collected on the day pre-scheduled (and for which I made sure to be in all (working) day). However, I have a background in haulage, so I understand that human/paper error, traffic, vehicle loading, driver hours or some such can cause failing of scheduled collection or delivery schedules. What got my goat so to speak, was the fact that the intended recipient (in this case a family-member) got a message informing him about the non-attempted collection (NOTE - not failed collection which notionally could have been my fault, but a NON-ATTEMPTED collection) but I received neither notification of were now on plan B, which is.... and if not suitable please do xyz nor did I receive instructions on how to activate/create/approve a plan B. I assumed (and so made a cross between a donkey and a horse out of YOU and ME) collection would be attempted early on the next working day, and I made my contingency plans accordingly. Only when I started asking/complaining in the afternoon following the non-collect, was I offered/suggested a re-schedule, and that was for the next day. In the end, collection was made at the close of day 2 (as opposed to the re-scheduled day 3), by this point a pleasant surprise (but had I been a business instead of a private person this collection might well have failed since it was after 5pm and NOT to SCHEDULE). Your on-line talking support meanwhile had directed me to where from your site one can make a formal complaint. This location is relatively well hidden..... Once one is making a formal complaint, a response within hours is promised. I never received such response (unless it was the non-scheduled collection on day 2....?), so I suspect your type your issue here and tick to say youre not a bot process is too complex to navigate for this University-educated former office worker. Overall, had this been my first experience of Parcel Monkey, I dont think Id be back. As is, youre saved by my earlier experiences with the Parcel Monkey-DPD combo. I will have to consider carefully if Id be willing to use the Parcel Monkey-Parcelforce combination at any future occasion.
12/11/18 by Customer Alex K.
Easy to use website,
efficient collection and delivery
Parcel not packaged well but delivered safely
12/11/18 by LockwoodHume Office Envionrments
First time I have used Parcel Monkey and I have to say the overall experience was exceptional.
The web site was easy to navigate and quick to obtain quotes. Incidentally, the quotes were the best available.
The booking procedure was straight forward and the whole process ran smoothly.
Highly recommended.
12/11/18 by Jeremy
Easy ordering, reliable service
12/11/18 by Customer
