We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,011 reviews.
they collected it when said.the person that collected it was very polite and gave me all the info i needed.will use again
04/09/19 by cususan machinstomer
After 9 months of going back and forth with PM they still dont have a clue why they lost my parcel. Was it because of the correct delivery address I provided them with and then asked to confirm it, or the fact they have not communicated the customs duties due on my parcel, or the fact that the parcel cleared customs and was left with the supplier for the maximum hold period without a delivery attempt, or maybe that they just didnt care after they took my money. Which is it Jack or Jessica or James or Jag...?? Any one?? Reached out to Rav the founder of the company to tell him of the insufficient/non-helpful customer service function he got going, but as expected no reply. They did offer me the minimum refund, and I suspect that is what they do irrespective of whos fault it was that resulted in the lost. Nine months they dont even know why the parcel wasnt delivered/returned to the UK and got lost...9 months!!?? Please dont use this circus, cheap but very very inefficient!
04/09/19 by Le Roux
Very efficient and straightforward.
04/09/19 by Customer
I paid for next day collection with DHL (ordered on Tuesday for Wednesday collection) No one turned up. I contacted Parcel Monkey but the only option was to rearrange delivery this was on the Thursday and delivery rearranged for the Friday causing further delays. DHL however didn’t get the memo and turned up twice to collect the parcel once on Thursday and again on the Friday! I won’t use this service again.
04/09/19 by Customer
A fantastic service at an amazing price
04/09/19 by Jimmy Smyth
Fantastic service.
Really reliable.
Collection exactly on time.
Will use again thanks.
03/09/19 by Joanne Kennett
Sent a big package to Austria a week ago and arrived promptly and in a perfect condition.
The service is overall amazing. I will definetly use it again. Many thanks
03/09/19 by Violette
I paid for 48hr parcel force and it 6days
03/09/19 by Customer
They will overcharge your credit card with no reason. BEWARE of thieves and scammers.
03/09/19 by Katy
Great again !!
03/09/19 by Customer
Everything worked smoothly.
03/09/19 by Customer
Very easy website to use.... would recommend the company... cost wise very competitive and use major companies
03/09/19 by Joanne
Great service and fair prices
03/09/19 by Customer
All good until the start of September when a regular delivery of cartons (no more or less) rose from just over £42.00 to just over £115.00 without prior notice. Also you only find this at the final stage just before payment. Very disappointing to see an unparalleled increase of 173%
03/09/19 by Parcel Monkey Regular User
First class, prompt service. Also very reasonably priced. Would recommend this service to anyone.
03/09/19 by P. Mahon
Terrible. Misleads you into thinking you can book after working hours on a Friday for collection on a Monday. Waited all day Monday and all day Tuesday. Its now 3pm Tuesday and Im still waiting. All Parcelmonkeys live chat can say is "Your collection is booked for today, please allow until 6pm" At some point they conceded to say, "Sorry for the inconvenience" but never offered an explanation. I dont know what to do; my sons belongings are all here, hes had to head off to uni (late for collecting his keys from reception) and has no idea when his clothes will arrive. Have a got to wait in tomorrow too? Does the fault lie with Parcelforce? - If so theres no point in me cancelling and booking through another third-party service that might use them too. If I could rewind the clock and pay £100 instead of £30 for a reliable service I would.
03/09/19 by Janine
The web form does not allow input of non english characters, hyphens, dots or slashes which are all used in International mail addresses.
03/09/19 by Mr Mcgennity
Easy service and well priced.
03/09/19 by Customer
Excellent work and fast service
03/09/19 by Bilel
Booked on Sunday to pickup my parcel on Monday, by 1900 Monday no sign of them, contacted them and they said sorry for no pickup, they offered to re-book but i had no faith in them so cancelled, today Tuesday Parcelforce came for the parcel, they told me they knew nothing of the collection on Monday or of the cancellation either, use this company at your peril, just to add i also let down a friend. they are now not answering my enquiries, says it all, the driver today apologised to me, i said it isnt his fault, this gives Parcelforce a bad name.
03/09/19 by mr Brendan Grogan
Did exactly what it said on the box, no problems at all
03/09/19 by Stephen Webb
Great service, good price, reliable service
03/09/19 by Sandy Lillis
Very good service would use again
03/09/19 by John H
Cool and fast
02/09/19 by Customer
Excellent service.
02/09/19 by Marzena
Superb. I use parcelmonkey a lot. Usually choose parcelforce. Always excellent service. Great value from parcelmonkey. No complaints whatsoever.
02/09/19 by jane stubbs
From 30 international delivery I had only once a problem .monkeys solved quick as professionals.
***** 5 star company 5 star service
Thank you
02/09/19 by Customer
Very reliable and timely service and I am satisfied.
02/09/19 by Yoko
Nice to be able to view many carriers prices in one place. Easy to complete when selected carrier chosen. Will use again.
02/09/19 by MrsGee
Easy to use...
02/09/19 by jeremy holland
Speedy delivery to Switzerland, paperwork easy to follow for customs. Parcel picked up on time and delivered in 3 working days. Excellent.
02/09/19 by Gatecatch.com Ltd
Once service was used, this deceitful monkey business joke of a company arbitrarily decided to charge me over £50 for returning a delivery to Amazon. Thankfully Amazon covered the costs, no questions asked. Never will use Parcel Monkey again. You should not either, unless you like surprise, exorbitant charges.
02/09/19 by B Dunn
Very fast and quick service , parcel was picked up no problem
02/09/19 by Darren Richards
PM7419436 Worst ever company do not use this company fake reviews sent parcel on 1 july today is 2 September its 2 month parcel is nowhere they only lie no compensation going court now to recover my money
02/09/19 by A Khan
Easy to use. Brilliant service
02/09/19 by clairegauntlett
Fantastic service well recommended
01/09/19 by Marcus
You did what you said you would do at a competitive price
01/09/19 by Susan Campany
Easy site to use, compares many couriers quickly
01/09/19 by Heather
Parcel was delivered in good time.
01/09/19 by Carolyn Jackson
easy to use system
01/09/19 by Customer
