We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,937 reviews.
Very happy with Parcel Monkey, have used them several times, and the service is excellent.
15/05/19 by Norma Hutchcraft
Very easy to use, no problems at all. Would recommend this service to others.
15/05/19 by Lindsay Fodden
Excellent service thanks for making a bad experience into a better one
15/05/19 by Jacqueline Michelsohn
Very good service no problems quick and easy to use
15/05/19 by Customer radhia
on time, polite and efficient
15/05/19 by Annette
All good I will recommend to others
15/05/19 by Mr Butler
Excellent – no reservations, I would recommend this company to anyone.
15/05/19 by Customer
Easy to compare options, pricing straightforward. Great service.
Thank you
15/05/19 by JW
4 weeks later I’m still banging my head against a brick wall trying to get my parcel through DPD. Parcel monkey aren’t interested I just get told they’re waiting for DPD or theyll pass my query on to them wait another 5 days. It’s a different person responding every time I chase and absolutely no one is following through to get a resolution.
15/05/19 by Carriejaye
Simple Easy to use and showed us many options to choose from.
15/05/19 by Ken D
Easy to use. Would recommend
14/05/19 by Customer
Quick and reliable
14/05/19 by Customer
Easy to use, great service. Would use again.
14/05/19 by MRS J
Spot-on very pleased with the delivery I will be using you again thank you very much
14/05/19 by Mr Mark Watson
I wanted to send a 15kg package to Portugal. Originally quoted £140 by Royal Mail for quick service or £100 for 4/5 days. I was in no rush to get it out there so shopped around eventually deciding upon Parcel Monkey. Wasnt sure about the name but the booking process, collection (by Parcelforce) and delivery has all been fantastic 6 days start to finish. All for £38 and pencnies - an absolute bargain. Would definitely recommend and use again. David S
14/05/19 by Mr David Stroud
Amazing price for the weight and volume, convenient drop off in any post office and delivery in 6 days from drop off in a remote village out of the UK. WELL DONE! Will be using Parcel Monkey again soon! HIGHLY recommended!
14/05/19 by Mr Alexandros Krachtoudis
Parcel Monkey are amazing. I cant believe how cheap my parcel actual was to send! I never would have chosen the company I did if it was not for them. Thank you so much...definitely use again and highly recommend.
Parcel Monkey found the company DPD as the cheapest and they were Fantastic from end to end. Excellent clear and relevant info and updates via SMS and email. Drivers were on time in both countries! Very happy and highly recommend.
14/05/19 by Customer A G D
Extraordinarily easy to use and less than half the price of using parcelforce direct. Will be using for any large parcels in future
14/05/19 by Jaya Shackleton
Still have not received my parcel is this a Joke! Courier claim its still in Sheffield depot lost. Having to go through customer care team.
14/05/19 by stuart mcleavy
Fantastic! Paid almost half the price I would if I’d of gone straight to the courier service!
14/05/19 by Customer
Efficient service
14/05/19 by Dominic Coke
Parcel delivered to Romania from the Uk in 4 days. Awesome service . Large parcel around 10kg was only 33 insured :) ... Will use again
14/05/19 by Customer
Spot on service this the only parcel delivery service I will use from now on , 5 Stars
14/05/19 by M Baglin
Excellent and fast service. Thank you very much.
14/05/19 by Ana
parcel arrived quickly
14/05/19 by Ms Melanie Kleyn
Having had the parcel weighed and measured at the post office I was charged an additional £13 for the wrong size. Think this is not acceptable.
14/05/19 by Customer
The items we were shipping off never even arrived at the destination (Canada). Those were important marketing collateral materials that were vital for several Career Fairs around the country. Very disappointing and will never be using ParcelMonkey again.
14/05/19 by Customer
I used parcel monkey for a service from Parcelforce, everything went really smoothly and the price was excellent.
14/05/19 by Gordon Higginbottom
Very good service.
14/05/19 by Cliffbooks
Quick service
14/05/19 by Cambridge
Collection was refused by driver as he thought it was over weight without weighing parcel. Paid £41. No refund and emails asking for refund have been ignored on 2 occasions. Very disappointed as you can’t speak to anyone as email is the only point of contact
14/05/19 by Customer
Excellent service
14/05/19 by Grace
Easy to use, all labels provided and delivered on time
14/05/19 by Wendy Cooke
Parcel was booked for collection on Weds and driver never turned up. So when o called the local depot on Thursday I was told it had been refused for collection by (Mr Singh) a made up name as the parcel was right at the front door ready to be collected. Eventually the parcel was collected on the Friday only to be delivered the following Monday afternoon. Very poor service from Courier and will not be using this company again in the future!
14/05/19 by Dhariwal
Quick & Reliable service, system easy to use.
14/05/19 by Gary Henderson
Use all the time never let me down and very good prices
14/05/19 by Michael Judson
Good service
14/05/19 by Graham McDonald
Cheapest international parcel postage by far. Great service, Ive been using them for years.
14/05/19 by Nzwargamer
Great service thanks.
14/05/19 by Customer
Parcel Monkey itself is good.
The only issue is with the service after that.
There is no idea given as to when the parcel will be picked up - not even a window of time for collection.
Not PM’s fault, but maybe this is the way to solve it.
13/05/19 by Ross
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
