We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,957 reviews.
Easy to use, picked up package from home, tracked en route and delivered safely, couldnt ask more.
04/04/19 by Gillian Oakes
Avoid like the plague, if youre based in Northern Ireland. We purchased a bespoke-designed door for delivery from GB to NI on the basis of the comprehensive quote Parcel Monkey provided which confirmed the price for delivery to Northern Ireland. However, once the door was purchased and ready for collection, the booking was declined as it couldnt deliver to Northern Ireland. So why tell us it could? Hardly a difficult thing to program into the quote system, is it? Yet, to this day, if you quote for an item to be sent to N. Ireland, it still tells you thats its possible and gives you the price??? The customer service was lamentable - just drawn out platitudes which show both the geographical & political ignorances of a company out of its depth. Get your systems right guys because at the moment youre just an amateurish outfit thats wasting peoples time.
04/04/19 by Shaun McKeown
Smooth on-line booking process.
Excellent uplift arrangements.
Rapid Transit to destination.
Simple Tracking system.
All Good.
04/04/19 by Thomas Sinclair
Excellent service. Highly recommend parcel monkey to my friends
04/04/19 by Debbie
A text saying roughly what time pick up would be would have given them 5 stars.
04/04/19 by Smellybeans
2 parcels sent to USA both arrived in good condition
04/04/19 by Carol Palmer
My parcel was delivered before the time give to me. So not delivered I ring this numbers and no wanser. 707452828. 00351218546000. 00351229688300. I trying to delivery again. But no wanser. Try with mail. And try on the site no work on try deliver again or pickup place. So the item is not delivered and not contact me 155059489048319. Post code delivery. 2090-253. My mobile 00447516031079
04/04/19 by Customer
Very good service. Parcel wasnt picked up first time due to some confusion but they agreed to go again to collect it the next day. V cooperative and kind. thanks!!
04/04/19 by Kate
Good selection of options and good prices. Parcel collected and delivered on times
04/04/19 by Customer
Worked as stated and arrived on time.
04/04/19 by David Stefanowicz
Not providing pick up time is problematic
04/04/19 by Customer
Ease of booking; reasonable prices; good service from DPD; happy customer.
04/04/19 by Customer
Muy buen servicio.
04/04/19 by Customer
Do not use Parcel Monkey. The processes in place to resolve issues when parcels go missing are entirely inadequate. Over 5 weeks after a parcel has gone missing, I have had no resolution or detail for when the matter will be concluded. Customer service processes are all online and no ability to escalate. If you run a small business and are passionate about your customers and the service you provide to them - dont use this company. Ever.
04/04/19 by Pender
Excellent Service as always.
Thanks
04/04/19 by Sharon
Easy to use the site. Went with DPD who are always excellent - in England anyway. The French arent up to the same standard but it got there in one piece!
04/04/19 by PM
collected and delivered in good time.
04/04/19 by Customer
Excellent service, thank you!
04/04/19 by Antonietta
Great, thanks.
03/04/19 by Judy
Simple and quick glad I had them recommended
03/04/19 by mario
A prompt and efficient service - with speedy delivery to Australia (a lot faster than using the post office)
03/04/19 by Steve Gill
Easy to book online, the man collected parcel had him before always very polite
03/04/19 by Customer Nilesh Patel
Great service and price. Will definitely use again
03/04/19 by Jean H
Excellent service!! Great job delivered on time and at the right time!!
03/04/19 by Carlosathens
You have not answered my emails. Your documents would not print. You gave taken my money - that is the one thing you did instantly. I still have the birthday parcel I wanted in New Zealand by 23 March! The village post office gave never heard of you and could not/would not accept my parcel. I then had to be in France, just back in the early hours of today. WHAT ARE YOU GOING TO DO ABOUT ALL OF THIS? PLEASE ANSWER.
03/04/19 by Barbara AC Hansen
Exactly as it says. A good delivery service
03/04/19 by Customer
Very fast delivery :)
03/04/19 by Customer
A good experience but I have not received my refund of the costs re my return from Amazon. They have refunded the cost of the item returned.
03/04/19 by Mr Howard Williams
Excellent fast professional service
03/04/19 by Joanne D
Brillant good price very fast service
03/04/19 by Steve cook
I found Parcel Monkey to be very reasonably priced and delivery was fast. I’ve used them twice now and wouldn’t hesitate to use them again. Highly recommended.
03/04/19 by susan crane
Excellent service, but address box needs to allow for EBay click and collect characters when sending via Argos
03/04/19 by Alan P
Last time I use parcel monkey I’ve vowed never to use it. I had no choice but to give them another go as everyone else was far too expensive. This time I shipped a Parcel to Australia and it all went very well so I am confident about using them in the future.
03/04/19 by Customer
system worked well, however parts were on a 24hrs delivery time and arrived after 29hrs delaying repairs
03/04/19 by Jake C
Really easy to use website, found the service I needed, booked and paid for took minutes. Label printed, parcel packed up and collection made no problems what more do you need. Nice and simple, thanks
03/04/19 by Hannah Penfold-Card
it would have helped to have some confirmation on the day of collection as to the time window. The day rolled on and the parcel was not collected until after 3pm by which time, as it was a 24 hour delivery, I was concerned it was not going to be collected in time to arrive the following day etc. it caused some anxiety.
03/04/19 by Susanne Fordham
Brilliant price and good service. Got to Germany within the time frame so I’m happy ????
03/04/19 by spencer
Charge me twice for overweight . Tv which I sent was 16kg (weight can be checked on Samsung website) they charge me for 27kg !!!!!!! I paid £60 more !!!!!!!!!
03/04/19 by Customer
Having sent previous packages, the service was very good as usual. The prices could be less, (tongue-in-cheek comment).
03/04/19 by Mike Smith
have never let me down, will never use anyone else
03/04/19 by miss sc sullivan
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