We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,941 reviews.
Excellent delivery service, would use all the time
10/05/19 by Fergie
Price is extremely good value. Only complaint is that no system for driver to message with time slot and it’s a long time window. 8am-6pm. Had to pop out and left note on the door to collect from neighbour. This was carried out with no issues. Overall good service
10/05/19 by Miss claudia castell
Parcel Monkey was easy to use and would recommend.
Only issue was that the DPD website advised that the parcel, after having been despatched, would arrive later than original date by 5 days (on a 5 day transit). Although it did eventually (without warning) arrive on time.
10/05/19 by Customer
Great service! I have found good price and there no issues with delivery.
Will definitely use these services again.
Ewelina
10/05/19 by Ewelina
Excellent price and service! I wish I knew about your website much earlier! I will be using your service again and will recommend to my friends. Thank you!
10/05/19 by Angela
No problems using the system
I will be happy to use again in future
10/05/19 by Graham wilson
Easy to use, wouldn’t use any other company.
10/05/19 by Customer
Having originally booked a collection with TNT who did not turn up, i booked a collection through Parcel Monkey. Very easy to use, great value and most importantly the Parcel Force driver arrived, was very polite and helpful. Excellent service. Avoid any courier with TNT in the title!
10/05/19 by Derek Young
good service and price
10/05/19 by jeremy holland
Disgusted wasted an entire day for nothing but to lose business and money . Extremely frustrated and angry cant seem to be able to contact anyone . If you value your business and time give these guys a miss . Waited by the door for twelve hours for no one to turn up . When I report just get told to reboot. Not good enough does not bring back.my lost customer . Totally totally dissapointed. Baz mc
10/05/19 by Baz Mc
Great service! Very fast and reliable
I have sent a 7k box to Germany and took no more than few working days.
Strongly recommended
10/05/19 by Customer
Simply the Best
Excellent service, easy pick up, smooth delivery and, nonetheless, fair prices.
Well done parcelmonkey
10/05/19 by ivano
Does exactly what it says on the tin, got my parcel where it needed to be in the time it needed to be there for.... website booking was really easy and straightforward to use I will be using again 10 out of 10 for me
10/05/19 by Dan from Telford
Excellent.price, unbeatable
09/05/19 by Customer
I like that the service is hassle free however at times it’s tough to get any employee to reply on my concern. Like while traveling, we dnt have weighing machine, printer to print the documents
09/05/19 by rosalindchew
Waited in allday even contacted parcel monkey to see if could tell me possible delivery time and was unhelpful and didnt collect so got to now wait till monday ( 4 days eben though ment to be next day collect ) not happy at all !!!!!
09/05/19 by Kel Batkin
All perfect thank you
09/05/19 by John Collins
Great service as normal. Parcel picked up on time and actually arrived a day early. Would strongly recommend Parcel Monkey for all your deliveries.
09/05/19 by JOHN HENRI
Quick easy to use.
09/05/19 by Tony Martin
Lost my parcel after 5 months of struggles to get it delivered
09/05/19 by Le Roux
Delayed delivery by leaving a blank card
09/05/19 by Clare Sandiford
Easy to book my parcel for delivery in Italy, arrived within a week in perfect order
09/05/19 by Di Jones
Good fast service
09/05/19 by Customer
excellent service
09/05/19 by r. newman
Poor service and customer service have no clue what they are doing, i asked about the status of the order and they cancelled it, when challenging them they were unhelpful. Stay away.
09/05/19 by Ravi Patel
I specifically chose next day delivery before 12pm to be able to have an important document arrive before a holiday. Now nearly a week later the item has still not been delivered and the delivery company says it is parcel monkey who I should speak to regarding compensation
09/05/19 by Customer
Prompt delivery, even if my notes to pickup driver was not read( picking up before a particular time). I’d definitely recommend
09/05/19 by Customer
Delivery not collected no communication from company regarding progress and no ability to speak to anybody it’s all online and the only option was to reschedule the collection (who knows if this will even be picked up!) no option online for a refund when in fact they have breached their terms of contract. Do not use!!!
09/05/19 by Rhia Powell
No problems. Parcel was collected and safely delivered well within the time span quoted.Drivers were helpful and polite. Have used this service previously and on my experience would use again.
09/05/19 by Mari
Exceptional service!
So easy to use on their website.
Parcel after parcel has arrived undamaged as parcels are marked #fragile as well as instructed.
Great options.
Shall continue to prefer #ParcelMonkey time and time again.
K Adam-Westray
08/05/19 by Karen Adam Westray
Simple, easy to use and good prices!
08/05/19 by Customer
I have been uesing them for years i send parcels to uk and france never had any problems 5☆ highly recommend
08/05/19 by Customer
Excellent, Efficient & timely.
08/05/19 by A. Zeki
Fantastic and efficient service
08/05/19 by Customer
Nice easy service
08/05/19 by miss s j patrick
Fantastic as always my parcel was delivered when you said it would be and in a good condition
Would not use any other company
08/05/19 by Jackie
Great service, easy to use website and very competitive insurance pricing. Will definitely use again.
08/05/19 by Stephen brand
Great Amazing Service, used several times.
08/05/19 by Customer
I always use parcel monkey it is the cheapest and reliable never had any issue using their service
08/05/19 by Customer
I have occasionally had to enter into debate over damage caused by rough handling but I expect that is the same routine for most courier agents.
08/05/19 by Francis MUNOZ
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