We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,582 reviews.
I sent Easter Eggs to my grandchildren in Austria on 10th April. Ive just found out theyre still in the UK depot. What a bunch of Apes these people are. Its taken them 5 days to figure out where the parcel is - PM used to be great but by golly theyve gone right down hill with their customer service.
28/04/19 by Miss Baschea
Excellent service and easy to use .
28/04/19 by Customer
My first time with parcelmonkey. Best value. Quick and smooth.
28/04/19 by Hsppy Customer
Great, reliable and speedy service!
Thank you!????
28/04/19 by Customer
Delivered on time
28/04/19 by Cat
Very quick collection and delivery. Thankfully the driver had the recipient print their name as the signature was unreadable
27/04/19 by Customer
I have been inappropriately charged with an email stating "When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 9.50kg." I am not sure if I had given them 3Kgs weight how would it was calculated on laser scanner 9.5 Kgs for 5 Shirts + 4 Tshirts + 1 Jacket and 49 gram Parcel bag. I can imagine every scale is different, my 3kg (2.98Kg To be very specific) can vary up to 3.5 Kg max but 9.5 kg is ridiculous. I have been charged £26.19 for nothing. Please.. please.. please.. Avoid them. I have already requested for the refund. Lets see if they take any action on it.
27/04/19 by Bhushan
Easy to use site
27/04/19 by Geoff Henderson
Disgusting company. I returned a Dormeo mattress as the fire protection smell was too overpowering. They quoted £30 to return it. Foolishly we contacted Parcel Monkey and decided to go with Courier for £11.98. Then out of the blue I had an email today saying we had the wrong weight. According to Dormeo the weight of this particular mattress was 16.8 kilograms. Parcel Monkey have come claiming the weight was 107 kilograms! That is not a mistake on my part. Has anyone ever come across a mattress weighing this much? Absolutely ridiculous. And to cap it all they have now without authorization taken another £66.25 from my wifes bank account. WARNING: DO NOT DEAL WITH THIS COMPANY. I will be contacting trading standards and any relevant authority to seek recompense from this scam company.
26/04/19 by Carrigan
Simple to use. Very convenient way to compare prices and services
26/04/19 by C Appleyard
Im very satisfied with Parcel Monkeys services. My little package arrived from Greece to England very fast, without any damage. Perfect!
26/04/19 by Customer
Great Value - Simple to book - Choice of Courier AND collection day - Easy home collection
26/04/19 by Rikki
Simple, convinient and on time!
26/04/19 by Teddy
Excellent service
26/04/19 by Customer
Good prices & never been let down
26/04/19 by Angela Arch
AAAAAAAAAAAAAAAA
25/04/19 by Customer
EASY TO USE AND GOT THERE QUICKER THAN ADVERTISED.
25/04/19 by Fergus Paterson
We had TWO BIG luggages full of personal effects. They said our two big luggages lost in somewhere. When we asked for the names who is carring our luggages to sue them, they did not provide any names. Well, you may say "these are their principles". Then wait for it, they did not even paid back anything! In sum, they both stole our luggages and did not give anything back. They stole our personal effects full of gifts and moments.. So dont send any personal effects or something valuable. Our tracking was on PM7086535 International Priority.
25/04/19 by Ismail T.
Excellent service again. Use parcel monkey once a month and have never been disappointed. Brilliant value for money
25/04/19 by Dave Jackson
Came when they said they would. Easy to arrange.
25/04/19 by Andrea
These clowns contracted with UKMail to deliver a package for me - UKMail left the box on the deliveryaddress door step and it was stolen. UKmail wont speak to me becuase I did not contract directly with them and Parcel Monkey say that its not their problem becuase they dont do deliveries themselves. TOTAL RIP OFF BANDITS _ DO NOT USE THEM
25/04/19 by ALan
Great efficient service which was straightforward to use. I would certainly use them again.
25/04/19 by J Griffith-Edwards
My item was returned fast and safely. Very good
25/04/19 by Customer
parcel PM6939310 its been over 3 months and i have still not received payment i have provided proof and details and pictures of the item that was delivered damaged this has gone on long enough i now want the cost of the item that was delivered damaged by your carrier i dont want to hear any more excuses the person who was the recipient has not replied you keep saying have emailed and no reply which is impossible as no email was ever supplied this is not a reason to hold the claim up any further I sent the item fully insured an royal mail have said there is nothing else they can do and you should of concluded and paid worst company ever I will be reporting the company
25/04/19 by J Piraterider
We have had a very disappointing experience with Parcel Monkey. The delivery estimate was 2-3 days. I dropped off the package on the Thursday before Easter and expected Easter to cause a slight delay but on arriving back in the office on the Tuesday the tracking said delivery was expected on Friday. By lunchtime on Tuesday it had then changed to say Monday, a week and a half after I had dropped off the package!! Wont be using Parcel Monkey again.
25/04/19 by Customer
Wouldnt use them again. Initially had issues with the courier (DX), which wasnt Parcel Monkeys fault, but when I spoke to Parcel Monkey to see if there was a different service I could use that delivered on Saturdays, they cancelled my collection with DX without telling me, however, DX still came and collected the parcel but as the order had been cancelled, once it reached their depot it was just left, until I had to contact DX to find out where it had gone myself! Parcel Monkey then denied they had put the order on HOLD even though DX told me that they did and that they had generated a SECOND collection which DX were going to do on the Monday! Live chat is a waste of time also, dont help and then tell you to fill in a contact form who then tell you to write a letter!!
25/04/19 by Alex Hetherington
fast and reliable but always break something!
25/04/19 by Customer
Worst company ever. Feeling helpless. Trying to chase my package since February, without any luck. No one gets back to me until I chase first. Always, get an automated apologetic e-mail. No call centre. Based on my experience, four-star reviews appear to be fictitious.
25/04/19 by Tanveer Ahmed
Great service as always
25/04/19 by andy
great quick service
25/04/19 by Elizabeth Walker
Excellent customer service. Easy to follow process and very reliable with very competitive prices.
25/04/19 by craig Robinson
efficient even over the Easter holidays- great work Parcel Monkey!
25/04/19 by Lynn Hardie
Very quick delivery to USA. Half the cost of Parcelforce. Perfect!
25/04/19 by Anne Marie Brown
The company did exactly what they said they would. Excellent. Thank you.
25/04/19 by Stephen Calveley
Brilliant no hassle service
25/04/19 by Customer Paul Evans
smooth and speedy delivery at reasonable price.
24/04/19 by Veronica Lee
I found it 50% cheaper to pay for collection/delivery via the Parcel Monkey web site than by using the couriers own web site direct! Very impressed.
24/04/19 by Trevor, March
Good value and excellent service
24/04/19 by carol
My parcel is still yet to arrive it was dropped off on the 16/04/19 it was a 3-4 day delivery its now 24/04/19 was told it would be dropped off today and still nothing has been recieved and there was somone in all day. There has been no message to say if they will redeliver either.
24/04/19 by Giulia Del-vecchio
You are the best!!! Thank You ????
24/04/19 by Celestin
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