We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,584 reviews.
Used several times for parcel delivery and never had an issue
27/03/19 by philip townsend
Parcel monkey advertise the delivery time to Spain 3 to 4 days in fact when I paid the £20.75 fee the delivery time goes up to 7 days. I supplied my full delivery address to Parcel Monkey somehow it changed to half of my address on the package label. I still have not received my parcel after 9 days, more than likely because of this.. SEUR the worst delivery company ever, as they do not contact you if there is a problem like this, they just take the parcel back to the delivery centre..I have been inconvenienced over this. I would not recommend Parcel Monkey I want a refund.
27/03/19 by Customer
always reliable ,really pleased with service and delivery time .
27/03/19 by Customer cooper
good service very pleased will continue to use them
27/03/19 by Customer
pleased with this service. Will use again
27/03/19 by Customer
Never again. Cheap but effectively NO customer service “we don’t have a call centre so we can’t phone you.” For over 2 months I have been locked in a never ending chat online thread. Seriel breaches of consumer law. They are now offering me a token payment despite Parcelforce (the actual delivery service for my item - Parcel Monkey are just a broker) seemingly admitting fault. Firms like this come AND GO! Boycott them - sign up to Parcelforce loyalty programme instead - excellent delivery AND CUSTOMER service.
27/03/19 by Mr Wilding
Excellent, couldn’t be an easier way to have a parcel picked up and dropped off, I’m very pleased with the speed, price and over all service. Thank you.
27/03/19 by Dropintbits
You are awesome
26/03/19 by Customer
Parcel monkey and the company suggested by them,DPD must be the most incompetent delivery service available......we still have no parcel and no idea when it will be delivered...and the cherry on the cake is no customer service contact to explain, what went wrong and what can be done to remedy the situation, deplorable
26/03/19 by Chris Crozer
Provided the most cost-effective service for high value items. Cheaper then other alternatives.
26/03/19 by Josh
Package was sent from Scotland to the US and arrived in a week. Excellent!! Parcel Monkey is now my "Shipper of Choice" when sending parcels to my daughter and friends in the US.
26/03/19 by Mrs Marion Clamp
Faultless so far very pleased. Would only be happier if refund of item delivered last Friday in my bank. Thankyou will use you again...
26/03/19 by Mrs Lewis
Ive sent a parcel to Malaysia in February, chocolates & biscuits and got delivered. But last week I sent same items to Hong Kong but got told parcel will be return to me due to prohibited items! No update or contact to inform me about it? Called up by myself and got told will be return to me! Called to Parcel Monkey got told that this is their policy for prohibited items? Why can sent to malaysia with no problem and this time to Hong Kong got return cos this matters? I have called to Hong Kong customs to check it out and they told me chocolates and biscuits is allow into Hong Kong. What kind of policy is this? I pay £33 for postage. This is a unacceptable services? Why it allow me to fill up the form when I purchase the postage? Wasted my time and money for all those hassle to contact around for an answer! Still Parcel monkey cant give me a right answer why it can be sent the first time to Malaysia and cant sent this time to Hong Kong? Very disappointing with your service! And got a reply with an wrong PM no from you that make it more worst! No given any dates for return my parcel to me. would not using your service again in future and not recommend to any others friends! Avoid this company.....worst explanation from your company! Hope that you investigate my matter seriously! and hope you can get back to me asap. MSmith PM no 7156393
26/03/19 by Michele Smith
Speedy and reliable and competitive pricing.
26/03/19 by Anthony
Exceptional service!! My parcel was picked up on a Tuesday and
was in South Africa by Friday. No problems at all, no damage to parcel, thank you Parcel Monkey. ????
26/03/19 by Customer Sandra Tate
Delivered on time but to a neighbour and not to address on package.
No intimation given.
French depots fault.
Luckily it wasnt a problem.
26/03/19 by Alison McLean
Great place to compare couriers. Hassle free booking.
26/03/19 by Pedro
Another swift safe delivery via parcelforce
26/03/19 by D Hill
Good sevice all round
26/03/19 by Customer
Did the job, just put in the dimensions and weight and you get instant options and a link the courier company
26/03/19 by E Scott
Excellent service parcel arrived sooner than I expected.
26/03/19 by jackie
Easy to do, even a monkey could do it
26/03/19 by Customer
Great easy to use website. Best price found. All the options you need whatever the parcel size ????????
26/03/19 by LEE
Prompt excellent service
26/03/19 by Customer
Items arrived earlier than expected which was great. HOWEVER, all 4 of the boxes were badly damaged and had clearly been thrown around. Several items were completely ruined including crystal glass belonging to my grandparents which is irreplaceable. Cooking pans have large dents in them and my slow cooker is wrecked.
26/03/19 by Customer
Excellent Service - Thank you
26/03/19 by Customer
Good value and easy to use.
26/03/19 by Customer
Great deliveries thanks
26/03/19 by I Mav
Excellent service. Shipment was to Greek island, not easy at all.
26/03/19 by Marina
easy to use online, label arrived quickly, cheaper than paying in post office
26/03/19 by jeremy holland
Lots of choice, simple process, good pricing
26/03/19 by Tony Larkin
My parcel was fragile,more than adequately wrapped but arrived broken in several places.Unacceptable I would like some form of compensation.
26/03/19 by DonnaCharles
Package collected as planned. Delivered in promptly
26/03/19 by Don Morley
Parcel delivered on time and in good condition.
26/03/19 by Customer
Useless, parcel not picked up, no feedback, no time. Rebooked via DPD for an exelleny service.
26/03/19 by Tim
great service and great price will use again
26/03/19 by Nigel Roy Pugh
If I could give this company negative stars on this review I would. Essentially, I had intended to ship 2 packages from the UK to the US, but these were ultimately returned for containing items not cleared for international shipping. Okay, my bad. I didnt pay attention to what I packed in them. I was told theyd need to be returned to the provided return address, which I no longer lived at. I asked if I could update the return address, and Parcelmonkey said yes, if I paid extra. I sucked it up and did so on top of paying the transfer fee to have them return my packages to me to begin with. This entire process took ages. I literally saw customer service reps on their sorry excuse of a customer service chat blatantly ignore me and my attempts to get info on the status of these packages. Finally, since they clearly did not want to actually do their job and help me, they made up some BS excuse about how my packages were lost in the mail, AFTER theyd gotten my money that Id paid to update my return address and to get them to return them. Funnily enough, berating them on twitter got an almost instant response and my packages were magically found within minutes. I finally got them back, 3 MONTHS after this charade began, and I happily paid the full price Parcelforce postage price to re-ship to the US after sorting out the contents. I dont blame the UK Post Office clerk who clearly thought he was doing me a favor by recommending buying postage through Parcelmonkey instead of paying the going Post Office rate, but I will absolutely under no circumstances ever use or recommend this horrible service ever again. Im not a UK citizen, so I know Im not familiar with all the ins and outs of UK laws, but after using Parcelmonkey there I am shocked that the company is allowed to continue operating what appears to be one of the biggest online scams ever. DO NOT waste your precious time, money, or sanity on them.
26/03/19 by Abby
Excellent service, highly recommended to all!
25/03/19 by Customer
24hr delivery service took 6 days to get there, and no compensation due to the fact it was eventually delivered, fobbed off with lies that it was being investigated when they never got back to me several times. Avoid unless you dont want your 24hr service delivered until after 6 days
25/03/19 by Steve
Brilliant! Thanks
25/03/19 by Customer Jean McCormick
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