We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,583 reviews.
Took money and courier (DX) didnt collect on specified day. ParcelMonkey refused us a refund saying their T&Cs say they arent responsible - nice....
11/04/19 by Glass Lid
Absolutely an awful company. No contact number and no direct contact locally. It’s simple, if you pay peanuts you get monkeys!
11/04/19 by Tan
They are just careless and chose the worst company internationally. Ive sent a parcel through parcel monkey in January 2019 with paid everything. And I know that theres no charges in receivers country and already cleared from customs without any charges but the local company still demanding money from my recipient which is shameful. Now on the top of that they are saying pay us or we destroy the package.
11/04/19 by Ammar
No.1 thing on time in pick up and delivery
11/04/19 by david
Paid for 24 hour delivery for 4 parcels. Only one has arrived on time in a horrible state; box was opened, items broke (despite beinv pancked in bubble wrap and clothing). Rest of the parcels arrived 3 days later also in a horrible state. Never had such a poor experience with this service. Very dissappinted.
11/04/19 by Zuzana
Excellent service
10/04/19 by June Sparkes
Always fantastic service recieved
10/04/19 by Customer
great service
10/04/19 by Customer
always good service
10/04/19 by A.s.c
Collected my parcels promptly, arrived in country quickly, only downside due to Turkish customs and having to pay some taxes, we had to collect from post office rather than being delivered to our address, but that being said will use this service again!
10/04/19 by Samantha Tural
Excellent service from collection to delivery.easy to track with online proof of delivery...5*
10/04/19 by Martyn
Terrible, went to pick up my items, never picked them up as the seller never packaged them in boxes and never even bothered to contact me to tell me i had to end up phning the seller 5days later to be told they would not take them ????????
10/04/19 by wes
Parcel to US deivered fast and accurate. Thank you!
10/04/19 by Kate P
Reasonable, easy and fast delivery
10/04/19 by Sharon Allen
Great service
10/04/19 by Mr Graham Allen
Super handy service when sending oversized parcels and love to be able to chose service and rates.
10/04/19 by Elsa
Very easy to use and price competitive. Tracking and confirmation of delivery very good.
10/04/19 by Pete Wignall
Easy to use website and worked out considerably cheaper than going to the Carrier direct. Received signature of recipient so all went well.
10/04/19 by Damon Green
Thanks so much the parcel received on time
10/04/19 by Customer
Easy to use service. Will definitely use again ????????
10/04/19 by customer
My experience was first class - very easy to deal with, everything straightforward and uncomplicated and it all worked as it should have. I would use it again and be very happy to recommend it to anyone else needing to courier goods.
10/04/19 by Alison Hunter Gordon
Parcel delivered on time with the best recommended pricw
10/04/19 by Customer
Excellent swift delivery service.
10/04/19 by Customer
Collection was over 2 hours late and PM totally unconcerned that we had taken time off work for the collection. They didnt even bother to tell us the collection would be late. They offered us a different collection on a future date.Wont use PM again!
10/04/19 by Customer from Alton
Parcel was returned to me from South Africa to the UK on 22nd of Feb 19, without a valid reason. According to Parcel Monkey it takes 16 business days to reach their warehouse in the UK. Its now 33 business days later, with no update from Parcel Monkey as to where the parcel is or when it is expected. Every time I ask about it you have to type a message to their support team who doesnt have a clue and recite the same apologies/excuses over and over, alternatively you have to raise a ticket and management will get back to you. Well they do without answers. No one takes responsibility, they just pass you around and you cant talk to anybody. Terrible, terrible service!
10/04/19 by Le Roux
Needed more updated when parcel left international, but good service other than lack of information
10/04/19 by Annie van Loggerenberg
Great service and brilliant price
09/04/19 by Elizabeth Bell
Easy & great service, very quick delivery, updates & tracking brilliant, would use again
09/04/19 by customer
Quick to use and easy to understand
09/04/19 by Customer
I am using eBay global shipping program, the address labels you use do not have enough lines to use the whole address: something has to go. I end up writing one of the address lines onto the label with a pen. This is a serious problem, its very easy not to notice it. Needs fixing.
09/04/19 by Customer John
Could,nt ask for any better.Collected parcel in France and delivered in U.K. 3 working days.
09/04/19 by Hugh Williams
Easy to use. Selection of services and prices. Reliable service. If parcel going from Cornwall to Scotland the day service can sometimes take 2 days,which is fair enough. Would recommend.
09/04/19 by Mrs Shirley Quayle
Excellent service
09/04/19 by Iwona Kopacz
Appalling service, booked a 24 hour delivery for 2 urgent parcels. Courier did not turn up and no compensation was offered. Total unreliable company DO NOT USE
09/04/19 by Sue Jerges I Big Bow Co
Seamless process at great price
09/04/19 by Jason Chapman
Good choice, easy to use. Quick delivery to France
09/04/19 by Customer
Won’t use any other company
Brilliant as always
09/04/19 by Ian
Got my package sent from UK To Dubai seamlessly. It was picked up on my preferred address and got it delivered in less than a week!
09/04/19 by J McCracken
Awful service. I paid and (supposedly) arranged for 7no. boxes to be internationally moved to my home country. 1no. box was returned the next day as PM had provided a duplicated label and the carrier (third party) could not deliver this. More than 1 month later and with loads of mails, they only offer a 10% of the price I paid, even though it was their mistake! And of course that box was left behind, to initial address. 2 more boxes were later returned to initial pick up point -I admit that was my mistake for including prohibited items (nail polish and spray)- BUT their condition was unimaginable! Totally ripped and I just by seeing them you can tell items have definitely fallen out. For this, they take no responsibility, they responded that the broken boxes is not proof of potential lost property. Long story short, DONT TRUST THEM, YOU PAY CHEAP BUT THEY DEFINITELY KNOW HOW TO MAKE MONEY BY ROBBING YOU FOR SERVICES THEY DONT PROVIDE.
09/04/19 by ELENI KALAITZIDI
Very happy with the service. All very easy to use. Parcel delivered within the stated time.
09/04/19 by Caroline
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