We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,582 reviews.
Nothing out of the ordinary
14/04/19 by Customer
Good service at reusable price
14/04/19 by Peter Poole
Very prompt and efficient service.
14/04/19 by Customer
Awful service. Sent package in November and it still hasn’t arrived. Asked about it loads of times they said they were waiting to hear back now they said it was sent back to me in Jan! Don’t deal with these middle men go direct to the couriers. Don’t use this service
14/04/19 by Caroline
Fantastic service!
14/04/19 by Ant
I have used Parcel Monkey for many years to send both to relatives in Norway and to U.K.and have never had other than a first class and prompt service.I have used our large local Post Office twice in the last few weeks and on both occasions have had to queue for over 30 minutes as there was only one assistant and so Parcel Monkey has a much added benefit from providing a door to door service.
My latest parcel was collected from Gloucestershire at 5.oo p m and arrived in Devon the following day by noon.Whatmore can one ask and at cheap price?
14/04/19 by Gillian Ricketts
I have used a Parcel Monkey many times and their service is amazing and so reasonable
14/04/19 by Alison Lovell
Very good easy to use
13/04/19 by dave withers
Easy to use website, lots of tips about sending parcels overseas, good price, excellent tracking. All in all I wouldnt hesitate to use again
13/04/19 by S Neale
Excellent service
13/04/19 by Gemma
The service was very good. The parcel was picked up at approximately 16.30 on Monday and delivered to the address in Denmark at approximately 12.30 on Tuesday.
The only criticism was the inability to book a pick up slot. The driver said it could be done but it wasnt clear at all.
13/04/19 by Customer
Great service
Thank you
13/04/19 by marie jones
I am hugely disappointed with the service I have received. I was trying to send a package at a drop off point on Friday to reach the USA by 19th April. I paid a very high price to make sure this would be secure. However I had to wait for 2 hours to try to get my shipping labels ready. They were so unresponsive...Then offices close. And there is still a problem. But I gave all the correct shipping info...and still I am told there is an error. My stress levels are now crazy! I am left waiting all over the weekend with zero resolve. Now after paying a lot of shipping money, and unable to send the parcel, I am just left in the dark and possibly the parcel may not get to the destination on time now. This is not my problem. I am absolutely disgusted and upset with parcelmonkey. This needs to be sorted out and I want compensation. The website has no direct e-mail or clear direction to a manager or complaints team. I will never use parcelmonkey again. I demand a clear response and it is up to you to fix the errors. How can this be my problem? I am So so upset and disappointed!!!!
13/04/19 by Lucy Eggleton
Very helpful customer service, quick and smooth delivery. Recommended!
13/04/19 by Customer
Great value and service. X
13/04/19 by Customer
Delivered in no time and efficiently too!
13/04/19 by Customer
Fabulous price and delivery as requested. Why use any other service at 3 times the price!!
13/04/19 by LISA EYRE
Easy and super efficient service
13/04/19 by Samantha
Delivered in 3 days! Awesome service
12/04/19 by Lucy
Fast delivery as usual to France. From supplier to my home in 2 days
Great service
12/04/19 by Customer
The package arrived earlier than stated, I’m very happy with the service provided.
12/04/19 by Ildiko
Ordering pick up was very straightforward and the parcel was picked up on time (on a Friday afternoon).Delivered the following Thursday.
12/04/19 by Melodie Cook
Good speedy service use them all the time.
12/04/19 by Customer
Packages arrived safely but delayed. So instead of two days as written on the website, it arrived after almost a week
12/04/19 by Customer
I will definitely be using Parcel Monkey again. Thank you.
12/04/19 by Sarah Morris
Good and easy website
12/04/19 by francis gerard davin
Just so easy, everything you want with no pain!
12/04/19 by Vanessa
I am happy , for the service I received on pick up, from UK. But the drop off in Greece was terrible. It took many days . Nobody contacted the receiver of the parcel. He had to track the item , chase it up , contact them and organise the delivery himself. They even told him he could pick it up himself. And we are talking for a box of 18kg paid to be delivered door to door !! Terrible !! And very rude!would never use that service again
12/04/19 by Eleni
Excellent services and helpful support via chat app and email. Prompt responses. Will use again
12/04/19 by LordElpuz
Picked packages up on time.
Price very reasonable for weight of parcels
Labels for parcels very explicit
Haven’t heard if they have been delivered but not heard from recipient that it hasn’t?
11/04/19 by Diana Lawrence
Easy to use. You come back quickly with the postal details. Delivery is quick. Thank you. The only comment I would make is that is isn’t clear ( or wasn’t to me that the parcel had been delivered on a desk top.) I can clearly see it on my phone though! ) Thank you again.
11/04/19 by Customer
My experience of using was good
No problems
A notification of delivery would be an improvement
11/04/19 by Customer
Great service
11/04/19 by Charon
easy drop off and delivered with no hasle
11/04/19 by Customer
Shocking, I paid £29 for a 48 hr delivery, due to be picked up on 02/04/19, picked up on 03/04 without even a phone call, now on the 11/04 my delivery still has not delivered it and better still don’t even know where it is. ????????????
11/04/19 by Shawn
Excellent all round!
Price
Communication
Delivery
All first class
11/04/19 by Suzan
Recent large parcel sent by ParcelForce through PM arrived on time and in good order.
I havent always had such good results but at least PM does have a helpline and its prices are good if you are sending larger or heavier parcels.
11/04/19 by Mike M
Great service, , , did what they said they were going to do,
11/04/19 by Customer
Invoice 5968846: Parcel should have been collected today ( Thursday ), driver said he did not have that info on his system so could not take the parcel. I paid for next day delivery . The Monkeys said they could rearrange collection tomorrow, which means delivery on Monday. So I have paid for next day delivery, and got 4 day delivery. Asked for a refund between the 2 sevices and got the reply " i am afraid that is not eligible for compensation. apologies ". Avoid this company, there are many more 3rd party bookers out there!
11/04/19 by MARTIN & JOANNE CLARKE
Took money and courier (DX) didnt collect on specified day. ParcelMonkey refused us a refund saying their T&Cs say they arent responsible - nice....
11/04/19 by Glass Lid
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