We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,584 reviews.
simple booking and quick service.
22/03/19 by Anna
Excellent service from collection to delivery.
22/03/19 by Customer
Brilliant! No fuss, no delays, no problems. No brainer.
22/03/19 by Graham
From the UK to a certain point in South Africa the service was great. Fast and efficient. But the parcel in South Africa has not yet been received and seems no one seems to know where it is. The receiver received an email from a company that said they will deliver he called them and they now say another company is delivering and this company also have no idea where parcel is!!! Confused
22/03/19 by Amanda
Delivered on time
22/03/19 by Roger Evans
Superb service. Easy to use and half the price of the Parcelforce website for exactly the same service, using Parcelforce!
Will definitely use again.
22/03/19 by Mr Mike Pye
Great service arrived within the 5 days in an accessible location in Cyprus for collection. Will use again :-)
22/03/19 by Stephanie
Ive been using Parcel Monkey for my small business for a while now for sending items over 2kg within the UK and overseas. The prices are competitive and I like the option of being able to have my parcels collected if I need to. The website is easy to use and I would recommend anyone give them a go.
22/03/19 by Sarah
I did not know that I had to include THREE copies of the invoice with my international parcel (that cost me £40+ to ship), so it was returned to me and I had to resend again at the same cost. Pretty sure that it was not mentioned anywhere in the paperwork from Parcel Monkey that I needed 3 copies.
22/03/19 by Tania D
Brilliant service, always recommended ????
22/03/19 by Gareth
really good communication with the customer, prompt and quick service.
22/03/19 by Barry Gilroy
Options available are presented in clear manner - site simple to use - works very well for me - no hesitation in recommending.
22/03/19 by Tom
Once again I can only say that my experience of Parcel Monkey was first class
Delivery was made in 3 days and one of those days was a Sunday
Would certainly be recommending and using this service again
Keep up the good work
21/03/19 by David
The best in the uk.thank you parcel monkey
21/03/19 by Carmen
Best service!
I wrote wrong telephone number for the receiver, but this problem was solved in one go.
Can recommend this service to all my friends!
21/03/19 by Customer Irina
Very easy to use I will definitely be using them again!
21/03/19 by Customer jan l
Very good service for sending large items
21/03/19 by lynda white
Uplifted at time notified, delivered a day early only downside was package was slightly damaged, but did not affect items.
21/03/19 by S CAVANI
Good Service - all arrived in one piece and reasonable times.
21/03/19 by Customer
Excellent service, plenty of options. I will definitely use again. Highly recommended A*****
21/03/19 by Millyc
I hadnt used this company before. Great price and service.
21/03/19 by CustomerMairi
Took my money - no one has turned up to pick up my parcel, email sent but no response....
21/03/19 by Customer
great experience easy to use and much cheaper than royal mail.
21/03/19 by Mandy Jenkins
JUST EASY TO SORT OUT
21/03/19 by Mr Jonathan Edwards
Tracking is good.
21/03/19 by Moonraker
Used quite a few times now and never any problems. Easy to navigate website. Very happy. Will be back.
21/03/19 by Customer
I’m happy with Parcel Monkey, Thx U so much ????
21/03/19 by Gloria
It gave me clear options with excellent detail on insurance cover.
21/03/19 by Sert
No problems at all
21/03/19 by ML
Bought the service for delivery in 4-5 days delivery. Estimated delivery date given but parcel was not delivered on time. When i spoke with customer service through webchat they informed me that my delivery was planned for almost a week later. So as I complained they send me an email arranging a next day delivery that didnt happen either. Had to wait for their initial planned date(which was not the one provided to me initially) Complete waste of money and time. Could spend less money for the same service. And avoid all hassle to be on the phone chasing my parcel. Sent one via Royal Mail a day after this parcel and it got to its destinanation 2 days before.
21/03/19 by Ana V
The reviews appear to good for this company. However, encounter a problem and you will have BIG problems. I’m sorry to say the Support Centre replies do not address the problem. To date I am unable to understand the replies from four different support people none of which answer my problem, questions/concerns. I have resorted to sending an email to the address listed on Trustpilot - no acknowledgement of receipt and no reply has been received to date. As other reviewers have pointed out Parcel Monkey does not have a telephone number so they remain detached from normal business practices.
21/03/19 by David James
Excellent Delivery in only 2 days with no problems from the UK to Austria. Would recommend Parcel Monkey to anybody!
21/03/19 by Customer
Great sevice! Super fast delivery, I was wery pleasantly surprised how quick and smooth everything went! Will definitely recommend
21/03/19 by Miss Gendvile Gedminaite
Was waiting all day at home call at 6.30 pm if someone is coming to pick up the parcel as I took day off from work. They insured the driver is coming call another 3 times for sure the driver is coming and in the end waiting still at 8.30 pm the driver didnt come. Next day without saying sorry or explanation why the the driver didnt come told me to reebok the collection for another. I cant take off days from work.! Crazy?
21/03/19 by Customer
Not only the cheapest, but the fastest. First time, delivery arrived 4 days before expected delivery date. Also did not have to pay custom charges which is very rare for Indonesia.
21/03/19 by Bramwell
Excellent service and price. All paperwork and labels easily printable and parcels sent without hassle. Many thanks
21/03/19 by Customer
Excellent. Whenever I need to ship an item I always go to Parcel Monkey. Easy to fill in and the price is always good.
Highly recommended.
21/03/19 by Trevor Croucher
Very good company
21/03/19 by Christopher Welch
Trustworthy and reliable! Process so easy and stress-free!
21/03/19 by Kirsty Harris
Not good when tracking reverts after 4 days saying its back at the Post office you shipped it from, clearly a glitch in system but not good as a customer, appears to be back in Italy !! Thanks for my time I wasted chasing things!
21/03/19 by stuart
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