We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,946 reviews.
A parcel I dropped off at drop off point was sat there for nearly a week without being picked up. I collected it and was told it wouldnt scan. Ive sent it with another courier service. Im hoping to get my money back. Sue Robinson
01/05/19 by Sue Robinson
Rub...bish Booked 24 hour delivery. Got call on day of pick up to check if package ready?? of course its ready how do you think we had weight and measurements !! Then told good we can collect tomorrow. So 24 hours gone to 48 hours and people both ends have been GREATLY inconvienienced. Messaged via twitter and ZERO response.
01/05/19 by r veal
Seemed to go smoothly. Still waiting for the confirmation that the items were received but they have been signed for so assume all is well.
01/05/19 by Customer
Great price, slower service than advertised though on the international order.
01/05/19 by Nicola H
Their level of incompetence is astounding. I sent a present to Tenerife, Spain on 16th March. Despite DPD courier (tracking) stating it was in Tenerife, Parcel Monkey were adamant it was still in their warehouse in the UK. I redirected it with another paid for order to the new address in Malaga, Spain. Again it didnt leave the UK. I was refunded and promised it would be returned to the collection address in London. In the meantime, the address in Spain received a parcel for another customer in France and I received a parcel in London for another customer in Manchester! Its now over a week and neither of these parcels have been picked up nor my original parcel returned. Their customer service hardly ever respond within the 3 hour period promised and dont seem to have a system for prioritising a particularly bad case such as this with one member of staff, point of contact, dedicated to finding a solution. The sign of good customer service is when something goes wrong. Parcel Monkey are just a catalogue of disasters. Avoid!!
01/05/19 by Ger O
Easy setup and cheapest rate for sending my parcel. Thanks ++++
01/05/19 by DR BRUCE DUNCAN
User friendly site with quick delivery of 3 days from UK to Germany
01/05/19 by Raymond Mountney
Straight forward system.. no complaints.
01/05/19 by Ali sharpe
Slow to respond to customer service issues and if your parcel is damaged or lost good luck getting compensation at all! Useless, just avoid them and save yourself the pain.
01/05/19 by Rob
First time using any type of parcel delivery service, Good service. Will use again in future deliveries.
01/05/19 by Vinny
Read the fine print before you pay. I paid for a service thinking that I’d be able to set the pick-up time, but afterwards realized that the service I selected only provided a very wide window (8 am to 6 pm). My fault for not looking into this sooner, but ParcelMonkey could do more to improve transparency.
01/05/19 by Customer
Delivery notes and receiver’s phone number were not passed through the system to Parcel Force resulting in two aborted deliveries, several emails and a long a phone call.
30/04/19 by Customer
Exceptionally quick service through DHL. Simple to arrange.
30/04/19 by Susan Barras
All items are arrived intact and on the stipulated time.
30/04/19 by Customer
Excellent service. Easy to book online. Will definitely use again.
30/04/19 by Mrs Alison Johns
An excellent website, very easy to use, and which made the complex delivery of two packages from Edinburgh to London swift, painless and at the cheapest rate.
30/04/19 by JMcL
Excellent Service and communication
30/04/19 by Nick
Great price. Quick delivery
30/04/19 by Customer
Good service will continue to use parcel monkey
30/04/19 by Barbara Hill
Very easy to use online app. Also very competive in the various service providers you can choose from,
so cost effective and hassle free.
30/04/19 by Paul
Everytime I need something collected or delivered to or from me I know parcel monkey will have the solution!
30/04/19 by steven bull
Excellent service and quick response thank you.
30/04/19 by Customer Ghansham Tailor
Excellent made returning a large parcel hassle free
30/04/19 by Janet Ward
Okay but... Pros- -quite good value, parcel got picked up and delivered quickly, support team answered promptly. Cons- unable to give time of pick up, had to stay in from 9am to 5pm, Parcel Monkey support could not help, courier helpline charged £2.60 a minute...i dont think so.
30/04/19 by Customer
Paid for 2 day delivery priority and parcel was 5 days late. Cant speak on the phone to anyone, live chat took 30 minutes for a reply once conversation started. Do Not Use
30/04/19 by Customer
Parcel Monkeys site is easy to use & there are lots of options re price
& quickness of delivery to choose from. I used DHL again & parcel was collected mid afternoon & delivered next morning. How good is that. So far I am happy to use Parcel Monkey & recommend them.
30/04/19 by Liz
2nd time a parcel hasnt been collected, we pay for next day service and it has taken nearly a week both times. NOT GOOD SERVICE!!
30/04/19 by falcon Garage
I have been working with parcel monkey for the better part of 2 years. Their prices are reasonable but I have found them lacking in their response times and their ability to help with matters involving solving delivery issues due to them being a third party in the process of the delivery. The fact that you have to communicate with them who in turn chase the couriers causes everything to be extremely dragged out and ineffective at remedying issues promptly which is unacceptable when trying to run a business. I have had real issues with parcels being delivered in very poor condition due to the inappropriate handling of packages that are marked as fragile and found that they will do just about anything to avoid paying any form of compensation under these circumstances. You would be better working directly with the courier than going through this service.
30/04/19 by Pete
Excellent service
Easy to use
30/04/19 by Penny Fleming
Great service, even bette price!
30/04/19 by Mr Mathew Thomas
Great service until you have a problem, then they are absolutely useless. They have also overcharged me on one occasion for a huge amount which made no sense
30/04/19 by Daniel Kenney
They were brilliant
30/04/19 by CustomerMrs Prince
The Courier officer didn’t collect my package the first day I had to reschedule it for the next day, which this delay ruined my plans, UNFORTUNATELY!
30/04/19 by Customer
Hi,
Old what you did was great, thank you
30/04/19 by Customer
Where do I begin? I have lost count of the number of parcels I have sent from Greater Manchester to rural France in the Dordogne. Collect Tuesday morning and delivered to France on Thursday lunchtime. Brilliant and have recommended Parcel Monkey to a number of my friends.
29/04/19 by r.mum
Very good service. 10-10 good price, good service, Thanks
29/04/19 by Customer
I have had amazing service from Parcel Monkey and can highly recommend them! My parcels arrived as stipulated and I could easily track it!
I am a very happy customer!
29/04/19 by Charlene
USA PM WITH CAUTION I have used PM before and they were ok. However, recently I returned an item using their service. Sadly, I did not follow up fast enough with either the retailer or PM - in fact I could not do so as I was waiting to see the money come back on to my credit card. When I did follow up to say that the parcel had gone astray, I was told they would look in to it. A month later I had no reply, so I chased them again. At this point after the query was escalated, PM said you only have 10 business days to report something as not delivered, or else you cant claim. In fact the Post Office said it was delivered but the retailer said it wasnt. So Im screwed by a retailer who is most likely being dishonest and PM who dont give a monkeys!! USE PM WITH CAUTION.
29/04/19 by Fred Blogs
Very good service. Parcel posted from UK on Tuesday & arrived safely in France 4 working days later. Web site much improved and easy to navigate.
29/04/19 by Rich Simpson
It’s a total nightmare to get my messages across to parcel monkey???? I won’t be using you again. It was impossible to change collection address with ye, I sent a couple of emails, no response for the past 4days.
29/04/19 by Olaide
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