We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
First class posted really quick.
30/06/19 by Mrs Julie Brown
Affordable prices, easy to send via drop off points, access to tracking information. I would recommend
30/06/19 by Kitty
Use them many times. Items always collected and delivered on time. Easy website
30/06/19 by Barbara Day
Easy and affordable way to post packages.
It was super easy to put all the details of the package into the site and get a good choice of couriers.
Pick up was as requested and although the tracker said the package would arrive later than Id asked for, it did arrive on time.
Will use again, far more efficient and cost effective than the post office.
30/06/19 by Shaun
A great job!!
30/06/19 by Patrycja Alszer
Just how sending parcels should be!
29/06/19 by Roger
Great easy to use and navigate around the site.
29/06/19 by Brian Foxton
Excellent service and great prices always
29/06/19 by Hugh Carron
STEER AWAY FROM THIS COMPANY! COMPLETE RIP OFF IF YOUR ITEM IS DAMAGED IN TRANSIT THIS COMPANY WONT PAY YOU, THEY HAVE 1000 EXCUSES, EVEN IF YOU PAID FOR AN EXTENDED COMPENSATION. SO BE PREPARED TO LOOSE YOUR MONEY. NO RESPONSIBILITY AT ALL
29/06/19 by ALEX
Superb service as usual. Great value.
29/06/19 by Platen lad
Amazing service as usual! Thank you!!
29/06/19 by Steph Donner
Easy to navigate the website. Information on what customs paperwork needed is accurate and simple to understand.
Parcel arrived within 5 days from UK to Switzerland.
29/06/19 by Annette
I have recently used parcel monkey to send quite large parcel and the quotes I received on their website were very competitive in comparison with other comparison sites, not to mention about quotes directly from the suppliers.
29/06/19 by Art
I have used Parcel Monkey a number of times. Sending items within the UK, to France, the USA and South Africa.
I have always found the best prices and my parcels arrive quickly without any trouble. Highly recommended.
29/06/19 by Theresa Oldacre
One box arrived broken and I contacted customer service and no one is replying. I think the customer service needs to improve.
29/06/19 by Kim
Easy, clear.
29/06/19 by Mr Macklin
It was cheapest quote. So I bought Percelforce 24 service through Parcel monkey. It took three days from Aberdeen to London. Therefore, I gave four stars rating. I had used Parcelmonkey before and happy to use their service again.
29/06/19 by S Paul
Great site and very user friendly
28/06/19 by Amer
I found Parcel Monkey to be quite beneficial when I needed it the most
28/06/19 by Customer
Excellent - arrived in America within the week.
28/06/19 by Malcolm Curtis
so far easy to use service and have delivered
28/06/19 by Gary Kirby
Fantastic service and price
28/06/19 by Debbie
Booked a collection via Parcel Monkey with Courier and it was never collected. Contacted Parcel Monkey via their "web chat" as they have no telephone number only to get a message back saying " I would not be able to give you the reason why collection could not be done. Therefore, for you to be getting your money back, I will have to cancel the order". Then a second message to say it will take 5 days to refund me!! Also on their website Parcel Monkey claim to have 5 stars on TrustPilot, what liars!!! Cowboys and thieves!
28/06/19 by Scott T. Duck
I wouldn’t have given you 1 star I had 3 separate days off of work you stated you tried to collect on all three times and you didn’t I have a camera clearly you didn’t come what a waste of time and money stay clear they blamed Parcelforce parcel force blamed parcel monkey
28/06/19 by Kerry Howson
Complete joke!!! Paid to have a car bumper collected.a week later just the fitting kit turned up with no bumper.. I HAVE NOW LOST A £700 bumper!! Been emailing you to resolve this with no response???????????????????? WHER IS MY £700 bumper????????????????????????????????????????????????????????????????????????????????????
28/06/19 by Stuart
Easy to use, excellent service.Parcel to Australia arrived in under a week! Well pleased.
28/06/19 by Trena Smith
Yery good service pleasant to deal with will use again
28/06/19 by Mr Barry Wright
I use Parcel monkey twice a year to send parcels to USA and has done for the last 10 years atleast.Very pleased with the company. Parcels arrive in good time. Never had a problem. Will continue to use them and pass them onto friends and family.
28/06/19 by Customer
1st time user and I’ve got to say very impressed , only point to make is I booked the delivery in the car park outside the drop shop only to be told once I’d paid that I need to print a label out , other than that which I now know about , impressed
28/06/19 by Customer
Fast delivery united kindom to italy, everything arrived intact.
28/06/19 by Customer
excellent service very easy to understand even to a technophobe like me
28/06/19 by William
So glad I found parcel monkey, the price was the cheapest I found, I have to say I was a bit dubious as it was with parcel force and only £9 to send a 26kilo box that was with £60 insurance cover tracked and signed for.
But it was amazing.
The process was very easy to follow, and instructions on finding a drop off also very easy.
Once paid I received an email within minutes with the postage paperwork, just print out and tape it on, it really was that simple.
Great service
28/06/19 by Andy
My parcel has been returned and I have no email or any reference to say why. The customer dident send it back either so very very disappointed in this service will not be using again
28/06/19 by Customer
Good service efficient and quick and reasonably priced. Well done them.
28/06/19 by Customer
I never believed your get Uk to Spain as you said you would! You did ...... Amazing!!
27/06/19 by Roger W
Late delivery ....and impossible to contact as no phone number and no reply to email
27/06/19 by Customer
Fast reliable service from start to finish highly recommend
27/06/19 by charlotte evans
My bag was totally destroyed, scratched, Ripped and they made a big hole on it. Wont use this service again.(((((
27/06/19 by Customer
Easy website quick and efficient delivery. Plymouth to Pelopponese in 4 days. Superb
27/06/19 by Martin Gurry
I needed to ship parcels from the UK back to my home country, and I used ParcelMonkey on a friends recommendation.
The booking process was good, clear, convenient, very well priced.
However, the company I booked with - DPD, look at my review and learn why it was the worst experience ever - missed the collection of my parcels (or rather the van turned up and didnt bother buzzing my flat or ring me... I could see it from the window but from the 6th floor there was little I could do!). I was moving out the next day and leaving the country 3 days later (staying with family in the days between moving out and leaving), so the level of inconvenience this cause me was ENORMOUS.
Now, the lack of service on the part of the courier was not ParcelMonkeys fault. They responded very quick to my emergency and rebooked me for the Monday, which was really inconvenient but there was nothing else they could do (and I do understand that, the collection should have happened in the first place!). I appreciated the quick response, but support-wise you are basically on your own as they are the portal, not the courier.
After that, I get an email asking me to upload the collection receipt, so it was pretty annoying that the member of staff asking for that doesnt know a colleague has rebooked my collection. During conversations with any member of staff, I got a lot of stock replies and complete lack of responsibility, which I also understand as they are not the courier, but thats why I say you are basically on your own if there is a problem.
I am complaining directly to DPD, and they tell me to contact ParcelMonkey as I booked through them, this doesnt make sense but I did anyway just to be able to copy and paste the reply. I understand ParcelMonkey is not responsible for the couriers and the drivers, but as a customer it is difficult to be left with no support when this occurs.
To sum up, if there hadnt been a problem it would be 5 stars. They dealt well with the immediate problem, but they cannot help any further and it can be frustrating, even if it is the courier company that messes up.
27/06/19 by RunAway
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