We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,583 reviews.
I did not attach the invoice as l thought it was the company who had to do it. The guy who collected the parcel did not mention anything about invoice. Next time I will definitely handle it myself. It arrived in good time but could not be released as they did not have the invoice.
07/04/19 by Customer lorna cecile
I bought a chair from Amazon which was faulty and needed to be returned - I had to arrange the return for my refund and my parcel was large and heavy. Parcel monkey allowed me to enter the dimensions and weight of the box then gave me a choice of companies as well as methods. I chose to have parcelforce collect the chair from my house. All went super smoothly and my refund has been approved so what looked like a worry turned out to be a breeze. Thank you parcel monkey.
06/04/19 by CollectPlus Customer
Absolutely perfect an amazing service
06/04/19 by Gary stratton
Affordable, convenient and speedy service delivery to Nigeria. Very impressed.
06/04/19 by Tammie
Very easy to book on line.
Good choices of couriers fro my parcel and much better value than going direct.
06/04/19 by Duncan Kenyon
Perfect service and great prices. All went like clockwork.
06/04/19 by Ian Fenwick
Parcel was total ripped off, really embarrassing.
06/04/19 by Customer
Excellent , pick up, and delivery service...tracking v good
06/04/19 by Glennis joan Yardley
Great website, simple to use and value for money.
06/04/19 by ALISON CARGILL
Excellent,fast and reliable and very competitive.
06/04/19 by A Bowen
Good company to book a parcel with. No hassle always helpful. Take care from Christopher
06/04/19 by Customer
My daughter works abroad and we always use Parcel Monkey. Amazing service and great value!
Keep up the good work!!
06/04/19 by LINDA SHROPSHIRE
Parcel Monkey made the business of shopping around for a carrier for a large parcel very much easier than it would otherwise have been.
The ordering, invoicing and tracking process was easy.
06/04/19 by Andrew Hawthorne
I havent received my parcels and the tracking stopped 5 days ago and the costumer service doesnt have enough information with the tracking number, senders name and delivery address, in order to search for the parcel???
05/04/19 by I do wonder sometimes. .
First time user, very straight forward. Will be using again.
05/04/19 by McIver
Parcel London to Australia: Excellent service. Parcel collected on appointed day / time. Arrived in Australia less than a week later.
realistically priced, very professional service. Highly recommended and I will definitely use again
05/04/19 by MK
Good service as usual.
05/04/19 by Customer
Shocking customer service. For three months now this company have stalled and given me excuses and lies over my missing (ie stolen) parcel. The insurance is a worthless extra fee. Honestly the worst customer service i have ever expericenced. I now will have to proceed through the small claims court.
05/04/19 by Customer
Well they kept up their previous high standard.
Booking a DHL collection and delivery online was easy.
Labels were provided under 20 minutes of booking.
Collection was within the time stated and delivery was the same with no issues.
Both times recently when Ive use the service, my customers have been very happy.
05/04/19 by Customer
Posted on Friday delivered to Ohio next Friday morning. Still in one piece as well great service.
05/04/19 by ROERT
What an easy way to send the parcel, I could track it at every stage.... Will definitely use you again x
05/04/19 by Mrs. sue morgan
I would rather use a carrier pigeon than these jokers. Parcel Monkey just want to get every penny they can out of you by hook or by crook. And once they got your money, they dont care unless they can get more. Had to post something internationally so I went to Parcel Monkey to search for the cheapest courier. Courier was the cheapest so I read the prohibited items list and removed the battery from the box to meet the requirements. Bought the postage via Parcel Monkey and sent it. A few days later, my item got rejected because it "has a large capacity battery", which I had removed from the box specifically for that reason. Whats worse, my return address was on the box but Parcel Monkey intercept all returns and have them rerouted to their depot, so you have to pay an admin fee AND return postage to get it back or have your item destroyed. Told Parcel Monkey there was no battery in the parcel so its not prohibited like they claim and should have been posted. They didnt care and told me the only way for me to get it back was pay £15 or drive to Southampton to get it in person. They were not going to challenge Courier or try to post it again. So ended up paying Parcel Monkey for postage twice and an admin fee to have my parcel go nowhere. When I went to Courier directly to post it again (they were still considerably cheaper than everyone else) and explained that there was no battery in the box, it went completely smoothly. Will never use Parcel Monkey again.
05/04/19 by Random Reviewer
Will definitly be my ongoing 1st choice
05/04/19 by Mick
Easy to use and value for money
05/04/19 by Cuong Nguyen
I paid more to have my delivery on time in Portugal and only arrives 5days later.
05/04/19 by Melissa
Fantastic service, will use again !
04/04/19 by Customer
Easy to use, picked up package from home, tracked en route and delivered safely, couldnt ask more.
04/04/19 by Gillian Oakes
Avoid like the plague, if youre based in Northern Ireland. We purchased a bespoke-designed door for delivery from GB to NI on the basis of the comprehensive quote Parcel Monkey provided which confirmed the price for delivery to Northern Ireland. However, once the door was purchased and ready for collection, the booking was declined as it couldnt deliver to Northern Ireland. So why tell us it could? Hardly a difficult thing to program into the quote system, is it? Yet, to this day, if you quote for an item to be sent to N. Ireland, it still tells you thats its possible and gives you the price??? The customer service was lamentable - just drawn out platitudes which show both the geographical & political ignorances of a company out of its depth. Get your systems right guys because at the moment youre just an amateurish outfit thats wasting peoples time.
04/04/19 by Shaun McKeown
Smooth on-line booking process.
Excellent uplift arrangements.
Rapid Transit to destination.
Simple Tracking system.
All Good.
04/04/19 by Thomas Sinclair
Excellent service. Highly recommend parcel monkey to my friends
04/04/19 by Debbie
A text saying roughly what time pick up would be would have given them 5 stars.
04/04/19 by Smellybeans
2 parcels sent to USA both arrived in good condition
04/04/19 by Carol Palmer
My parcel was delivered before the time give to me. So not delivered I ring this numbers and no wanser. 707452828. 00351218546000. 00351229688300. I trying to delivery again. But no wanser. Try with mail. And try on the site no work on try deliver again or pickup place. So the item is not delivered and not contact me 155059489048319. Post code delivery. 2090-253. My mobile 00447516031079
04/04/19 by Customer
Very good service. Parcel wasnt picked up first time due to some confusion but they agreed to go again to collect it the next day. V cooperative and kind. thanks!!
04/04/19 by Kate
Good selection of options and good prices. Parcel collected and delivered on times
04/04/19 by Customer
Worked as stated and arrived on time.
04/04/19 by David Stefanowicz
Not providing pick up time is problematic
04/04/19 by Customer
Ease of booking; reasonable prices; good service from DPD; happy customer.
04/04/19 by Customer
Muy buen servicio.
04/04/19 by Customer
Do not use Parcel Monkey. The processes in place to resolve issues when parcels go missing are entirely inadequate. Over 5 weeks after a parcel has gone missing, I have had no resolution or detail for when the matter will be concluded. Customer service processes are all online and no ability to escalate. If you run a small business and are passionate about your customers and the service you provide to them - dont use this company. Ever.
04/04/19 by Pender
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